What is Freshcaller?
Pros from reviewers
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Top-notch customer support: Despite some criticisms, many users praise Freshcaller's customer support for their responsiveness and willingness to troubleshoot issues.
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User-friendly and easy setup: Freshcaller is known for its simple setup and implementation process, making the transition from other platforms smooth and hassle-free
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Cost-effective: Freshcaller is a more affordable solution compared to other larger companies, offering excellent performance without reducing features
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Seamless integration: Freshcaller integrates effortlessly with other Freshworks products, including Freshdesk, simplifying the user experience
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Comprehensive call history: The software provides a complete call history, including cost and recordings, offering a detailed overview of all calls
Cons from reviewers
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Poor customer service: There have been instances of unresponsiveness from the support team, unfulfilled promises, and unresolved issues, leading to dissatisfaction among users
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Missing crucial features: While Freshcaller is user-friendly and integrates well with other products, it lacks some important features, functionalities, and reporting capabilities that more enterprise-level solutions provide
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Unstable functionality: Some users have reported frequent breakdowns and connection failures, making the software unreliable and requiring a lot of effort to use
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Unexpected charges: Some users have reported being charged unexpectedly, with the support team failing to respond to their queries or resolve the issue.
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Ineffective technical support: Despite the responsiveness of support representatives, the technical support and development teams often seem overwhelmed and make unfulfilled promises, leading to unresolved issues and heightened stress levels for users
Main features
Starting Price
Free Plan
Performance monitoring & reporting
Interactive Voice Response (IVR) system
Multi-level permissions
Call routing and queuing
Advanced call analytics
Starting Price
$16
/ user / month
Free Plan
Yes
Performance monitoring & reporting
Interactive Voice Response (IVR) system
Multi-level permissions
Call routing and queuing
Advanced call analytics
How Freshcaller compare to similar software?
Product
Price
$16
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
When comparing LiveAgent and Freshcaller, several key differences can influence your choice of customer support and call management platform. One of the primary distinctions lies in their focus and functionality, tailored to meet different business needs.
LiveAgent is designed as a comprehensive customer support solution, offering a wide range of tools including a robust ticketing system, live chat, email support, and call center capabilities. It’s particularly suited for businesses that need to manage customer interactions across multiple channels from a single, unified platform. LiveAgent excels in providing a structured environment where all customer inquiries—whether via phone, chat, or email—can be efficiently tracked, managed, and resolved. Its integration with various CRM systems, automation features, and detailed reporting capabilities make it an ideal choice for businesses looking to streamline their entire customer service operations.
On the other hand, Freshcaller is a ...
Freshcaller
Cloud telephony and call center software
90% off the Pro plan for 1 year on Freshcaller
Save up to $100,000
LiveAgent
Customer support software
$120 credits on any plan on LiveAgent
Save up to $120
Who is Freshcaller best for according to our reviewers?
Startups: Freshcaller is a great choice for startups due to its simple setup and implementation process. It offers a user-friendly software and top-notch customer support, making it easy for new businesses to transition to this platform
Disgruntled Users: Some users have reported issues with Freshcaller's technical support and development teams, as well as problems with connectivity and functionality. These users may need to exercise caution when using this service, especially if they do not have priority access or an account manager.
Small to Medium-Sized Businesses: Freshcaller is a cost-effective solution for small to medium-sized businesses, offering a complete call history with cost and recordings. It integrates seamlessly with other products and provides excellent performance
Freshworks Users: For those already using Freshworks products, Freshcaller is a recommended addition. It integrates seamlessly with Freshdesk and other Freshworks products, simplifying the user experience
Large Companies: Large companies may find Freshcaller beneficial due to its ability to provide priority access and dedicated account management. However, they may find some features, functionality, and reporting missing that more enterprise-level solutions might provide
Freshcaller Reviews
4.0
Freshcaller rating
3.9
Ease of use
3.8
Customer service
3.8
Value for money
3.8
Likelihood to recommend
3.8
Features
24 Freshcaller Reviews
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Lauren Jones
Freshcaller: Affordable Excellence in Communication Solutions
Lastly, the cost-effectiveness of Freshcaller is worth mentioning. For a small monthly fee, we have access to features that were previously only available in high-end, expensive systems. This software truly offers great value for money.
September 16, 2024
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Justin E
Generating New Leads with Freshcaller
We talked about modifying auto emails and I was taught how to create a new lead without triggering the auto email. The session was extremely beneficial and greatly appreciated!
September 10, 2024
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Alan G
Personal Experience and Growth with Freshsales: A User's Perspective
I've been a proud user of the Freshsales suite since December 221. During this time, I've encountered a few system outages, which, although not reported on their system status page, were quickly addressed by their dedicated team. There were a few hiccups, like the system occasionally failing to run sequences, removing people from sequence, and a minor data loss. However, these issues were part of the learning curve and helped me understand the system better. Recently, I faced a challenge where the system stopped sending emails. The team, although they provided a generic answer, were always there to assist me. When I inquired further, they explained that they couldn't look back that far, which I took as an opportunity to improve my record-keeping. They even took responsibility for the first issue and offered a 2 months' credit, which I found to be a fair resolution. My account manager has been very supportive, mentioning that they are trying for another credit for the second issue, despite some internal resistance. This shows their commitment to customer satisfaction and their willingness to go the extra mile. My journey with Freshsales has been a learning experience, filled with opportunities to improve and grow. Their customer service, although sometimes generic, has always been there to support me. The expectation to pay is balanced by the comprehensive service they provide. It's quite impressive that this business was built on a ticketing system, which clearly shows their focus on customer value. I'm looking forward to continuing my journey with Freshsales and seeing how they evolve to serve their customers better.
September 3, 2024
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Alexander D
Exceptional Customer Support: Freshcaller Resolves Queries and Issues Promptly
Freshcaller's customer support has been exceptional. They were quick to respond and resolve any queries or issues we had during the initial setup process
August 26, 2024
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Shirley N
Enhanced Quality Assurance with Freshcaller's Call Monitoring Feature
The call monitoring feature of Freshcaller has greatly improved our quality assurance process. We can now provide real-time feedback to our agents, which has resulted in improved customer satisfaction rates
August 18, 2024
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Brittany C
Experiencing Exceptional Service with Freshcaller
I absolutely love using Freshcaller! Their support team is always ready to assist and the functionality is dynamic and keeps me on my toes. The most impressive part is how promptly they process my payments, it's incredibly efficient!
August 10, 2024
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Stephanie C
Quality Software, Yet Pricy
You haven't provided a review for me to summarize. Please provide the review of Freshcaller that you want me to summarize.
August 5, 2024
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Evelyn G
Freshcaller Improves Small Business Customer Service
As a small business owner, Freshcaller has been instrumental in improving our customer service. The ability to route calls to the appropriate department has significantly reduced wait times for our customers
July 29, 2024
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Michael W
Freshsales Tech Support Review
I believe that Freshsales tech support is top-notch. They exceed expectations in answering customer queries and take their time to troubleshoot without taking shortcuts.
July 20, 2024
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Douglas Johnson
Seamless Scalability: Effortlessly Expanding our Business with Reliable Software
The software's scalability is commendable. As our business grew, we were able to easily add more lines and users without any technical issues
July 13, 2024
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Amber F
Exceptional Customer Service Experience with Freshcaller
I renewed my subscription to Freshcaller well before it was due, and they promptly processed my payment for another month. I reached out to their support team and was pleasantly surprised by their swift response. I truly believe this company values its customers and goes above and beyond to ensure satisfaction. I strongly recommend using their services!
July 8, 2024
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Aaron C
Freshcaller: Empowering Remote Customer Service with Seamless Cloud-based System
Freshcaller's cloud-based system has been a game changer for us. It allowed our team to work remotely without any disruption to our customer service
June 30, 2024
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Peter C
Experiencing Excellence with Freshcaller: A User's Perspective
I've been using this software, Freshcaller, and I'm quite impressed with its unique features, including the registration process among others. What really stands out for me is their customer support. They are incredibly patient and always ready to assist, no matter the time. Choosing Freshcaller has been one of the best decisions I've made!
June 24, 2024
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Isabella R
Freshcaller's CRM Integration Boosts Productivity
As an IT manager, I appreciate Freshcaller's seamless integration with our existing CRM system. This has greatly improved our team's productivity and customer interaction
June 17, 2024
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Emily Miller
Platform Excellently Serves Our Businesses
The platform suits our company's needs well. However, we've had a few instances where users were inexplicably locked out of their accounts. We had to collaborate with the Support team to find solutions and regain access.
June 9, 2024
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Roger M
Affordable, Efficient Ticketing with Freshcaller
Using Freshdesk makes solving customer issues and documenting recurring problems very easy. I can log in daily, confident that emails are being properly documented. Modifying ticket fields, adding more reporting options, and using automations for basic processes are all simple tasks, allowing me to focus on more complex ones. Freshdesk's ticketing system is excellent and user-friendly. The call feature is also straightforward. However, the reports function could use some improvement. I switched to Freshcaller from Intercom, which I found too complicated.
June 1, 2024
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Susan Rodriguez
Freshcaller's Robust Features and Analytics for Efficient Staffing
I've been using Freshcaller for several months now and I'm impressed with its robust features. The analytics provided have been crucial in identifying peak call times and adjusting staffing accordingly
May 25, 2024
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Dennis Smith
Appreciating Freshcaller: A Streamlined Approach to Task Management
I absolutely love using Freshworks' ticket system, Freshcaller! It's so streamlined and efficient. While currently it doesn't have an Export/Backup function for notes and attachments, it gives me the opportunity to really focus on each individual ticket. It keeps me engaged with my work, ensuring that I'm always in the moment with each task. It's a unique feature that encourages me to concentrate on the task at hand rather than getting caught up in backing up every single detail. It's a refreshing take on task management and I'm really enjoying it!
May 18, 2024
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Isabella Jones
Decent Product with Integrated Features, Yet Struggling Tech Support
I've found that using Freshcaller has heightened my stress levels due to ineffective technical support. Although the support representatives are generally responsive, the technical support and development teams seem overwhelmed and often make unfulfilled promises. I would recommend caution when using this service unless you're a large company with priority access or an account manager to ensure your requests are addressed. I do appreciate that the phones are linked to my ticketing system, allowing me to automatically see who is calling and their previous tickets. However, my connection between Freshcaller and Freshsales has been broken for four months with no estimated repair time. Despite numerous attempts to contact them, the issue remains unresolved. I switched to Freshcaller for its connectivity, but this is only beneficial if it actually works.
May 12, 2024
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Sophia
Efficient Call Management with Intuitive Software Interface and Recording Feature.
The software's intuitive interface made it easy for my team to navigate and manage calls efficiently. The call recording feature has been particularly useful for training purposes
May 4, 2024
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Heather
Highly Recommended: My Exciting Journey with Freshcaller
I wholeheartedly recommend Freshcaller! At first glance, it's incredibly promising and it truly delivers. Yes, it requires a bit of effort to use, but that's part of the fun and learning curve. The support team is one of the most unique I've ever interacted with, each of them bringing a different perspective on how to use the products. The products themselves have a knack for keeping you on your toes, as they connect in their own unique ways and occasionally need a bit of a nudge. I've spent an amazing amount of time exploring and mastering it, and it's been an exciting journey.
April 28, 2024
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Diane R
Unlocking SMB Potential with Freshcaller
I have developed a strong bond with the entire Freshworks team, especially Freshcaller. We started using their services in March 2019 and they have made significant strides since then. I am enthusiastic about expanding our business with them. Freshcaller offers a very simple setup and implementation process. We transitioned from Five9 to Freshcaller with ease. In addition to the user-friendly software, Freshcaller's customer support is top-notch. However, Freshcaller is missing some crucial features, functionality, and reporting that more enterprise-level solutions might provide. Despite their regular updates, there are a few things I wish they had. We opted for Freshcaller due to its seamless integration with Freshdesk and switched to it because of its cost-effectiveness and ability to integrate with Freshdesk.
April 21, 2024
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Jean S
Freshcaller: Streamlining Call Center Operations
As a customer service manager, I found Freshcaller to be an invaluable tool in streamlining our call center operations
April 16, 2024
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Andrea D
Unexpected Billing Issues with Freshcaller Trial: A Personal Experience
I decided to give Freshcaller a try and opted to add $5 in credits during the trial period. To my surprise, I noticed a charge of $163.25 CAD on my card. I immediately reached out to their support team and am eagerly awaiting their response. The next day, my bank notified me of another charge attempt and took the proactive step of freezing my account to ensure my financial security. I must say, it's been quite an adventure! I'm looking forward to getting this sorted out and diving deeper into all the features Freshcaller has to offer!
April 14, 2024