General information about Yodel
Yodel makes sure your business communications are as easy as possible using its cloud-based business phone. Your customizable business phone allows you to connect to your customers more efficiently and effectively.
Yodel has thought of everything you may need to communicate in the best way possible with your customers. International and toll-free phone numbers, voicemail, call holding, and call transfer are just some of the advanced features that you can take advantage of.
What’s more, Yodel seamlessly integrates with Slack so your customers can experience a better way of communicating with you and your team. Create a Slack channel for your phone calls, text messages, or voicemails, allowing you to have all your consolidated information right at your fingertips. Your team can be added directly to the Slack channel too so there is no more confusion as to who is who or what needs to be done.
This intelligent cloud-based phone solution will not only improve your customer experience but also facilitate your team in providing that exceptional service.
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What is Yodel used for?
Yodel is a cloud-based phone solution designed to streamline business communications. It's perfect for small businesses, offering customizable phone systems that enhance customer interactions. For instance, a local bakery could use Yodel to manage customer orders, with features like international and toll-free numbers, voicemail, and call transfer. It also integrates with Slack, allowing teams to consolidate all communication in one place. Imagine a design agency using a dedicated Slack channel for client calls and messages, ensuring clear communication and task delegation. Yodel not only improves customer service but also boosts team efficiency, making it an invaluable tool for small businesses.Yodel pricing
Premium
$25
/ user / month
One standard number per user
Unlimited inbound calls
Unlimited inbound SMS
Additional phone numbers
Premium Plus
$35
/ user / month
Custom responses
Call transcription
Webhooks
Voicemail
Yodel features
Your calls, voicemails, and even texts in one place
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Real-time analytics
Yodel's Real-Time Analytics feature provides you with insights into your call activity, allowing you to track call performance, identify areas for improvement, and make data-driven decisions.
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Call recording
Yodel's Call Recording feature allows you to easily record and store calls for future reference or for training purposes.
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Tags
Customize each of your calls with tags, making it easy for you to search and find the conversation you need. Each call can be categorized as you see fit so it is clear for you and your team.
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Integrations
Yodel is available to integrate with a number of vital customer relationship management software like Slack, Hubspot, Salesforce, Zendesk, and more. Make and receive calls directly from your choice of CRM and improve your customers’ journeys.
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Cross-Device
Yodel is available to download on your desktop (Windows or Mac), mobile (Android or iOS), and your browser (Chrome or Firefox). Manage your calls from the comfort of your computer or phone. What’s more, Yodel’s Chrome and Firefox extension makes your lead management even easier with Click-to-Dial.
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Conversational IVR
Take your customer experience to the next level with Yodel’s Interactive Voice Response (IVR) software. Not around? Don’t worry! Your IVR will take care of calls outside of business hours and will even answer frequently asked questions to help solve your customer’s issues quickly and efficiently.
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Multi-language support
Yodel supports multiple languages, making it easier for you to communicate with customers from all around the world.
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Smart search
With Yodel's Smart Search feature, you can easily search and find any conversation you need by simply typing in keywords or tags related to the call.
24 Yodel Reviews
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Scott S
Effortless Simplicity with Yodel
I found nothing complicated with Yodel. It provided a stress-free service to deliver my purchase. It's a simple, superb service. I love it and hope they keep it up. Thank you.
September 17, 2024
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Dennis C
Yodel: Your Go-To for Number Provision and Call Waiting Services
Overall, my experience with Yodel has been positive. It works as promised and I seldom need to tweak the settings. I value its simplicity and the feature to set up answering machines for specific times. However, I'm not a fan of its deep integration with Slack, as I'm trying to cut down on my usage. I wish Yodel had its own standalone app, which would be great.
September 10, 2024
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Raymond F
Effortless VoIP Functionality with Yodel
I believe that Yodel effectively streamlines everything related to calls. It's simple to set up and gives a professional appearance. However, the setup could be difficult if you're not tech-savvy.
September 3, 2024
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Edward Johnson
Seamless Remote Working and Exceptional Customer Support: A Yodel Review
I appreciated the option of using Yodel on various devices - it made remote working much easier. Lastly, Yodel's customer support was top-notch, providing quick and helpful responses whenever we had queries or issues.
August 24, 2024
Yodel: Pros & Cons
Pros
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Integration versatility: Yodel integrates with popular business tools, aiding seamless communication across platforms and enhancing workflow efficiency
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Enhanced accessibility: Yodel's virtual phone system facilitates remote work by enabling calls from anywhere, ensuring uninterrupted connectivity and accessibility
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Efficient call handling: Yodel streamlines call management with features like call routing, voicemail, and call analytics, enhancing customer interactions and response times
Cons
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Subscription costs: Yodel's pricing plans could vary, requiring careful consideration to align with budget constraints and feature needs
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Learning curve: Users may require time to adapt to Yodel's features, potentially affecting swift integration into existing communication strategies
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Feature complexity: Advanced features might be intricate, necessitating training for optimal utilization, especially for small teams or individuals
Why is Yodel better than other Call Centers software?
Yodel has more positive reviews than Dialpad: 88 vs 87
Yodel has better positive reviews compared to Aircall: 88 vs 85
Yodel is better at customer service than Aircall: 4.5 vs 4.2
Yodel pricing plans are more competitive than Aircall: 4.2 vs 4.0
Yodel has better positive reviews than Vonage: 88 vs 75
Yodel is better at customer support than Vonage: 4.5 vs 3.7
Yodel is better at value for money than Vonage: 4.2 vs 3.8
Yodel has better positive reviews compared to Freshcaller: 88 vs 74