What is SurveySparrow?
Pros from reviewers
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Cost-effectiveness: Users value the software's adaptability and cost-effectiveness, with a superior plan and pricing that offers an excellent free plan to begin setting up the platform.
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Ease of use: SurveySparrow is appreciated for its ease in building survey forms using provided templates and the ability to select a theme that matches the user's objective
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Versatility and omnichannel data gathering: SurveySparrow is an excellent tool for gathering omnichannel data from various platforms such as email, web links, and social networks
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Advanced conditional logic technology: SurveySparrow uses advanced conditional logic technology, enabling the creation of user-friendly feedback forms that feel like human interaction
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Outstanding service and swift support: Users have praised the outstanding service and swift support provided by SurveySparrow, with the support team promptly addressing any issues
Cons from reviewers
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Difficulty in rearranging text fields: Users have reported issues with rearranging text fields on the survey forms. Despite multiple attempts, they were unable to align the fields to their desired grid, disrupting the form's layout and design
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Slow page loading: Some users have noticed that SurveySparrow tends to slow down the pages where the forms are located. This could potentially decrease future SEO ranking possibilities
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High cost for advanced features: Users have reported a significant cost increase to access advanced features of SurveySparrow
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Daily promotional emails and paid templates: Some users have expressed annoyance with the daily promotional emails from SurveySparrow. Additionally, they were disappointed that the templates were not free and required a premium subscription to use
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Poor customer service and billing issues: Some users have reported poor customer service experiences, including responses being locked and being charged for deleted surveys. There have also been issues with the billing process, including unauthorized automatic renewals and lack of clarity in billing statements.
Main features
Starting Price
Free Plan
Improve product quality
Deliver a superior customer experience
Optimize employee engagement
Tailor surveys to your needs
Integrate SurveySparrow into your workflow
Starting Price
$43
/ month
Free Plan
No
Improve product quality
Deliver a superior customer experience
Optimize employee engagement
Tailor surveys to your needs
Integrate SurveySparrow into your workflow
How SurveySparrow compare to similar software?
Product
Price
$43
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
25% off all plans on SurveySparrow
Save up to $1,497
SurveySparrow and Typeform are leading platforms in the online survey and form-building arena, each presenting distinct methodologies to elevate user engagement and data collection efficacy. Understanding the differences between them is key to selecting the most appropriate tool for your needs.
SurveySparrow is acclaimed for its unique approach to surveys, offering a conversational interface that mimics a chat-like experience. This engaging format tends to yield higher response rates as it creates a more interactive and less tedious survey-taking experience. The platform is highly versatile, supporting various types of surveys, including NPS, employee feedback, and customer satisfaction surveys. Additionally, SurveySparrow provides robust automation capabilities that streamline follow-ups and data collection, coupled with rich analytics tools to analyze trends and generate actionable insights.
In contrast, Typeform prioritizes design and user experience, delivering surveys that are...
SurveySparrow
Omnichannel experience management solution
25% off all plans on SurveySparrow
Save up to $1,497
Typeform
Create beautiful forms and surveys that actually convert.
6 months free across all plans on Typeform
Save up to $534
Who is SurveySparrow best for according to our reviewers?
Survey creators: Users who need to create engaging and interactive surveys for their clients or customers. SurveySparrow provides a variety of templates and themes to match the objective of the survey
Market researchers: Professionals who need to gather omnichannel data from various platforms such as email, web links, and social networks. SurveySparrow's modern-looking surveys and ready-to-use templates save time and effort
Data analysts: Professionals who need to collect customer feedback for their business. SurveySparrow offers a wide range of survey options, making it both attractive and effective for collecting and analyzing data
User researchers: Individuals who need to conduct user research for their projects. SurveySparrow's easy-to-use platform and various integrations, including Google Sheets, make it an excellent tool for user research.
Business owners: Individuals who want to understand their customers' interaction with their business and improve customer satisfaction rates. SurveySparrow's robust features enable them to track their clients' behavior and interaction with their website
SurveySparrow Reviews
4.6
SurveySparrow rating
4.4
Ease of use
4.4
Customer service
4.3
Value for money
4.1
Likelihood to recommend
4.3
Features
24 SurveySparrow Reviews
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Ingrid G
Streamlining Workflow: SurveySparrow's Collaborative Features for Project Managers
As a project manager, I found SurveySparrow's collaborative features very useful. Being able to share and work on surveys with my team streamlined our workflow
September 15, 2024
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Christian J
SurveySparrow: A Great Tool for Student Evaluations
As an educator, I found SurveySparrow to be a great tool for student evaluations. The recurring surveys feature allowed me to track progress over time, and the mobile-friendly design ensured high response rates
September 7, 2024
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Douglas Davis
Survey Sparrow Software: User-Friendly & Intuitive
The software is user-friendly and affordable. The customer service is outstanding and promptly resolved my client's problems. Survey Sparrow provides a free trial, allowing us to test it before buying a plan. We also got a personal free account. It offers a variety of survey types, including video and white-label surveys. Additionally, it enables us to collect payments through its surveys.
September 2, 2024
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Philip Rodriguez
User Interface - Fast, Sleek, Straightforward
The product/service is outstanding and one of the best survey SaaS sites I've used. The integrations are robust and it's easy to create what you need. The user interface is fast, clean, and simple for those filling out the form or survey. My only desire is for a more affordable monthly option for users who don't need many responses or are operating on a smaller scale. I would recommend them as a reliable option if you need a powerful survey platform.
August 24, 2024
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Christine J
Creating Comprehensive Surveys with Intuitive Interface and Robust Features
its intuitive interface and robust features made it easy to create comprehensive surveys. The analytics feature provided insightful data that helped shape our marketing strategy
August 20, 2024
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Vincent
Exploring SurveySparrow: A Game-Changer in Survey Creation
I've been using SurveySparrow for some time now to create smart and engaging survey forms for my clients. It uses advanced conditional logic technology, which has been vital for my business. It enables me to make user-friendly feedback forms that feel like human interaction. The conditional logic allows me to give responses based on what users provide, creating a real-time conversation. SurveySparrow also offers various integration options that suit my preferences. However, I've noticed that it tends to slow down the pages where the forms are located. This is a concern for my business as it could potentially decrease future SEO ranking possibilities. I think they should consider using CSS minify plugins or reducing the amount of JavaScript used.
August 11, 2024
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Jose W
Effective Employee Feedback with SurveySparrow
As an HR manager, I used SurveySparrow for employee feedback and was pleased with the results. The anonymity feature ensured honest responses, and the data visualization tools made it easy to interpret the results
August 6, 2024
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Ruth Davis
SurveySparrow: Turning Ideas into Organized Projects Effortlessly
SurveySparrow is an excellent platform for transforming ideas into versatile projects. It offers free access to various tools for creating organized presentations, questionnaires, and charts. I particularly enjoyed the ability to configure layouts with a wide range of typefaces. However, I found it lacking in options to edit the size of the types or change the size of graphic elements. Despite this, SurveySparrow is a fantastic tool for creating organized work and is definitely worth using.
July 30, 2024
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Emma Williams
Experience Efficiency with SurveySparrow's Automated Feedback
My overall experience with SurveySparrow has been outstanding. I find their automated reviews extremely helpful as they save time. I especially appreciate the numerous options they offer for each question in the review sheet. The user interface is good and easy to navigate. Their customer support is top-notch. I would highly recommend SurveySparrow to anyone in need of the best review platform. I can't think of anything I dislike about it, I simply love it.
July 20, 2024
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Zane
Strongly Endorsed and More Cost-Effective than Competitors.
Survey Sparrow has been invaluable in my user research. I was unsure about which platform to use at first, but I'm glad I chose this one. It's easy to create non-overwhelming surveys and they offer many integrations, including Google Sheets. They even allowed me to extend my trial period. They've become my go-to and I plan to use them again in the future. I hope they'll expand their integrations, like to AirTable or Notion, and offer monthly billing options.
July 13, 2024
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Vincent Johnson
Superb Survey Software with an Attractive Free Starter Plan
I selected SurveySparrow due to its superior plan and pricing. I utilize it for NPS and to dispatch surveys to abandoned users. It offers an excellent free plan to begin setting up the platform. However, its data reporting doesn't match up to its competitors. I transitioned to SurveySparrow because of alterations in plans and pricing.
July 8, 2024
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Eric Jones
Survey Sparrow: Simple and Straightforward to Use
I found Survey Sparrow to be user-friendly and the support team was very helpful. Most of my participants rated the survey highly. I used the free trial version but would consider upgrading in the future. There were minor issues with logging user details and reporting. Although integration with PowerBI is offered and I tested it, the setup process was tedious.
June 29, 2024
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Mirabel
Affordable and Scalable Customer Insights with SurveySparrow
As a small business owner, I appreciated the affordability and scalability of SurveySparrow. It allowed me to gather valuable customer insights without breaking the bank
June 24, 2024
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Christopher C
Versatile SurveySparrow: A Researcher's Perspective
As a researcher, I was impressed by the versatility of SurveySparrow. Its ability to handle both simple and complex survey designs was particularly useful in my fieldwork. The offline functionality was a lifesaver during field trips in remote areas
June 15, 2024
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Greta D
Outstanding Software, Perfect Typeform Substitute!
I am extremely pleased with the outstanding service and swift support provided by SurveySparrow. I value the software's adaptability and cost-effectiveness. The support team is exceptional and promptly addressed my clients' problems. Both my clients and their customers are big fans of this software, which is the perfect solution to Typeform issues. Initially, there were some issues with partial submissions and submissions being submitted without content, but the team quickly fixed these problems. I find SurveySparrow to be more customer-focused than any other company. I chose SurveySparrow because no other software was as interactive or functional. I switched to SurveySparrow because the previous software was not compatible with Facebook advertising, causing my clients to lose valuable leads.
June 11, 2024
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Judith J
Powerful Tool for Omnichannel Data Gathering
I find Surveysparrow to be an excellent tool for gathering omnichannel data from various platforms such as email, web links, and social networks. I particularly like its modern-looking surveys and the ready-to-use templates that save me time. Its offline surveys work perfectly and the 360 feedback surveys are highly versatile. However, the only drawback is the significant cost increase to access its advanced features.
June 1, 2024
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Linda A
Fantastic Survey Tool :)
In SurveySparrow, I can create sleek, beautiful surveys with ease. The software offers easy sharing options, allowing me to distribute my surveys across various platforms such as Web, Mobile, Social Media, and E-mail. I can quickly receive feedback from my targeted audience using three different types of templates: video polls, chat, and classic forms. SurveySparrow is a commercial survey (SAAS) provider that offers customizable features and a variety of sleek designs, all of which are easy to use.
May 27, 2024
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Pamela E
Effortlessly Craft and Share Surveys with SurveySparrow
I appreciate SurveySparrow for its ease in building survey forms using their provided templates and the ability to select a theme that matches my objective. I also find the suggested question section helpful. However, I've encountered problems with rearranging text fields on the form. They don't align to my desired grid, disrupting the form's layout and design. Despite numerous attempts, I've been unsuccessful in properly doing it.
May 19, 2024
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Terry Johnson
Top-notch, User-friendly Tool for Research and Customer Surveys
As a Data Analyst in a Supermarket, I find SurveySparrow extremely helpful in collecting customer feedback, which is crucial for our business. The software is user-friendly and offers a wide range of survey options, making it both attractive and effective. It's the best survey tool I've used so far.
May 14, 2024
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Diana S
SurveySparrow: A Valuable Tool for Customer Feedback
As a marketing professional, I found SurveySparrow to be an invaluable tool for gathering customer feedback
May 7, 2024
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Maria W
Draining and a ploy to take all your money.
The interface of Surveysparrow is user-friendly and the surveys are excellent. However, it seems like a scheme to extract more money as you constantly need to upgrade your plan. I extended my trial and found my responses locked. When I purchased a plan for more responses, they included those responses in the quota. Even after deleting surveys, I was still charged for them upon upgrading, despite not having access to them. The most disappointing part was the customer service, which only responded with I'm sorry, that's how it is.
April 30, 2024
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Jacqueline
Surveysparrow Reviews
provides accurate reviews that guide me in making the right decisions. I have no regrets about the choices I've made using the site's guidance and I'm impressed. However, the downside is that there's no way to respond to a reply, making it one-sided. I wish this could be adjusted.
April 22, 2024
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Helen Rodriguez
Dubious Company Practices
I removed the SurveySparrow app from my website after realizing who was charging me. I've been in constant contact with my bank and SurveySparrow, expressing my disinterest in continuing with their software for another year. I didn't see any benefits from it. After my tech support removed their code, I was alerted that the app was back on my site, suggesting that they hacked me to avoid giving a refund. This implies that they can do the same to anyone once their code is on your site. I don't consider them a reputable company and have reported them to the US FBI for hacking and handed the issue over to my legal support. It's been a nightmare! I installed their chat bot and saw no benefits. Their billing process is also problematic. I didn't sign anything authorizing an automatic renewal and received no alert about my card being billed so I could cancel. The billing statement doesn't identify the company or provide a way to dispute a charge. They claim to have.
April 16, 2024
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Megan Brown
Superior Survey Creation with Surveysparrow
My overall experience with Surveysparrow has been positive. I find it simple to create forms and I appreciate the vast array of templates available. I regard Surveysparrow as one of the top software for constructing surveys, with a user interface that's easy to set up and use. One of its standout features is the plethora of templates, which make customers feel at ease when filling out forms. However, I am annoyed by the daily promotional emails and the fact that the templates aren't free. To utilize them, I have to buy the premium option.
April 16, 2024