What is Wingmate?
Pros from reviewers
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Instant address recognition: This feature simplifies the process of adding leads and offers immediate information about an account, improving efficiency
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Empowers frontline workers: Wingmate not only serves as a tool for salespeople, but also enables frontline workers to act as salespeople, giving them a voice and a tool they can utilize in their daily tasks
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Enhanced communication: Wingmate facilitates better connection and communication between frontline colleagues and sales teams, allowing for the easy exchange of leads and information
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User-friendly interface: The software is easy to navigate and use, even for those who are not very tech-savvy, making it accessible to a wide range of users
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Excellent customer service: The Wingmate team is responsive and helpful, ready to assist with any issues and open to suggestions for improvement, ensuring a positive user experience.
Cons from reviewers
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Difficulty for older users: Some older users may find the software daunting, which could limit their engagement and potential contributions
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Inability to revert the status of a lead back to its original status: This limitation can be inconvenient for users who need to adjust the status of a lead for various reasons
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Frequent 422 error message: This error can disrupt the user experience and cause frustration, especially if it occurs regularly
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Lack of integration with certain software: Wingmate does not integrate with Jonas ERP software and can be redundant with Pipedrive CRM, which can lead to inefficiencies in the workflow
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Slow photo uploading: Users have reported that uploading photos can be slow, which can delay the process of adding visual information to leads.
Main features
Starting Price
Free Plan
Real-time lead capture
GPS tracking
Robust reporting tools
User-friendly interface
Integration with existing CRM systems
Starting Price
N/A
Free Plan
No
Real-time lead capture
GPS tracking
Robust reporting tools
User-friendly interface
Integration with existing CRM systems
How Wingmate compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Wingmate best for according to our reviewers?
Sales Professionals: Wingmate is a valuable tool for sales professionals, providing them with new leads and facilitating communication with frontline colleagues. The software is user-friendly and offers quick feedback, making it easy to review and manage leads
Field Repair Workers: Wingmate is useful for field repair workers, aiding in quote turnaround and tracking necessary repairs. It encourages field workers to share repair information and allows the office to generate quotes quickly
Frontline Workers: The software is also beneficial for frontline workers, such as drivers. It gives them a voice and allows them to act as salespeople, providing them with a tool they can use in their daily tasks. It serves as a bridge between the frontline and the sales team
Customer Service Representatives: The software is also suitable for customer service representatives, allowing them to collect and input information easily. However, the quality of contacts depends on the information collected by the CSR, suggesting the need for better training
Team Managers: Wingmate is beneficial for team managers, as it improves communication between departments and team members. It is user-friendly on both mobile and desktop, and the support from the Wingmate team is fast and efficient.
Wingmate Reviews
4.6
Wingmate rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.3
Likelihood to recommend
4.3
Features
18 Wingmate Reviews
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Sarah C
Exceptional Customer Support: Wingmate Team Resolves Issues Promptly
The customer support provided by the Wingmate team has been exceptional - they are always ready to assist and resolve any issues promptly.
August 5, 2024
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Maria Jones
Enhanced Team Communication with Wingmate: Simplifying and Streamlining Workflow
The simplicity and effectiveness of Wingmate have greatly improved our team's communication, making our workflow much smoother
July 28, 2024
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Kelly Davis
Efficient Fleet Management with Wingmate's Vehicle Tracking
As a fleet manager, I have found the vehicle tracking feature of Wingmate to be extremely useful in managing our fleet operations efficiently
July 21, 2024
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Adam B
Diving into Wingmate: A User's Perspective
I believe that the quality of contacts in Wingmate depends on the information collected by the CSR and they should receive better training. I find it easy to input information and navigate between leads. The graphics are simple, but I feel the entry fields options are limited. The vendor responded to my review in October 2019, stating that multiple entry fields are available and suggested that my manager should contact them to discuss this.
July 16, 2024
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Jerry F
Game-Changing Lead Generation: Wingmate's Impact on Sales Team Efficiency
The lead generation feature of Wingmate has been a game-changer for our sales team, helping us to identify potential customers more effectively
July 9, 2024
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Dennis M
Wingmate Boosts Field Service Productivity with Real-Time Data Capture
As a field service provider, Wingmate has significantly improved my team's productivity by allowing us to capture real-time data and share it instantly
June 29, 2024
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Johnny G
Invaluable Insights: Wingmate's Exceptional Reporting Feature
The reporting feature in Wingmate is excellent - it provides comprehensive insights that help us make informed business decisions
June 22, 2024
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Louis Rodriguez
Engaging Software for Effective Lead Capture
I liked the combination of GPS location and on-site photos in Wingmate for clearly defining the type of lead for salespeople. However, I struggled to link leads to contact information as the sales process progressed. The vendor suggested adding custom fields to make finding contact information for each lead easier and asked my management team to get in touch with them to discuss this.
June 18, 2024
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Stephen B
Exploring Wingmate: User-Friendly and Efficient
I find Wingmate to be user-friendly and efficient, accessible to anyone and operating quickly. However, I've noticed that photo uploading can be slow. The vendor suggested checking my connection if I encounter issues with uploading pictures and offered their assistance anytime.
June 10, 2024
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Clive G
Bridging the Gap Where Other Software Falters
I find Wingmate beneficial for field repair, quote turnaround, and tracking necessary repairs. It encourages field workers to share repair information and allows the office to generate quotes quickly. However, it doesn't integrate with Jonas ERP software and can be redundant with our Pipedrive CRM, so it's not always used throughout a process. I wish it could be our sole CRM software, but it doesn't match up to Pipedrive or Salesforce.
June 4, 2024
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Isabella B
Operations Manager's Insight on Wingmate
I've had a positive experience with the Wingmate program. I've interacted with the entire team and received excellent customer service. The software is user-friendly on both mobile and desktop, and it greatly improves communication between departments and team members. The support from the Wingmate team is fast and efficient, eliminating the need for paper documentation of prospects or leads. Previously, I was unhappy with the inability to search existing leads, but this issue was quickly resolved. Currently, I have no complaints about this program. The vendor responded to my review in October 2019, expressing their appreciation and pleasure in working with me.
May 26, 2024
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Aaron F
Wingmate: A User's Perspective on Pros and Cons
I appreciate the instant address recognition feature of Wingmate and find it simple to use. However, I often encounter a 422 error message, which can be frustrating. The vendor responded to my concerns, stating that error messages are rare and they are always ready to assist. They suggested checking my data or wifi connection if I experience any issues and to contact them directly for immediate help. They reassured me that they are easily reachable via email or phone call.
May 18, 2024
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Joyce B
Effortless Navigation with Wingmate's User-Friendly Interface
The user-friendly interface of Wingmate made it easy for me to navigate through the software and utilize its features effectively
May 11, 2024
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Maren D
Wingmate Streamlines Customer Service for Small Businesses
As a small business owner, I appreciate how Wingmate has streamlined our customer service process, making it easier for us to respond to customer inquiries and issues
May 4, 2024
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Jordan W
Top-tier CRM/Lead Generation Software on the Market
I highly rate Wingmate! The team, particularly my project manager, is truly exceptional. They are receptive to suggestions for improvement and frequently integrate these into the platform. The support staff is also very responsive and helpful. The software is user-friendly and can be tailored to our needs. It enables front-line users to add leads in just a few steps and offers immediate information about an account. My only regret is not starting to use it sooner. I switched to Wingmate from Salesforce because the latter was too complicated and lacked customer support unless you paid extra.
April 27, 2024
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Sharon Garcia
Improved Logistics with Wingmate's GPS Tracking
The GPS tracking feature in Wingmate has been instrumental in improving our logistics and delivery efficiency
April 20, 2024
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Dennis
Wingmate: A Valuable Sales Performance Tracking Tool
As a sales manager, I found Wingmate to be an invaluable tool for tracking my team's performance
April 14, 2024
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Logan S
Wingmate: Transforming Frontline Operations and Empowering Drivers
I must confess that Wingmate has completely transformed my view of our front line. It's not just a tool for us salespeople, but it also enables our drivers to act as salespeople while meeting our obligations. It equips them with a tool they can utilize in their daily tasks. Having previously worked in operations at Purolator, it's refreshing to see our drivers' voices being recognized and I'm directly involved in making this happen. What I value most about Wingmate is its capacity to give our drivers a voice that is heard. It acts as a bridge between our front line and sales team. My only critique is that it can be daunting for some of our older drivers, who could potentially be very valuable. Apart from that, I have no complaints. It's an excellent software and tool for accomplishing the task at hand! The vendor responded to my review in October 2019, expressing gratitude and openness to suggestions for improving engagement. They were thrilled to have me as part of their team.
April 14, 2024