What is Dialpad?
Pros from reviewers
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Excellent customer support: Dialpad has a responsive and helpful customer support team that provides quick and thorough responses to problems.
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Advanced VOIP option: Dialpad offers cutting-edge and innovative features, making it one of the most advanced VOIP options available
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Affordable pricing: Dialpad offers all its features at a single price, without charging extra for upgrades, making it more affordable than its competitors
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Integration with other software: Dialpad integrates effectively with other software like CRM, Hubspot, and Office 365, enhancing its functionality and user experience
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Mobility: Dialpad allows users to make and receive business calls on their personal devices, providing flexibility and convenience
Cons from reviewers
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Hidden fees and misleading pricing: Some users have complained about unexpected charges and hidden fees that were not disclosed upfront, as well as difficulties in cancelling the service.
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Limited control: Some users have found that they have limited control over certain features, such as the ability to manage contacts in the internal directory, including merging duplicates or bulk editing
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Interface could be improved: Users have reported that the interface is not intuitive and can be difficult to navigate, particularly when it comes to filtering, sorting, or searching for text messages and voicemails
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Inconsistent iOS interface: The iOS interface has been described as inconsistent, which may suggest uneven development and could potentially lead to usability issues
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Connectivity issues during updates: Users have reported that the app tends to disconnect slightly during updates, particularly when receiving calls or texts
Main features
Starting Price
Free Plan
Integrations with popular CRMs
Virtual phone systems
International calling
Seamless communication
Reliable and secure
Starting Price
$23
/ user / month
Free Plan
No
Integrations with popular CRMs
Virtual phone systems
International calling
Seamless communication
Reliable and secure
How Dialpad compare to similar software?
Product
Price
$23
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
OpenPhone and Dialpad are both advanced VoIP (Voice over Internet Protocol) platforms designed to enhance business communication, but they cater to different needs and preferences through their distinctive features and functionalities. The core difference lies in their targeted user base and the depth of features they offer.
OpenPhone is tailored towards small businesses and startups looking for an intuitive, straightforward solution to their communication needs. It emphasizes ease of use, with a clean interface and essential features such as voicemail transcriptions, business texting, customizable business hours, and multi-user support. OpenPhone is designed to be effortlessly integrated into the daily workflows of smaller teams, offering simplicity without sacrificing the quality of communication. It's the ideal choice for businesses that need a reliable phone system without the complexities and advanced functionalities that larger organizations might require.
Dialpad, on the other...
Dialpad and Zoom are powerful tools that enhance business communication through video conferencing and other collaborative features, but they serve distinctly different needs based on their core functionalities and integrated features.
Zoom is primarily recognized as a leader in video conferencing solutions, offering high-quality video and audio calls, which has made it a go-to choice for virtual meetings, webinars, and large digital events. It allows users to host or join meetings with ease, providing robust features like screen sharing, virtual backgrounds, and real-time messaging during calls. Zoom's platform is designed to support a large number of participants, making it suitable for both small team meetings and large-scale broadcasts.
In contrast, Dialpad offers a broader communication solution, integrating VoIP (Voice over Internet Protocol) with video conferencing. This makes Dialpad not just a tool for video calls but also a comprehensive business phone system. It includes...
Dialpad
Startups are hard. Your phone system doesn't have to be.
Zoom Meetings
Communication and collaboration platform
20% off the annual One Pro plan on Zoom Meetings
Save up to $252
Who is Dialpad best for according to our reviewers?
Sole Proprietors: For sole proprietors, Dialpad offers the convenience of a business phone line that rings to a personal device. Despite some interface issues, the support is quick and thorough, making it a valuable tool for individual business owners
Small to Medium-sized Businesses: Dialpad offers a cost-effective solution for small to medium-sized businesses, providing a range of features at a single price. The software is updated regularly with enhancements and new features, ensuring businesses stay ahead of the curve
Field Users: Dialpad provides the ability to text and send pictures from any user, making it a useful tool for field users. It also offers a call recording feature and aligns communication across desktop and mobile apps
IT Teams: Dialpad is a reliable and intuitive solution for IT teams, offering easy setup of phone trees, main lines, and fax. It also integrates seamlessly with CRM systems like Hubspot, providing valuable insights into sales team performance
Contact Center Industry: With its intuitive and user-friendly platform, Dialpad is a popular choice in the contact center industry. It offers excellent support and a range of features, making it a preferred choice for professionals in this industry.
Dialpad Reviews
4.6
Dialpad rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.2
Likelihood to recommend
4.3
Features
24 Dialpad Reviews
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Richard Jones
Endless Screenshots with Dialpad!
The support tried out features on their end and shared screenshots to make things easier for me.
September 14, 2024
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Eugene Smith
Dialpad: Boosting Communication Efficiency for Businesses
Overall, Dialpad has greatly improved our team's communication efficiency and I would highly recommend it to other businesses.
September 7, 2024
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Sterling G
Rey Excellently Resolved My Dialpad Inquiry
Rey was excellent and resolved my query. They assisted in answering my billing questions.
September 2, 2024
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Nola D
Hidden Costs, No Cancellation Option, Misleading Pricing on Dialpad
I believe DialPad is a scam. They unexpectedly charged numerous hidden fees to my credit card and their website contains undisclosed fees not mentioned in their "All Features" pricing page. I was unable to cancel without speaking to a representative, who were consistently unavailable. Their trial period isn't free and they offer no refunds. I was required to pay in advance to port my number to them, and this payment was non-refundable. Their voice transcription was subpar and the transcripts were mostly nonsensical. The desktop app didn't allow me to end calls and the feature to send voicemail transcripts to a different email didn't function. They only ported voice calls from my previous provider, not text messages. Despite their website appearing professional, their actual product and service were dreadful. The only functioning features were incoming and outbound phone calls, and I was able to customize my caller ID for outbound calls. Their website pricing was misleading with numerous hidden fees. I cancelled within the 14-day trial period.
August 24, 2024
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Zoe Davis
Enhancing Customer Service with Dialpad's Analytics: A Data-Driven Review
As someone who values data-driven decisions, the analytics provided by Dialpad have been instrumental in improving our customer service
August 18, 2024
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Edward A
Mobility with Dialpad: Taking Business Calls Anywhere
I appreciate the mobility that Dialpad offers, allowing me to take business calls from any device, anywhere
August 13, 2024
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Brittany
Affordable yet Glitchy: Dialpad Experience
As the main business phone line, Dialpad meets my needs. I can make and receive business calls on my personal phone without exposing my personal number and keep a simple customer list. As a mobile-only user, I don't use many of the app's features. Dialpad appears to have capabilities that could support my business growth, but I'm wary of their inconsistent iOS interface, which might suggest uneven development. I should mention that Dialpad offers gift certificates to reviewers, which I find dubious. However, I've been using the app for over 2 years. As a sole proprietor, I value that this app gives me a business phone number that rings to my personal device. Despite interface issues, this feature is priceless. The support has also significantly improved. I get quick, thorough responses to problems and am asked to rate every outgoing call. When I've reported issues, they've given detailed analyses explaining what happened. They've even fixed a bug I reported. However, Dialpad's.
August 6, 2024
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Michael
Effortless Team Communication Management
The user interface is intuitive and easy to navigate, making it a breeze to manage my team's communications
July 30, 2024
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Jordan D
Exceptional Customer Service Experience with Dialpad
I had an absolutely fantastic experience with Dialpad! Gen was incredibly helpful and went above and beyond to assist me in sending a form to JC when I was having issues with my mailbox. Keep up the stellar work and here's to a fantastic new year!
July 21, 2024
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Bruce N
Excellent Live Chat Assistance
Jowalsh assisted me in better understanding how to analyze the call analytics report from Dialpad! I'm very thankful.
July 14, 2024
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Livia G
Thrilled with Dialpad!
DialPad has greatly enhanced the efficiency of my business, allowing me to connect with my clients instantly and preparing me for every call with notifications. I value how it consolidates all necessary contact information, including the last email, text, and appointment, and even offers conversation tips. However, I've observed that the app tends to disconnect slightly during updates, especially when receiving calls or texts. Despite this, I use DialPad daily as it's crucial to my business, ensuring I never miss a call or message. I initially chose DialPad for its appealing color scheme, but found it to be highly functional and user-friendly during the trial. I managed to set up everything, including linking my email, setting up my phone settings, and importing all my contacts, in just 15 minutes.
July 8, 2024
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Clive
Assistance from Christian on Dialpad Software.
Christian quickly resolved my issue and promptly reached out when we got disconnected. My problem was fixed after two troubleshooting methods. Thanks again, Christian!
June 30, 2024
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Philip
Clarice aced it with Dialpad!
Clarice provided exceptional assistance in resolving an issue that was disrupting our phone conversations. She not only helped me fix my phone, but also equipped me with the knowledge to assist my colleagues with the same problem. I am very grateful for her help.
June 23, 2024
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Christian M
Efficient Voicemail Transcription: A Time-Saving Game Changer
I've found the voicemail transcription feature to be a major time-saver, allowing me to quickly scan through messages without having to listen to them
June 18, 2024
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Gerald Martinez
Efficient VOIP System with Minor Glitches
I am pleased with Dialpad, a VOIP platform that is constantly evolving and offering more features, enabling me to access my calls and clients on both my mobile and computer. However, I wish it was more dependable. I encountered problems on my older Android phone where it would switch to my personal voicemail. I was also assigned two numbers and I can't seem to control which one I use to send texts to customers. I opted for Dialpad because I wanted more reliable features when transitioning from my laptop to my mobile. I moved to Dialpad because I wasn't receiving the support and features I needed, and there were too many downtimes in 2016.
June 10, 2024
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John Rodriguez
Excellent Call Quality on Dialpad for Professional Communication
The call quality on Dialpad is consistently excellent, which is crucial for maintaining professional communication with clients
June 2, 2024
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Alan J
Dream Sold, Expectations Unmet with Dialpad
I personally wouldn't recommend Dialpad. Despite its competitive pricing, the onboarding process was awful, with months of delay and poor communication from Dialpad as they were swamped with new customers. I initially chose Dialpad for its cost and the additional functionality we required.
May 28, 2024
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Joshua Johnson
Exceptional Customer Service Experience with Dialpad Support Team
I had an absolutely fantastic experience with the Dialpad support team! They were incredibly quick to respond to my issue and resolved it in no time at all. They walked me through the process of changing my account settings, even going the extra mile to send screenshots to show me exactly what to do and where to click. I can't recommend them highly enough - a solid 1/1 from me!
May 19, 2024
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James
Advancing IP Phones - Ideal for Remote Work with Dialpad
Switching to Dialpad was one of the best decisions our IT team made. We tried other cloud phone providers, but none were as fully featured, simple, and reliable as Dialpad. Adding users, setting up phone trees, main lines, and fax was easy and intuitive. The integration with our CRM, Hubspot, provided more insight into our sales team's performance. Our users gave overwhelmingly positive feedback. The ability to work from home with full phone access was invaluable, with no disruption in our ability to make or receive calls. The deployment was incredibly simple, with Office 365 integration allowing users to sign into Dialpad from anywhere. When we moved offices, our phone system required no extra setup. It's reliable, reasonably priced, and feature-packed. The only issue I had was with the limited control.
May 14, 2024
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Pierce D
Real-Time Transcription: A Sales Manager's Best Tool
As a sales manager, I find the real-time transcription feature incredibly useful for reviewing calls and training purposes
May 4, 2024
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Lauren S
Adventurous Journey with Dialpad: A Personal Experience
My experience with Dialpad has been quite an adventure, especially with a sales specialist named Princess Ociones Orenciano. It's been a thrilling journey to gather all the information I need, making it feel like a treasure hunt for the best services. I'm still on the exciting quest to figure out how many licenses I need for one main number that rings two mobile phones.
April 29, 2024
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Mary B
Ultimate Choice for Hosted Phone/Fax Services
In my view, Dialpad is the most advanced VOIP option out there, offering cutting-edge and innovative features at a more affordable price than its competitors. As one of the newest VOIP providers, Dialpad consistently stays ahead of the competition in terms of design and features. They've championed the use of softphones from the beginning, reducing the popularity of deskphones. They've also integrated messaging into the app effectively and offer all their features at a single price, without charging extra for upgrades. The app is updated at least weekly with enhancements or new features. However, the interface could be improved, as it's hard to tell when new text messages come in and there's no efficient way to filter, sort, or search. This also applies to voicemails. The internal contact directory is handy, but it doesn't allow for management in terms of merging duplicates or bulk editing. I have no intention of switching providers anytime soon.
April 20, 2024
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Jacqueline F
Seamless Integration: My Experience with Dialpad
I've been using Dialpad for several months now and I'm thoroughly impressed with its seamless integration with other business tools
April 16, 2024
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Doris F
Dialpad Support is Incredible!!
I've been using Dialpad for nearly two years and have been in the contact center industry for over 2 years. I've used a variety of products, from Cisco to Noble, but I truly love the Dialpad platform. It's incredibly intuitive and user-friendly. Moreover, Dialpad has the best support team, hands down. Francis Balmores was particularly outstanding. He was patient, knowledgeable, and quick when I needed to find a new number and set up recordings. He made sure I had the support I needed by really understanding what I was trying to achieve. He even took the time to share screen shots to assist me. It was a wonderful experience and he should be praised for his excellent work. The product is great and the support is five-star!
April 16, 2024