What is New Relic?
Pros from reviewers
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Error tracking and bug monitoring: New Relic is useful for error tracking, bug monitoring, and API supervision, helping users detect problems early, optimize queries, and manage slow endpoints. This feature is particularly beneficial in maintaining the performance and reliability of applications.
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Real-time application monitoring: New Relic offers real-time app monitoring, allowing users to view current traffic, check for slow APIs, and identify their causes. This feature is particularly useful for detecting and addressing performance issues promptly.
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Server monitoring and notification system: The software provides server monitoring tools that, coupled with an effective notification system, alert users immediately when a pre-set condition is met. This feature has proven essential in preventing potential issues and ensuring smooth operations.
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In-depth insights: New Relic provides comprehensive insights into application performance, including information about garbage collection, heap, memory allocations, object allocations, and more. These insights are crucial for optimizing application performance and identifying bottlenecks.
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Integration capabilities: The software integrates well with various technology stacks and other monitoring tools, enabling users to monitor pressing issues in their software and swiftly address them before they impact customers.
Cons from reviewers
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High cost: Many users find New Relic to be quite expensive, especially for small businesses or individual developers. The cost can be prohibitive, particularly when the usage is infrequent or for specific troubleshooting purposes
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Complex setup and configuration: Setting up and configuring New Relic can be challenging, especially for legacy applications. This complexity can be a barrier for users who are not highly technical or do not have extensive experience with such tools
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Poor customer support: Numerous users have reported dissatisfaction with New Relic's customer support. They have experienced slow response times, lack of resolution, and difficulty in reaching support via email or through the website
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Issues with session management: Users have reported problems with New Relic's login session system. The system requires frequent logins and manual session management, which can be frustrating and time-consuming.
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Inadequate user interface: Some users find New Relic's user interface to be not very straightforward or intuitive. This can make it challenging for administrators and developers to fully utilize the tool, leading to a steep learning curve
Main features
Starting Price
Free Plan
Application performance monitoring (APM)
Infrastructure monitoring
Error tracking
Integrations
Dashboards and visualizations
Starting Price
N/A
Free Plan
No
Application performance monitoring (APM)
Infrastructure monitoring
Error tracking
Integrations
Dashboards and visualizations
How New Relic compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Datadog and New Relic are two leading platforms in the observability and monitoring space, each offering unique features designed to cater to different user needs. Both are powerful tools for IT operations and developers, but they have distinct focuses and functionalities that may influence your choice.
Datadog is known for its comprehensive monitoring capabilities, particularly its emphasis on infrastructure monitoring, log management, and real-time analytics. It provides a unified platform that integrates metrics, traces, and logs, enabling users to gain deep visibility into their entire tech stack. Datadog excels in environments that require detailed infrastructure monitoring, making it a strong choice for organizations with complex, distributed systems. The platform also offers robust integrations with a wide array of cloud services and third-party tools, enhancing its flexibility and scalability. Datadog's customizable dashboards and alerting features further allow users to...
Who is New Relic best for according to our reviewers?
Software Developers: These users utilize New Relic for real-time application performance monitoring (APM) and server monitoring. They appreciate the notification system that alerts them of any issues, helping them maintain the performance and reliability of their applications
Enterprise Companies: These users value New Relic's ability to provide detailed analysis and insights into problematic code, helping them identify and address issues swiftly. They find the software expensive, especially when used infrequently for troubleshooting
Dissatisfied Customers: This group has had negative experiences with New Relic, citing issues with customer support, login sessions, and pricing. They find the software overpriced, the customer support lacking, and the login session system frustrating.
IT Operations Teams: This group uses New Relic to monitor the performance of their infrastructure and applications. They value the software's ability to provide in-depth insights into various parameters such as Appdex score, RPM, and others, which are crucial in identifying and optimizing bottlenecks
Small Business Owners: These users appreciate the affordability of New Relic and its range of features, including incidents and alerts. However, they find the software costly and the charts lacking in depth
New Relic Reviews
4.1
New Relic rating
0.0
Ease of use
0.0
Customer service
0.0
Value for money
0.0
Likelihood to recommend
0.0
Features
24 New Relic Reviews
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Gregory S
Instrumental Reports: New Relic's Impact on Decision-Making
The detailed reports generated by New Relic have been instrumental in our team's decision-making process
September 16, 2024
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Christina F
Appreciating New Relic's Secure Login Session System and Potential for Enhancement
I'm really impressed with New Relic's commitment to security with their login session system. Every time I open my browser, I get to log in again, ensuring that my account is always secure. Occasionally, I encounter a page that says Active session limit reached, which means I have to manually delete one of the previous three sessions to continue. Their support team explained that this unique session handling is for security reasons, which I appreciate. My browser sets the cookies expiration time to session, which lasts until I close it. However, the server keeps all sessions until they're manually deleted and limits their number. This essentially gives me control over my session management, which is a great feature. When I reached out to their support, they confirmed that this is a feature and suggested that I manually log out from the webpage before closing the browser. This is a good practice to ensure the security of my account, and I appreciate their advice. In my view, New Relic has a great opportunity to enhance this feature. If they maintain the login requirement on each browser restart and the session limit, they could automatically close the oldest session. If the browser detects that the session has been closed, it could display a warning and then redirect the user to the front page. This would make the user experience even smoother while maintaining the high level of security. I'm excited to see how they continue to innovate in this area!
September 7, 2024
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Patrick N
Top-tier Real-time Application Monitoring with New Relic
I've had an excellent experience with New Relic, using it for real-time monitoring of my product. It gives me valuable real-time insights about my product. New Relic has a wide range of features that are beneficial for my business, including real-time monitoring, proactive alerts, customizable dashboards, robust performance metrics, transaction tracing, and integration capabilities. These features allow me to deeply understand application performance, troubleshoot issues effectively, optimize performance, and improve user experience. New Relic's emphasis on real-time visibility, comprehensive data collection, and proactive monitoring helps me identify and address potential issues quickly, improving application reliability and customer satisfaction. The only downside I've experienced is the complexity of setting up and configuring the tool for legacy applications. Apart from that, I can't think of any negatives.
September 2, 2024
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Dylan Jones
Exceptional Customer Support Experience with New Relic
I'm genuinely impressed with New Relic's customer support. They take their time to thoroughly investigate issues, ensuring they provide the most effective solution. I'm currently anticipating a resolution, and I appreciate their meticulous approach. They even have a unique way of handling emails, which keeps me intrigued.
August 26, 2024
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George J
New Relic: Real-Time Data for Swift Issue Resolution
As a software developer, I appreciate how New Relic provides real-time data, helping me to quickly identify and resolve any issues
August 19, 2024
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Douglas
Optimize Your App with NewRelic's Comprehensive Monitoring
I am utilizing NewRelic to monitor the performance of my application. It's an outstanding tool with a plethora of features, even in its free version. However, for larger applications, an upgrade may be required. The most impressive aspect of this software is its capacity to provide in-depth insights. It has a 'VM' feature that provides information about garbage collection, heap, memory allocations, object allocations, and more. Error insights and alerts keep me informed about the current status of my application. The mobile app is also quite useful, offering the same features, allowing me to receive insights directly on my phone even while on the move. Parameters such as Appdex score, RPM, and others are crucial in identifying and optimizing bottlenecks. It also shows which database query is taking more time and which part of my application is more time-consuming, aiding me in creating a more efficient application. Occasionally, the metrics provided in the VM section appear incorrect, but a hard refresh of the page usually fixes this issue.
August 11, 2024
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Larry Smith
An Excellent Resource for Monitoring Your App's Performance
I consider New Relic to be one of the top tools for monitoring my app's performance. It's beneficial in evaluating the performance of different APIs and can pinpoint which API is causing my system to slow down, signaling an urgent need for optimization. It also helps identify which front-end page is slowing down my app by measuring the page's load time. However, I find the bar charts to be confusing due to a lack of clear definitions.
August 4, 2024
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Charles
Exceptional Tool for Tracking and Optimizing
I utilize New Relic in my services for error tracking, bug monitoring, and API supervision. It helps me detect problems early, optimize queries, and manage slow endpoints, among other tasks. I find New Relic One's application quite diverse and crucial. It integrates easily with services and is compatible with applications in almost any language. However, its user interface is not very straightforward or intuitive, making it challenging for administrators and developers to fully utilize. It has a steep learning curve.
July 30, 2024
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Lauren R
Highly Recommended: New Relic's Clear and Consistent Policies
I was pleasantly surprised by New Relic's firm stance on their policies. They have a clear and consistent approach which I truly appreciate. I would highly recommend using this company!
July 23, 2024
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Melissa S
Superior Tool for Service and Infrastructure Monitoring
I appreciate the incredible insights provided by New Relic and its ability to focus on metrics during a crisis. The user interface is good and it's easy to develop plugins. However, the cost is a major drawback. There are cheaper alternatives available that can perform the same tasks. Also, the client-side agent is quite resource-intensive.
July 16, 2024
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Zoe A
Exceptional Customer Support: New Relic's Reliable Assistance and Insightful Solutions
New Relic's customer support team deserves a mention - they're always ready to assist and provide insightful solutions
July 6, 2024
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Gregory B
Adore New Relic, Yet It's Costly
New Relic has been crucial in helping me identify problematic code causing server freezes in unusual scenarios. It enables me to pinpoint errors in my software, providing detailed analysis and indicating what is taking a long time, potentially causing site freezing. It can isolate various types of issues, from Ruby to JavaScript, and has been a lifesaver when my code has caused problems. However, it's quite costly. If I were constantly using this data for improvements, it might be worth the expense, but I only use it when I encounter a problem, which isn't very frequent. Additionally, I have to pay more for extended history, which can add up. So, if I'm only using it a few times a year for troubleshooting, the annual cost is high, especially when compared to other services like Honeybager.
June 30, 2024
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Gabriel Williams
Seamless Integration: New Relic's Impressive Connectivity
The integration capabilities of New Relic are impressive, it seamlessly connects with other tools I use daily
June 23, 2024
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Hannah
New Relic: A Powerful, Feature-Rich Tool for Your Enterprise
I had a positive experience with New Relic, given its affordability. It provides many features that are highly sought after by enterprise companies, particularly incidents and alerts. The metrics it supports are top-notch in the industry. However, its charts lack depth and the NRQL can be challenging to interpret. Additionally, New Relic is quite costly.
June 16, 2024
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Billy Miller
APM Feature Improves Code Efficiency
I've found the APM feature particularly useful in identifying bottlenecks in my code, improving overall efficiency
June 8, 2024
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Gerald
Unable to Install and No Response from Support
New Relic seems like a great tool for us, but we faced difficulties installing it on our server despite multiple attempts by two senior supporters at our hosting company. I tried to contact New Relic via email about this issue but couldn't find a way to do so on their website. I resorted to their open community and placed a ticket (id 15648) about the problem, but I have yet to receive a response.
June 3, 2024
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Adam
Unparalleled Application Performance Monitoring with New Relic
I've been using New Relic for a while now and I must say, its ability to monitor and track application performance is unparalleled
May 27, 2024
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Delphine G
Efficient and Professional Experience with New Relic
I recently ended an annual contract with New Relic, and to my surprise, they were quick to process my request. They promptly settled my account, charging me for the term, which I found to be very efficient. Their swift response and clear-cut policies are commendable. I would highly recommend them for their straightforward and professional approach.
May 20, 2024
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Justin S
New Relic: A Powerful Tool for In-Depth Data Analysis and Website Success
New Relic is an incredibly powerful tool that has the potential to be a game-changer. The pricing may seem a bit steep, but considering the depth of data it provides, it's a worthy investment. The customer support system is unique, focusing on a community-based forum rather than traditional ticketing. This encourages users to share their experiences and solutions, fostering a sense of community. I was particularly impressed by the sales team, especially one representative who went above and beyond, stepping into the role of tech support to assist us. This level of dedication is commendable and speaks volumes about the company's commitment to its customers. The setup process can be a bit challenging, but it's a testament to the software's robustness. It's not just a tool for anyone; it's a tool for those who are serious about understanding their data. The Basic User access may seem limited, but it's a great starting point for those who are new to the platform. For those who need more, the Full User Access is available at an additional cost. Yes, it's an extra $99, but the wealth of information it unlocks is invaluable. It's like having a personal detective, digging through your data to find the root cause of any issue. It's a small price to pay for such a powerful tool. The data provided by New Relic is comprehensive and insightful. It's like having a roadmap to your website's performance. With the right plan, you can easily share this information within your team, fostering collaboration and problem-solving. In my opinion, the value provided by New Relic far outweighs the cost. It's a tool that empowers you to understand your website like never before. It's not just a software, it's an investment in your website's success.
May 13, 2024
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Holden G
Improved UI/UX and Pricing, but Deployment Proves Challenging
I evaluated NewRelic a few years ago but found it too complex and unstable, with complicated and unpredictable pricing. I recently gave it another try and was pleasantly surprised by improvements in pricing transparency and UI/UX, but only with the "new" design. However, deployment was a nightmare. Despite having a simple infrastructure (Linux + PHP + MySQL + Node), the agent installation was buggy and several services weren't properly discovered. I had to manually install the MySQL agent and found the guide outdated. Even after successful installation, I didn't receive any MySQL-related data. After these issues, I decided to leave NewRelic, only to find that I couldn't close my account online. I had to navigate a knowledge-base and request assistance from a moderator, as there was no access to a Support ticket system. I believe NewRelic has attempted to revamp their product but they're still suffering from years of product additions/modifications.
May 7, 2024
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Xiomara S
Intuitive User Interface of New Relic
The user interface of New Relic is intuitive and easy to navigate, making it simple for me to find the information I need
April 27, 2024
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Frank Miller
Spot the Problem Before Your Client Does
Together with Zabbix, I find that New Relic enables us to identify and address issues on our production servers more swiftly. The insightful reports it offers assist us in evaluating the effectiveness of our updates. We can determine if an update has fixed the performance problem it was meant to address and carry out a long-term analysis of our codebase. The software's integration with our technology stack allows us to monitor the most pressing issues in our software. Moreover, its integration with Zabbix enables us to push errors to our OPS team communication channels and resolve problems before our customers notice and report them to support. I have no specific complaints, as New Relic does an excellent job of monitoring KPIs for our SaaS app.
April 21, 2024
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Victoria F
New Relic's Alerting Feature: A Game-Changer
The alerting feature in New Relic is fantastic - it keeps me updated on any potential problems before they escalate
April 16, 2024
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Kyle Martinez
Experiencing the Thrill of Data Management with New Relic
The New Relic website is quite an experience! I receive daily emails from them, which shows their commitment to keeping me informed about my data usage. They even offer 1-1 calls for assistance, which is a great personal touch. Their documentation is always evolving, keeping pace with their constantly updated system - it's like a new adventure every time I log in. The data graphs are absolutely stunning, and I eagerly look forward to viewing them each month. It's like a monthly treat for my data-loving soul! They also keep me on my toes with their promises of data management and editing features upon signing up. It's like a treasure hunt, and I'm excited to explore more. And let's not forget about the NRQL - it's like a secret code that adds an element of mystery and intrigue to the whole experience. All in all, New Relic is a thrilling ride for anyone who loves data and constant innovation!
April 13, 2024