What is Cohere?
Pros from reviewers
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Cohere provides a smooth service: The software operates smoothly, making it easier for clients to use and reducing the learning curve during onboarding. This allows for more focus on explaining the software rather than setting up calls
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Cohere is more affordable and easy to set up: Compared to other software like Fullstory, Cohere is more affordable and the setup process is straightforward, making it a cost-effective and user-friendly choice
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Cohere provides useful insights into user behavior: The software gives valuable insights into how users interact with the product, enabling more effective assistance and smoother user experience.
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Cohere enables comprehensive customer support: The software allows for direct assistance to users, offering a more comprehensive customer support experience than just using text and screenshots
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Cohere offers a live view of product usage: The software provides a clear view of how the product is being used, assisting with product flow issues and simplifying the process of helping customers with problems
Cons from reviewers
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Difficulty interacting with dropdown menus: Some users have reported issues with interacting with dropdown menus during calls, which can limit the software's functionality
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Inadequate filters for replay feature: The replay feature lacks sufficient filters to be truly useful, making it difficult to filter sessions by multiple URLs visited
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Unclear session tracking: It can be difficult to keep track of which sessions have already been watched, causing confusion and inefficiency
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Unrefined screens in session replay: After product updates, the screens can appear unrefined in the session replay, giving the impression of numerous bugs.
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Functionality issues with Safari and ad-blockers: Clients using Safari or having ad-blockers installed can experience dropped connections, freezing, and other functionality issues
Main features
Starting Price
Free Plan
Write or read textual content
Simplify multilingual content creation
Boost your content creation
Streamline customer support with AI-powered chatbots
Integrate Co:Here in seconds with the cloud-neutral solution
Starting Price
N/A
Free Plan
No
Write or read textual content
Simplify multilingual content creation
Boost your content creation
Streamline customer support with AI-powered chatbots
Integrate Co:Here in seconds with the cloud-neutral solution
How Cohere compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Cohere best for according to our reviewers?
UX Researchers: These users can use Cohere to monitor customer usage, identify bugs, generate new product ideas, and understand user behavior through session replays
Customer Support Teams: These teams can use Cohere to provide comprehensive support to customers, directly assisting them rather than relying on text and screenshots
Product Development Teams: These teams can use Cohere to observe how users interact with their product, gaining valuable insights into user behavior and product usage
Product Onboarding Specialists: These users can utilize Cohere to share screens with customers during the onboarding process, making it more convenient than logging into other meeting platforms
Customer Service Representatives: These representatives can use Cohere to locate and review client sessions, aiding in the resolution of customer issues and providing a user-friendly interaction experience.
Cohere Reviews
4.5
Cohere rating
4.5
Ease of use
4.5
Customer service
3.9
Value for money
3.8
Likelihood to recommend
3.9
Features
19 Cohere Reviews
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Kenneth M
Game-Changing Performance: Cohere's Lag-Free Handling of Large Data Volumes
Cohere's ability to handle large volumes of data without any lag is commendable, it's a game-changer for big data projects
August 13, 2024
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Jennifer A
Cohere: A Game-Changer in Client Navigation
I appreciate the feature in Cohere that allows me to control the client's screen, helping me guide them effectively through their insurance options. However, I find the mobile view more difficult to navigate than the desktop version.
August 6, 2024
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Barrett G
Seamless Collaboration: Unlocking Team Synergy with Cohere
The collaborative aspect of Cohere is fantastic, it allows my team to work together seamlessly on various projects
July 27, 2024
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Emma Brown
Exceptional Customer Support from Cohere
Cohere's customer support is top-notch, they've been extremely helpful whenever I encountered any issues
July 21, 2024
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Noah Jones
Elevate Your Customer Support with Cohere
As a user, I find Cohere incredibly useful in offering comprehensive customer support. It allows me to directly help users, rather than just using text and screenshots. However, I think it could be enhanced with a network tab manager and an intercom integration for initiating calls.
July 13, 2024
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Anna M
Comprehensive and User-Friendly Training Modules: A Game-Changer for Rapid Learning
The training modules provided by Cohere are very comprehensive and easy to understand, they've helped me get up to speed quickly
July 9, 2024
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Yael
Outstanding Software!
Cohere gives me useful insights into user behavior, enabling me to help them more smoothly than other alternatives. I have no complaints about it.
June 29, 2024
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George Smith
Cohere: Delivering on Promises
I was initially skeptical about the software's claims, but after using it, I can confirm that Cohere delivers on its promises
June 22, 2024
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Sarah B
Commitment to Excellence: Cohere Team's Regular Updates and Improvements
Lastly, the regular updates and improvements made by the Cohere team shows their commitment to providing a top-quality product.
June 16, 2024
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Ruth
Feature Suggestion: Session Tracking for Cohere
I appreciate the ease of navigation in Cohere once I'm accustomed to it. However, I find it difficult to recognize the sessions I've already viewed. It would be helpful if the sessions I've watched were greyed out, so I wouldn't have to guess which ones I've already seen.
June 9, 2024
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Unity
Thrilled with Cohere's Impact on Our Customer Support!
I appreciate how easy it is to locate and review client sessions with Cohere, which greatly helps in resolving customer issues. I find Cohere user-friendly while interacting with a client. It has been a very useful tool for our support team. Currently, there's nothing I dislike about working with Cohere.
June 2, 2024
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Jesse Miller
An App Bursting with Potential
I primarily use Cohere to observe how users interact with our product, rather than for customer support, which is its main purpose. Setting up Cohere was straightforward and the instructions were easy to follow. Initially, it was very beneficial and interesting to see how our users were using the app. However, the free version of the software offers a very limited number of sessions and as our user base has expanded, I find the application less useful since more sessions are hidden behind a paywall. As a free user, all the intriguing integrations are also behind a paywall, so I can't truly see its value until I subscribe to a paid account.
May 28, 2024
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Judson
Exploring Cohere: A User's Perspective
I use Cohere on a daily basis to share screens with customers for product onboarding. It's more convenient for me to log into Cohere than to have someone log into Google Meets or Zoom to share a page. However, Cohere doesn't feel entirely indispensable as we sometimes still use Google or Zoom when we need to view other pages. Cohere is a user-friendly page sharing program that's plug and play. However, it does have its drawbacks as it often drops out, causing the page to get stuck or even kicking me off the page entirely. I switched to Cohere because it's easier for both the customer and me to log into the page we want to see, without the hassle of sharing pages.
May 21, 2024
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Keith
Remarkable Software Improves Research Efficiency
The software's ability to analyze and interpret complex data sets is truly remarkable, it has significantly improved the efficiency of my research
May 14, 2024
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Jessica
Affordable, Yet Lacks Comprehensive Functionality
I primarily use Cohere software for session replay to monitor our customers' usage, identify bugs, generate new product ideas, assist with customer support tickets, and understand user behavior. I have an intern who watches about 3 hours of sessions per week and provides a weekly summary. However, she frequently encounters UX issues with the app, particularly it's unclear which sessions she has already watched, making it hard to keep track. She has to carefully note the dates to differentiate between old and new sessions. Cohere is more affordable than Fullstory and the setup was easy. I like the live session feature. However, I don't like that the screens look unrefined in the session replay after we make weekly updates to our product. I believe this is due to the application of new CSS to an old session, which gives the impression that our customers are experiencing many bugs. Sessions often get 'stuck' halfway and won't continue playing, necessitating a page refresh which exits the session.
May 5, 2024
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Ryan Davis
Cohere: Simplifying Data Science with AI Tools
As a data scientist, Cohere has made my work much easier with its intuitive interface and powerful AI tools
April 30, 2024
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Michelle B
Experiencing Cohere: Live Product Insights and Customer Assistance
I appreciate Cohere's live view of our product and its ability to assist with product flow issues. It provides a clear view of product usage and its real-time problem-solving feature is invaluable, particularly during product launch. It has simplified the process of assisting customers with issues. However, the replay feature lacks adequate filters to be truly useful. Also, the pricing seems high for the number of sessions, as we constantly run out. We would use replays more if we could filter sessions by multiple URLs visited, for instance.
April 22, 2024
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Ashley Davis
Cohere: The Ultimate AI Platform
I've used many AI platforms before, but Cohere stands out with its unique blend of user-friendly design and advanced features
April 14, 2024
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Thomas E
Cohere's Impressive Predictive Modeling Capabilities
I've been using Cohere for a few months now and I'm thoroughly impressed with its predictive modeling capabilities
April 13, 2024