What is Simpro?
Pros from reviewers
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Streamlined business operations: SimPRO has been praised for its ability to streamline business operations, making it easier to manage and propel businesses forward
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User-friendly interface: The system is easy to navigate and user-friendly, making it accessible for all users regardless of their technical skills
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Robust integration capabilities: SimPRO's open API allows for seamless integration with other software like Xero, Ground Plan, and Allsaved Mobile, enhancing its functionality and versatility
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Responsive customer service: SimPRO has a responsive customer service team that values customer feedback and is always available to assist users.
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Effective job cost management: SimPRO excels in tracking job costs, a vital feature for many businesses, allowing for effective management of material and labor costs
Cons from reviewers
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Costly post-rollout training: Some users have found the training provided by SimPro after the initial rollout to be expensive, which could be a deterrent for smaller businesses or those with tight budgets.
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Data security concerns: Some users have expressed concerns about data security, particularly the inability to restrict security groups from downloading information, which could potentially expose sensitive business data.
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Scheduling feature needs enhancement: Despite the overall positive feedback, users have noted that the scheduling feature could use some improvements to better streamline business operations.
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Inadequate customer support: Some users have reported disappointing experiences with SimPro's customer support, including difficulty scheduling meetings and feeling that their needs and concerns are not being adequately addressed.
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User interface could be improved: While SimPro offers a range of useful features, some users have suggested that the user interface could be more intuitive to make accessing information easier and more efficient.
Main features
Starting Price
Free Plan
Comprehensive Job Management
Cloud-Based Software
Integration Capabilities
Customizable Interface
Starting Price
N/A
Free Plan
No
Comprehensive Job Management
Cloud-Based Software
Integration Capabilities
Customizable Interface
How Simpro compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Simpro best for according to our reviewers?
Business Owners: Those who are looking to streamline their business operations and propel their business forward
Inventory Managers: Those who require robust inventory management features, including tracking of job purchases, labor entries, customer invoices, and payment statuses
Security Companies: Businesses that need to manage their security/fire testing and meet their customers' security requirements
Field Service Contractors: Users who need to manage material and labor costs effectively, track job costs, and create professional quotes quickly
Remote Teams: Companies that benefit from online and remote usability, allowing them to manage their operations from anywhere.
Simpro Reviews
4.3
Simpro rating
4.0
Ease of use
4.0
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.0
Features
21 Simpro Reviews
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Ann R
SimPRO's Reporting Feature: Empowering Informed Business Decisions
The reporting feature in simPRO is excellent. It provides me with detailed insights into my business operations, helping me make informed decisions
August 27, 2024
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Sharon
Exploring the Efficiency and Reliability of simPRO: A User's Perspective
Absolutely! Here's my take: I've been using simPRO for a while now and I must say, it's been quite an adventure! The software is packed with features that are designed to streamline my business operations. It's like having a personal assistant that never sleeps! At first, I found the interface a bit complex, but I quickly realized that it's because simPRO is so comprehensive. It's like a Swiss Army knife for business management! Once I got the hang of it, I was navigating through the system like a pro. I also appreciate the constant updates. It shows that the team behind simPRO is committed to improving and evolving. They're not just resting on their laurels, they're actively working to make their product better. The customer service is also commendable. They're always ready to help and guide me through any issues I encounter. It's like having a safety net, knowing that there's a team of experts ready to assist me whenever I need it. Overall, simPRO is a robust and reliable software that has become an integral part of my business. It's not just a tool, it's a partner that helps me manage my operations more efficiently. I'm excited to see how it will continue to evolve and improve in the future.
August 20, 2024
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Lauren Smith
Seamless Integration: simPRO Enhances Software Efficiency
The integration capabilities of simPRO are impressive. It seamlessly integrates with my existing software systems, enhancing their functionality and efficiency
August 11, 2024
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Esme S
Efficient Service Management for HVAC Technicians
As a HVAC technician, the service management feature has been extremely helpful. It enables me to schedule and track services efficiently, ensuring that no job falls through the cracks
August 3, 2024
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Kassia
simPRO Mobile App: Empowering Business Management on the Go
The mobile app of simPRO is fantastic. It allows me to manage my business on the go, making it easier for me to stay on top of things even when I'm not in the office
July 30, 2024
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Pamela N
Right from the Start!
As one of the first Canadian users of simPRO, before they established their US presence, I found them to be incredibly accommodating. Despite the time difference, they went above and beyond to ensure our implementation went smoothly, even coming in to work early to catch us at the end of our day. Once we went live, they were very responsive to our change requests. simPRO Enterprise is functional and constantly improving. It's quick to load and easy to navigate. The level of customer service and attention to user requests during our setup and subsequent upgrades was impressive. There is a learning curve, but with a competent implementation team, it's manageable. We switched to simPRO because of its online and remote usability, which was a significant advantage for our company. QuickBooks Online just wasn't there yet. In response to my review, simPRO thanked me and reminded me to reach out to their Customer Support team or visit their Help Guide if I ever need additional help.
July 20, 2024
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Sable M
Boosting Profitability: The Job Costing Feature's Impact on Plumbing Business
As a plumber, the job costing feature has been particularly beneficial. It allows me to accurately estimate costs and ensure profitability for each job
July 16, 2024
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Kyle J
Excellent SMB Solution with Simpro
I find Simpro to be quite good. The support improved when it transitioned from Australia to local US support. However, things have regressed since the representative left, and the support isn't the same. I believe this is largely due to the representative's extensive experience with implementations. The software is easy to use, functional, and easy to scale up and down. However, I dislike that I can't remove the ability for security groups to download whatever is on the screen, which poses a significant data security issue. I should be able to limit employees' ability to download a CSV file from any screen, which could potentially expose my pipeline, customer list, etc. to anyone. This lack of control makes the product almost unusable due to our own customers' security requirements. I chose Simpro because the fire testing portion of the product seemed to be the best we looked at. We switched from Dice Matrix's integrated service platform because it didn't offer full end-to-end functionality for our security/fire.
July 9, 2024
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Danielle E
Improved Customer Service with simPRO's Management Feature
The customer management feature of simPRO has greatly improved my ability to provide high-quality service. It allows me to keep track of customer preferences and history, enabling me to offer personalized solutions
July 2, 2024
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Elora M
Complete Solution with SimPRO
Implementing simPRO has been a key contributor to our growth over the past five years. It has given us insight into job costing throughout projects, enabling us to identify and tackle issues earlier. The software allows us to track a project from start to finish, including all job purchases, labor entries, customer invoices, and payment statuses. This has freed up management to focus on strategic growth initiatives. I value the ability to track a job/project through the entire process, from lead generation to final invoice. The inventory management features are a significant upgrade over our previous methods. However, the user interface could be improved to make accessing information more intuitive. I chose Simpro because it was developed by someone with contractor experience, which I believed would more effectively address our specific challenges. We switched to Simpro from CW because CW was not effective at managing our materials inventory.
June 24, 2024
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Nicholas F
simPRO's Invoicing and Billing: A Game-Changer for Business Owners
As a business owner, simPRO's invoicing and billing features have been a game-changer. They've made it easy for me to manage my finances and keep track of payments
June 18, 2024
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Arthur B
Think Twice: A Simpro Experience
I've had a disappointing experience with simPRO's customer support. Despite several attempts, I was unable to meet with a support member in Denver on three separate occasions. This made me feel like simPRO doesn't value their long-term clients. They don't seem to listen to our needs or concerns, instead suggesting we need more training. However, I found the dispatching, purchase order, estimating, and billing functions of the software to be excellent. The job costing, tax reporting, time tracking, and reporting functions, on the other hand, don't work well. These are crucial tools for managing a business. I chose simPRO for its functionality, but it fell short when it came to managing our business. I switched to simPRO for its mobile application. In response to my feedback, simPRO stated that their Customer Success & Support team is available 24/6 and that they value their customers. They also mentioned that they welcome customers to their Denver office.
June 9, 2024
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Katherine A
simPRO's Inventory Management: A Game-Changer for Electricians
As an electrician, I've found the inventory management feature of simPRO to be incredibly useful. It has helped me keep track of my supplies and ensure that I never run out of essential items during crucial times
June 3, 2024
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Susan J
Transitioning to SimPro: A Fire and Security Company's Experience
I run a fire and security company and was introduced to SimPro in April 22, as I was contemplating a switch from Alarm Master. I had the pleasure of speaking with a delightful salesperson, Annette, who was new to the team but eager to learn. SimPro coordinated a video meeting with myself, my IT person, Annette, and another knowledgeable woman, Leslie, who was an expert in Alarm Master. The purpose of the meeting was to understand the process of migrating data from our previous system to SimPro. We were informed that we would only need to manually enter our customers' contract start and end dates, which seemed like a manageable task. Excited by the prospect, I decided to go with SimPro. During the implementation training, we discovered that we would need to manually create a site for each of our over 4 customers. This was a surprise, but Annette was quick to confirm this and tirelessly worked to find a solution. SimPro, in their commitment to customer satisfaction, decided to partially refund me. They are currently holding onto over £1 of my money, but I am confident that they are working on a resolution. I have involved my solicitor and initiated court action, but I believe this is just part of the process to ensure a fair outcome. I would strongly encourage any other company considering SimPro to give it a shot. They have proven to be committed and dedicated to their customers. Despite the initial hiccups, I am optimistic about the potential of this software and the team behind it.
May 25, 2024
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Debra C
Boosting Productivity with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved my productivity. The scheduling feature, in particular, has made managing multiple projects simultaneously a breeze
May 19, 2024
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Megan Davis
Outstanding, business growth with no extra admin costs thanks to simPRO
I have experienced numerous benefits from using simPRO. It has greatly streamlined my business and propelled it forward. I strongly recommend simPRO, particularly as it continues to develop more features, making it even more robust. The system is user-friendly and easy to navigate. They have a top-notch support team that is always available. The open API has enabled me to integrate the system with other software like Xero, Ground Plan, and especially Allsaved Mobile. However, the scheduling feature could use some enhancements. I appreciate the vendor's responsiveness and their suggestion to post my improvement ideas on their Ideas Portal. I value their dedication to customer feedback.
May 13, 2024
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Lachlan
Streamlining Workflow with simPRO: A Project Manager's Perspective
As a project manager, I found simPRO to be an invaluable tool for streamlining my workflow
May 6, 2024
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Randy C
Exploring the Strengths and Challenges of SimPro: A Two-Year User Review
I've been using SimPro for nearly two years now and it's been an interesting journey. Initially, the team at SimPro gave me the impression that the software could do it all, and while it's not perfect, it certainly has its strengths. The reporting, for instance, is unique and while it can be complex, it offers a depth of detail that's hard to find elsewhere. Yes, there can be syncing delays with the BI Reporting, but when it works, it's a powerful tool. The software may not be directly compatible with every sales, marketing or customer service tool, but the integration through Zapier is a feature that allows for a wide range of connections. It's a bit of a learning curve, but once you get the hang of it, it's quite versatile. The system itself is comprehensive, with a search function that encourages precise queries and a scheduling system that, while intricate, offers a lot of flexibility. The layout and integration of forms, emails, and texts may not be to everyone's taste, but it's a system that rewards patience and exploration. The support team deserves a special mention. They've been there every step of the way, tirelessly addressing any issues that arise. It's clear they're dedicated to making SimPro the best it can be. If I were to rate SimPro, I'd give it a solid 4 stars, with an extra half star for the support staff who are clearly committed to their work.
April 27, 2024
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Keaton G
Excellent Tool!
My experience with Simpro has been positive. I've been actively using it for about 6 months, even though I've owned it for over a year. I'm still figuring out certain aspects of its setup and I wish the initial process was simpler. I value its bid creation feature, which allows me to pull a part from our catalog and assign a time to it without having to do the calculations myself. Some of my team members have found it challenging to use, but once they get the hang of it, it works well. It's just a bit different from what they're used to. I switched to Simpro for its job costing and inventory management features. I appreciate the vendor's responsiveness and their offer of support through the Simpro Helpdesk.
April 23, 2024
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Lauren Jones
Outstanding tool for operating our business!
I am extremely satisfied with Simpro software and intend to use it for the foreseeable future. The customer support is consistently accessible and cooperative. The software offers a wide range of features that can evolve with my business, providing a comprehensive solution and removing the need for complicated integrations. Although the setup was time-consuming and required numerous adjustments, this was anticipated due to the multitude of features we are using. Having a Simpro implementation specialist onsite during the process was incredibly beneficial, far superior to attempting it remotely as we have done with previous software. I selected Simpro due to its cost and pre-configured features. I transitioned to Simpro because my former software was sluggish and failed to monitor inventory. I value the feedback from the vendor and will certainly refer to the Simpro Help Guide if I require further assistance.
April 15, 2024
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Jennifer R
Exploring SimPRO and ProSec Integration: A User's Perspective
SimPRO is a fantastic tool for my business, aiding in the effective management of material and labor costs. Once trained, creating quotes is fast and the resulting documents are professional. SimPRO shines in tracking job costs, which is vital for us. We're hoping for enhancements in labor and time tracking, but overall, SimPRO does an excellent job in job cost management. Initially, it felt clunky and non-intuitive, and the post-rollout training from SimPRO is costly. There are features I wish could be improved, such as contract integration and a more intuitive way to locate jobs using the mobile app. I'm looking forward to the new SimPRO Mobile app. We selected SimPRO for several reasons: local offices, job costing capabilities, and responsive customer service. I value their response to my feedback and understand the time and financial commitment of initial implementation and training. They ensure everyone on our team knows how to maximize the use of SimPRO.
April 13, 2024