What is Melio?
Pros from reviewers
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Ease of use: Melio is praised for its simplicity and straightforwardness, making it an efficient tool for managing payments and invoices. Its clean interface and easy-to-navigate platform make it a preferred choice for freelancers, accountants, and small businesses
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Seamless integration: Melio integrates flawlessly with QuickBooks Online (QBO), allowing users to manage all their clients, incoming and outgoing transactions, and history from one platform. This integration saves users countless hours in bookkeeping
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Free ACH feature: Melio offers a free Automated Clearing House (ACH) feature, which is a network used for electronic payments and money transfers. This feature is particularly appreciated by users for its cost-effectiveness and convenience
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Excellent customer service: Despite some criticisms, many users have praised Melio's customer service for being outstanding, efficient, and quick to resolve issues. The support team is easily reachable through live chat during weekdays
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Cost-effective: Melio is a cost-effective solution for managing payments, especially when compared to its competitors. It offers free payments when using a bank account, and provides options for who pays the fee - the user or their client. This affordability is a significant advantage for small businesses and freelancers.
Cons from reviewers
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Vendor linking issues: Users have reported that when vendors are added with their Melio links, a new vendor is created and is not linked to the one that already exists in QuickBooks. This can cause confusion and extra work
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Poor customer service: Despite the overall positive reviews, some users have reported issues with Melio's customer service. They have mentioned that the response time is slow and there is no direct phone support, which can be frustrating when immediate assistance is needed
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Declined expedited payments: Some users have reported that Melio consistently declines all expedited payments, regardless of the amount. This has caused issues for clients and resulted in late payments
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Web interface issues: While Melio is generally user-friendly, some users have reported that the web interface can be somewhat clumsy for desktop users
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Lack of certain features: Some users have mentioned that Melio lacks a few features, such as requiring a W9 for certain vendors before allowing payment and not accepting pre-payments or retainers. This can be frustrating for users who need these features.
Main features
Starting Price
Free Plan
Centralize your needs
Receive payments faster
Automate your payments
Streamline your workflow
Get paid with peace of mind
Starting Price
N/A
Free Plan
No
Centralize your needs
Receive payments faster
Automate your payments
Streamline your workflow
Get paid with peace of mind
How Melio compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Melio and Stripe are both payment processing platforms, but they cater to different business needs and offer distinct functionalities. Understanding the differences between them is crucial for choosing the right solution for managing business transactions.
One of the main differences between Melio and Stripe lies in their primary target audiences and application focuses. Melio is specifically designed for small to medium-sized businesses that need to manage accounts payable and receivable efficiently. It allows businesses to pay any invoice with a bank transfer for free or with a credit card, even if vendors only accept checks. This makes Melio particularly useful for managing cash flow and extending payment terms. Additionally, Melio supports simplifying payment processes without needing extensive technical integration.
On the other hand, Stripe caters to a broader range of businesses, from small startups to large enterprises, and is highly favored for its e-commerce and online...
QuickBooks and Melio are popular financial management tools that cater to different aspects of business operations. One critical difference between them is their core functionality. QuickBooks is a comprehensive accounting software, while Melio is a payment processing platform. This distinction is essential when considering which tool best suits your business needs.
QuickBooks is designed to manage all aspects of your business's finances, including invoicing, expense tracking, payroll, tax preparation, and financial reporting. It provides an all-in-one solution for small to medium-sized businesses looking to streamline their accounting processes. QuickBooks offers a range of plans tailored to different business sizes and needs, each including various features such as inventory management, project tracking, and multi-user access. It’s particularly useful for businesses that require detailed financial oversight and want to keep all their accounting tasks in one place.
On the other hand,...
Melio
Billing software
$100 cashback on your first payment of $200 or more on Melio
Save up to $100
QuickBooks
Optimize your accounting and invoicing management with ease.
30% off for 6 months on QuickBooks
Save up to $360
Who is Melio best for according to our reviewers?
Small Business Owners: Entrepreneurs who run small businesses and require a platform to automate their bills or payments and manage all their clients from one place
Freelancers: Professionals who work independently and need a simple and efficient tool for managing their finances, including paying bills and invoices
Accountants: Financial experts who can benefit from Melio's seamless integration with accounting software, making payment processing simpler and more efficient
International Clients: Users who operate globally and need a reliable tool for managing payables and forecasting cash flow, despite Melio's limitations in accepting pre-payments or retainers
Dissatisfied Users: Individuals who have had negative experiences with Melio, particularly with expedited payments being declined, and are seeking alternative platforms for their accounts payable needs.
Melio Reviews
4.8
Melio rating
4.0
Ease of use
3.5
Customer service
4.2
Value for money
4.5
Likelihood to recommend
3.9
Features
24 Melio Reviews
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Samuel W
Melio: A Versatile Tool for Every Business
I've recommended Melio to several colleagues already. It's a versatile tool that can benefit any business, regardless of size or industry.
September 14, 2024
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Zephyr S
Efficient Payment Solution that Delivers
I consider Melio to be an exceptional software due to its flawless integration with our accounting software and its capability to send paper checks without the necessity for printing and mailing. The customer service is exceptional and promptly resolves any issues. Currently, there's nothing I dislike about the software, although I do wish for a better interface and a more detailed dashboard in the future. I selected Melio because it integrates with our accounting software and removes the need to re-input vendor information. The Melio team responded to my review, expressing their gratitude for my feedback and their dedication to enhancing their product and service.
September 9, 2024
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Linda C
Melio's Standout Scheduling Feature: Ensuring Smooth Payment Planning
The scheduling feature on Melio is a standout. It allows me to plan payments in advance, ensuring that everything runs smoothly
August 31, 2024
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Anthony W
Working with Nechial was fantastic!
Nechial did an excellent job in identifying the main issue I was facing. When he encountered a roadblock, he escalated it to his supervisor and managed to resolve it swiftly. Great job, Nechial! Thanks to the team!
August 25, 2024
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Carolyn F
Melio: Excellent for Bill Payments, Adequate for Receivables
Melio is incredibly easy for me to set up and use. The integration process is quick, simple, and reliable. I can enter bills in QBO and have them in Melio, and if necessary, set up payments so all my client has to do is approve them. This has been a game changer for managing payables and forecasting cash flow, especially for my international clients. However, Melio lacks a few features. It should require a W9 for certain vendors before allowing payment and it's frustrating that it doesn't accept pre-payments or retainers. Some of my clients need this feature and others have had payment failures because they misunderstood the question and answered incorrectly. Overall, the accounts payable side is stronger than the accounts receivable side. I chose Melio because it offers a faster setup, a better interface, and I had a very bad experience with Bill.com previously. I switched to Melio because it's faster, online, and provides full details of the transactions. It also allows approval.
August 19, 2024
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Sophia
Efficient Invoice Management with Melio: A Game-Changer for Payment Organization
I've found the invoice management feature on Melio particularly useful. It's helped me stay organized and on top of my payments
August 10, 2024
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Randy Rodriguez
Encountered a Compliance Issue with a Client's
I had a compliance issue with a client's account and needed to contact Melio's support. There was no phone number, so I used the live chat. Initially, I interacted with an AI, but after following the prompts, I was able to speak to an agent. The support I received was pleasant, but I wish there was an option to speak to an agent directly at the start of the chat to save time.
August 5, 2024
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Johnny J
Effortless Payments with Melio
I rely on Melio for sending and receiving payments. It's easy to set up and integrate into my clients' businesses. However, the web interface can be somewhat clumsy for desktop users. I chose Melio primarily for its cost and because my clients seem to prefer it over bill.com. I switched to Melio due to its affordability. The vendor responded to my review, expressing their appreciation for my feedback and their delight that I find Melio useful and user-friendly.
July 27, 2024
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Eric Williams
Customer Service consistently outstanding!
I've been using Melio for a few years and have only encountered one error, which was promptly fixed by their service team. They are always polite and resolve issues quickly. Recently, I received an email for a $4 payment that I thought I had cancelled, but hadn't. They immediately cancelled it and issued a refund. I don't understand why QBO is losing them, but I will continue to use Melio for all my bill payments.
July 20, 2024
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Donald D
Melio: Effortless, On-Time Vendor Payments at No Cost!
Melio integrates seamlessly with QBO, enabling me to quickly and easily set up vendor bills/payments with a straightforward approval workflow. My vendors can choose their payment method (paper check or direct deposit), and I have the flexibility to decide how to pay them (bank account or credit card). The best part is that paying with a bank account is free! However, I've noticed that my vendor addresses from QBO don't transfer to Melio, so I have to manually enter the vendor address in Melio the first time I pay them. It's a minor inconvenience that I hope Melio will fix soon. Their customer support, however, is excellent. I chose Melio over Bill.com because the latter is much more expensive. We switched to Melio as we were seeking a cost-effective way to pay vendors without the need to print paper checks in the office.
July 14, 2024
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Michelle N
Melio: A Reliable Financial Management Tool
I've found Melio to be a reliable tool for managing my company's finances. It's streamlined our payment processes and improved our overall productivity
July 8, 2024
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Jordan Rodriguez
Outstanding Customer Service Excellence
Melio is user-friendly and whenever I encountered an issue, their customer service was helpful and knowledgeable.
July 2, 2024
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Madison W
Company Took $4, - Absent Customer Service
I had a highly negative experience with Melio, to the extent that I felt they were involved in criminal activity and had stolen my money. I encouraged others to check reviews elsewhere. However, Melio responded to my feedback, assuring me that my payment was completed and delivered. They also reached out to me via email to address my concerns and offered their support team's help through live chat during weekdays. They expressed their intention to improve my experience.
June 24, 2024
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Bruce C
Melio: Simplifying Payments for Entrepreneurs
As an entrepreneur, I appreciate how Melio simplifies the payment process. It's been a game-changer in terms of efficiency and organization
June 18, 2024
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Jacqueline A
Effortless and User-Friendly
I experienced an issue with a lost check to a vendor who had provided their ACH information. When I tried to change the payment method, I encountered error messages on the dashboard. However, Melio's customer service was able to quickly switch the payment to ACH. I've been using Melio for a few years and am generally very satisfied with it. Their customer support is friendly, efficient, and easily reachable through their chat feature. I've also moved several of my clients to Melio and it has worked well for them.
June 8, 2024
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Megan Brown
Deirdre Solved My Query on Melio Software!
Deirdre answered my question and I easily understood her response. I can avoid the service charge by not using the quick payment option.
June 4, 2024
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Danielle
Swift and Effortless Payment Handling with Melio
At this point in my review of Melio Payments, I can honestly say it's worth giving a try, especially considering it's free. It's an excellent financial solution for freelancers, accountants, and small businesses. The latter can automate their bills or payments and manage all their clients from one platform. It's a very clean, straightforward, yet effective tool for paying bills and invoices. The payment processing is much simpler compared to its competitors, making it significantly more efficient. The seamless integration of this product with our accounting software is why we chose it. It also removes the hassle of printing and mailing paper checks. Changes in the payment method chosen by the recipient are seamless. I would like to see improved phone customer service, but I have no other suggestions at this time. Vendors are added with their Melio links, and those vendors already in QuickBooks should automatically connect. Currently, when you do this, a new vendor is created and is not linked to the one that already exists in QuickBooks.
May 27, 2024
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Gregory Miller
Melio: A User-Friendly Payment Solution
I've been using Melio for a few months now and I'm thoroughly impressed with its user-friendly interface
May 20, 2024
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Christina A
Highly Recommended
I have been using Melio for over a year and I am very satisfied with the service. They have been extremely helpful whenever I needed to refund a payment or make a change. It's easy to add a bill and make a payment, and the bill directly links to my QB account.
May 11, 2024
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Arthur B
Pending Payment? Resolved.
I am experiencing a problem with a payment from a client made through their Melio account, which I did not request. The payment is currently showing as Pending on our end. I reached out to support and Lulu was helpful in identifying the issue causing the delay.
May 5, 2024
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Irene A
No Longer Beneficial to My Clients or Business
I am extremely dissatisfied with Melio. I no longer find this payment service appealing and it's not the ideal platform for most of my clients. I am actively working to remove those who do use it. Melio consistently declines all expedited payments, regardless of the amount. Payments that were previously allowed to be expedited are now being declined, causing problems for my clients and resulting in late payments. I am currently removing the remaining clients from this platform and encouraging them to use other AP platforms or their banks. So far, I've removed 13 clients and need to remove 4 more to finally be done with this nightmare. Melio responded to my feedback, apologizing for my experience and offering to investigate the declined payments. They also mentioned that they would welcome me back if I ever decide to use Melio again.
April 30, 2024
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Lisa Brown
Melio: A Game-Changer for Streamlined Payments and Cash Flow Management
I've been using Melio for my small business and it's been a revelation. It's simplified our payment processes, making it easier to manage our cash flow
April 23, 2024
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Aaron
Effortless Financial Management with Melio
Melio has been instrumental in helping me keep track of my business expenses. Its features are comprehensive and practical, making financial management a breeze
April 16, 2024
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Julia C
Thank God for Vannie!
I've been struggling for over a month to rectify an error. I've had people tell me what I did wrong and how to avoid it in the future, but no one actually tried to help me fix the original issue. It's been an incredibly frustrating waste of my time, as I've been chatting and emailing, desperately seeking help. However, everything changed today when I chatted with Vannie! I'm so grateful for Vannie, who listened to my problem and submitted it for resolution. He has restored my faith in Melio, and I can only hope that all my future interactions with Melio will be with Vannie.
April 15, 2024