What is Kaseya?
Pros from reviewers
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Automation: The software excels in automation, enabling tasks such as patch deployment and fixes to be scheduled and run overnight, saving time and effort
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User-friendly and Dependable: Kaseya VSA is user-friendly and reliable, enhancing productivity by providing tools such as patch management, cloud backup, software deployment, and remote desktop support
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Comprehensive Monitoring and Management: Kaseya VSA provides detailed control and automation for remote monitoring and management of user PCs, improving IT security and software deployment
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Scalability: Kaseya VSA can grow with your business, providing a comprehensive tool that meets all needs from remote access and patch management to software/hardware auditing and asset management.
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Remote Management: Kaseya VSA allows for remote management of client sites, reducing the need for physical visits and increasing efficiency
Cons from reviewers
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Inconsistent app functionality: The app's functionality can be inconsistent, with certain features not always working as expected
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High cost and additional purchases: Features that should be included in the base version require additional purchases, making the cost quite high for a remote management product
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Poor customer support: The customer support is often unresponsive and lacks sufficient training on the software, with unresolved tickets remaining open for weeks or even months
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Billing issues: There have been numerous complaints about the billing system, including double charging, charging for unsubscribed products, and a lack of response to queries about these issues.
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Persistent GUI issues: The software has persistent GUI issues that have remained unresolved for years, including screens not refreshing, inconsistent filtering, misleading wording in scheduling boxes, and difficulty in selecting multiple items
Main features
Starting Price
Free Plan
All-in-One Business Management Solution
Automated Patch Management
Remote Monitoring and Management
Powerful Endpoint Security
Integrated Backup and Disaster Recovery
Starting Price
N/A
Free Plan
No
All-in-One Business Management Solution
Automated Patch Management
Remote Monitoring and Management
Powerful Endpoint Security
Integrated Backup and Disaster Recovery
How Kaseya compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Kaseya best for according to our reviewers?
IT Security Managers: These professionals can use Kaseya VSA to manage and update multiple devices, identify outdated software, and deploy new software
IT Technicians: Technicians can use Kaseya VSA for remote monitoring and management of user PCs, providing detailed control and automation
MSPs (Managed Service Providers): Kaseya VSA is instrumental for MSPs, offering remote control of clients, Windows/Office patching capabilities, and a range of customizable features
IT Teams: Kaseya VSA enhances the productivity of IT teams by providing user-friendly and dependable tools for patch management, cloud backup, software deployment, and remote desktop support
SMEs (Small and Medium Enterprises): Despite some negative reviews regarding customer support and billing, SMEs might find Kaseya VSA useful for its comprehensive tools for remote access, patch management, software/hardware auditing, and asset management.
Kaseya Reviews
4.0
Kaseya rating
3.6
Ease of use
3.6
Customer service
3.7
Value for money
3.8
Likelihood to recommend
4.1
Features
24 Kaseya Reviews
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Tamsin
Kaseya: Ensuring Data Safety and Easy Restoration with Backup and Disaster Recovery Solution
Kaseya's backup and disaster recovery solution has given us peace of mind knowing that our data is safe and can be easily restored in case of any unforeseen incidents.
September 17, 2024
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John
Informative Insights: Kaseya's Excellent Reporting Feature for Informed IT Infrastructure Decisions
The reporting feature in Kaseya is excellent. It provides detailed insights that help us make informed decisions about our IT infrastructure
September 7, 2024
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Zoe F
Kaseya: A Game-Changer for IT Productivity, Boosting Efficiency by 1%
Kaseya assists my IT team in their daily tasks, enhancing their productivity. It's user-friendly and highly dependable. I especially value the remote access tools that enable me to oversee all the systems in the office. From patch management, cloud backup, software deployment, to remote desktop support, Kaseya provides everything. It allows me to manage my users' computers with a single click, whether they are in the office or at a client's location. However, I find Kaseya's support to be occasionally slow in responding and resolving tickets. I'm uncertain if it's due to a language barrier or my inability to clearly explain the issues, but it typically takes several attempts over a few days to resolve an issue.
September 3, 2024
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Patricia M
Persistent Communication: My Experience with Kaseya's Mailing List
I've been on Kaseya's mailing list for a while now and their persistence is truly commendable! Even after I've unsubscribed, they make sure to keep me in the loop with their latest updates and offerings. It's like they really don't want me to miss out on anything! This has happened FIVE times already. It's quite impressive how dedicated they are to keeping their customers informed.
August 26, 2024
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Michael Williams
Efficient IT Support: Streamlining Processes with Kaseya's Ticketing System
Kaseya's ticketing system has streamlined our IT support process. It's now easier to track, manage, and resolve issues
August 20, 2024
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Randy J
Unparalleled Control: Kaseya's Centralized Network Management
The level of control Kaseya provides over our IT environment is unparalleled. We can now easily manage multiple networks from one central location
August 10, 2024
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Carolyn B
Kaseya: A Game-Changer for Network Administrators
As a network administrator, Kaseya has been a game-changer for me. Its patch management feature ensures that all our systems are up-to-date and secure
August 3, 2024
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Yael M
Mastering Kaseya VSA: A Breeze for New Techs
I have used various software like Screen Connect, Teamview, and Logmein before, but I find Kaseya to be the best. It has been a crucial tool at our MSP for years. It was easy to deploy, update, and simple for new technicians to learn. It offers all the features we need to support our clients remotely without any issues. Currently, I have no complaints about it, everything is working as promised and Kaseya is regularly updated. The VSAX has been delayed, but that's not a problem.
July 28, 2024
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Abigail Smith
Kaseya: A Contender for the Worst Support in Software History
The Kaseya software is impressive with its wide range of features when it works properly. However, I'm extremely disappointed with their support. It seems they only have one level 2 technician, as I always end up talking to the same person when the initial support team can't fix my problems. The first line of support, based in India, lacks both politeness and sufficient training on the software. I currently have unresolved tickets that have been open for weeks, even months. In my 16 years in IT, I've never experienced such poor support. I chose Kaseya VSA because it was affordable, but it seems like a case of getting what you pay for. I switched to Kaseya VSA from another service whose support was below average, but still much better than Kaseya's.
July 20, 2024
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Sandra Smith
Unexpected Billing but Excellent Customer Service: My Experience with Kaseya's Spanning Backup Product
I had an interesting experience with Kaseya's Spanning backup product. I had initially decided to unsubscribe and had even turned off auto-renewal and removed my credit card details. However, their billing department seemed to have a mind of its own and charged me anyway. I was initially taken aback, but I decided to reach out to their support team. They were quick to advise me to disable auto-renewal to cancel the product, which I found to be a very user-friendly feature. I then raised a case and sent multiple emails to their team. I was pleasantly surprised by their prompt response and their willingness to process my refund request. It was a clear demonstration of their commitment to customer satisfaction. This experience with Kaseya's Spanning backup product has taught me that even in the face of unexpected situations, their team is ready and willing to assist. It's a testament to their dedication to providing excellent customer service.
July 13, 2024
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Sean A
Exploring Kaseya: A Journey of Learning and Customer Service Excellence
I've been using Kaseya software and I must say, it's been quite an interesting journey. Their billing system is unique, as it operates under both Kaseya and Datto. It's been a learning curve for me, but I've been actively engaged with their team for the past six months to understand it better. I have contracts with them at a lower price, which is a great deal! It seems their billing department has a standard price, but they've been open to discussions about it. I recently upgraded a backup device and it's fascinating that I'm now being billed for two devices. It's like getting a two-for-one deal! What's impressive is their commitment to customer service. Whenever I've had an issue, they've promptly opened a ticket to address it. Although the ticket gets closed, I appreciate their quick response and willingness to help. If you're looking for a software solution, I'd definitely recommend Kaseya. It's been a learning experience, but one that's been worth it!
July 8, 2024
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Danielle F
Highly Recommended: The Professionalism and Dedication of Kaseya
I highly recommend using Kaseya! They are incredibly focused on their business model and contracts, which is a testament to their professionalism. As an SME, I appreciate their dedication to maintaining a strong business structure. The reviews are a great resource, and they clearly highlight why Kaseya is a top choice. It's definitely worth considering among your options!
July 1, 2024
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Kiera G
Highly Recommended: My Positive Experience with Kaseya Software
I highly recommend Kaseya! I've been using their software for over 3 years now and it's been a fantastic experience. Their billing system is consistent and reliable, ensuring that I'm always up to date with my payments. Their website is a treasure trove of information, always there to assist me when I need it. Their collections team, especially Curtis, is incredibly diligent. Even after a misunderstanding about my contract cancellation back in 22, they've been nothing but professional. As of December 2, 223, two people have confirmed the resolution of the issue, and I appreciate their thoroughness in ensuring everything is in order. Their commitment to their customers is commendable. I would advise anyone to consider them for their software needs - it's been a worthwhile investment for me!
June 25, 2024
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Isolde
Strong Performance Hindered by Persistent GUI Issues in Kaseya
I chose Kaseya mainly for its remote control of clients and Windows/Office patching capabilities. I quickly began using its Agent Procedures and reports modules and gradually integrated more of its features. The software is powerful, particularly for Windows patching which is granular, user-friendly, and comprehensive. Its Agent Procedures and Policies allow for significant customization and it can run practically any script. LiveConnect is fast and efficient, offering a wealth of tools. The Reports, Alerts, and Audit modules provide detailed and customizable information once understood. However, I've encountered persistent GUI issues that have remained unresolved for years, including screens not refreshing, inconsistent filtering, misleading wording in scheduling boxes, and difficulty in selecting multiple items. The "View" feature, while powerful, is clumsy to manage. The way installation packages are created is also problematic, especially if you have more than a dozen OUs.
June 17, 2024
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Sharon Garcia
Kaseya: A Snapshot of Pros and Cons
Overall, Kaseya has been instrumental in our company's growth as an MSP. However, I wish they would dedicate more time to QA before launching new releases and prioritize the VSA over the BMS. The software's entirely web-based interface eliminates the need for a fat client for usage or administration and it integrates well with other useful products in the MSP market. However, the QA on product releases seems hurried, often resulting in new products that are incomplete and riddled with bugs. We opted for Kaseya VSA because other products necessitated a fat client for administration.
June 8, 2024
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Sophia
Improved Asset Management with Kaseya
Kaseya's asset management feature has made it easier for us to track and manage our hardware and software assets. It's a significant upgrade from our previous system
June 4, 2024
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Angela E
Unlocking Efficiency with Kaseya VSA: A User's Perspective
I find Kaseya to be extremely useful and indispensable for our work. I value its user-friendliness, versatility, abundant information, and its capability to patch Windows and third-party applications. However, it's not very intuitive in terms of locating information. I opted for Kaseya VSA due to its adaptability, its singular management role, and its minimal agent deployment.
May 27, 2024
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Sara E
Improved IT Management with Remote Monitoring
it has significantly improved our IT management processes. The remote monitoring feature is particularly beneficial, allowing us to proactively address issues before they escalate
May 20, 2024
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Deborah
Exceptional Customer Support and Security with Kaseya
I've had the most incredible customer support experience with Kaseya! They are always quick to respond to even the simplest queries, and they have a knack for connecting directly with customers, which I find very impressive. They are so meticulous with their invoicing, ensuring every detail is accurate. And the best part? They are proactive in maintaining account security, even if it means temporarily suspending accounts. I'm truly impressed!
May 12, 2024
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Pamela Williams
Comprehensive Kaseya Software: In Need of Enhanced Support and Clearer Documentation
I find Kaseya to be a comprehensive software for remote monitoring and management of user PCs, providing detailed control and automation. It's constantly improving and offers a good range of features. However, I feel somewhat exploited as features that should be included in the base version require additional purchases. The cost is quite high for a remote management product, which could be justified if the support was better. My experience with support has been inconsistent, often dealing with outsourced staff with a significant language barrier, making communication frustrating. Considering the high cost, this is disappointing. The software also has a steep learning curve. Kaseya offers a University option to help with this, but it requires a subscription that needs constant renewal or you lose access. I think it would be better to have a one-time payment for permanent access, at least for the same version.
May 5, 2024
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Ralph C
Efficient IT Automation with Kaseya Tools
I've been using Kaseya's IT automation tools and they have greatly reduced the time spent on routine tasks. The software is intuitive and easy to navigate
April 30, 2024
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Jessica R
Kaseya VSA - More Than Just an MSP Solution
As an IT Security Manager at a large confectionery broker, I've found Kaseya VSA to be instrumental in overcoming challenges with outdated software, missing updates, and new software deployment. I've used it to identify devices running old versions of Office and Windows XP, 7, 8, and 8.1, which has made updating all our devices to the latest Office and Windows 10 much easier. I manage over 250+ devices single-handedly with the help of Kaseya VSA and couldn't perform my daily tasks without it. It's not just for MSPs, but for anyone needing assistance in managing their office and field assets. However, I do have one complaint - the app's functionality can be inconsistent. For example, right-clicking the client app sometimes brings up a menu, and other times it only offers a "Refresh" option. This is my only issue in the 3 years I've been using this product.
April 23, 2024
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Michelle Smith
Kaseya: Impressive Capabilities
I've been using Kaseya for several months now and I'm thoroughly impressed with its capabilities
April 16, 2024
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Catherine Martinez
Experiencing Kaseya's Unique Sales Process and Passionate Team
I initially came across some mixed reviews about Kaseya, but decided to give it a shot anyway. The sales process was quite unique, unlike anything I've ever experienced before. When we asked for more information about their products, they were so passionate about their work that they felt we were taking up too much of their time. We apologized and ended the call, not wanting to take up any more of their valuable time. To our surprise, they were so committed to providing us with the best service that they eagerly arranged more calls with us. The sales team was so involved and passionate about their work that they even had lively discussions amongst themselves during our call! This level of dedication and passion likely indicates a highly driven and competitive internal culture.
April 13, 2024