What is Zonka feedback?
Pros from reviewers
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Customizable surveys with logic actions: Zonka Feedback allows users to create customized surveys with if then actions. This feature, along with the provided templates, are incredibly useful as a starting point for creating surveys and constructing a good survey.
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Integration capabilities: Zonka Feedback offers many integrations and a promising roadmap. Users have found the integration with other software like HubSpot to be helpful, despite needing more detailed instructions. The software also includes an SMS sending feature, which appears impressive.
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Helpful and responsive support team: The team at Zonka Feedback is easy to work with, providing quick and responsive assistance for all user needs. Even when users encounter problems, the support team continues to assist and guide them through every step of the process.
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Visually pleasing and user-friendly survey builder: Zonka Feedback offers an appealing, modern-looking survey software with visually pleasing surveys and feedback forms. The visual Survey Builder is easy to use and intuitive, making the process of setting up surveys enjoyable.
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Powerful reporting feature: The software provides detailed reports with just one click. The design of the entire analytics system is impressive, allowing users to quickly browse through reports and delve deeper when necessary. This feature has been instrumental in helping teams make informed business decisions.
Cons from reviewers
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Software is not intuitive: Despite its many features, some users find Zonka Feedback to be user-unfriendly and not intuitive, making it difficult to navigate and use
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Lack of undo option: The software does not have an undo option, which can lead to loss of work if something is accidentally deleted
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Limited customization options: While Zonka Feedback offers a variety of features, some users would appreciate more customization options for responses, including more design choices like colors, fonts, and other elements
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Limited data analytics: Some users find the data analytics provided by Zonka Feedback to be average and not completely fulfilling their organization's needs, suggesting that this feature could be improved.
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Issues with integrations: Some users have reported problems with integrations, particularly with HubSpot, indicating that the instructions provided could be more detailed
Main features
Starting Price
Free Plan
Customer Satisfaction Tracking
Customizable Surveys
Real-time Reporting and Insights
Multi-channel Feedback Collection
Integration Capabilities
Starting Price
N/A
Free Plan
No
Customer Satisfaction Tracking
Customizable Surveys
Real-time Reporting and Insights
Multi-channel Feedback Collection
Integration Capabilities
How Zonka feedback compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Zonka feedback best for according to our reviewers?
Event Organizers: Zonka Feedback is a great tool for event organizers, especially for collecting offline surveys at venues or events. Despite minor bugs, it is considered one of the best survey tools on the market due to its responsive support team
Workshop Facilitators: Zonka Feedback is excellent for workshop facilitators who need advanced surveying tools. The software exceeded expectations with its comprehensive set of features, user-friendly platform, and exceptional support.
Business Analysts: The software is ideal for business analysts due to its powerful reporting feature. It provides detailed reports with one click, allowing for quick browsing and deeper analysis when necessary. This helps in making informed business decisions
Customer Service Teams: The software is beneficial for customer service teams, as it allows for easy collection of customer feedback to improve products and services. It also aids in the onboarding and offboarding of clients, with a user-friendly Survey Builder and customizable templates
Market Research Teams: Zonka Feedback is suitable for teams conducting market research due to its visually appealing surveys and easy-to-use Survey Builder. Its intuitive nature and survey logics make it a handy tool for creating and distributing surveys
Zonka feedback Reviews
4.8
Zonka feedback rating
4.8
Ease of use
4.8
Customer service
4.8
Value for money
4.8
Likelihood to recommend
4.8
Features
23 Zonka feedback Reviews
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Emily Jones
Zonka Feedback - My Ultimate Tool for Seamless Customer Feedback Collection
I'm enjoying a positive experience with Zonka so far. The user interface is professional and the user experience is smooth, simple, and effective. I value the quality of the templates, especially the Net Promoter Score (NPS) one. The support team is responsive and helpful. Zonka is a dependable tool for collecting customer feedback. I can swiftly create a feedback survey using their well-designed templates. The builder is minimalistic yet powerful for designing feedback forms. Zonka's NPS style survey is one of the best designed in the market. I also appreciate the option for offline surveys, which can be installed on touchscreens or iPads for kiosk-based feedback collection. This is a unique feature. However, I wish Zonka could provide an online survey report result instead of the current PDF download. This would be useful if I want customers to see live results, like a poll. Overall, I'm mostly satisfied with Zonka Feedback as my customer survey tool.
September 7, 2024
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Nicole G
Outstanding Feedback Software for Effective Decision Making
I primarily use Zonka Feedback for email surveys and sending additional information, which works excellently for me. It instantly provides superb reports, helping me make important decisions. I highly recommend this tool for its usefulness, ease of use, and feedback reporting. I've been using Zonka for some time now and consider it an excellent customer tool. What I value most is my ability to quickly set up feedback forms without needing help. Initially, I thought it would be difficult and sought assistance from the team, who were very supportive. However, I've been setting it up myself for the past few weeks and it's been fantastic. Currently, there's nothing I dislike. I've primarily used the software for customer feedback through email surveys. I've used integration to automate this process and also use it manually. Once set up, it's quite straightforward to use.
August 31, 2024
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Jack A
Enhanced Field Data Collection: Zonka Feedback's Offline Feature Revolutionizes Customer Feedback Management
I have found the offline feedback collection feature particularly useful for gathering data during field work. Overall, Zonka Feedback is a comprehensive solution that has significantly improved our customer feedback management.
August 26, 2024
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Julie Garcia
In Need of a Robust Survey Software: Zonka Feedback Review
I needed a software for advanced surveying in my workshops and Zonka Feedback exceeded my expectations compared to other software.
August 20, 2024
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David G
Zonka Feedback - A Versatile Office Asset
I've been using Zonka Feedback for some time and have seen many features added over time. I'm a satisfied user of this versatile app, which we use in various ways like employee satisfaction for service delivery, collecting daily data, managing annual maintenance records, and more. However, I think the data export feature could be more flexible for comprehensive information analysis. I primarily chose Zonka Feedback for its backend data analysis and wide applicability.
August 10, 2024
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Jordan C
Zonka: A True Pioneer in Surveys
As a client, I am extremely satisfied with Zonka, a leading software in the customer feedback industry. It's trusted by major companies like Nikon, WeWork, and Apple for creating surveys and enhancing customer satisfaction.
August 3, 2024
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Randy
Exceptional Customer Assistance - Going the Extra Mile!
I had a great experience with Zonka Feedback's support team. Even when I was ready to quit, they continued to assist me and helped me succeed. I ran into some problems with an integration and reached out to their support. A representative named Prabhav Vatsa was extremely helpful, guiding me through every step of the process. However, I think the integration with HubSpot could use more detailed instructions. For example, it took me two weeks to figure out that I needed to select Zonka Feedback as a filter on the contact page to see their activity. I picked Zonka Feedback over SurveyMonkey because the latter doesn't offer a free trial for HubSpot integration and their customer support was unhelpful and often misinformed. They wrongly told me they didn't have a HubSpot integration and that I would need to use Zapier, which would result in additional costs. However, HubSpot confirmed that they had a direct integration and no third party like Zapier was necessary.
July 28, 2024
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Oriana D
Zonka..! Your Go-To for Feedback Solutions.
Zonka allows me to easily create feedback forms and provides extensive reports. I can analyze feedback reports from multiple sites on a single dashboard, saving a lot of manual effort that was previously required.
July 20, 2024
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Carolyn A
FULL-FEATURED, USER-FRIENDLY, PROFESSIONAL SURVEY SaaS
I am extremely satisfied with the performance of the reliable and mature SaaS, Zonka Feedback. Although survey collecting SaaS can be complex, Zonka Feedback is transparent, easy to understand, and user-friendly, yet comprehensive and well-designed. It saves me a significant amount of time and offers numerous templates, which I can easily modify or use to create my own surveys. It generates professional reports that I can readily share with my team. These reports are clearly designed by experienced professionals. The software also includes a trends report and many other features that I haven't seen in other survey SaaS. Zonka Feedback is valuable as it allows users to learn more about survey best practices. I am truly pleased with its use and performance. In the growth plan, it even allows me to create custom reports.
July 15, 2024
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Jose Miller
Exploring Zonka: A Personal Journey
Overall, I think Zonka Feedback is great at easily gathering survey responses, which assists us in tailoring our services to customer needs. I value the simplicity of creating and distributing surveys. However, I find the data analytics provided to be average and not completely fulfilling our organization's needs. We selected Zonka Feedback because it was relatively less expensive and met our organization's compliance requirements.
July 8, 2024
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John
Zonka Feedback: Robust Features and Excellent Support for Enhanced Customer Feedback Process
Zonka Feedback's robust features and excellent customer support make it a standout choice for any business looking to improve their customer feedback process. The software's scalability is commendable, making it suitable for both small businesses and large corporations
July 1, 2024
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Bryan G
Benefits of Multi-Channel Feedback Collection
I find the multi-channel feedback collection very useful, as it allows us to gather feedback from various sources including email, SMS, and social media. The ability to set up automatic responses based on specific feedback has greatly improved our customer engagement
June 24, 2024
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Mary
Excellent Survey Tool with Potential :)
I find Zonka to be a great survey tool, especially for offline surveys at venues or events. Despite some minor bugs, the support team is always responsive. I hope they can resolve these small issues, as it has the potential to be one of the best survey tools on the market.
June 18, 2024
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Sandra Johnson
Efficient Survey Templates and Analytics for Improved Feedback
I appreciate the customizable survey templates that save me time and effort in creating targeted feedback forms. The reporting and analytics tools are top-notch, providing valuable insights that help us improve our products and services
June 11, 2024
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Jordan Johnson
Zonka Feedback Streamlines Customer Concerns
Zonka Feedback has been instrumental in streamlining our feedback process, allowing us to quickly and efficiently respond to customer concerns. The real-time feedback feature is particularly impressive, providing immediate insights into customer satisfaction
June 4, 2024
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Catherine Smith
Challenging User Interface with Zonka Feedback
I really liked the ready-to-use templates and various designs in Zonka Feedback. If you find one that suits your needs, it's great! The customer support is prompt and very helpful. However, the software is extremely user-unfriendly and not intuitive. There's no undo option if you accidentally delete something, which is crazy! One wrong click can erase your work. Customizing was a really difficult process. Without customer support, launching our project would have been impossible.
May 25, 2024
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Christopher Davis
Effortless Survey Management and Improved Customer Service with User-Friendly Software
the user interface is intuitive and easy to navigate, making it a breeze to set up surveys and analyze results. The software's ability to integrate with our CRM system has significantly improved our customer service
May 18, 2024
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Fletcher G
Top-notch Online and Offline Survey Software
We were looking to initiate an online survey for our users to gather their feedback and suggestions on our services. After searching for the best tool, I fortunately found Zonka Feedback. It offers many features such as a survey builder and survey metrics. I'm very pleased that we are using Zonka.
May 12, 2024
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Ruth M
Appreciating Zonka Feedback's Sleek Design
I primarily use Zonka Feedback to collect survey responses to improve our products for customers. It's also handy for onboarding and offboarding clients. The software is feature-rich, requiring some time to learn and test, but this isn't a downside. It's essential to fully comprehend all the features to establish an effective automatic system. I find the Survey Builder very user-friendly, with numerous features and customization options. I value the ability to create and customize with a single click, as I'm not keen on using code. The quick and adaptable design of Zonka Feedback is a significant advantage for me. The provided templates are incredibly useful as a starting point for creating surveys. They provide lists of questions and sequences that aid in constructing a good survey. The system is easy to navigate, and their help section is packed with informative articles about the various features. One feature I find especially useful is the ability to create customized surveys with "if" "then" actions.
May 4, 2024
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Maria Rodriguez
Zonka Feedback: A Satisfying Experience
I have been using Zonka Feedback for a few months now and I am extremely satisfied with its performance
April 30, 2024
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Sean Williams
Excellent & Continuously Improving
As a long-time user of Zonka, I'm truly impressed by the platform's continuous innovation and addition of new features. They consistently devise new methods to simplify and enhance the collection and analysis of customer feedback. I particularly appreciate Zonka's customizable survey templates, which offer a variety of options for collecting feedback via email, SMS, web, and mobile. The platform's webhooks and advanced segmentation provide great flexibility to engage with the right people at the right time. There's also an inbox feature that enables monitoring of extreme customer feedback, facilitating interaction and resolution of customer experience challenges. If you're in need of a tech-forward customer experience or surveying platform, Zonka is definitely a top contender.
April 22, 2024
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Madison
Superior Customer Support from a Top-Notch Feedback Platform
My experience with Zonka Feedback has been outstanding. Their exceptional support and quick, responsive assistance for all our needs truly stands out. The user-friendly platform, packed with numerous features, has significantly enhanced our company's ability to capture and measure customer feedback effectively. I am particularly thankful to [sensitive content hidden] for their exceptional assistance throughout. What impressed me the most about Zonka Feedback was its comprehensive set of features that perfectly met our needs and goals. However, I would appreciate more customization options for our responses, including more design choices like colors, fonts, and other elements, which are currently only available for welcome and exit screens. A larger comment section for more detailed feedback would also be beneficial. We switched to Zonka Feedback because it offered all the features we were looking for.
April 15, 2024
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Kevin S
Zonka, You're Doing Great!
I consider Zonka Feedback to be an excellent tool, especially as the LTD. It's a powerful tool for unlimited data collection. The design is intuitive and user-friendly, offering a broad selection of well-designed templates. It even includes an SMS sending feature, which I haven't tried yet, but it appears impressive. There are also many integrations available and a promising roadmap. The support team is very responsive and helpful. However, there are a few minor issues. For example, I can't change the font on the welcome screen, and when I integrate my survey results into Google Sheet, I can't see the number of questions, only the text. I chose Zonka Feedback for its price, current functionalities, and roadmap. I mainly switched to Zonka Feedback because of its cost.
April 13, 2024