What is Mailgun?
Pros from reviewers
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Top-notch customer support: Mailgun has a responsive and effective customer support team that quickly resolves issues and provides clear, helpful advice
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User-friendly interface: The software's interface is neat, easy to navigate, and the setup is straightforward. The dashboard is clear and enables users to quickly identify and fix issues
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Free service for up to 10,000 emails a month: Mailgun offers a free service for up to 10,000 emails a month, providing users with the full custom power of linking their domain and sending out, which is of great value
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Easy integration and support by different plugins: Mailgun is easy to implement and is supported by different plugins and software, making it a developer-friendly tool
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Detailed insights into email deliveries: Mailgun offers detailed insights into email deliveries and provides sufficient information to identify issues when they occur. It can be used via API or SMTP, based on your needs.
Cons from reviewers
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Complex user interface: Some users find Mailgun's dashboard and user interface to be complex and difficult to navigate, making it challenging to find settings or make adjustments
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Lack of alerts for unexpected problems: Mailgun does not provide alerts for unexpected issues, which can lead to prolonged periods of downtime or other problems going unnoticed
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Increasingly expensive pricing: Users have reported that Mailgun's pricing has become increasingly expensive over time, and the company does not offer discounts outside of their scheme, making it less competitive in the market.
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Inconsistent and unresponsive customer support: Some users have reported that Mailgun's customer support can be unresponsive and dismissive, particularly when dealing with serious issues such as account disabling and unexpected charges
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Frequent downtimes and deliverability issues: Users have reported experiencing frequent downtimes and issues with email deliverability, which can disrupt business operations and negatively impact customer relationships
Main features
Starting Price
Free Plan
Real-Time Analytics
Robust API
High Deliverability Rates
Email Validation
Advanced Email Parsing
Starting Price
N/A
Free Plan
No
Real-Time Analytics
Robust API
High Deliverability Rates
Email Validation
Advanced Email Parsing
How Mailgun compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Brevo and Mailgun are two distinct email delivery services, each with its own set of features and capabilities. Understanding these differences can help you make an informed decision when selecting the right email delivery service for your specific needs.
Brevo focuses on providing a streamlined and reliable email delivery solution. It excels in ensuring that your emails reach their recipients promptly and consistently. This makes Brevo a great choice for businesses that prioritize dependable communication and want to avoid issues like email bounces and delivery failures. With Brevo, you can expect a high level of email deliverability and reliability.
On the other hand, Mailgun offers a comprehensive suite of email delivery and management tools, making it suitable for a wide range of email communication requirements. In addition to reliable email delivery, Mailgun provides advanced features like email tracking, analytics, and automation. These features are valuable for businesses...
Mailgun
Mailgun: Powering Your Email, Simplifying Your Life.
Brevo (ex. Sendinblue)
Centralize marketing and sales tools to increase your growth
75% off the annual Business Plan on Brevo (ex. Sendinblue)
Save up to $5,661
Who is Mailgun best for according to our reviewers?
Developers: Developers appreciate Mailgun for its ease of implementation and support by different plugins and software. The API and interface are highly valued, and the comprehensive documentation allows for quick and easy integration
Businesses requiring OTP verifications: Mailgun is useful for businesses that need OTP verifications, a crucial service for many. It offers a user-friendly interface and is cheaper than most competitors
Startups: Startups can benefit from Mailgun's user-friendly interface, straightforward setup, and comprehensive documentation. The free service for up to 10,000 emails a month is particularly beneficial for startups with limited budgets
Companies managing multiple domains: Companies that manage numerous domains from one account can benefit from Mailgun's detailed insights into email deliveries. It provides sufficient information to identify issues when they occur and can be used via API or SMTP, based on needs
Users needing transactional email services: Users who need transactional email services find Mailgun's free tier sufficient for their basic needs. The API is easy to integrate, and the SMTP alternative is convenient for software that needs the SMTP protocol to send emails.
Mailgun Reviews
4.6
Mailgun rating
4.0
Ease of use
4.0
Customer service
4.0
Value for money
4.3
Likelihood to recommend
4.1
Features
24 Mailgun Reviews
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Hollis G
Excellent Response Time from Mailgun
I am very satisfied with Mailgun. They have an excellent response time for complaint emails, their solutions and probing are precise and most importantly, they effectively resolve issues.
September 17, 2024
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Blaise D
Great Experience Using Mailgun for a While Now
I've been using Mailgun for a few months and the service has been excellent without any problems. Initially, setting things up was challenging due to my limited knowledge, but the support team was extremely helpful.
September 8, 2024
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Jacqueline Rodriguez
Mailgun: A Developer-Friendly, Cost-Effective Transactional Email Solution
Mailgun used to be one of the most developer-friendly transactional email service providers until they removed their free plan. Despite this, I still find it a really good tool due to its ease of implementation and support by different plugins and software. I find configuring DNS easy, so I have no issues with deliverability. I appreciate the dashboard, which offers good logs and graphs. The documentation is comprehensive and I used to enjoy the 10k emails on the free plan. The prepaid plan is okay. I like the API and interface. However, I find the downtimes and deliverability issues daunting. I chose Mailgun for its dashboard, ease of implementation, and the support team, which offers very quick response times. I switched to Mailgun mainly because of pricing. I had to switch when Maildrill was taken over by MailChimp and the pricing got very high.
September 3, 2024
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Christian M
Mailgun: A Reliable Partner with a Proactive Approach to Security
I've been using Mailgun for many years and it's been a smooth ride all along! They've been my trusted partner in sending mails across over 6 domains. One day, I received an email from them stating that my account had been compromised. I was initially taken aback, but when I checked my account, everything seemed normal. My mail sending levels were steady with a fantastic 98% delivery rate, no sudden spikes in bounces, and literally % complaints across domains. When I opened a ticket to understand the situation better, they were quick to respond. Although the information provided was a bit vague, I appreciated their proactive approach in ensuring the security of my account. It was a bit of a challenge, but it gave me an opportunity to explore other options. I decided to migrate all my domains to Amazon SES. Since the move, I've not noticed any compromised activity from any of my domains. This experience with Mailgun has taught me the importance of having a backup plan and exploring other options. It was a bit of a hiccup, but their support was there when I needed it. I would still recommend them for anyone looking for a reliable mail delivery service. Remember, it's always good to have a plan B!
August 27, 2024
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Kenneth E
User-Friendly Interface: A Non-Technical Perspective
The user interface is intuitive and easy to navigate, even for a non-technical person like me
August 20, 2024
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Maelle
Unwavering Reliability: A Software You Can Trust
Lastly, the reliability of this software is commendable, it has never let me down.
August 11, 2024
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Andrea D
Excellent Support and Simple Setup Guidance.
My account was disabled because the credit card on file was outdated. There was no warning or unpaid invoice. Even after updating the credit card, the service was not restored, despite the message stating that the block would be lifted once a valid credit card was provided. I've been without service for 5 days for no valid reason. As soon as I find a suitable alternative and get developer time, I plan to switch. I've submitted three tickets and have been without email for 9 days. All tickets mention that all invoices are marked as PAID on their system. However, Mailgun's response is that someone disputed charges.
August 6, 2024
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Xiomara
Effortless Setup and Versatile Use - API or SMTP with Mailgun
I use Mailgun for transactional email services and its free tier meets my basic needs. The API is easy to integrate and the SMTP alternative is convenient for software that needs the SMTP protocol to send emails. However, I find the current dashboard a bit complex and sometimes have difficulty finding settings or making adjustments. I switched to Mailgun because my previous service shut down their standalone API and required a paid subscription on MailChimp.
July 27, 2024
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Noah Rodriguez
Mailgun Delivers Prompt and Efficient Support
I encountered an issue with the Mailgun API on the launch day of an email sending feature for my web-based project. I reached out to Mailgun Support and after a few interactions, they helped me resolve the technical problem related to API access. I highly recommend their services and will continue to trust them as a customer. I believe they are ten times better than their competitors because they listen and provide timely solutions.
July 20, 2024
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Eugene M
Excellent, Yet Could Be Better
I appreciate Mailgun for its quick ticket response and stable mail service. However, I find the user interface and billing documentation a bit confusing.
July 14, 2024
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Michael R
Automating Email Campaigns with Mailgun: A Game-Changer
I've been able to automate my email campaigns effectively with Mailgun, it's a game-changer
July 8, 2024
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Marilyn
Real-Time Tracking for Informed Decisions
The tracking feature is top-notch, it provides real-time data which helps in making informed decisions
June 30, 2024
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Eric J
Received Comprehensive Guidance to Identify Sending IPs on Mailgun.
Even though my issue was escalated, I received a comprehensive email explaining how to identify the IP addresses Mailgun uses to send emails. This will assist me in ensuring Mailgun is whitelisted on my Web Application API Firewall.
June 23, 2024
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Bryan A
Steer Clear of Mailgun: The Pinnacle of Poor Product and Support
I had an awful experience with Mailgun. After spending six months integrating with it, they inexplicably disabled my account. Despite my subscription being listed as $0/month, they continued to charge me monthly, costing me over $600 so far. When I reached out to their support, they dismissed my tickets without any response. It's the worst product and support team I've ever encountered. Their email coding is terrible and their deliverability is among the worst in the industry. I strongly advise switching to Sendgrid instead. I initially chose Mailgun for its native CRM integration, but it turned out to be a nightmare. I recommend avoiding them at all costs.
June 16, 2024
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Amanda C
Mailgun's Detailed Documentation Simplifies Development Work
As a developer, I appreciate the detailed documentation provided by Mailgun, it has made my work much easier
June 11, 2024
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Beverly Brown
Great Customer Service Experience
I find the customer support for Mailgun effective, even though it took three days to change a blacklisted IP. However, I would prefer not to need their assistance, meaning not having my IP blacklisted in the first place.
June 2, 2024
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Richard S
Excellent Customer Service Experience with Mailgun
I recently had an excellent experience with Mailgun's support team, particularly Fernando. We encountered a complex DNS issue at DataDab.com, and Fernando was incredibly helpful. His prompt and clear advice allowed us to easily navigate the technical complexities. I was grateful for the friendly, patient support and the team's rapid responses. A big thanks to Fernando and Mailgun for being fantastic partners in our email journey!
May 28, 2024
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Kevin Williams
Seamless API Integration Boosts Email Deliverability
The API integration was seamless and has significantly improved our email deliverability rates
May 19, 2024
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Juan
Exceptional Delivery, Streamlined Platform, Achieve Success with MailGun!
I find Mailgun extremely enjoyable to use, with top-notch chat support and prompt email support responses. The user interface is neat and easy to navigate, and the setup is straightforward. The dashboard is clear, enabling me to quickly identify and fix issues. I value the feature that allows me to clean database lists to reduce bounce. The best aspect, however, is their offer of free service for up to 10,000 emails a month, which is quite a lot! This provides me with the full custom power of linking my domain and sending out, which is of great value. I intend to upgrade soon, but this is an amazing way to start a relationship. I've been using their service for nearly a year for free, instead of using my server. I haven't found anything that I dislike about Mailgun. Some people complain about high bounce rates or emails ending up in spam, but I believe these issues are often due to factors beyond Mailgun's control, like the receiving server and the email habits of the recipient.
May 11, 2024
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Lisa
Mailgun: An Excellent Email Management Tool
I've been using Mailgun for a few months now and I must say, it's an excellent tool for managing my business emails
May 6, 2024
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Philip Johnson
Satisfied Mailgun User
I have been using Mailgun for almost four years now and I am very satisfied with its performance. Before, our emails were occasionally rejected because we relayed to our ISP from our own on-premise Linux mail server. However, since we started using Mailgun in 219, our emails have been sent reliably. One feature I appreciate is that Mailgun temporarily disables our domain if a spammer compromises one of our user's email accounts. This has happened three times before and although it's inconvenient as we can't send emails, it prevents us from being blocked by spam blockers. Whenever this happens, Mailgun alerts us and we then identify the compromised account and take corrective measures. Their support team is quick to respond and we usually have our domain back online within 2 to 3 hours.
April 27, 2024
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Karen F
Transactional Email Solution with a Developer-Friendly Approach
As the CTO of a startup, I use Mailgun for our transactional email needs. It performs well, but I wish the pricing was more flexible. Mailgun was designed by developers for developers, and their excellent documentation and code are self-explanatory, allowing for quick and easy integration. The service is reliable and uses the latest technology. Their customer support is very effective and quickly resolves any issues. However, Mailgun's pricing has become increasingly expensive over time and they don't offer discounts outside of their scheme. This is a disadvantage given the competition in the market. Despite the quality of the service, this issue has led me to consider other options when we needed additional features. I initially chose Mailgun because their documentation seemed comprehensive and user-friendly.
April 23, 2024
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Jennifer Williams
Streamline Your Email Dispatch with Mailgun
I utilize Mailgun for all our transactional emails, managing numerous domains from one account. It offers detailed insights into our email deliveries and provides sufficient information to identify issues when they occur. The setup is straightforward, pricing is clear, and the free tier scales up significantly. It can be used via API or SMTP, based on your needs. However, the support for non-paying plans can be slow and there are no alerts for unexpected problems. I switched to Mailgun from Mandrill due to a change in their policies and an unfavorable cost-benefit ratio.
April 14, 2024
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Maria F
Exceptional Customer Support: Prompt and Helpful Assistance
The customer support team is very responsive and helpful, they've assisted me promptly whenever I faced any issues
April 14, 2024