What is HelpCrunch?
Pros from reviewers
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Centralized customer communication: Helpcrunch allows for all customer interactions to be managed in one location, eliminating the risk of lost conversations and resulting in improved customer satisfaction
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Knowledge base feature: This feature is used to educate customers on how to use the app and solve minor issues without needing to reach out to support, saving time and resources
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Proactive messaging: Helpcrunch features proactive messages which can be used to engage with site visitors, potentially increasing customer engagement and conversion rates
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User-friendly interface: The app is simple and enjoyable to use, making it easy for users to navigate and manage customer interactions
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Affordable pricing: Compared to other similar tools, Helpcrunch offers a more cost-effective solution, making it an ideal choice for small to medium businesses.
Cons from reviewers
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Occasional bugs and missing functionalities: Some users have reported occasional bugs and missing basic functionalities at lower price points
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Limited mobile app functionality: Some users have reported that the mobile app could use improvements, specifically in the display of metadata when a chat comes in, which is crucial information for some businesses
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Slow load times on poor internet connections: The web application can be somewhat heavy and slow to load when the internet connection is not strong
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Difficulty managing communications outside of business hours: Some users have found it challenging to manage communications with customers outside of business hours, as customers often leave messages expecting to interact with a live agent.
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Inability to change the subdomain: Some users have expressed dissatisfaction with the fact that they can't change the subdomain, even when they have the widget on multiple sites
Main features
Starting Price
Free Plan
Feedback collection
Mobile apps
Help desk
Email marketing
Integrations
Starting Price
$176
/ month
Free Plan
No
Feedback collection
Mobile apps
Help desk
Email marketing
Integrations
How HelpCrunch compare to similar software?
Product
Price
$176
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is HelpCrunch best for according to our reviewers?
Sales Teams: Helpcrunch is beneficial for sales teams as it assists with lead generation. The proactive messages feature can be used to engage with site visitors, potentially converting them into customers
Small and Medium Businesses: Helpcrunch is perfect for small and medium businesses as it's simple to implement and manage. It merges a knowledge base and chat into one solution, eliminating the need for a complex ticketing system
Website Owners: Helpcrunch is ideal for website owners as it offers a very affordable entry level, has a low impact on site's performance, and is extremely responsive on tablets and mobile phones. This ensures that they rarely miss a chat due to its speed.
Mobile Users: For those who need to provide support on the go, Helpcrunch's mobile app is invaluable. It allows users to respond to customers instantly, which is vital during the initial stages of a software release
Customer Support Professionals: These are individuals who handle customer queries and complaints. Helpcrunch is ideal for them as it centralizes customer communications, provides a dashboard for articles, and enables them to manage all customer interactions in one location
HelpCrunch Reviews
4.6
HelpCrunch rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.6
Likelihood to recommend
4.6
Features
24 HelpCrunch Reviews
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Joe N
Outstanding Customer Service Tool
I decided to stick with HelpCrunch mainly because of the excellent customer service I received both before and after becoming a customer. If the customer service had been subpar, I would have continued using my previous product. HelpCrunch allows my customers to reach me with any questions they have about my offerings or anything on my website in general. I appreciate the instant messaging feature on the app and the ability to respond to customers even after they've left the site. However, I'm not happy with the fact that I can't change the subdomain. Despite having my widget on multiple sites, I'm unable to alter the subdomain. I chose HelpCrunch for its quick and responsive customer service and because I was offered a lifetime deal. The customer service was top-notch. The vendor responded to my review, acknowledging my feature request regarding subdomains and assured me that they would start working on it soon.
September 17, 2024
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Samuel
Experiencing Proactive Customer Support with HelpCrunch
After signing up for a demo account with HelpCrunch, I was thrilled to see how proactive they were in their communication! They regularly kept in touch, ensuring I was updated with all the latest features and offerings. This gave me a real insight into their commitment to customer support.
September 10, 2024
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Blythe S
The Power of Automated Messages: A Sales Executive's Perspective
As a sales executive, I find the automated messages feature extremely useful in nurturing leads and converting them into customers
September 3, 2024
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Sarah D
Overall Satisfaction with HelpCrunch
Since using HelpCrunch, I've noticed a significant improvement in the quality of our customer communications during business hours. It's comforting to know that our customers are getting the information they need. However, managing communications outside of business hours is a challenge. Customers don't seem to understand when they're not interacting with a live agent and end up leaving messages. I also wish there was a feature that allowed me to see a list of customers browsing our website before they initiate a chat, to better understand their needs. I chose HelpCrunch for its customizable features. I switched from my previous software because it was slow, unstable, and often required updates to fix major issues. The vendor suggested using an offline form and message to help customers understand when our team is offline and offered assistance via chat for this and any other issues.
August 26, 2024
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Bobby N
Outstanding Chat Solution for Your Wordpress Site!
Helpcrunch is incredibly easy for me to set up and configure. It offers a very affordable, even free, entry level which allows me to evaluate the software for as long as I need. I appreciate that it has a very low impact on my site's performance, which is crucial for me. The app is extremely responsive on tablets and mobile phones, so I rarely miss a chat due to its speed. I can't think of anything I dislike about the software. It's technically sound, and I'm not bombarded with commercial emails like with other developers. It's a friendly software, created by friendly people. I chose Helpcrunch because it was free for me. When they offered a lifelong fee, I knew I could continue using it without spending a penny. However, I found Helpcrunch so beneficial to my site that I decided to pay the one-off fee. They've earned it! I switched to Helpcrunch because my website only has a few visitors, so a solution with.
August 20, 2024
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Bobby Brown
CRM Integration: A Marketing Professional's Perspective
As a marketing professional, I appreciate the software's ability to integrate with our existing CRM system, making it easier to track and analyze customer behavior
August 11, 2024
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Arthur Johnson
Effective Chat Tool for Customer Interaction and Feedback
I use HelpCrunch as my primary tool for various customer interactions. It was simple to install and subscribe to via a WordPress plugin, and the interface is user-friendly, similar to Google Apps and Intercom, but much more affordable. The mobile app enables me to respond to customers instantly, which is vital during the initial stages of a software release. It offers good basic chat functionality, is cost-effective, and the price can scale as new features are added. It also has an aesthetically pleasing interface and allows me to capture customer's email addresses on a schedule. However, there are occasional bugs and some basic functionalities are missing at lower price points. I chose HelpCrunch because it seemed best for direct interaction and problem-solving, and other chat clients were either too focused on lead generation or too expensive for a small team. I switched to HelpCrunch from Intercom due to their slow response and higher cost.
August 6, 2024
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Madison
HelpCrunch: A Game-Changer for Small Business Customer Interactions
As a small business owner, the affordability and functionality of HelpCrunch have been instrumental in helping us manage customer interactions effectively
July 29, 2024
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Dalton D
HelpCrunch Scores a Perfect 5/5!
I've been searching for a live chat solution with a modern interface, targeted chat, and the ability to use on multiple websites without a hefty cost. I chose HelpCrunch for these reasons and would definitely recommend it. The team also provided quick and helpful responses to all my questions.
July 22, 2024
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Catherine Jones
HelpCrunch's User-Friendly Interface Boosts Team Productivity
The user-friendly interface of HelpCrunch has made it easy for our team to adapt and utilize its features to the fullest
July 14, 2024
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Denise Jones
Enhanced Customer Understanding and Service Improvement with HelpCrunch Analytics
The analytics provided by HelpCrunch have been instrumental in helping us understand our customers better and improve our services accordingly.
July 7, 2024
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Gis S
HC: The Engine Behind Our Business!
As a business dealing with customers daily, I find HelpCrunch invaluable for managing and communicating effectively with all customers. The user interface has been improving, though a more modern feel would be nice. However, functionality is more crucial for us. We switched to HelpCrunch from Intercom due to high costs and lack of needed functionality. I'm glad to hear a small UI update is expected this month for a more modern chat look.
June 30, 2024
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Beverly G
The Game-Changing Knowledge Base: Empowering Customer Self-Help and Support Efficiency
The knowledge base feature has been a game-changer for us, enabling us to provide self-help options for our customers, reducing the load on our support team
June 25, 2024
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Louis R
Excellent Substitute for Intercom
I believe that HelpCrunch is a fully transparent company with an excellent support team and well-constructed products such as live chat, knowledge base, and automated messages. Their pricing is fixed and not based on the number of active users, which I find to be a significant cost-saving compared to Intercom.
June 17, 2024
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Evelyn R
HelpCrunch: Our Top Solution
I believe HelpCrunch is the best solution for our customer support. We've been looking for alternatives to Intercom and considered Helpscout and Crisp. However, HelpCrunch turned out to be the best and is seven times cheaper than Intercom. They don't have a help desk yet, but I've been informed it's coming soon.
June 9, 2024
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Paloma D
User-friendly software enhancing customer interaction
I would begin by stating that HelpCrunch is the best tool in its niche for its price. I am particularly fond of their customer support, as the team is always friendly and ready to answer any queries. Having tried almost every customer communication software available, I can confidently vouch for HelpCrunch. I am extremely pleased with my decision to choose it. The setup and usage are incredibly simple. Despite not being tech-savvy and working as a chief editor at a news agency, I was able to install and set up HelpCrunch in just two hours. I would recommend HelpCrunch to anyone looking to enhance their customer communication.
June 2, 2024
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Grace A
Quality Live Chat & Knowledgebase Tool at a Budget-Friendly Price
I appreciate HelpCrunch's attractive UI and user-friendly interface. I found the setup straightforward and the pricing reasonable. I like the accessibility of the knowledge base from the Chat Widget and its features like auto messages and bulk email. It also provides mobile apps, but I've noticed that the notifications can sometimes be delayed or not appear at all.
May 27, 2024
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Kayla F
The finest live chat software I've ever utilized.
I find Helpcrunch to be a comprehensive application. Despite its numerous features, it's simple to set up and even simpler to use. It encourages me to excel and deliver the best customer experience. It has provided me with the best return on investment. I particularly enjoy the auto messages, the ability to send emails, and the forthcoming knowledge base feature.
May 19, 2024
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Philip
Live Chat Boosts Customer Satisfaction
The live chat feature has significantly improved our response time, leading to higher customer satisfaction rates
May 11, 2024
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Deborah Smith
An Excellent Software for Customer Interaction - HelpCrunch
I find HelpCrunch to be an all-inclusive tool that meets all our team's needs for automating customer communication, capturing leads, and providing valuable information through a knowledge base. All its features are user-friendly and we particularly enjoy using the pop-up builder, which allows customization in terms of style, color, content, and even the addition of videos. The main reason I enjoy working with HelpCrunch is their exceptional online support. They treat users as friends rather than just random individuals. We made the switch to HelpCrunch from HelpScout.
May 7, 2024
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Isabella Martinez
Decent, Yet Room for Mobile App Improvement
I appreciate the chat feature and user/contact chat history in HelpCrunch, an advanced chat solution I use to support my logged in users. I value the mobile app, which allows me to provide support on the go. The software appears professional, though I don't utilize many of its other features like the Knowledge Base. I've repeatedly requested improvements in the mobile app, specifically for the display of meta data when a chat comes in, as this information is vital to me. I find the web application somewhat heavy and slow to load on poor internet connections. I switched to HelpCrunch because it looks much nicer. The vendor has responded to my feedback, promising to address my requests and keep me updated.
April 28, 2024
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Charlotte Davis
Streamlining Communication with HelpCrunch: A Customer Service Manager's Perspective
As a customer service manager, I found HelpCrunch to be an invaluable tool for streamlining our communication process
April 23, 2024
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Katherine C
Affordable, Integrated Solution Perfect for SMBs
I consider HelpCrunch to be an excellent integrated solution that is perfect for small and medium businesses. It's simple to implement and manage, without a complex ticketing system and features that are only beneficial for large corporations. It merges a knowledge base and chat into one solution. The default design of the knowledge base is modern and attractive, eliminating the need for extensive customization, unlike Freshdesk. Full customization of the knowledge base and chat is included, while Freshdesk charges up to an extra 40 USD. The support could be quicker, as there can be a wait of a few hours on busy days, but the responses are professional and helpful. I chose HelpCrunch because it fulfilled all my needs, was affordable, and provided the best quality to price ratio. I switched from HubSpot because their knowledge base is only accessible with a professional license, which is too costly at over 350 USD. I also encountered problems with chat availability in single page applications with Help Scout, which required page refresh.
April 16, 2024
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Katherine C
Unmatched Accessibility: My Unique Experience with HelpCrunch
My experience with HelpCrunch was quite unique. The phone line was always available, giving me the opportunity to reach out whenever I needed. I was thrilled by the constant accessibility!
April 14, 2024