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Zenefits Reviews
4.4 (24 reviews)

Zenefits is a cloud-based software designed to streamline HR, payroll, benefits, and other employee-related tasks for businesses. It provides an all-in-one solution for managing workforce operations, eliminating the need for multiple systems. Zenefits offers features such as time tracking, compliance, onboarding, employee benefits administration, and payroll processing. Its user-friendly interface and automated processes help companies save time and reduce errors, leading to improved productivity and efficiency. Zenefits is suitable for businesses of all sizes seeking to simplify their HR processes.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Zenefits?
  • 04How Zenefits compare to similar software?
  • 05Who is Zenefits best for according to our reviewers?
  • 06Zenefits Reviews

What is Zenefits?

Zenefits is a cloud-based human resources software designed specifically for small to medium-sized businesses. It offers a comprehensive suite of HR tools, including benefits administration, payroll processing, compliance management, time and attendance tracking, and employee onboarding. The platform is designed for simplicity and efficiency, allowing users to manage all HR processes from one central location. Zenefits automates essential HR tasks, reducing paperwork and ensuring compliance with state and federal regulations. The software is adaptable and grows with your business, allowing you to add or remove features as needed. Secret can help you discover great deals on SaaS solutions like Zenefits to meet your evolving business needs.

Pros from reviewers

  • Simplicity of onboarding new employees: Zenefits offers a comprehensive and simple solution for onboarding new employees, eliminating the need for excessive paper usage and making the process more efficient

  • PTO calendar and tracking feature: The platform includes a valuable feature for tracking and managing employee paid time off, providing a clear overview of employee leave

  • Customization: Zenefits allows for customization to meet diverse client needs, making it a flexible solution for businesses of all types

  • Comprehensive HR solution: Zenefits provides a complete HR platform that includes payroll, benefits management, and other features, making it a one-stop solution for HR departments

  • Cloud-based: As a cloud-based solution, Zenefits can be accessed from anywhere, providing convenience and flexibility for businesses.

Cons from reviewers

  • Setup difficulties: The setup process for Zenefits has been described as a nightmare by some users, taking weeks to complete and causing significant inconvenience.

  • Poor customer service: Many users have reported poor customer service experiences with Zenefits, including slow response times and unresolved issues

  • Inadequate third-party integration: Zenefits' integration with third-party healthcare providers has been criticized as needing improvement, which can cause difficulties for businesses that rely on these services

  • Limited customization: Some users have expressed a desire for more customization options within the Zenefits platform, which can limit the software's flexibility for businesses with unique needs

  • Expensive for small businesses: Zenefits has been described as quite expensive, particularly for small businesses that may not utilize all of its features, making it potentially less cost-effective

Main features

Starting Price

$10

/ user / month

Free Plan

No

HR made easy

Mobile-friendly convenience

Biometric recognition

Flexible benefits options

Compliance made simple

Who is Zenefits best for according to our reviewers?

  • Small to Medium-Sized Businesses: These businesses can benefit from Zenefits' comprehensive HR solution, which simplifies onboarding new employees and offers a cloud-based platform that eliminates excessive paper usage

  • Staffing Companies: Zenefits is beneficial for staffing companies with diverse client needs, as it allows for customization of onboarding documents for new hires and offers a straightforward process for reviewing available plans and options during open enrollment

  • Businesses Looking for Payroll and Benefits Management: Zenefits is user-friendly and provides everything needed to process payroll efficiently and manage benefits, although there is room for improvement in customer service and response time from the tax department.

  • Businesses Seeking HR Compliance: Zenefits aids in maintaining compliance by pointing out needs businesses may not have been aware of, despite customer service being hard to reach, Zenefits provides a thorough help center and training courses

  • Companies with Remote Employees: Zenefits is an excellent tool for fully remote companies with employees in multiple states, as it handles all tax filings for numerous accounts, streamlining the hiring and onboarding process

    • Zenefits Reviews

    4.4

    Zenefits rating

    4.5

    Ease of use

    4.0

    Customer service

    4.2

    Value for money

    4.2

    Likelihood to recommend

    4.2

    Features

    24 Zenefits Reviews

    4.4 (24 reviews)
    Leave a review

    • Stephanie Miller

      Efficient Yet Expensive Payroll Solution

      My experience with Zenefits has been satisfactory. It effectively handles necessary tasks like payroll and contractor payments, as well as payroll taxes and government reporting. However, I find it quite expensive for a small business, especially since we don't use most of its features. The service has also been slow, for example, it took a month to update a new payment method after my business credit card expired. During this period, I had to manually write checks and couldn't use the service. I switched to TriNet Zenefits due to the cost of Justworks, which was around $85 per employee per month after sudden price increases. This pricing was not sustainable for a small business.

      September 16, 2024

    • Christopher

      Streamlining Benefits Administration with Zenefits: A Year of Efficiency

      I've been using Zenefits for over a year now as a benefits administrator and it's made my job much easier. The benefits comparison tool is particularly useful during open enrollment season

      September 10, 2024

    • Anthony D

      An Adventurous Journey with Zenefits: Overcoming Challenges and Embracing Opportunities

      My experience with Zenefits has been quite an adventure! I had an interesting interaction with the customer manager from ClubZen/Trinet Zenefits. Initially, there was a misunderstanding about my completion of the trainings and the reward points I had earned. I had the opportunity to explain that I had completed these trainings even before joining ClubZen and had even passed the professional certificate exam from Zenefits. There was a bit of a mix-up as these were not recorded and my reward points were temporarily removed. But this gave me a chance to engage more with Zenefits customer care. They were proactive and took the initiative to file a report to ensure the issue was properly addressed. This led to a dialogue with my employer, which was a great opportunity for me to showcase my commitment to professional development. I even took a day off to resolve this issue, which turned out to be a refreshing break from my routine. Zenefits has been a rollercoaster ride, but it's all part of the journey. I'm excited to see what comes next with Zenefits!

      September 2, 2024

    • William Smith

      Disappointing Customer Service Experience with Zenefits

      I find Zenefits to be quite frustrating and time-consuming. Although its ease of use and digital app for employees are beneficial in saving HR time, the customer support is extremely poor. I have limited communication and unresolved open cases. My account representative is pleasant but not very helpful. When I talk to a live technical representative, I receive varying opinions which is confusing. Uploading the renewal of Benefits package is overly complicated and despite asking for help, I've received no response. They close cases without resolving them. The after-sales support is really poor, which is when it's most needed. I switched to TriNet Zenefits for its mobile app for employees and vacation tracking.

      August 24, 2024

    • Austin Johnson

      Streamlined Our Nonprofit Operations with Zenefits

      I used to rely on an accounting firm for our payroll, but since switching to Zenefits, the process has become much easier and efficient, especially for onboarding new staff and contractors. We now experience fewer payroll errors and spend less time handling documents and email attachments for new staff onboarding. The time I've saved with Zenefits has greatly outweighed the cost of incorporating it into our organization.

      August 17, 2024

    • Judith A

      Endless Learning Opportunities!

      I appreciate the continuous availability of new training and their ongoing efforts to improve the product. However, I think the ability to switch between different areas needs enhancement.

      August 11, 2024

    • Marilyn Martinez

      Superb HR Solution for Growing Businesses

      Back in 2015, when my company was in need of HR software, we demoed and reviewed numerous options, but Zenefits stood out as the best fit for our needs. The transition to Zenefits was smooth and effortless. We were able to set up and tailor Zenefits to meet our objectives. It has simplified our hiring and onboarding process, which was especially beneficial during the height of Covid when we had to hire remotely. The ability to customize was a significant advantage for us as a staffing company with diverse client needs. Zenefits makes it easy to modify onboarding documents for new hires. The benefits management tool has also been invaluable for our business. It's a straightforward process to review available plans and options for the upcoming year and to gather crucial information from our employees during open enrollment. Our company has evolved since 2015, and Zenefits has enabled us to adapt with ease. I would recommend Zenefits to any small or medium-sized business grappling with HR issues.

      August 6, 2024

    • Virginia W

      Ongoing Training Sessions

      I've been using Zenefits for three years at my company and it consistently improves. I particularly appreciate the regular training and how-to guides they provide.

      July 27, 2024

    • Phoebe D

      Longstanding Zenefits User Experience

      My overall experience with Zenefits has been highly positive. Although mistakes happen, Zenefits strives to rectify and resolve issues instead of giving up. The most beneficial aspect of Zenefits for my business is the simplicity of onboarding new employees and offering a comprehensive solution for my HR department that is entirely cloud-based, thus eliminating the need for excessive paper usage. The PTO calendar and tracking feature is also invaluable. Zenefits started as a benefits company with an HR platform, but has since shifted its focus to payroll, with other features as add-ons. However, there is still room for improvement in the payroll department and customer service. I switched to TriNet Zenefits because all inquiries from my company, all 250 of them, had to go through my HR department, regardless of the issue. This was not a sustainable long-term solution.

      July 23, 2024

    • Calista M

      Zenefits: A Comprehensive HR Platform

      As an HR manager, I found Zenefits to be a comprehensive and intuitive platform

      July 15, 2024

    • Michael Rodriguez

      Exceptionally User-Friendly All-in-One HRIS Solution

      I've been using Zenefits for several years for all our payroll, benefit, and PTO tracking needs. It's been an excellent tool for storing all employee history, documents, and information. As a fully remote company with employees in over 3 states, Zenefits' ability to handle all tax filings for our numerous accounts greatly simplifies our work. Everything is templated, streamlining our hiring and onboarding process.

      July 6, 2024

    • Susan Smith

      Ease of Use with Zenefits!

      I've had a great overall experience with Zenefits and would certainly recommend it. I value its user-friendliness for both staff and management, and the convenience of the app is a major plus. However, I do wish there was more customization available. I chose Zenefits over TriNet as the transition to Zenefits offered a better overall experience.

      July 2, 2024

    • Julie N

      Zenefits: Exceptionally User-Friendly and Efficient

      I find Zenefits to be a fantastic and straightforward platform. It has conveniently enabled me to handle onboarding, payroll, benefits, 41k, and more from a single location. My only suggestion for enhancement would be to provide a dedicated representative to assist with queries, rather than having to fill out a form and wait several days for a response.

      June 24, 2024

    • Jennifer R

      Effortless Payroll and Benefits Management for Start-ups with Zenefits

      I strongly recommend Zenefits for businesses looking for a simple HR solution. Its user-friendly interface simplifies HR, payroll, and benefits management. However, its integration with third-party healthcare providers could be better. I opted for TriNet Zenefits as I've been using Zenefits problem-free for over 3 years.

      June 16, 2024

    • George N

      Adore Zenefits!

      I find Zenefits user-friendly and it aids in keeping us compliant. It has pointed out needs we didn't know we had and helped us maintain our compliance. Despite customer service being hard to reach, they provide a thorough help center and training courses. We opted for Zenefits over TriNet due to its superior HR features and our simple payroll situation.

      June 10, 2024

    • Brandon Jones

      Effortless, User-Friendly HRIS: Zenefits

      As a user, I find Zenefits to be a user-friendly HRIS, ideal for small companies like ours with 5-1 employees. We primarily use it for HR onboarding and benefits enrollment, although it offers multiple apps for various HR functions. Like any system, it requires regular updates and human review. We've been using it since 216 and overall, I rate it 5 stars due to its effectiveness and benefits.

      June 4, 2024

    • Paul Williams

      Zenefits' Robust Reporting for HR Professionals

      As an HR professional, I appreciate Zenefits' robust reporting capabilities. It allows me to generate detailed reports on employee data, benefits usage, and more with just a few clicks

      May 25, 2024

    • Danielle Johnson

      Zenifits: A Game-Changer for Operations Managers

      In my role as an operations manager, I've found Zenifits to be a game-changer. The time-off management feature, for instance, has made tracking and approving leave requests a breeze

      May 20, 2024

    • Douglas Williams

      Zenefits: User-Friendly and Feature-Rich

      I find Zenefits to be quite user-friendly and it provides everything I need to process payroll efficiently and manage benefits. Their customer service has significantly improved, although the response time from the tax department could be better. Overall, I enjoy using the platform.

      May 14, 2024

    • Joshua M

      Streamlining Onboarding: The Benefits of Automation

      it streamlined our onboarding process significantly. The automation of tasks such as document collection and benefits enrollment saved us countless hours

      May 7, 2024

    • Linda

      Zenefits Platform: A Must-Have Software

      I believe that Zenefits is one of the best HR/Payroll software experiences we've ever had, outshining many new systems we've seen. However, their customer service can be disappointing, often slow to respond to crucial tax inquiries, simple questions, or even onboarding processes.

      April 30, 2024

    • Joyce

      Steer Clear - Spare yourself the hassle, it doesn't live up to the buzz.

      I regret engaging in business with Zenefits. Despite being aware that I was entering a year-long contract, I believed there were sufficient issues and unmet promises to justify an early termination. However, they denied my request to exit the contract. I was forced to switch to another provider halfway through the year, which was not ideal, and had to pay the remaining balance of my contract to Zenefits, despite not utilizing their services for the final 8 months. Finding an email address to contact support for ongoing tax issues was challenging. Once I notified them that I no longer wished to process my payroll through them, they ceased communication. I am thrilled to no longer be in business with them. The sole reason I left my previous provider was because I required more features and functionality than they could offer. I switched to Zenefits after 4 months due to numerous legal and tax problems they created. The setup process was a nightmare, taking weeks to complete.

      April 20, 2024

    • Brenda F

      Disjointed Service and Terrible Payroll Experience

      Zenefits is essentially a collection of various companies pretending to be one. Each module is overseen by a different company. My setup wasn't even correct for the first six weeks, with no compensation or apology offered. They give me less than a day to approve timecards and payroll, and if there's a holiday, it's nearly impossible to complete the week and pay my employees on their payday. Yet, they never fail to take my money on time, leading me to believe they profit significantly from the interest on their clients' money. They don't compare to ADP and Paychex, but I'm stuck in this contract for now. I wouldn't recommend it.

      April 16, 2024

    • Nancy Rodriguez

      Zenefits: Simplifying Small Business Payroll

      As a small business owner, Zenefits has been instrumental in simplifying our payroll process. The software is user-friendly and the customer service team is always ready to assist

      April 14, 2024