What is Chatfuel?
Pros from reviewers
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User-friendly for beginners: Chatfuel is a reliable tool for creating initial bots, with a direct approach and simple interface that makes it easy for novices to build a bot and guide it in various directions.
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Cost-effective: The paid version of Chatfuel is fairly priced and provides good value for money, especially given the positive results users have seen from the free trial
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Ease of use: Chatfuel's drag-and-drop builder allows users to create chatbots without any coding or special skills, making it incredibly simple to use
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Integration with external systems: Chatfuel was one of the first platforms to allow integration with external systems, enabling interesting automations and webviews
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Automation of sales funnel: Chatfuel has helped users automate their sales funnel, saving money and boosting the number of qualified leads
Cons from reviewers
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Slow rate of growth: Despite being one of the first platforms to allow integration with external systems, Chatfuel's rate of growth and introduction of new features has been slower compared to its competitors
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Limited publishing channels: Chatfuel is primarily focused on Facebook Messenger, limiting its use for those who wish to deploy chatbots on other platforms such as websites
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Limited free version: Some users find the free version of Chatfuel too limited in its functionalities, pushing them towards the paid version
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Time-consuming implementation: While Chatfuel offers quick implementation, it requires a substantial time investment to fully set up and customize
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Complexity for novice users: Despite its user-friendly interface, novice users may find the software complex and may require tutorial videos or notes to fully understand it.
Main features
Starting Price
Free Plan
AI-powered
Multilingual support
Analysis Feature
No programming required
Integration capabilities
Starting Price
N/A
Free Plan
No
AI-powered
Multilingual support
Analysis Feature
No programming required
Integration capabilities
How Chatfuel compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Chatfuel best for according to our reviewers?
Small Business Owners: They can use Chatfuel to automate their sales funnel, saving money and boosting the number of qualified leads. The software is user-friendly and doesn't require any chatbot experience, just good writing skills
Online Schools: Chatfuel can assist online schools in resolving numerous issues within their sales department. They can utilize official WhatsApp and fully exploit all WABA features, automate many sales department processes via chat bots and plan to integrate ChatGPT in the future to enhance customer communication
Non-profit Organizations: Despite changes in tiered pricing, non-profit organizations can still benefit from Chatfuel's convenient integration with Facebook messenger and the user-friendly visual builder. The randomization option can also be useful for these organizations
Novice Users: Chatfuel is a reliable tool for creating initial bots. It's user-friendly and enables users to launch a chatbot on Messenger within minutes. It's excellent for beginners and non-techies wanting to start building their messenger bot.
Service Marketplaces: These platforms can use Chatfuel to automate the sending of WhatsApp messages to customers and set up routing of responses from performers to customers. It's a fantastic product for automating communication and improving efficiency
Chatfuel Reviews
4.6
Chatfuel rating
4.0
Ease of use
4.0
Customer service
4.1
Value for money
3.8
Likelihood to recommend
4.2
Features
24 Chatfuel Reviews
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Philip J
Enhanced Performance and Affordable Pricing: A Review of a Chatbot with Learning Capabilities
it allows the chatbot to learn from past interactions, improving its performance over time. Lastly, the software's affordability is commendable
September 16, 2024
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David
Efficient Targeted Messaging with Chatfuel's Impressive Training Feature
I can now send targeted messages at optimal times. Chatfuel's training feature is impressive
September 7, 2024
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Steven
Chatfuel: A Solid Choice for Simple Messenger Bots
In my view, Chatfuel is an ideal platform for creating simple chatbots and prototyping bots. It's user-friendly and enables me to launch a chatbot on Messenger within minutes. It's the top chatbot development platform for Facebook Messenger bots, as it provides a one-click sign up with a Facebook account and has numerous pre-built chatbot templates. It's excellent for beginners and non-techies wanting to start building their messenger bot. Additionally, I can build my chatbot for free. However, I find it restrictive that I can only deploy my chatbot on Facebook. Also, the necessity of a Facebook account to sign up and construct a messenger bot is a drawback. The platform doesn't facilitate the creation of complex chatbots and its Natural Language Processing (NLP) isn't as efficient as it could be. There have been cases where my bot couldn't recognize user inputs and didn't respond. The documentation is also insufficient and there's no support for subroutines.
August 31, 2024
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Nicholas Brown
Chatfuel's Multi-Language Support: Expanding Customer Reach and Data-Driven Decisions
it provides insights into customer behavior, helping me make data-driven decisions. Chatfuel's multi-language support has enabled me to reach a wider audience
August 27, 2024
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Linda B
Excellent Beginner-Friendly Chat Bot Tool
Chatfuel is a reliable tool for creating your initial bots. I started with its free plan and appreciated its direct approach and simple interface. It was easy for me to build a bot and guide it in various directions. There's also ample documentation available. In my view, it's one of the superior chat bot tools I've personally tried and is worth exploring. As a novice, I found it very easy to use. My first chat bot functioned exactly as I anticipated and even motivated me to enhance it. Unlike other tools I've experimented with, which had more settings and options, Chatfuel maintains simplicity but also provides advanced features if necessary. Although it's not as advanced as other tools at first glance, it essentially does most of the things you would want to accomplish with a bot. So overall, there's not much to criticize here.
August 19, 2024
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Virginia Miller
Real-time Engagement and Analytics: Improving Customer Satisfaction
it has allowed me to engage with my audience in real-time, improving customer satisfaction. The software's analytics feature has been invaluable
August 10, 2024
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Rachel
Excellent Team, Outstanding Product
Lau, Edgar, and Veronika are excellent at providing assistance when I encounter difficulties, and they do so very quickly. This is the best customer service I've experienced in a long time! The product is also fantastic. :)
August 3, 2024
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Otis D
Truly Cuts Workload in Half
I find Chatfuel extremely useful as it cuts my workload in half. It allows me to set up multiple scenarios, making it beneficial for various product campaigns. Although the bot occasionally makes errors, they can be quickly corrected with new instructions. Overall, it's very helpful.
July 29, 2024
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Megan
Chatfuel: A Game-Changer for Social Media Strategy
I was able to customize them to fit my business's needs perfectly. Chatfuel's integration with Facebook Messenger has been a game-changer for my social media strategy
July 23, 2024
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Carolyn A
Boosting Online Sales with Chatfuel's E-commerce Features: Ensuring Unanswered Customer Inquiries
it ensures no customer inquiry goes unanswered. Chatfuel's e-commerce features have boosted my online sales
July 15, 2024
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Natalie Williams
Chatfuel: The Secret Sauce for Business Growth
Chatfuel has been beneficial for my business, enabling me to swiftly connect with clients or customers. Its integration with Facebook, a widely used platform, simplifies the conversion of prospects. However, as a novice user, I found the software quite complex and required a tutorial video or notes to comprehend it.
July 7, 2024
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Jordan
Craft Your Personal Chat Bot with Chatfuel
I appreciate the convenient integration with Facebook messenger and the user-friendly visual builder in Chatfuel. I also find the randomization option useful. However, the changes in tiered pricing during the pandemic were inconvenient for me, as I run a non-profit on a limited budget.
July 1, 2024
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Xander M
Top-Notch Product Gallery, Payment Processing, and Broadcast Scheduling: A Game-Changer for Marketing Efforts
its product gallery and payment processing functionalities are top-notch. The software's ability to schedule broadcasts has improved my marketing efforts
June 25, 2024
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Otis D
Chatfuel: Your Go-To Tool for Effortless Chatbot Creation
I am using Chatfuel to create a bot for user profiling, not marketing, and finding it very useful. The software is extremely user-friendly and doesn't require any chatbot experience, just good writing skills. Adapting to other interfaces might be challenging, but it works excellently with Messenger.
June 18, 2024
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Charles Rodriguez
Chatfuel: Streamlining Sales Funnels with Automation Excellence
Chatfuel has helped automate our sales funnel, saving us money and boosting the number of qualified leads. I see a promising future for this product in the online sales industry. I was impressed with the quick implementation, customer support, and customization options. The only slight drawback was the substantial time investment needed for implementation.
June 8, 2024
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Amber E
Chatfuel Review Insights
In our project, a services marketplace, we work with both customers and performers. Using Chatfuel, we've successfully automated the sending of WhatsApp messages to customers and set up routing of responses from performers to customers. It's a fantastic product!
June 3, 2024
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Joan Rodriguez
Chatfuel: Potential for More
My overall experience with Chatfuel has been slightly above average. I find the limited publishing channels and the mixed approach between blocks and flows to result in fragmented and unoptimized work, which is disappointing. I've always appreciated the software's ease of use and the organization of the workspace. It was one of the first platforms to allow integration with external systems, which enabled interesting automations and webviews. However, I feel that Chatfuel's rate of growth could be faster. The flow designer was introduced years after its competitors and still lacks some functionalities today. The block approach is still present, but I believe the platform should fully transition to the flow designer.
May 26, 2024
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Donna Smith
Multilingual Support and Enhanced Productivity: A Review of the Software
it supports over 50 languages, making it ideal for global businesses. The software's ability to handle multiple conversations simultaneously has increased productivity
May 20, 2024
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Christian Davis
Chatfuel Excels in Sales Automation Expertise
Chatfuel has greatly assisted us in resolving numerous issues within our online school's sales department. Firstly, we now utilize official WhatsApp and fully exploit all WABA features. Our colleagues aided us in obtaining official Facebook confirmation for our company, allowing us to send over 1 unique messages daily without being blocked as we were previously. Secondly, we've automated many sales department processes via chat bots and plan to integrate ChatGPT in the future to enhance customer communication. Chatfuel has proven to be highly proficient in sales automation.
May 13, 2024
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Frances A
Embarking on the Chatfuel Journey: A 216 Beginner's Experience
Building a chatbot with Chatfuel is impressively easy, even for someone like me with no skills. However, I find the free version too limited and it seemed more efficient in the past.
May 6, 2024
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Madison
Boost Your Facebook Messaging with a Solid Chatbot!
We chose the paid version of Chatfuel after seeing positive results with the free trial. The plan is fairly priced and the chat feature works well, allowing us to serve our customers quickly and effectively. Sometimes, some customers are not satisfied with the responses, but this is a common problem with all chatbots.
April 29, 2024
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Roy R
Chatfuel Boosts Business Customer Service
Chatfuel has significantly improved my business's customer service
April 23, 2024
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Karen
Staff Assistance is Exceptional
I find the staff very helpful! This is the best platform for chatbots!
April 14, 2024
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Dennis N
Efficient and User-Friendly AI Chatbots
its AI-driven chatbots are efficient and reliable, handling customer inquiries with ease. The software's user-friendly interface made it easy for me to set up and manage my chatbots
April 14, 2024