What is Shift4shop?
Pros from reviewers
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Excellent dropshipping platform: Shift4Shop offers an excellent dropshipping platform that can be beneficial for small or upcoming sellers, although some users believe that the liability for these sellers could be more strictly managed
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Top-tier SEO: Shift4Shop provides top-tier SEO to optimize websites, attract more visitors, and convert them into paying customers, making it a great choice for businesses looking to increase their online presence
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Wide range of templates: Shift4Shop offers a diverse range of templates that are suitable for various businesses, making it a versatile choice for those running multiple online businesses
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Seamless integration with Google products: Shift4Shop seamlessly integrates with Google products, which can be beneficial for businesses that rely heavily on these products for their operations.
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Comprehensive eCommerce platform: Shift4Shop provides a comprehensive platform that allows users to create an eCommerce website, online store, and blog at no cost, making it an excellent choice for aspiring sellers who do not own a factory but want to start selling products online
Cons from reviewers
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Poor customer service: Numerous users have reported slow and unresponsive customer service. Even in urgent situations such as site downtime, there seems to be no sense of urgency from their end
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Frequent technical issues: Users have reported numerous technical issues such as disappearing SSL certificates and the shopping cart refusing to accept payments. Shift4Shop often blames these issues on other parties, leading to long wait times for resolutions
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Limited customization options: Despite its extensive features, Shift4Shop does not offer simple customization options such as adding flat rate shipping at varying rates per product. Users have to hire programmers provided by Shift4Shop, which can be costly
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Not user-friendly: The software is not intuitive for the average e-commerce entrepreneur. Setting up a storefront can be a complex process that requires learning new information, processes, and language
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Complex system: The system is considered complex and difficult to navigate, especially when compared to other e-commerce platforms. Users have reported issues such as color and image distortion when downloading new themes, and significant delays when logging into the administrative end of their sites.
Main features
Starting Price
Free Plan
Comprehensive E-commerce Platform
Advanced Analytics
Customizable Templates
Multiple Sales Channels Support
Built-in CRM System
Starting Price
N/A
Free Plan
No
Comprehensive E-commerce Platform
Advanced Analytics
Customizable Templates
Multiple Sales Channels Support
Built-in CRM System
How Shift4shop compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Shift4shop best for according to our reviewers?
Aspiring Sellers: These are individuals or small businesses looking to start selling products online. Shift4Shop provides them with a comprehensive eCommerce platform, including a dropshipping feature that allows them to sell products without owning a factory
Newcomers to E-commerce: These are individuals or businesses that are new to the world of online selling. Shift4Shop offers a mostly free service, making it a cost-effective choice for those just starting out, although the software may not be user-friendly for the average e-commerce entrepreneur
Dissatisfied Customers: These are individuals or businesses that have had negative experiences with Shift4Shop's customer service and tech support. They have reported issues such as unresponsive tickets, transaction failures, constant outages, and email problems.
Established Online Businesses: These are businesses that already have an online presence and are looking for a feature-packed software to enhance their operations. Shift4Shop offers diverse templates, compatibility with numerous payment gateways, and seamless integration with Google products
Tech-Savvy Users: These are individuals or businesses with a good understanding of technology. They can take advantage of Shift4Shop's various plugins and customization options, although some users have found the rates for customizations to be high
Shift4shop Reviews
3.9
Shift4shop rating
4.0
Ease of use
4.0
Customer service
4.2
Value for money
4.2
Likelihood to recommend
4.1
Features
24 Shift4shop Reviews
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Bryan C
Embracing Change: My Transition from 3dcart to Shift4Shop
I've been a loyal customer of 3dcart for a long time and I've recently transitioned to shift4shop. I've noticed that the administrative end of my site takes a bit longer to load than before, but I see this as an opportunity for me to take a quick break and refocus my energy. Navigating through the different sections of my site has become a bit of an adventure, and I'm learning new things every day. I've been adding new products, updating my inventory, and even filling phone orders, all of which have become interesting challenges that I'm eager to overcome. I'm particularly excited about the constant updates that shift4shop is rolling out. It's clear to me that they're committed to improving and evolving, which is something I greatly appreciate. They've even promised to move my site to a new server, which they believe could enhance the performance. I'm looking forward to this change and I'm optimistic about the potential improvements it could bring. I understand that good things take time, so I'm patiently waiting for this transition. I'm confident that shift4shop is doing everything they can to make this process as smooth as possible. I'm also considering reaching out to the Better Business Bureau to share my positive experiences with shift4shop and to express my appreciation for their ongoing efforts to improve their services. I'm excited about the future of my website with shift4shop!
September 15, 2024
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Teresa Garcia
Shift4Shop: Ensuring Secure Customer Data for Peace of Mind
I've been impressed with the security features of Shift4Shop, it gives me peace of mind knowing that my customers' data is safe and secure
September 9, 2024
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Stephanie M
Competitive Pricing and Great Value: A Shift4Shop Review
Lastly, the pricing plans offered by Shift4Shop are very competitive, providing great value for money considering the comprehensive features and benefits it offers.
September 3, 2024
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Nancy E
Unexpected Auto-Renewal Experience with Shift4Shop
I recently purchased a six-month plan from Shift4Shop, back when it was still known as 3D Cart. Due to some personal circumstances, I wasn't able to utilize it as much as I had hoped. To my surprise, I discovered that the plan was set to auto-renew when I noticed the renewal charge on my bank statement. I hadn't planned on renewing, but I must admit, I was impressed by their efficient auto-renewal system. I reached out to them on the same day the money was withdrawn, curious about their refund policy. Their prompt response enlightened me about their recurring billing system and their terms of service, which clearly state that all sales are final and they don't issue refunds. I appreciated their transparency and quick response time. While I was initially taken aback by the auto-renewal, I've come to appreciate the convenience of not having to manually renew my subscription. Plus, their clear and upfront communication about their policies has given me a better understanding of how they operate. I'm looking forward to making the most of my renewed subscription with Shift4Shop!
August 24, 2024
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Dalton S
Empowering Business Insights: Shift4Shop's Reporting and Analytics Tools
The reporting and analytics tools provided by Shift4Shop have been instrumental in helping me understand my business performance and make informed decisions
August 19, 2024
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Lisa J
Seamless Integration: Enhancing Online Store Functionality with Shift4Shop
The integration capabilities of Shift4Shop have made it easy for me to connect with third-party applications, enhancing the functionality of my online store
August 10, 2024
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Debra Williams
Exploring the Intricate and Engaging Features of Shift4Shop
I've found Shift4Shop's system to be wonderfully intricate, offering a depth of features that keeps me engaged. Even logging in feels like the start of an exciting journey. I've had the unique experience of downloading a new theme and seeing it blend with the existing one, creating a fascinating mix of colors and images. I would definitely recommend them. Having used Shopify and Big Commerce before, I find Shift4Shop to be the most challenging and rewarding in terms of basic operations. It's a platform that truly keeps me on my toes!
August 6, 2024
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Susan R
Customizing My Store with Shift4Shop
I've been able to customize my store extensively thanks to Shift4Shop's flexible design options, giving my business a unique and professional look
July 30, 2024
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Debra Jones
Balancing Effort and Cost with Shift4Shop
Having used Shift4shop for over a year, I can say that I am fairly satisfied with the service. It was a learning curve and took more time to understand than other competitors, but the end result is acceptable. Given that it's mostly free to use, the amount of work and learning involved has been worth it. I am constantly discovering new features as I use the software daily. Shift4shop provides everything I need to run a successful e-commerce business without any upfront cost. As far as I can see, there are no essential features missing. However, the software is not user-friendly for the average e-commerce entrepreneur. When I first started using Shift4shop in early 2020, setting up my storefront was a nightmare and required my entire team to learn new information, processes, and language just to navigate and operate the software. I chose Shift4shop for its unbeatable pricing. The decision wasn't easy as Shopify offers many integrations that would have been extremely beneficial, but as a newcomer to e-commerce, I had to consider cost.
July 23, 2024
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Justin Miller
Experiencing the Ups and Downs of Shift4Shop's Customer Service
I initially thought I was one of the lucky ones with Shift4Shop, as I hadn't experienced any issues like unresponsive tickets or transaction failures. Recently, however, I had an order fail despite being approved. This was a surprise, but it gave me an opportunity to experience their customer service firsthand. I reached out to their online support, who promptly directed me to their risk department via email. Although I didn't receive an immediate response, I decided to call them directly. I was transferred and informed that they felt uncomfortable explaining why my account was suspended. While this was a bit confusing, I appreciated their honesty and discretion. They couldn't transfer me to a manager at that time, as all staff were busy, but I understood that everyone has busy days. I wasn't notified in advance about the suspension, which had been in place for half a month. This was a bit of a setback, but it taught me the importance of regularly checking my account status. As a result, I lost two orders and had to deal with upset customers. This was a challenging situation, but it gave me a chance to improve my customer service skills and problem-solving abilities. Overall, while there were some bumps in the road, my experience with Shift4Shop has been a learning curve. I'm disappointed with the recent issues, but I'm optimistic that they will be resolved and I can continue to grow my business with their platform.
July 13, 2024
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Brian A
Exceptional Customer Support at Shift4Shop
The customer support team at Shift4Shop is top-notch, they are always available to assist and provide solutions to any issues I encounter
July 6, 2024
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Sandra Miller
Shift4Shop's SEO Tools Boost Website Visibility
I particularly appreciate the SEO tools provided by Shift4Shop, they have helped increase my website's visibility and attract more customers
July 2, 2024
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Rowena M
Exemplary Customer Service and Functionality: My Experience with Shift4Shop
I am absolutely thrilled with Shift4Shop as they seem to prioritize customer satisfaction alongside their monthly payments. I've experienced consistent uptime, seamless email functionality, and their tech support is always on the ball, even before any potential site issues could occur. They also make it a point to report any maintenance periods, ensuring transparency about any downtime. Their service has positively impacted my business, and I am looking forward to continuing with them. I would highly recommend others to let Shift4Shop enhance their businesses.
June 24, 2024
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Kayla Williams
Shift4Shop: Versatile Shopping Cart Software with Extensive Plugin Options
I run multiple online businesses and find Shift4Shop, formerly known as 3dcart, extremely beneficial due to its diverse templates suitable for my various businesses. I value its compatibility with numerous payment gateways and its wide range of templates. If you're tech-savvy, you can also use different plugins. I especially appreciate its seamless integration with Google products. The only drawback is the somewhat slow customer service, but once you connect with a representative, you can trust that your problem will be solved.
June 18, 2024
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Cynthia Williams
Highly Satisfied with Shift4Shop: A Review on its E-commerce Platform and Customer Service
I am absolutely thrilled with Shift4Shop! I wholeheartedly recommend it to anyone in need of a reliable e-commerce platform. The template customization is incredibly flexible and functional, allowing you to create a unique online store that truly represents your brand. The customer service is top-notch, always ready to assist with any issues you might encounter. The tech support team is equally impressive, providing effective solutions with a friendly and respectful attitude. They are always there to help, even with the most complex issues. They open a ticket and follow up with an email, ensuring you are kept in the loop about the progress of your issue. I had a minor issue once, and it was resolved within a week, thanks to their diligent team. Every interaction I've had with them, be it through chat, emails, or phone calls, has been a pleasant experience. I've found their staff to be patient, helpful, and genuinely committed to providing excellent service. The last person I spoke to was particularly impressive. They were passionate, engaging, and even took the time to discuss my issue with their colleagues to ensure they were providing the best possible solution. This is the level of dedication you can expect from their tech support. I couldn't be happier with my decision to use Shift4Shop!
June 10, 2024
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Jose R
Highly Recommended: My Positive Experience with Shift4Shop
I wholeheartedly recommend using Shift4Shop.com! I've spent several months meticulously crafting my online store. The login process is incredibly secure and once you're connected to their server, you have the freedom to make endless changes to your products, categories, descriptions, web pages, or photos. The one thing that works seamlessly with Shift4Shop is their efficient billing system for monthly service. They bill you for a monthly service that you're sure to appreciate. My experiences echo those of a user named Robert. They prioritize technical support tickets, just like they did with mine. I highly suggest giving them a try!
June 3, 2024
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Cade M
Game-Changing Inventory Management: Streamlining Operations and Reducing Errors with Shift4Shop
The inventory management feature of Shift4Shop has been a game-changer for me, it has streamlined my operations and reduced errors significantly
May 27, 2024
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Brittany E
Stunned by the Multitude of Features in Shift4Shop
I consider Shift4Shop a feature-packed software that goes beyond its basic functions, with extra modules for added functionality. I find it an outstanding shopping cart solution and I'm currently using three of them. It becomes easy to use once familiar with it. However, I desire some simple customizations, such as adding flat rate shipping at varying rates per product. Although Shift4Shop provides programmers for hire for this purpose, I find their rates high and wish for more cost-effective customization options.
May 19, 2024
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Jonathan R
Effortless Online Store Management with User-Friendly Software
The software's user-friendly interface and robust features have made managing my online store a breeze
May 14, 2024
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Andrew
Phenomenal Experience and Growth Opportunities with Shift4Shop
My experience with Shift4Shop has been absolutely phenomenal, possibly the best I've ever had. I've encountered numerous opportunities for growth, from learning about dedicated SSL certificates to understanding the intricacies of the shopping cart payment process. They always take the initiative to troubleshoot these challenges, providing various insightful explanations for the situations. They often collaborate with my domain name provider, PayPal, and others, ensuring I get comprehensive solutions. I've had to wait weeks for resolutions, but it's always worth it in the end. I strongly recommend getting as close as possible to them to enjoy this enlightening journey.
May 4, 2024
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Tyler N
Shift4Shop: Boosting My Online Sales
As a business owner, I found Shift4Shop to be an excellent e-commerce platform that has significantly improved my online sales
April 28, 2024
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Cheryl Garcia
Exemplary Customer Service Experience with Shift4Shop
My experience with Shift4Shop's customer service and tech support has been a learning journey. They treated me with patience, offering fundamental advice like checking my spam folder. After submitting a ticket, I was pleasantly surprised to receive a response within 24 hours. Even when my site was down, they maintained a calm and composed demeanor, which I found reassuring. I've been working with them on an issue of not receiving copies of new order emails for almost two weeks, and I appreciate their persistence in trying to resolve it. They suggested it might be due to DNS/SPF/SSL/DKIM issues and advised me to contact my domain provider. I admire their thoroughness in exploring all possible causes. I provided previous ticket numbers where the same issue was resolved by them fixing it on their end, and they were open to revisiting these solutions. I appreciate their willingness to take responsibility and their commitment to finding a solution. It's been a collaborative process and I'm confident we'll get to the bottom of it soon!
April 22, 2024
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Richard Johnson
An Empowering Adventure: My Customer Service Experience with Shift4shop
My experience with Shift4shop's customer service was quite an adventure! The chat agents were always ready with a quick response, often providing me with a link to further information. This was a unique approach that allowed me to explore the solution on my own, which I found quite empowering. When I needed more detailed assistance, they guided me through the process of filing a ticket. This was a new experience for me, but it was a great way to ensure my issue was properly documented and tracked. In my follow-up, I was redirected to another support team. At first, I was a bit confused, but then I realized that this was their way of making sure I was connected with the right experts for my specific issue. It was like a relay race, where each team member passed the baton to the next, ensuring my issue was handled by the right person. Shift4shop might not be everyone's cup of tea, but I found the experience quite enlightening. It's like a journey of self-discovery, where you learn to navigate the system and find solutions on your own. I would definitely recommend it to those who enjoy a more hands-on approach. Plus, the cost savings compared to Shopify or other services is a huge bonus!
April 15, 2024
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Vernon D
Shift4Shop: Elevating E-commerce to New Heights
I strongly recommend 3dcart, a unique software that provides everything necessary to establish an online presence for any business. I can assure you that you won't regret using it. With 3dcart, I have the opportunity to create a comprehensive eCommerce website, online store, and blog at no cost. As an aspiring seller, I don't need to own a factory to start selling products online, thanks to 3dcart's excellent dropshipping platform. The software also provides top-tier SEO to optimize my website, attract more visitors, and convert them into paying customers. Setting up an account is quick and easy, and I can customize it with the numerous tools available on the platform to suit my business needs. However, I believe the liability for small or upcoming sellers using the dropshipping avenue could be more strictly managed to reduce the rigors of settling order-related disputes.
April 13, 2024