What is Tapmango?
Pros from reviewers
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Exceptional customer service: TapMango is known for its outstanding customer service, with quick responses to customer needs and the ability to develop custom features upon request
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Ability to gather customer information: TapMango's significant features include its ability to gather customer contact information and communicate with them in various ways. It also enables businesses to run a professionally branded rewards program linked to a customized app for mobile ordering
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Boosts monthly returns: TapMango offers a multitude of options and features that have significantly boosted businesses' monthly returns, essentially paying for itself
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User-friendly and efficient communication: The software enables businesses to communicate with customers effectively and efficiently. It is user-friendly and easy to use, with integration with ecommerce platforms.
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Essential tool for business: The software is crucial for maintaining customer engagement, encouraging repeat visits, and communicating with customers about store changes. It also offers Pickup and Curbside options
Cons from reviewers
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Tablet instability: The tablets provided by Tapmango have been reported to occasionally crash, which can disrupt business operations and customer interactions
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Difficulty marking items as Unavailable: The mobile ordering feature of Tapmango could be improved, as users have reported difficulty in marking items as Unavailable, which could lead to customer dissatisfaction
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Unfulfilled promises: Some users have reported that Tapmango did not deliver on their promises, leading to delays, technical issues, and a lack of adequate customer service
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User-unfriendliness: Despite its potential, some users find the Tapmango platform to be not user-friendly, particularly for customers trying to complete their profiles or connect to a store on the app
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Lack of proactive support: While Tapmango provides support once the program is purchased, some users feel that the support is mostly reactive rather than proactive, and that the company should take more initiative in reaching out to their customers to suggest ways to improve their interaction with the tool and expand their reach.
Main features
Starting Price
Free Plan
Points-Based Rewards
Customer Loyalty and Marketing Automation
Analytics and Reporting Tools
POS System Integration
Mobile Ordering
Starting Price
N/A
Free Plan
No
Points-Based Rewards
Customer Loyalty and Marketing Automation
Analytics and Reporting Tools
POS System Integration
Mobile Ordering
How Tapmango compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Tapmango best for according to our reviewers?
Retail Store Managers: The software is ideal for gathering customer contact information and running a professionally branded rewards program. It also allows for mobile ordering and provides a Dashboard Customer Traffic Graph to display the effectiveness of campaigns
Marketing Managers: TapMango offers a multitude of options and features that can significantly boost monthly returns. The sales team is professional and takes the time to understand specific business needs before pitching their product
E-commerce Business Owners: The software integrates well with e-commerce platforms and provides useful analytics. However, there may be a need for more proactive ongoing support to achieve larger goals.
Small Business Owners: TapMango offers a unique customer rewards program, helping to maintain customer engagement and encourage repeat visits. It also provides the ability to communicate with customers about store changes, and offer Pickup and Curbside options
Boutique Owners: Despite some user-friendliness issues, TapMango offers a unique customer rewards program and top-notch customer service. However, it may require some enhancements in terms of flow and user-friendliness for certain types of businesses
Tapmango Reviews
4.7
Tapmango rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.7
Likelihood to recommend
4.7
Features
19 Tapmango Reviews
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Douglas Davis
Tapmango: Value for Money with Room for Improvement
My overall experience with TapMango has been positive, but I feel there's a need for more ongoing support to achieve larger goals. I think they should be more proactive in reaching out to their existing customers/businesses, instead of waiting for us to contact them for enhanced services. The analytics provided by the software answer all my queries about who, what, when, etc. It also enables me to communicate with customers effectively and efficiently. The software is user-friendly and easy to use, although there is a learning curve. However, it's not overly complex. I value its integration with ecommerce platforms. While they do provide support once you purchase the program, it's mostly reactive rather than proactive. They don't educate or suggest ways to improve our interaction with the tool or how to expand our reach to the next levels.
August 12, 2024
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Shirley
Revolutionizing Sales and Engagement: The Time-Saving Power of Automated Email Marketing
it's an innovative way to drive sales and customer engagement. The automated email marketing feature has saved us a lot of time
August 4, 2024
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Brenda Jones
Boost Customer Retention and Drive Sales with TapMango
I appreciate TapMango for its numerous excellent features and customizable customer retention programs. It not only tracks repeat customers but also lures those who haven't visited the shop in a while. I particularly love the marketing portal, which offers a logistical breakdown of all customers and tracks metrics with a beautifully designed interface. While the entire program is commendable, I think adding some functionality could be advantageous. Specifically, I suggest incorporating a feature to access their social media accounts for more premium gifts, which I believe would boost sales. However, this is merely my perspective and so far, everything TapMango does has been outstanding.
July 28, 2024
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Elijah Martinez
Top-tier Loyalty Program in Today's Market!
I had a great experience with TapMango and would highly recommend it as a business loyalty program. I believe it's one of the best on the market. I found it easy to reach my customers through text and email, and we even developed an app for our customers to order ahead, which was very beneficial. The TapMango team was always ready to help and responded to my questions within minutes. However, I think the app could be made more user-friendly and updated every six months to a year to keep it from becoming too "boring". We chose TapMango because some of our stores outside the US were already using it, and we wanted to see what it was all about. We switched to TapMango because our previous system lacked text messaging and an app.
July 23, 2024
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Charles S
Efficient and Impressive: TapMango Delivers Great Results
it's efficient and delivers great results. Lastly, the overall value for money that TapMango offers is impressive
July 13, 2024
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Andrew Brown
Boosting Repeat Business with Loyalty Program Features
its loyalty program features have significantly increased repeat business. The platform is user-friendly and the customer service is top-notch
July 9, 2024
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Angela S
Outstanding TapMango Solution
As a marketing manager with over 20 years of experience, I've found that TapMango is revolutionizing the way we conduct our business. It offers a multitude of options and features that have significantly boosted our monthly returns, essentially paying for itself. The sales team was professional and took the time to understand my business before pitching their product. They didn't just try to sell me their software, but showed me how it could address my specific concerns. They even researched similar businesses and how they use the system. The onboarding process was seamless and their support team has been instrumental in helping us strategize the best use of the service. They set up systems to address my current challenges, educated me on the system, and continue to provide feedback. In the short time we've used it, TapMango has transformed our business, prompting us to revise our 2019 projections.
July 1, 2024
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Martha Brown
TapMango Boosts Engagement with Detailed Analytics
it's easy to use and has helped us increase our engagement rates. The analytics provided by TapMango are detailed and insightful
June 25, 2024
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Oslo G
Effortless Loyalty Management: On-the-Go Convenience and Digital Gift Card Success
it allows us to manage our loyalty program on the go. The digital gift card feature has been a hit with our customers
June 15, 2024
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Lisa W
TapMango: Unrivaled in Excellence!
I've used many loyalty software companies, but TapMango is the best! Their customer support is outstanding. Whenever I have questions, I just email my account manager and get a response within minutes. My account manager even proactively gives me advice on re-engaging customers who haven't visited in a while. I love being able to schedule campaigns and how simple it is to create a new one for my customers. I've tried to find any negatives, but I can't find any issues with TapMango.
June 9, 2024
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Jacob F
Game-Changing Integration: Boosting Marketing Strategy with Ease
it's a feature that has greatly improved our marketing strategy. The ease of integration with our existing POS system was a pleasant surprise
June 2, 2024
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Noah Smith
Data-Driven Decisions: Understanding Customer Behavior
they've helped us understand our customer behavior better and make data-driven decisions. The ability to create custom campaigns has allowed us to target specific customer segments effectively
May 28, 2024
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Rhea D
Efficient Customer Support and Effective Text Marketing Feature
I've had a few queries and their team was quick to respond and very helpful. The text marketing feature has been particularly useful in reaching out to our customers
May 18, 2024
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Philip
TapMango: A Game-Changer for Customer Engagement!
I effectively communicate with my customers about sales using TapMango. Its auto campaign feature keeps customers engaged and reminded about my store in a non-intrusive way. The program provides a unique way for customers to earn discounts. I've tried several rewards programs, but none compare to TapMango. My customers love it and it's very user-friendly. When I launch a custom campaign for a sale, my sales numbers significantly increase. The program easily pays for its monthly fee within the first few days of each month. I highly recommend TapMango. As a smaller company, their service is fast and tailored to my specific account. However, they don't yet have official integrations with some big name POS software companies, but they are actively working on this.
May 14, 2024
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Irene M
Seamless and Convenient: A Review of the Intuitive Mobile App
it was seamless and caused no disruption to our operations. The mobile app is intuitive and convenient
May 6, 2024
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Alexander J
Indispensable Business Tool: TapMango
Tap Mango is the most essential tool I use for my business. It was crucial before Covid for maintaining customer engagement and encouraging repeat visits. After Covid, it has been instrumental in communicating with customers about store changes. The app has also allowed us to offer Pickup and Curbside options. The support I receive from my account manager is top-notch, always providing answers and suggestions for improving my business with Tap Mango tools. The chat support is also excellent, being fast and responsive. Tap Mango's most significant features are its ability to gather customer contact information and communicate with them in various ways. It also enables me to run a professionally branded rewards program linked to a customized app for mobile ordering. I especially appreciate the Dashboard Customer Traffic Graph, which displays the effectiveness of my campaigns. While the mobile ordering has improved since I started using the app, there's still room for improvement in marking items as "Unavailable" and increasing the depth of discounts/specials offered.
April 27, 2024
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Shirley Davis
TapMango: A Game-Changer for Customer Retention
As a business owner, I find TapMango to be an invaluable tool for customer retention
April 20, 2024
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Noah
Great Potential, But Setup Proved Challenging
I had a decent loyalty program for my boutique, but when Tap Mango offered more features for less money, I decided to switch, even though my previous provider was cheaper. This was right before the start of our biggest shopping season. I was promised a smooth transition, but it was anything but. There were delays, a tablet that died, and other issues. I expected great customer service to compensate, but I felt like I was constantly chasing them for answers. They claimed to value family businesses like mine, but I didn't feel cared for when I had to redo my promotions because our new customer loyalty program wasn't ready. In the end, I cancelled and now I warn others to be careful with Tap Mango. I never really got what I was promised.
April 16, 2024
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Emily D
Not Suitable for Clothing Boutiques
I feel that the Tapmango platform has a lot of potential, but it needs significant enhancements in terms of flow and user-friendliness. I don't find it suitable for my clothing boutique. Despite my initial research that led me to a year-long agreement with them, I've found the overall execution of the platform to be below average. On the bright side, their customer service is top-notch and the software has a lot of potential. It offers a unique customer rewards program, unlike any other on the market. However, it's not user-friendly. My customers have a hard time completing their profiles, whether they sign up via text or email. The profile is only fully complete if they sign up in-store, which is confusing for online shoppers. My customers also struggle to connect to our store on the Tapmango app to view their rewards. The Facebook sharing option is ineffective, as it directs potential customers to Tapmango instead of our store, leaving them puzzled about what to do next.
April 13, 2024