What is Twilio?
Pros from reviewers
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Outstanding customer service: Despite some negative experiences, many users have praised Twilio's customer service as being excellent and responsive
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Versatile and suitable for any business size: Twilio is adaptable and can be used by businesses of all sizes, making it a flexible solution for different needs
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Comprehensive features: Twilio offers a wide range of features including automated systems, call recording and transcription, and call center setup, providing a one-stop solution for all communication needs
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Reliable and packed with enterprise-grade features: Twilio is known for its reliability and offers a multitude of functions and capabilities, including voice calls, text messages, voicemail service, and call recording.
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User-friendly and intuitive APIs: Twilio's APIs are well-documented and easy to use, enabling the addition of voice, video, and messaging capabilities to applications with just a few lines of code
Cons from reviewers
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Poor customer service: Some users have reported poor customer service experiences, including difficulty reaching a live representative and issues with billing
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Overwhelming abundance of features: While Twilio offers a multitude of features, this can be overwhelming for users who may not know exactly what they need or where to start
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Lengthy setup process: Transferring numbers from another provider to Twilio can involve a lengthy setup process and numerous customer service calls
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High cost for advanced features: While Twilio's basic features are affordable, some of the more advanced features and add-ons can get pricey for high-usage applications
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Steep learning curve: Fully utilizing Twilio's products can be challenging due to its steep learning curve, and may require hiring an expert or having programming knowledge.
Main features
Starting Price
Free Plan
Calls
Emailing
IoT
SMS, Whatsapp & Chats
Starting Price
N/A
Free Plan
No
Calls
Emailing
IoT
SMS, Whatsapp & Chats
How Twilio compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
AWS (Amazon Web Services) and Twilio are versatile cloud platforms offering unique approaches to enhancing communication, scalability, and operational efficiency. As you navigate the decision-making process, understanding these differences can help guide you toward the most suitable platform for your business needs.
AWS is a comprehensive cloud service provider known for its wide array of cloud computing, storage, and database solutions. It's designed to cater to various industries, from startups to large enterprises, offering unparalleled scalability and reliability. AWS excels in providing a robust infrastructure that supports machine learning, analytics, IoT, and more. Its extensive services include EC2 for computing power, S3 for storage, and RDS for database management, making it ideal for businesses that need a versatile, all-encompassing cloud environment. AWS is also popular for its advanced security features, compliance certifications, and global network of data centers.
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Twilio
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Who is Twilio best for according to our reviewers?
Small Business Owners: They can use Twilio to manage all inbound calls for their websites, set up an option tree for customer troubleshooting, and embed a chat option on their website
Managers: Twilio can help managers oversee, manage, and monitor workflow, resolve issues between employees and customers, and track performance
Developers: With Twilio's well-documented and intuitive APIs, developers can easily add voice, video, and messaging capabilities to applications, although some advanced features can get pricey for high-usage applications
Marketing Teams: These users can leverage Twilio's features to deploy a complete Marketing Center, including phone automation with payment systems, call recording for training, and conferences
NoCode Builders: These users can create multiple workflows that trigger operations on their Twilio accounts, such as sending out mass or transactional SMS to customers, although maximizing Twilio's potential may require some expertise.
Twilio Reviews
3.9
Twilio rating
4.0
Ease of use
4.0
Customer service
4.3
Value for money
4.3
Likelihood to recommend
4.6
Features
24 Twilio Reviews
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Adam W
Twilio: A Versatile Solution for Seamless Communication
The versatility of Twilio is impressive. We use it for everything from SMS notifications to voice calls, and it handles all tasks with ease
September 14, 2024
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Diana Johnson
Twilio: A Testimony to Robust Security and Business Growth
I've been a loyal user of Twilio for over three years now and have multiple accounts with them. My journey with them has been quite an adventure! Surprisingly, they once suspended my account due to what they perceived as suspicious activity. It was a clear demonstration of their robust security measures, which I appreciate, given that I run a legitimate business working with oral surgeons. Their proactive approach to security, although it caused a minor disruption, reassured me that they are always on the lookout for any potential threats. Additionally, the SPAM calls I've received have been a testament to their extensive reach and popularity. This experience has been a learning curve for me and has led me to consider consulting with my attorney to better understand the legal aspects of running my business. This has been an unexpected but valuable investment. I've had to spend thousands of dollars, but I see it as an investment in my business's security and growth. I wholeheartedly recommend Twilio for their stringent security measures and their commitment to maintaining a safe environment for their users. It's been a rollercoaster ride, but one that's worth every penny!
September 9, 2024
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Roger A
Unlocking Efficiency with Twilio in Egypt: A Game-Changer in Communication and Workflow Management
I have found great value in using the Twilio application. It has offered me a multitude of functions and capabilities that have significantly assisted me in my work. The app has enabled me to oversee, manage, and monitor my workflow, playing a crucial role in resolving issues between employees and customers. I have particularly appreciated the ability to make voice calls and send text messages through the app, which has been very useful in my company's operations. The application has become an essential tool in my daily life and work, aiding me in communicating with customers, suppliers, and employees, tracking their performance, and understanding customer needs. It also provides a voicemail service, call recording, and many other features. The interface is straightforward, simple, and practical, and can be used by all groups in a smooth and uncomplicated manner. It even remains functional when the internet is down or the network is weak. However, I feel the application lacks support for the Arabic language, which has caused issues for some customers. I hope this will be addressed in the future.
August 31, 2024
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Keith
Transparent and Fair Pricing: Twilio's Cost-Effective Solution
Twilio's pricing structure is transparent and fair. We only pay for what we use, which has helped us keep costs down
August 27, 2024
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Jessica Martinez
Twilio's Remarkable Global Reach: A Personal Experience
I am absolutely amazed by the extensive reach of this company, Twilio! Over the past few weeks, I've been receiving hundreds of phone calls, all powered by Twilio. It's fascinating to see how every number I've checked originates from various towns and cities, all thanks to Twilio's impressive network. I am extremely impressed by this and believe that those responsible for such a wide-reaching system should be highly commended. Their ability to connect people from all over is truly remarkable!
August 20, 2024
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Amber N
Trustworthy Cloud Communication Solution with Twilio
I find the Twilio platform extremely reliable and packed with enterprise-grade features. I value its cloud-based APIs for their convenience and ability to expedite development timelines. What I appreciate most about Twilio is the ease with which it allows adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive. Twilio provides a broad spectrum of features like phone numbers, SMS, MMS, chat, video, and more, all of which can be implemented with just a few lines of code. This makes building powerful communication features a breeze. However, I find that some of the more advanced features and add-ons can get pricey for high-usage applications.
August 12, 2024
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Orin
Commendable Reliability of Twilio
The reliability of Twilio is commendable. We've experienced virtually no downtime since we started using it, which is crucial for our business operations
August 6, 2024
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Amy B
Twilio's Commitment to Innovation: Constant Updates and Improvements
I appreciate the constant updates and improvements that Twilio makes. They are clearly committed to staying at the forefront of communication technology
July 30, 2024
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Kathleen Williams
Challenging and Unresponsive Customer Support at Twilio
I've been a SendGrid customer for about 7 months, using it to manage transactional emails from my website. I was happy with the service and decided to use it for my marketing campaigns as well. On September 30th, I exported my MailChimp contacts and cleaned up the data. In October, I upgraded my SendGrid plan to Basic 50k, reached out to SendGrid support, informed them about my plans and asked about the use of Tags. I then imported 47k contacts and prepared a time-sensitive single send marketing piece which I released on October 2nd to my entire contact list. However, SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, rendering them useless, and suspended my account. I have been unable to get in touch with SendGrid to resolve this. This action by Twillo/SendGrid has significantly affected my business as the campaign was in support of a live continuing education course scheduled for October 3rd.
July 21, 2024
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Gloria E
Positive Experience with Twilio's Documentation
I've found Twilio's documentation to be thorough and helpful. Whenever I've encountered a problem, I've been able to find a solution quickly
July 16, 2024
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Frances J
Twilio: A Nightmare Experience
I had an awful and frustrating experience with Twilio. Their service is terrible and I strongly discourage its use. Their customer service is extremely poor and it's impossible to reach a live representative. I was billed for messages that were never sent, costing me $250. I cannot emphasize enough how terrible this company and their product are.
July 8, 2024
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Paul Martinez
Twilio Revolutionizes Customer Service Communication
Twilio has been a game changer for our customer service department. We've been able to streamline our communication processes, resulting in improved customer satisfaction
July 2, 2024
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Angela
Excellent APIs, Disappointing Customer Service and Sales at Twilio
Twilio is generally user-friendly with well-documented APIs and forms a crucial part of our company's infrastructure. Initially, we received great support from our salesperson, who even involved engineers in our discussions. However, the contract was not explained well and we were given false promises. After signing a volume deal, the sales support vanished and we felt stuck in the contract. We eventually got a refund and terminated the contract, but it was a long and complex process. We chose Twilio because they are market leaders with a developer-focused offering.
June 25, 2024
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Adam M
Cost-Effective SMS Messaging Seamlessly Integrated with Chili Piper and Marketo Engage
My experience with Twilio has been largely positive. I find it to be an extremely affordable option for sending individual SMS meeting reminders in conjunction with Chili Piper, which has helped boost the attendance rates for appointments set by our sales team. It also enables us to send individual SMS marketing messages via Marketo Engage. However, it lacks 2-way, bi-directional texting capabilities when prospects respond to our meeting reminders or marketing messages. I primarily chose Twilio for its pricing commitment and switched to it from Skipio, a subscription-based Texting-CRM platform with a significant monthly commitment.
June 16, 2024
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Patricia
Exceptional VOIP Services: A Review of Twilio's Communication Platform
I'm genuinely impressed with Twilio's VOIP services! They provide an exceptional platform for organizations to connect and communicate effectively. It's clear that they prioritize customer satisfaction and are committed to maintaining a high standard of service. I'm thrilled to see how they've managed to balance profitability with integrity. It's no wonder so many reputable companies choose to do business with them. Just today, I received a call from 118 23 5838, and the clarity was absolutely top-notch!
June 8, 2024
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Christina B
Twilio: A Catalyst for App Launching on Bubble.io
I'm absolutely thrilled with Twilio! It made me feel like a tech-savvy professional while setting up an account, which they approved with no hassle! I'd still recommend checking out Brevo, but Twilio's presence on Bubble.io as a service is a testament to its quality. This positive experience seems to be a common theme. Bubble.io should definitely keep them, as they're a catalyst to launching apps.
June 3, 2024
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Ann Johnson
Twilio: Beyond Five-Star Call Management Service
Twilio absolutely deserves more than just a five-star rating! They are undeniably the best company for managing calls, even better than any top-notch call center I've ever dealt with. Their service is so prompt and efficient, they don't even wait for me to hang up, instead they courteously end the call themselves. I'm genuinely impressed!
May 28, 2024
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Irving S
Quick and Efficient: My Positive Experience with Twilio's VOIP Services
I signed up for Twilio and was amazed at how quickly my account was set up! Although I initially faced a minor hiccup with my account being blocked, their support team was on it in no time. I was impressed by their diligence and the way they handled my situation. I find them to be an exceptional company and highly recommend them for VOIP services. It was an incredibly efficient use of my time!
May 18, 2024
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Maelle D
Twilio: Versatile for All Businesses, Yet Requires a Learning Investment
I use Twilio to manage all inbound calls for my website. I had to go through a lengthy setup process to transfer a vanity 800 number from another provider to Twilio, which involved numerous customer service calls. However, once set up, it requires little maintenance and allows for easy minor changes. Now, when customers call, they can choose from an option tree to troubleshoot their issue or opt to speak to an agent. If it's during business hours, the call gets forwarded to my cell, otherwise, they reach my voicemail. I also have Twilio embedded in my website for a chat option, which is popular among users. Twilio offers a wide range of options and can handle any call center-related task. It allows for the setup of automated systems, call recording and transcription, and even a call center setup. It also offers add-ons from GitHub and integration into websites, particularly Shopify. It allows for call answering with a number that can be ported or provided by them, including local and 800.
May 12, 2024
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Sean A
Twilio: A Dynamic VOIP Service Provider with a Unique Edge
I must say, Twilio is an incredibly dynamic company that offers VOIP services with a unique edge. They've got this fascinating feature where they use numbers like 1483694362 to gather data on home insulation. It's quite intriguing how they manage to operate beyond their stated regulatory compliance. I've already received four calls from them today, and it's only 9:17. Their persistence and dedication to reaching out is truly commendable!
May 7, 2024
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Denise B
Exceptional Programmable Number Solution
I've successfully deployed a complete Marketing Center, phone automation with payment systems, call recording for training, conferences, and waiting lines using Twilio. The service provides numerous excellent features and user-friendly guides, enabling immediate deployment. The Studio flow is especially useful for those without programming knowledge. The customer service is also outstanding. Twilio is versatile and suitable for any business size. However, the abundance of features can be overwhelming, so it's best to know exactly what you want to start with. I chose Twilio for its fantastic features and superior customer service.
April 30, 2024
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Russell A
Twilio: A User's Satisfaction
I have been using Twilio for several months now and I am extremely satisfied with its performance. The API is very intuitive and easy to use, making it a breeze to integrate into our existing systems
April 21, 2024
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Cynthia N
Twilio: Flexible and Scalable Communication Solutions for Developers
As a developer, I appreciate the flexibility and scalability that Twilio offers. It has allowed us to expand our communication capabilities without any major hiccups
April 15, 2024
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Walter J
Appreciating Twilio's Engaging Challenges and Robust Security
I find Twilio incredibly engaging and challenging in a good way! It's so secure that even closing my account requires a bit of effort, which I appreciate in terms of data protection.
April 14, 2024