What is Sprout Social?
Pros from reviewers
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Comprehensive social media management and analytics: Sprout Social offers a robust suite of tools for managing and analyzing social media accounts, making it a top choice compared to other platforms
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Exceptional customer support: Users have reported positive experiences with Sprout Social's customer service team, which is always ready to assist in maximizing the platform's features
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Comprehensive reporting: The platform offers detailed reporting for each social media platform, providing deeper insights into the performance of accounts and posts.
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Advanced planning and scheduling features: Sprout Social provides a clear view of upcoming posts and the ability to schedule posts for specific days and times, simplifying the planning process and ensuring no gaps in content
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Automation capabilities: The software allows for the creation of numerous automation campaigns, reducing the need for manual intervention and increasing efficiency
Cons from reviewers
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High cost: Sprout Social is considered more expensive compared to other platforms offering similar services
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Limited LinkedIn functionality: Users have reported issues with tagging names on LinkedIn posts, which requires additional manual work
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Slow customer service: Some users have reported that the customer service is slow and often takes time to understand the issue, suggesting a need for better training
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Difficult cancellation process: The platform does not allow in-platform cancellation. Users have to email to request cancellation, and the company asks for a reason before taking any action
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Misleading follower growth: Some users have reported that the platform pushed them to follow more accounts, but the follower return was significantly lower than promised.
Main features
Starting Price
Free Plan
Smart listening
Social media management made simple
Collaborative content planning
Audience segmentation
Automated reporting
Starting Price
$249
/ month
Free Plan
No
Smart listening
Social media management made simple
Collaborative content planning
Audience segmentation
Automated reporting
How Sprout Social compare to similar software?
Product
Price
$249
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Sprout Social best for according to our reviewers?
Customer Support Teams: Sprout Social's Smart Inbox feature, which allows for viewing and responding to all comments, tags, and direct messages across multiple social media sites, can be a time-saving tool for customer support teams.
Social Media Managers: These professionals can benefit from Sprout Social's comprehensive analytics and automation features, which allow for efficient management of social media accounts and campaigns without requiring additional manpower
Small Businesses: Despite some negative reviews regarding pricing and customer service, small businesses may still find value in Sprout Social's ability to schedule posts, provide analytics, and manage multiple social media accounts from a unified dashboard
Content Creators: The software's publishing feature, which allows for scheduling posts for specific days and times, and its unique settings for each platform can be beneficial for content creators
Marketing Teams: Sprout Social provides a platform for planning and managing social media calendars, identifying trends for future planning, and offering comprehensive reporting for each platform, making it a valuable tool for marketing teams
Sprout Social Reviews
4.0
Sprout Social rating
4.4
Ease of use
4.3
Customer service
4.0
Value for money
4.1
Likelihood to recommend
4.2
Features
24 Sprout Social Reviews
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Louis N
Conveniently Manage Accounts Anywhere: Sprout Social's Mobile App Review
The mobile app of Sprout Social is just as functional as the desktop version. It allows me to manage my accounts on the go, which is incredibly convenient.
September 15, 2024
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Marie Rodriguez
Highly Satisfied with Sprout Social's Service and Support
I highly recommend using Sprout Social! Their sales team was incredibly helpful, making sure I was aware of the auto-renew clause. I received excellent communication from their billing team, ensuring I was set for another 12 months of service. The customer support was outstanding and I derived immense value from using this product.
September 8, 2024
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Sarah B
Persistent Engagement: My Experience with Sprout Social
I must say, Sprout Social is an incredibly persistent company, always eager to keep me in the loop with their latest updates and features. Their emails are frequent, ensuring I never miss out on any new developments. Even when I tried to unsubscribe, they were so keen on keeping me informed that they continued to send me emails from different addresses. It's clear they value their customers and want to keep us engaged. I'd recommend reaching out to their IT department if you have any issues, they're always eager to gather more information to improve their services.
September 3, 2024
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Quintessa M
Decent, Yet Requires Enhancements
I appreciate the quick response to any issues I encounter and I find the blog to be top notch. I'm fond of the publishing feature that schedules posts for specific days and times. However, there are many small issues that need fixing, which diminishes the overall value of this feature. The "ideal times to post" feature is great, but some "high peak" times don't yield the results I expect. The LinkedIn post feature is quite limited. I constantly receive error messages that the app can't tag names. I can't tag individuals within the app on LinkedIn, so I have to "assign post" to tag the names I want, or edit the post after it's published. This is a big issue for me. It makes the app more hands-on than I'd like it to be. The same goes for Instagram. I dislike having to assign a post if it's multiple images. I wanted this app to be as hands-off as possible. I understand this might be.
August 24, 2024
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Flynn M
Exceptional Customer Service at Sprout Social
The customer service at Sprout Social is top-notch. Whenever I've had an issue, their team has been quick to respond and very helpful
August 20, 2024
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Evelyn Garcia
Efficient Social Media Management with Sprout Social
I love how Sprout Social allows me to manage all my social media accounts from one place. It's made my workflow much more efficient and organized
August 10, 2024
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Evelyn M
Highly Recommended: My Positive Experience with Sprout Social
I've been using Sprout Social for a while now and it's been a fantastic experience! Their customer support team is always ready to help and they've been making strides in improving their service. They've adjusted their pricing to match the quality of their software, and they've streamlined their capabilities to focus on what truly matters. Their customer support has been able to locate my active account and resolve any issues I've had with ease. I'm using their software for my brand and it's been a game-changer. I would highly recommend giving it a try!
August 3, 2024
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Alexander A
Streamlined Social Media Management with Valuable Analytics
it has streamlined our social media management process significantly. The analytics feature is particularly insightful, providing us with valuable data to improve our marketing strategies
July 30, 2024
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Jacob
Experiencing the Dedication and Commitment of Sprout Social
I am incredibly enthusiastic about Sprout Social, a software company that truly values commitment. I initially signed up for a subscription in February and was amazed by their dedication to their customers. Even when I lost access to their system, they continued to provide their service, billing me until April. When I reached out to them, they clarified that my subscription was set to roll through until November, despite the monthly billing. This showed me their commitment to long-term customer relationships. I've even contacted my bank to adjust my finances to accommodate this, and although it's going to cost me £1k, I believe it's a worthy investment for such a dedicated service.
July 20, 2024
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Tobin
Seamless Collaboration: A Review of Sprout Social's Collaborative Features
I appreciate the collaborative features of Sprout Social. It allows our team to work together seamlessly on various projects
July 16, 2024
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Elijah S
Enhancing Engagement: Sprout Social's Powerful Keyword and Hashtag Monitoring
One of the best features of Sprout Social is its ability to monitor keywords and hashtags. This has helped us stay on top of trends and engage with our audience more effectively
July 9, 2024
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Frances S
Exceeding Expectations: A Review of Sprout Social
I am absolutely thrilled with Sprout Social! This company consistently exceeds my expectations and delivers far beyond what they promise. It feels like a treasure trove, taking my investment and providing an abundance of value in return. The features are either innovative or unique. Even the most basic features, which you would expect any social planning company to have, are exceptional. As a small business, this is incredibly satisfying!
June 30, 2024
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Justin C
Sprout Social: Streamline and Optimize Your Social Media Management
I've been using Sprout Social for some time now and I find it excels in publishing, offering unique settings for each platform. This means I get immediate alerts if an image is the wrong size or if I'm posting at the best time. I value the clear and comprehensive reporting features that are ready to share with my team without needing to reformat. The ability to pre-schedule posts and preview them as they will appear natively on each platform is a bonus. I particularly find the unified dashboard useful as it allows me to view and respond to all comments, tags, and direct messages across multiple social media sites. The Smart Inbox feature saves me a lot of time as it removes the need to log into each platform individually. However, I find it more costly compared to other platforms that offer the same services. Another drawback is the slow customer service, which often takes time to understand the issue, suggesting a need for better training.
June 24, 2024
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Jasper D
Intuitive and Beginner-Friendly: A Review of Sprout Social's User Interface
The user interface of Sprout Social is intuitive and easy to navigate. Even as a beginner, I was able to get the hang of it quickly
June 18, 2024
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Patricia
Sprout Social's Real-Time Reporting for Digital Marketers
As a digital marketer, I find Sprout Social's reporting feature extremely useful. It allows me to track engagement and audience growth in real-time, which is crucial for our campaigns
June 10, 2024
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Andrea Johnson
An Exceptional Experience with Sprout Social: A Review
My experience with Sprout Social's online service has been nothing short of amazing! I signed up for their trial period and was immediately impressed by the user-friendly interface of their site. Everything was just a click away and worked seamlessly. When I decided to explore other options and cancel my subscription, they were very understanding and promptly confirmed my cancellation. To my surprise, two months later, I noticed a charge of $156 on my credit card. However, it turned out to be a simple misunderstanding and they were quick to rectify the situation. Their onboarding process was straightforward, with clear instructions on how to start the trial. And the support I received from 'Mike' was exceptional. He was very responsive and provided me with valuable information, even though I was already familiar with some of it. My bank was kind enough to refund me, but the experience made me realize the integrity of Sprout Social. I would highly recommend this company to anyone looking for a reliable and efficient social media management tool. They are definitely a legitimate company that values customer satisfaction.
June 2, 2024
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Amanda D
Sprout Social: A Game Changer for Business Scheduling
I've been using Sprout Social for my business and it's been a game changer. The ability to schedule posts across different platforms has saved me so much time and effort
May 26, 2024
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Garrison M
High Praise for Sprout Social's Dependability
I must say, Sprout Social is hands down the best platform I've ever encountered! Any issues that arise are not due to the platform itself, but rather from incorrect information being inputted by users. This could potentially disrupt the entire system. However, I must emphasize, Sprout Social is remarkably dependable!
May 19, 2024
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Brian
Appreciating Sprout Social's Personalized Cancellation Process
I absolutely love the personal touch that Sprout Social brings to their cancellation process. Unlike other services that offer impersonal in-platform cancellations, Sprout Social takes the time to understand why you're leaving. They ask for a reason via email, which I think is a fantastic way to gather feedback and improve their service. It's refreshing to see a company that values customer input so much. I'm genuinely impressed by this level of customer care and it makes me wonder why more services don't adopt this approach.
May 14, 2024
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Patrick M
Unparalleled Social Media Management Tool Experience!
My experience with Sprout Social was fantastic. We created numerous automation campaigns that significantly benefited our users without needing any manpower. Compared to other platforms, Sprout Social is the top tool for social media management and analytics. It's the most comprehensive tool we've ever utilized. We particularly enjoyed the software's quick analytics and automation features. We opted for Sprout Social over other alternatives due to our positive experiences with its customer service and its impressive functionality and deliverability. We transitioned to Sprout Social because it's the best tool we've ever used compared to others.
May 4, 2024
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Jacob Smith
Sprout Social: Impressive Capabilities
I've been using Sprout Social for a few months now and I'm thoroughly impressed with its capabilities
April 28, 2024
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Janice Martinez
Annual Subscription Delight with Sprout Social
I was pleasantly surprised to discover that Sprout Social offers an annual subscription plan! It's a fantastic commitment to their service and it's great knowing that I have a whole year of access for $168. It's like getting a premium service without worrying about monthly payments. I'm all in!
April 20, 2024
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Gloria M
Simplifies Your Social Media Management!
My experience with Sprout Social has been outstanding so far. They have an incredible support team that assists me in maximizing all the features of the platform. I strongly recommend Sprout Social for teams that struggle with planning and managing their social accounts. The platform can also aid in identifying trends for future planning. We purchased this software to easily plan and manage our organic social media calendar. It has the capability to integrate with paid ads, but we don't utilize it for that purpose. I value the ability to view a calendar of upcoming posts to spot any gaps. Sprout Social offers comprehensive reporting for each platform, providing me with deeper insights into the performance of our accounts and posts. It's been a lifesaver, as I used to forget to post, and this has greatly simplified planning. The platform is somewhat pricey, particularly when adding more licenses, and it doesn't allow for custom reports. However, the existing reports are thorough, so we haven't needed custom ones yet. I chose Sprout Social over Hoot.
April 15, 2024
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Quincy S
Expanding Social Media Presence with Sprout Social: A Week-long Trial Experience
I had the opportunity to trial Sprout Social for an entire week. Initially, I was following around 586 accounts, but with Sprout's assistance, I was able to double that number to around 11 accounts in just a week. It was an impressive increase! I also gained 6 new followers, which was a nice bonus. While I was hoping to unfollow some accounts, I found that the process wasn't reversible within the platform. However, this turned out to be a great opportunity for me to manually review my following list, which I hadn't done in a while. In addition to Sprout, I also use an app called Combin, which has a handy feature that shows who isn't following back. It's a great time-saver! Sprout had projected a 2% follower return, and while I didn't quite hit that mark, I did see some growth. I was a bit hesitant to try Sprout Social at first, but I'm glad I did. It pushed me to expand my social media presence and gave me a chance to review my follower list. It was a learning experience and I'm excited to see how I can further optimize my social media strategy.
April 13, 2024