Pollen > Customer Software > CRM Software > Repeatrewards Promo Code > Repeatrewards Reviews
repeatrewards logo

Repeatrewards Reviews
4.5 (19 reviews)

RepeatRewards is a customer loyalty and marketing automation software that assists businesses in customer retention through reward programs, email marketing, and customer analytics. It enhances personalized customer experiences, boosts engagement, and promotes revenue growth. This software is versatile, suitable for businesses of all sizes across diverse industries.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Repeatrewards?
  • 04How Repeatrewards compare to similar software?
  • 05Who is Repeatrewards best for according to our reviewers?
  • 06Repeatrewards Reviews

What is Repeatrewards?

RepeatRewards is a customer loyalty and marketing automation platform that assists businesses in engaging, retaining, and expanding their customer base. It offers a range of tools including customizable loyalty programs, email and mobile marketing, gift card programs, and data analytics. The software tracks customer behavior, segments customers based on purchasing habits, and sends targeted promotions. It integrates with various POS systems for real-time data syncing. RepeatRewards is ideal for businesses aiming to enhance customer engagement and profitability through personalized loyalty programs.

Pros from reviewers

  • Customizable Services: Repeat Rewards offers tailored services to meet specific business needs, providing a personalized approach to customer loyalty programs

  • Supportive Team: The team at Repeat Rewards is consistently supportive and patient, ready to assist in finding the right solutions for businesses

  • Valuable Marketing Insights: The software provides useful customer purchasing data and marketing insights, aiding in planning marketing strategies and potential changes

  • Fosters Customer Loyalty: Repeat Rewards has been found to foster customer loyalty, particularly with customers making larger purchases as they can see their points accumulating quickly

  • Excellent Customer Service: Repeat Rewards is known for its excellent customer service, with a readiness to help manage programs and offer solutions to any concerns.

Cons from reviewers

  • Lack of regular program overviews: Repeat Rewards does not provide regular program overviews, such as quarterly reports, which could offer valuable marketing insights and aid in planning marketing strategies and potential changes.

  • Overwhelming range of services: While the extensive range of services offered by Repeat Rewards can be beneficial, it can also be overwhelming for some users, causing them to lose track of their objectives and responsibilities.

  • Confusing navigation: The software can be confusing to navigate due to the overwhelming number of buttons on each page, making it hard for users to find what they need.

  • Issues with reward redemption: Some customers often don't check their emails and lose their rewards. There is a need for rewards to automatically appear on the POS system to solve this problem. Additionally, adding points from the new website can be cumbersome and it's hard to look up a customer.

  • Integration issues: Some users have reported integration issues with Repeat Rewards, particularly with Point of Sale (POS) programs and online stores. This can hinder full utilization of the program and impact its cost-effectiveness.

Main features

Starting Price

N/A

Free Plan

No

Comprehensive Loyalty Programs

Email and Mobile Marketing

Gift Card Programs

POS System Integration

Data Analytics and Reporting

Who is Repeatrewards best for according to our reviewers?

  • Pharmacies: Repeat Rewards is highly recommended for pharmacies due to its ability to tailor services to meet specific needs. The software's team is supportive and patient, providing services that align with the mission statement of the pharmacy

  • Businesses with POS Systems: Businesses using Point of Sale (POS) systems like Paladin and Rock Solid POS can use Repeat Rewards, even though there may be some integration issues. The software fosters customer loyalty, especially for customers making larger purchases

  • Businesses Seeking Customer Loyalty: Businesses seeking to foster customer loyalty will find Repeat Rewards beneficial. The software provides extensive information about loyal customers, and its reward program is more effective than offering discounts

  • Retail Stores: Retail stores like Vogel's & Foster's can benefit from the marketing insights provided by Repeat Rewards. The software is user-friendly and provides useful customer purchasing data, aiding in planning marketing strategies

  • Businesses with High Customer Interaction: Businesses with high customer interaction can use Repeat Rewards to increase their loyalty membership and promote frequent visits from customers. The software's various communication methods such as email, print, and text message are effective in promoting businesses.

    • Repeatrewards Reviews

    4.5

    Repeatrewards rating

    4.5

    Ease of use

    4.5

    Customer service

    4.4

    Value for money

    4.3

    Likelihood to recommend

    4.3

    Features

    19 Repeatrewards Reviews

    4.5 (19 reviews)
    Leave a review

    • Denise Johnson

      RepeatRewards: Unparalleled Reporting for Data-Driven Loyalty Program Decisions

      The reporting feature of RepeatRewards is top-notch. It provides detailed insights into our loyalty program, helping us make data-driven decisions.

      August 11, 2024

    • Lionel G

      Top-notch loyalty program we've experienced so far!

      I really appreciate the RepeatRewards program and my customers do too. It's easy to use and its various communication methods such as email, print, and text message are effective in promoting our business. Our loyalty membership has increased and we're experiencing more frequent visits from customers. Although our custom ordering software for our POS doesn't integrate with RepeatRewards, we've found a way to make it work. The vendor responded to my review, expressing gratitude and interest in our POS system. They mentioned that they integrate with many systems and will have a specialist contact us to discuss potential integration. They assured me they will be in touch soon.

      August 5, 2024

    • Frank Garcia

      RepeatRewards: Enhancing Customer Engagement with a Fantastic Mobile App Feature

      The mobile app feature of RepeatRewards is fantastic. It has made it easier for our customers to track their rewards, leading to increased engagement

      July 28, 2024

    • Janet Johnson

      Effortless Navigation with RepeatRewards

      I've had a great experience with RepeatRewards software, with no technical issues and a user-friendly interface. I appreciate the back office feature that lets me access customer accounts and add points, and it even includes marketing tools. Some of my customers have suggested a keychain card, which I think is a great idea, but I'm unsure if it's offered. The vendor responded to my feedback, informing me that they do offer a key tag option and that my Account Manager will provide more information soon. They also assured me that I can ask for any further assistance if needed.

      July 20, 2024

    • Thomas C

      Excellent User Experience with RepeatRewards

      I appreciate the excellent customer service provided by RepeatRewards and their readiness to help manage my program. The program is user-friendly, although there's still a significant amount of back-end paperwork to deal with. Setting up customers can be time-consuming, but once it's done, the process is smooth. I received a response from the vendor thanking me for my review and assuring me that their Support team would help reduce the paperwork, as they offer many solutions to streamline the program. They encouraged me to reach out for any needs or to discuss marketing ideas for my program, reaffirming their commitment to assist. I received this response in July 2017.

      July 14, 2024

    • Livia D

      Seamless Integration: Boosting Customer Loyalty

      The software's integration capabilities are impressive. It seamlessly integrates with our POS system, making it easier to track and reward customer purchases

      July 9, 2024

    • Ronald Martinez

      Rich in Data, Yet Challenging to Navigate

      I appreciate the extensive information about my loyal customers that RepeatRewards provides. The data graphics are extremely useful for quickly understanding my customers' details daily. However, I find the software confusing to navigate due to the overwhelming number of buttons on each page, making it hard to find what I need. I appreciate the vendor's response and their efforts to simplify the data display for easier navigation. They have assured me of future improvements in this area and offered their assistance whenever I need to find any data or need anything at all.

      June 30, 2024

    • Lauren N

      Exceptional Customer Support at RepeatRewards: Prompt and Reliable Assistance

      The customer support team at RepeatRewards is exceptional. They are always ready to assist and their response time is commendable

      June 24, 2024

    • Amy S

      Optimal Reward System Experience

      I've been a user of Repeat Rewards for many years and it has greatly contributed to my business growth. The software is user-friendly and manageable. It's easy to make changes and their customer service is outstanding. I've suggested Repeat Rewards to several other businesses because of its simplicity and the feature to track employee signups. I value their response to my review and am eager to learn more about their employee signup reporting feature.

      June 16, 2024

    • Megan Garcia

      Revolutionizing Customer Loyalty: RepeatRewards' Automated Email Marketing

      RepeatRewards has revolutionized our approach to customer loyalty. Its automated email marketing feature has not only saved us time but also increased our reach

      June 9, 2024

    • Jeremy

      RepeatRewards: Boosting Sales with Personalized Offers

      RepeatRewards is a game-changer for my business. Its ability to track customer behavior and spending habits has allowed us to create personalized offers that have boosted sales

      June 4, 2024

    • Barbara

      RepeatRewards: Exceptional Customization for Perfect Brand Loyalty Program

      The customization options offered by RepeatRewards are excellent. We were able to design our loyalty program to fit our brand perfectly

      May 25, 2024

    • Rowan D

      Good Choice, Still Perfecting Details

      I use RepeatRewards to thank my customers, finding it more effective than offering discounts. It's especially useful for customers who don't provide their email addresses, as receiving something in the mail serves as a better reminder and makes them feel valued. I appreciate its integration into my point of sale system, Rock Solid POS, simplifying the process for both me and my customers. However, I've noticed that customers often don't check their emails and lose their rewards. I'd like their rewards to automatically appear on my POS to solve this problem. Also, adding points from the new website is cumbersome and it's hard to look up a customer, so I often switch back to the classic view. Some of the rewards certificates also don't display correctly on Rock Solid and I still have to manually add the dollar amount. After sharing my review, RepeatRewards thanked me and said their support team would contact me to discuss my concerns and offer solutions.

      May 18, 2024

    • Helen S

      Years of Powerful Marketing with RepeatRewards for Our Restaurants

      I find the rewards program by RepeatRewards to be very beneficial for our customers and the information it provides is useful. The software has various options and the inclusion of constant contact is a nice touch. However, it is somewhat expensive with all the additional features. The monthly fee seems a bit steep considering the few emails I send out. I also encountered some problems with Micros integration earlier this year, but after three months, we finally got it working efficiently. The vendor responded to my review and offered to have their Business Development Consultant provide information about automated email campaigns that are included at no extra cost. They also assured me that they are available for any further assistance I might need.

      May 11, 2024

    • Henry M

      Challenges with Paladin POS Integration

      My overall experience with Repeat Rewards has been largely positive, mainly due to the positive feedback from customers. However, I've faced some integration issues that hinder us from fully utilizing the program, impacting its cost-effectiveness. Despite this, customers seem to like the program and I believe it fosters customer loyalty. It's especially effective with customers making larger purchases as they can see their points accumulating quickly. The program doesn't integrate well with my Point of Sale (POS) program, Paladin, forcing us to devise a workaround. We also have to manually redeem customer reward coupons through the Repeat Rewards website to comply with Wisconsin sales tax law. Moreover, it doesn't integrate with our online store hosted through WIX, leading to some frustration for customers who can't redeem their rewards when buying products through our website. I chose Repeat Rewards because, as far as I knew, it was the only program available at the time that worked with Paladin, even if only partially.

      May 5, 2024

    • Shirley S

      Improved Loyalty Program with User-Friendly Interface and Robust Features

      its user-friendly interface and robust features have significantly improved our loyalty program. The analytics provided are insightful and have helped us tailor our marketing strategies effectively

      April 30, 2024

    • Richard

      RepeatRewards: A Valuable Tool for Customer Retention

      As a business owner, I've found RepeatRewards to be an invaluable tool for customer retention

      April 22, 2024

    • Aaron Johnson

      RepeatRewards: A Game-Changer for Customer Rewards Management

      I've been using RepeatRewards for a few months now and I am thoroughly impressed with its performance. It has made managing customer rewards a breeze and has significantly improved customer engagement

      April 13, 2024

    • Judy N

      Exploring V&F's Frequent Buyer Program with RepeatRewards

      I've been a user of Repeat Rewards for several years and found the program overview they did for Vogel's & Foster's in 2016 to be particularly helpful. I wish they would provide such reports on a quarterly basis as they offer valuable marketing insights that justify the cost of the program and aid in planning marketing strategies and potential changes. The software is user-friendly and gives useful customer purchasing data like points accumulated and purchases made. However, generating enough repeat business can be a challenge. The vendor responded to my review, showing their readiness to review the program with me and offer suggestions. They also mentioned automated reports that I can receive directly in my inbox to keep me updated about the program. They assured me that their Account Management team would contact me soon to discuss these alerts and see what I might want to set up.

      April 13, 2024