What is Aircall?
Pros from reviewers
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Syncing and adding contacts: Aircall allows users to sync contacts between different phone lines and add contacts during or after calls. This feature simplifies the work of agents who handle calls daily
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Call Monitoring feature: This feature allows managers to listen in on calls, aiding in team training and the improvement of sales pitches. It's particularly useful for Sales, Retention, and Account Management teams
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Wide platform support: Aircall provides support for IOS, Android, Windows, and MAC apps. This allows users to work from any device, whether they're on the go, in the office, or at home.
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User-friendly interface: Aircall's interface is easy to navigate, making it simple for users to implement and use its features. This user-friendliness extends to its dashboard and additional features like IVR
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Cost-effective: Aircall is a cost-effective solution, providing excellent features at a reasonable price. This makes it an attractive option for businesses looking to manage their expenses while still benefiting from a high-quality VOIP service
Cons from reviewers
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Lack of reporting features: From a managerial perspective, Aircall lacks many reporting features that are available in competing apps, making it difficult to track and analyze call data
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Inconsistent connectivity and call routing: Some users have reported that Aircall's connectivity is inconsistent, with random disconnections and subpar call routing leading to frustrated customers
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Inability to send or receive text messages: Aircall does not support text messaging, which can be a disadvantage for businesses that rely on text communication with their customers
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Poor customer service: There have been complaints about Aircall's customer service, with some users reporting that they were not provided with timely or effective support when they encountered issues
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High cost: Aircall's pricing is considered high by some users, particularly for small businesses or teams, and the system has been reported to mark all outbound calls as spam, causing further inconvenience.
Main features
Starting Price
Free Plan
Interactive Voice Response (IVR)
Live call monitoring
CRM integration
Call recording
Analytics dashboard
Starting Price
$30
/ user / month
Free Plan
No
Interactive Voice Response (IVR)
Live call monitoring
CRM integration
Call recording
Analytics dashboard
How Aircall compare to similar software?
Product
Price
$30
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Aircall and Dialpad are two popular VoIP business communication platforms, each offering distinct features tailored to different business needs. Understanding the differences between Aircall and Dialpad can help you choose the right solution for your team’s communication strategy.
Aircall is a user-friendly, cloud-based phone system designed to streamline customer service and sales workflows. It excels in providing easy integrations with CRMs and other business tools like HubSpot, Salesforce, and Zendesk, making it ideal for small to mid-sized teams focused on improving customer interactions. Aircall’s core strengths include call center functionalities such as call monitoring, call queuing, and real-time analytics. Its straightforward interface and robust call management tools make it an excellent choice for teams looking to set up a professional phone system quickly with minimal technical overhead.
In contrast, Dialpad offers a more comprehensive communication platform, integrating...
CallHippo and Aircall are two leading VoIP platforms designed to streamline business communications, each offering a robust set of features suited for different business needs. While both platforms provide essential tools for call management, analytics, and integrations, there are a couple of key differences that set them apart.
The first major difference lies in their pricing models. CallHippo is known for its affordability, particularly appealing to small and medium-sized enterprises (SMEs). Pricing is transparent, with detailed plans available on the website, including a basic plan for startups and a more advanced option for growing businesses. CallHippo also offers a pay-as-you-go model, making it a flexible choice for businesses with varying call volumes. On the other hand, Aircall’s pricing is generally more aligned with larger businesses and enterprises. While their pricing is also available online, the costs are higher, reflecting the advanced features and broader...
Who is Aircall best for according to our reviewers?
Managers: Despite some reporting limitations, Aircall's simplicity and ease of use make it a suitable choice for managers
Sales Teams: Aircall's call monitoring feature is highly beneficial for sales teams, allowing managers to listen in on calls and improve sales pitches
Remote Workers: Aircall provides wide platform support for IOS, Android, Windows, and MAC apps, enabling users to work from any device, whether they're on the go, in the office, or at home
Small Businesses: The software's user-friendly design, easy setup, and features like call recording and transferring make it a good fit for small businesses, although the cost per user may be a concern for some.
Customer Service Teams: The software's ability to sync contacts between different phone lines and add contacts during or after calls simplifies the work of customer service agents who handle calls daily
Aircall Reviews
3.9
Aircall rating
4.5
Ease of use
4.2
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.1
Features
24 Aircall Reviews
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Judith Rodriguez
Startups' Go-To for User-Friendly Communication
I appreciate the simplicity and ease of use of the Aircall app. However, from my perspective as a manager, it lacks many reporting features that are available in competing apps.
September 16, 2024
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Danielle G
Exemplary Customer Service and Convenience with Aircall
I am absolutely thrilled with Aircall! Their commitment to customer service is commendable. They offer a monthly contract that is so convenient and easy to manage. I filled out a form to modify my subscription and was pleasantly surprised by their efficient process. Even though I didn't get to use their service as much as I'd have liked, I was more than happy to invest in their premium service. Working out the details has been a breeze, as they are always prompt with their responses and never fail to send friendly reminders about payments. I highly recommend their excellent service and transparent billing practices!
September 8, 2024
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Karen
Top-Notch Solution, Just a Bit Pricey
I tried the free trial of Aircall and it worked incredibly well, even integrating with Pipedrive. However, the cost was an issue as it was beyond our budget. The software has everything required for a seamless sales process, from the interface to call recording, ease of use, and transferring calls. It's simply perfect. Despite the software appearing flawless, the price was too high for a smaller sales operation like ours. We switched to Aircall because our previous two options had some integration and software issues. The vendor responded kindly to my review, expressing hope that we might collaborate more permanently in the future.
September 1, 2024
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Martha E
Outstanding Customer Service and Dependable Software
I find Aircall's system not only reliable but also incredibly easy to set up. Their exceptional customer support truly sets them apart. Whenever I have questions or issues, their team is quick to respond and provide effective solutions. Aircall's analytics have greatly improved our communication efficiency. If you're in search of a dependable phone system with outstanding customer support, I recommend Aircall. They have made our customer communication seamless.
August 24, 2024
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Christopher W
Precision Meets Productivity!
I attended a demo for the Aircall software with my team and it was fantastic. We were able to ask questions and everything was simplified for us. The application is easy to navigate and offers great visibility. I particularly like the 'talk first' feature for transferring calls and the overall user-friendly design of the software. However, sometimes the software forgets my login details and asks me to sign in again after a period of inactivity, but it's not a major issue. We chose Aircall over our previous service provider due to the promise of superior speed, which has proven to be true. We had been experiencing terrible delays with our previous provider. The vendor responded to my feedback and informed me that they are working on improving the login feature.
August 19, 2024
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Gary Miller
Simply Outstanding: Aircall Experience!
I've had a fantastic experience with Aircall, from their Support team to the Customer Satisfaction team. The most critical feature for me is the ability to sync contacts between our different phone lines and add contacts during or after calls. This has greatly simplified the work of our agents who handle calls daily. However, a drawback I've noticed is the inability to use the phone numbers to send or receive text messages. As a Roofing Company, some customers prefer to text or email us, and this missing feature is a disadvantage. I chose Aircall because it doesn't require a fiber optics connection for inbound/outbound calling and provides wide platform support for IOS, Android, Windows, and MAC apps. This allows me to work from any device, whether I'm on the go, in the office, or at home. I switched to Aircall from Calltools because Calltools never worked for us. We couldn't get the dialer and script features to work.
August 11, 2024
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Freya G
Four Years and Counting: My Love for AirCall Continues!
I've been using Aircall for over four years and have recommended it to various companies I've worked with. It's user-friendly, cost-effective, and comes with excellent features. The dashboard is sleek and it's simple to implement additional features like IVR. The Call Monitoring feature is essential for Sales, Retention, and Account Management. It allows me to listen in on calls, which helps me train my team and improve their sales pitches. I have no complaints, it's the best VOIP service I've used. I switched to Aircall from 8x8 because it was cumbersome and hard to use. The vendor responded to my review, expressing their pleasure about my positive experience and offering assistance if needed.
August 6, 2024
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Talia G
Aircall: Streamlining Phone Interviews for HR Managers
As a HR manager, I use Aircall for conducting phone interviews. The ability to schedule calls and add notes directly in the software makes the recruitment process much smoother
July 27, 2024
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Dax G
Aircall: Packed with Excellent Features!
We implemented Aircall in our business to record inquiry-based calls and improve our services. Aircall provided us with toll-free numbers, a virtual call center, and call routing, which made our start easier. However, I find the pricing a bit high as it's per user and every team member needs access. I chose Aircall because it was user-friendly and its integration feature was convincing.
July 21, 2024
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Christine A
Aircall's Analytics: Empowering Marketing Strategies
As a marketing professional, I find Aircall's analytics feature extremely useful. It provides valuable insights into our call data, helping us to refine our marketing strategies
July 16, 2024
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Miller S
Everything Runs Smoothly
The software, Aircall, works excellently and the service is very beneficial. However, I occasionally encounter minor issues such as incomplete download of call history or missing notifications for incoming calls. Despite this, these glitches are insignificant and infrequent.
July 6, 2024
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Doris Brown
An Enlightening Adventure with Aircall's Support Team
My experience with Aircall was truly enlightening. Their support was unique and it was quite an adventure to navigate through the subscription cancellation process. I didn't get the chance to use the service due to some technical hiccups, but their support team was on it and got back to me after a month. It was a different kind of experience, and I would definitely recommend giving their services a try. It felt like a thrilling journey!
July 1, 2024
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Michael
Aircall: Simplified IT Management for All Staff
As an IT manager, I appreciate the ease of setting up and managing Aircall. Its user-friendly design requires minimal technical knowledge, making it accessible for all our staff
June 22, 2024
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Julia
Appreciating Aircall's Transparency and Commitment to Policies
I've been a loyal user of Aircall for several years now. Ever since the pandemic hit, our usage of the service has been on the lower side, but we've always appreciated the reliability and quality of the service. We signed a contract in June 222, which automatically renewed in June 223. We missed the grace period for cancellation, but I must say, Aircall's adherence to their policies is commendable. They believe in the principle of passive consent to renew, which is a testament to their commitment to transparency and customer service. While we may not get a refund for the previous months, it's important to note that most companies have a 3-day notice or a penalty for ending a contract. Aircall is no different, and their consistency in this regard is something I respect. Their contractual clauses may seem stringent, but they are clear and upfront about them. This is one of the reasons why I appreciate Aircall - their honesty and commitment to their policies. It's a refreshing change in an industry where the rules can often be murky and confusing.
June 16, 2024
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Keith B
This Company is a Fraud
This company is a fraud. They only have one employee handling calls and refuse to connect me to a manager. After six weeks of being unable to use my services, I complained and their success team unauthorizedly cancelled my account because they didn't want to handle the issue. They are now unlawfully ignoring my requests to port my business phone number.
June 8, 2024
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Theresa Johnson
Aircall: Revolutionizing Client Calls for Sales Executives
As a sales executive, Aircall has transformed the way we handle client calls. Its seamless integration with our CRM software allows us to track and analyze call data effectively, leading to more strategic decision-making
June 2, 2024
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Alexander Miller
Would Give Zero Stars if Possible
I would give zero stars if I could. I've been sending emails for over a week to my account manager, Teresa Belford, with no response. Every time I call support, they just tell me to email my account manager. They don't seem to care about me, only my money. I've decided to charge back my money and have already contacted my bank to do so.
May 27, 2024
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Lawrence
System Lacks Features, Especially for Big Businesses
The system appears to work well for front-end users, but it's terrible for backend management. It lacks bulk edit functionality for users and doesn't allow adding multiple users at once for teams. It's suitable if you have a small business with around 1 people, but it's not effective for larger teams.
May 19, 2024
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Charles
Aircall: The Ultimate Call Center Management Tool
As a customer service manager, I found Aircall to be an invaluable tool for managing our call center
May 13, 2024
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Sean D
Exploring Aircall: A Comprehensive System with a Learning Curve
I've had quite an interesting journey with Aircall. Their system is incredibly comprehensive, which can seem a bit overwhelming at first, but once you get the hang of it, it's quite impressive. I had a bit of a hiccup when I tried to change our user settings, which resulted in the addition of two extra users and an automatic invoice for the entire year. It was a bit of a surprise, but it was a good opportunity to learn more about their terms and conditions. Their customer support operates through a ticketing system, which is a different approach, but it ensures that every query is tracked and addressed. When I reached out to them about the extra users, they explained that the invoice was non-refundable as per their policy. It was a bit of a shock, but it made me realize the importance of understanding the terms of service before making changes. We ended up with 5 users on our agreement, even though we only have 3 staff members. It was a bit of a stretch, but it gave us the flexibility to expand our team in the future without any hassle. We also had to purchase extra numbers for each user, which meant we had 6 numbers in total. It was an additional cost, but it gave us the flexibility to manage our calls more effectively. There was a minor hiccup when our service was accidentally turned off due to a payment error on their end. It was a bit of a setback, especially since it happened during a crucial time for our sales team. However, they were quick to apologize and rectify the situation. It was a testament to their commitment to customer service. Overall, my experience with Aircall has been a learning curve. It's not always been smooth sailing, but it's definitely been an adventure. Their service is unique and their commitment to their customers is commendable. I would recommend giving them a try, you might be pleasantly surprised!
May 5, 2024
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Julie A
Improved Efficiency with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our team's efficiency. The ability to record and transcribe calls has been particularly useful for training purposes
April 29, 2024
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Larry
Aircall: Enhancing Collaboration for Project Managers
As a project manager, I appreciate how Aircall facilitates collaboration. Team members can easily share call information and notes, improving coordination on projects
April 23, 2024
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Grey M
High Cost, Unreliable, Poor Support - Steer Clear
Overall, I feel like I've wasted thousands of dollars on Aircall, a solution that promised much but failed to deliver. The product was easy to set up and seemed to have all the features I needed, but it didn't deliver on any of them. The system is down every week and all outbound calls are marked as spam. The support team is unhelpful and the call quality is terrible, with static across all staff members who use the system. The call quality is poor for both outbound and inbound calls. All the phone numbers are marked as spam and instead of resolving the issue, their support team just provides articles on how I should fix it. The service is extremely expensive compared to other platforms like Ring Central, which offer better reliability. I switched to Aircall hoping for better reporting, call coaching functions, and a simpler interface. In response to my complaints, Aircall acknowledged the spam issue, explaining it as a problem across all VoIP solutions due to carriers.
April 15, 2024
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Sean G
Embrace Bugs, Vanishing Features, and Poor Service with Aircall
Aircall was once a great product with fair pricing and excellent support. However, something has shifted within the company and now their product and customer service are lacking. They provide dedicated apps for all major devices and their website is user-friendly. But, their customer service is awful and has cost me a lot of money after they modified the product without any warning. I had prepaid for a year's service for all my users and lines on their enterprise plan. I was supposed to have an account executive, but didn't get one until seven months later when I faced a major issue. In July 2017, they removed a feature we heavily relied on without any warning, making the service useless for us. Despite numerous calls and emails, they refused to bring back the feature or refund the remaining five months of service. I've ended up paying for five months of service I can't use. Moreover, the software is full of bugs and lacks necessary features. I would strongly suggest trying alternatives like Dialpad.
April 14, 2024