What is Userback?
Pros from reviewers
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Streamlined Workflow: Userback has revolutionized the workflow of many businesses by simplifying the process of receiving and implementing client feedback. It saves time by automatically uploading feedback to project management tools, making the review and implementation process much more efficient.
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Efficient Collaboration: Userback facilitates smooth communication between clients and developers, allowing for easy feedback and collaboration on web development projects. It minimizes the need for constant emails, as conversations are tied to actual screenshots with clients' notes
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User-friendly Interface: The software is easy to use, even for clients with no technical background. The annotation tools are precise and user-friendly, making it simple for clients to provide feedback on designs and website modifications
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Easy Setup: Userback is quick and straightforward to set up. It eliminates the need for instructional videos as clients can easily use the tool themselves. The setup process is customizable, offering excellent options to tailor the feedback tool to align with the brand and the specific feedback required for a project
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Versatile Feedback Options: Userback allows for feedback on both websites and PDFs, and even offers a video feedback tool. This versatility makes it a suitable tool for various types of projects and clients
Cons from reviewers
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Client account creation and usage: Some clients find the process of setting up and managing their Userback accounts challenging or uninteresting, which can hinder the feedback process
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Limited annotation tools: While Userback offers a range of annotation tools, some users find them somewhat limited for their needs. A freehand style tool, for instance, could improve the accuracy of the feedback received
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One-sided Github integration: Although Userback integrates with Github, some users find this integration to be one-sided and wish it could be two-sided for improved functionality
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Absence of a white label feature: Userback does not offer a white label feature, which some users find disappointing as it limits their ability to customize the software to align with their brand
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Persistent requests for feedback: Some users find Userback's constant requests for feedback on their experience with the software slightly annoying.
Main features
Starting Price
Free Plan
Easy-to-use
A voice for your customers
Faster debugging
Integration
Personalization
Starting Price
$79
/ month
Free Plan
No
Easy-to-use
A voice for your customers
Faster debugging
Integration
Personalization
How Userback compare to similar software?
Product
Price
$79
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Userback best for according to our reviewers?
Designers: Userback is also beneficial for designers, as it offers precise and user-friendly annotation tools. Even clients with no technical background can easily provide feedback on designs and website modifications, simplifying the design process
Agencies: Userback is ideal for agencies, as it streamlines the feedback process, improves review and client feedback processes, and enhances internal bug tracking and feature logging. The screen annotation and screen recording features are particularly valuable, although some users may find the account creation process for clients challenging
Project Managers: Project managers can benefit from Userback's easy setup and customization options. The software allows for feedback on both websites and PDFs, and the potential for video feedback could be useful for certain projects
Non-Tech Savvy Clients: Userback is user-friendly and easy to navigate, even for clients who aren't very tech-savvy. The video feedback feature is particularly useful for clients who find it hard to express their requirements.
Web Developers: Userback is a valuable tool for web developers, as it allows for seamless collaboration with clients during the development process. The feedback widget on the staging website allows clients to provide feedback directly on designs, saving time and reducing the need for constant emails
Userback Reviews
4.7
Userback rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.7
Likelihood to recommend
4.6
Features
19 Userback Reviews
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Stephanie Miller
Enhancing UX Design with Userback's Visual Feedback Tools
As a UX designer, I've found Userback's visual feedback tools incredibly useful. They allow me to see exactly what the user is experiencing, which helps me design more intuitive interfaces
August 10, 2024
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Eric E
Regular User's Perspective on Userback
The tool allows for smooth communication between the customer and our product development team, saving us a lot of time. It's user-friendly and even our clients find it easy to navigate Userback. At the moment, I don't see any issues with the product. It's continuously improving and the communication with the creator is outstanding. I have no complaints.
August 5, 2024
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Shirley M
Userback: Streamlining Client Feedback and Approval with Ease
I appreciate how Userback is constantly innovating and adding new features to provide value to its existing users. The software evolves as I use it. Initially, there were aspects I didn't like, but most of these issues have been resolved with updates. The onboarding process for clients was a bit cumbersome at first, but it's much more straightforward now, even for clients who aren't very tech-savvy. I chose Userback because I got a good deal as an early adopter. Before this, I was using makeshift solutions like email, chat, and cloud storage for files. But Userback has made my life much easier. As an agency owner, dealing with clients, the ability to streamline approval is a crucial part of doing business.
July 29, 2024
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Laura Garcia
Userback: Bridging the Gap for IT Consultants
As an IT consultant, I've found Userback to be a powerful tool for bridging the gap between technical teams and non-technical stakeholders. Its easy-to-use interface makes it accessible to everyone on the project
July 23, 2024
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Jeremy Miller
Essential Tool for Digital Agencies
Userback has simplified my customer feedback process with its easy-to-use interface and unique tool. It has fulfilled all my requirements so far. I opted for Userback as it was superior at the time and appeared beneficial for professional use.
July 13, 2024
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Amabel M
Excellent Tool for Swift Feedback on Images and PDFs
I needed a way to get design feedback from clients and Userback offered the simplest solution with its "designs" feature. Now, I can easily create a project, upload a design (either JPG or PDF), share it with clients, receive feedback, and address it directly. Once the design is updated, I can upload a new version and ask for feedback again until I get approval. My main use is to get feedback directly on images and PDFs, and it works great for that. I like being able to upload a JPG to a specific "project", send a link to a client where they can annotate and comment directly on their ideas, and upload files if needed to supplement their notes. This has saved me from a lot of back-and-forth emailing. However, the annotation tools are somewhat limited for my needs, and I would like a "freehand" style tool to improve the accuracy of the feedback I receive. It would also be beneficial to have the ability.
July 9, 2024
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Noah N
Streamlining Feedback with Userback
As a web designer, Userback has been invaluable in streamlining the feedback process. The ability to capture and annotate screenshots directly from the website has saved me countless hours in communication time
July 1, 2024
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Grace Brown
Userback: Enhancing Response Times with Instant Notifications
As a customer support representative, Userback has been instrumental in improving our response times. The instant notifications ensure that we're always aware of any issues or feedback
June 22, 2024
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Laura M
Userback: Empowering Business Owners with Comprehensive Reporting for Customer Satisfaction and Improvement Insights
As a business owner, I appreciate Userback's comprehensive reporting features. They provide valuable insights into customer satisfaction and areas for improvement
June 18, 2024
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Patrick M
Efficient Bug Reporting with Userback: Streamlining Communication for QA Testers
As a QA tester, Userback has made bug reporting much more efficient. The ability to annotate screenshots allows me to clearly communicate issues to our development team
June 10, 2024
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Russell Johnson
Revolutionizing User Feedback with Userback's Video Feature
As a product manager, Userback has revolutionized the way we collect user feedback. The video feedback feature is particularly helpful in understanding user behavior and improving UX design
June 2, 2024
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Joe Jones
Customers Adore Userback
Userback is a streamlined tool that minimizes unnecessary emails and collects feedback for web design tasks. However, it doesn't have a white label feature and persistently requests feedback on my experience with Userback, which I find slightly annoying.
May 28, 2024
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Martha G
Userback's Seamless Integration for Efficient Feedback Management
As a software developer, I've found Userback's integration capabilities impressive. It seamlessly connects with our existing project management tools, making it easier to track and manage feedback
May 19, 2024
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Logan Martinez
Excellent on Desktop, Lacks in Mobile Performance
We have greatly improved our review and client feedback process, as well as our internal bug tracking and feature logging, thanks to Userback. I especially value the screen annotation and screen recording features. However, I find the Github integration to be one-sided and wish it could be two-sided. I opted for Userback simply because I couldn't find any other suitable alternatives. I switched from Bugherd to Userback due to dissatisfaction with their service.
May 14, 2024
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Kelly Brown
Intuitive Interface with Visual Annotation for Easy Issue Pinpointing
its intuitive interface made it easy for my team to understand and use. The ability to visually annotate screenshots was particularly beneficial in pinpointing specific issues
May 7, 2024
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Scott R
Userback: A Valuable Feedback Tool for Project Managers
As a project manager, I found Userback to be an incredibly useful tool for gathering feedback
April 30, 2024
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Brian C
Initial Hurdles Now Paving Way to Smooth Sailing
I had a positive experience with Userback. I favor cloud-hosted software over WordPress-hosted ones. Userback's video feedback feature is superb, particularly for clients who are not tech-savvy or find it hard to express their requirements. Initially, Userback was only for web mockups, but they've expanded to include print/digital design and video feedback. I transitioned to Userback from ProjectHuddle, which is WordPress-based and tends to have more bugs due to regular updates.
April 23, 2024
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Justin
Continually Improving.
I really value the simplicity of setting up Userback and preparing it for client feedback. It's quick and straightforward, eliminating the need for me to send instructional videos to clients as they can easily use the tool themselves. Collaboration on feedback is effortless and notifications come through seamlessly. I'm extremely satisfied with this tool. The setup process is incredibly easy. I've never faced any issues - I simply create the project, add the code to the website, and it's good to go. It's also customizable, offering excellent options to tailor the feedback tool to align with the brand and the specific feedback required for a project. It's versatile as well, allowing feedback on both websites and PDFs. I haven't utilized the video feedback tool yet, but I see its potential for certain clients. The only minor issue I've encountered is with the client account creation and usage. Some clients find it challenging or show no interest in setting up accounts and using them to manage.
April 16, 2024
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Timothy Johnson
End the Back-and-Forth Chaos. Switch to Userback.
I started using Userback about 6 months ago and it has completely revolutionized our workflow. Before Userback, we had to manually screenshot projects, send them to clients, wait for their feedback, make the necessary changes, and then screenshot again. This process was even more cumbersome with multiple products. But with Userback, our workflow has become much simpler. We just install the snippet, send the link to the client, they annotate on the screen, we review their notes, and Userback automatically uploads to our project management tool, like Basecamp. It's incredibly easy to use, and even our less tech-savvy clients find it helpful. At eikonikos, we absolutely adore it! I don't have any negative feedback, although I would recommend the team to add more integrations.
April 15, 2024