What is PayU?
Pros from reviewers
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Variety of payment methods: PayU offers a wide range of payment methods, including EMI options, pay later options, and credit card payments. This variety attracts customers and contributes to business growth.
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Timely settlement of payments: PayU ensures that payments are always settled on time, providing businesses with reliable cash flow.
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Supportive sales team: The sales team at PayU is known for their supportive nature, particularly during the registration process, making onboarding easy and efficient.
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Mobile payment feature: PayU offers a mobile payment feature, providing a convenient payment option for customers and enhancing the overall user experience.
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Easy integration with online platforms: PayU can be seamlessly integrated with various online platforms, including e-commerce stores and WordPress websites, making it a convenient choice for businesses transitioning online.
Cons from reviewers
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Limited currency support: PayU does not support all currencies, which can limit its usefulness for businesses operating in certain regions or dealing with international transactions
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No mobile app for iOS: PayU does not have a mobile application for iOS, limiting its accessibility and convenience for users who prefer mobile notifications for payments
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High Transaction Discount Rate (TDR): PayU's TDR is higher compared to other payment solutions, which can increase the cost of transactions for businesses
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Delayed transaction confirmation: PayU sometimes takes time to confirm transactions and occasionally crashes, making it difficult to determine if the payment was successful
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Poor customer service: PayU's customer service has been criticized for being slow to respond, unhelpful, and sometimes rude, which can lead to frustration and dissatisfaction among users.
Main features
Starting Price
Free Plan
Global growth
Delight customers with 150+ payment modes
Instant settlements
Dynamic routing
PayU wallet
Starting Price
N/A
Free Plan
No
Global growth
Delight customers with 150+ payment modes
Instant settlements
Dynamic routing
PayU wallet
How PayU compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
PayU and Razorpay are both highly regarded payment gateways, but they offer distinct experiences shaped by their different approaches to payment processing, feature sets, and target markets. The primary differences lie in their focus areas and the depth of features tailored to various business needs.
PayU is known for its robust international payment processing capabilities, making it a preferred choice for businesses that operate across multiple countries. It supports a wide range of payment methods, including local payment options in various countries, which is particularly beneficial for global e-commerce businesses. PayU also offers advanced fraud prevention tools and a user-friendly interface, ensuring secure and seamless transactions. This makes PayU especially appealing to companies that prioritize a broad reach and require a reliable solution for handling international transactions.
Razorpay, on the other hand, offers a more comprehensive suite of payment solutions tailored...
Who is PayU best for according to our reviewers?
WordPress Website Owners: PayU can be easily integrated with WordPress websites, allowing for a seamless transition to online business operations. It also offers a mobile payment feature for added convenience
Small Business Owners: PayU's comprehensive payment solution and easy integration with e-commerce platforms make it a good fit for small businesses. It also offers the ability to set up recurring or subscription plans
Tech-Savvy Users: PayU's user-friendly interface, instant website and third-party integrations, and QR code payment options make it a suitable choice for tech-savvy users. However, these users should be aware that the software's TDR is higher compared to other solutions.
Online Store Owners: These users can integrate PayU with their online stores to facilitate a variety of payment methods, including EMI options, pay later options, and credit card payments. The software also allows for easy onboarding and timely settlements
International Sellers: PayU supports both domestic and international payments, making it a suitable choice for businesses that operate globally. It also offers a variety of payment methods, including invoices, links, QR codes, and Excel sheets
PayU Reviews
4.0
PayU rating
4.5
Ease of use
3.5
Customer service
4.3
Value for money
3.9
Likelihood to recommend
4.3
Features
24 PayU Reviews
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Jason C
User-Friendly Platform Experience
My experience with PayU has been positive, featuring excellent customer service and support. The platform is comprehensive and user-friendly, particularly regarding reports. However, I am not fond of the fact that transactions remain in a pending state for an extended period.
September 16, 2024
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Brittany Garcia
Triple Charge Surprise: My PayU Experience
I had an interesting experience with the PayU app recently. When I didn't have sufficient funds, the app was smart enough to prompt me to manually make a payment. I was impressed by how quickly they recorded it, just a few days later. What surprised me even more was the next day, they tripled the excitement by charging my account three times the same amount. It was like a triple assurance of my payment!
September 9, 2024
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Denise
Experiencing PayU's Customer Service: A Potential Investor's Perspective
The customer service at PayU is truly an experience! I had a critical query about acceptance and for two weeks, I've been engaged in a lively email exchange. They keep asking me almost the same question, which I find quite thorough. Sometimes the language barrier is evident, but I appreciate their effort as English is not their first language. I'm seriously considering doing business with them because I can't wait to see how things will be once they have my investment.
September 2, 2024
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Matthew Davis
PayU's Flexibility Benefits Diverse Customers
As an entrepreneur, I appreciate the flexibility that PayU offers. It supports multiple payment methods which is beneficial for our diverse customer base
August 27, 2024
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Irene A
PayU's Impressive Customer Service
As a frequent user of PayU, I am impressed by their prompt and professional customer service. They are always ready to assist with any issues or queries
August 19, 2024
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Bobby R
Two Decades of Reliable Payment Processing with PayU: A Business Journey
I've been running a business account with Allegro Poland and have had the pleasure of working with PayU for processing our client payments since 23. They've been a reliable partner for nearly two decades! Recently, in September 221, they held onto a client's payment that I was planning to refund. While it initially seemed like a challenge due to the lack of a direct phone line to PayU, it actually turned out to be a great opportunity to explore their other support channels. My company is based in Virginia, near Washington DC, but we do a significant amount of business in Poland. It's been a fascinating journey navigating international business and payment systems with PayU by our side!
August 12, 2024
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Nicole W
Mediocre Payment Gateway Experience with PayU
You didn't provide a review for me to summarize. Please provide the review of the PayU software that you want me to summarize.
August 6, 2024
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Philip
PayU's Analytics: A Digital Marketer's Dream
As a digital marketer, I appreciate PayU's detailed analytics and reporting features. They have helped me track and optimize our sales performance effectively
July 27, 2024
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Charles
Empowering Merchants: A Review of PayU's Unique Approach and Exceptional Customer Service
I am absolutely thrilled with PayU! They have a unique approach of empowering merchants, which I find quite refreshing. I had an issue where I was charged Rs.3998 by one of their merchants, and when I reached out to their support team, they encouraged me to directly engage with the merchant. This shows their trust in their merchants and their commitment to fostering open communication. I am also impressed by their onboarding process for merchants. It seems they have a streamlined system that allows for quick and easy setup, which is great for businesses looking to get started quickly. This shows that PayU is a forward-thinking company that is always looking for ways to improve and innovate. Moreover, their customer support team is always there to guide you. They may take a bit of time to respond, but I appreciate their thoroughness and dedication to resolving customer queries. It's clear that they value their customers and strive to provide the best service possible. If I could, I would rate them more than five stars! Their unique approach to merchant support and customer service is truly commendable.
July 22, 2024
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Albert B
Experiencing PayU's Customer Service and Refund Process as an Allegro Seller
As a seller on Allegro, I had an interesting experience that really tested the system's capabilities. There was a situation where my client didn't receive their products, so naturally, I initiated a refund. Allegro put a temporary hold on my account, which I thought was a great security measure. I suggested my client to open a chargeback with their bank, which they promptly did. I was impressed by the swift communication from Allegro (PayU) about the chargeback. I approved it and requested them to forward the refund to my buyer. There was a slight hiccup when PayU sent a document to Visa/Mastercard stating that they had approved the refund. It took a bit longer than expected for my client to receive the money, but I was confident that it was just a matter of time. During this period, I was in constant contact with both Allegro and PayU. Their customer service was commendable, always ready to assist and guide me through the process. It was a bit of a back-and-forth, but I appreciated their dedication to resolving the issue. I run a company called Linomia LTD, and I must say, this experience has taught me a lot about the importance of patience and communication in business. I'm hopeful that PayU will soon approve the chargeback to my client. Despite the challenges, I'm grateful for the learning experience and the opportunity to improve my business operations.
July 15, 2024
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Bruce Jones
Efficient Online Payment Tool
Overall, I consider PayU a superior payment solution compared to direct credit card use. It simplifies online payments and lets me securely pay and store my information without revealing it to stores. However, it sometimes takes time to confirm transactions and occasionally crashes, making it difficult to determine if the payment was successful.
July 8, 2024
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Roger Davis
Transparent Pricing: A CFO's Perspective
As a CFO, I appreciate the transparency in PayU's pricing structure. There are no hidden charges which makes budgeting easier
June 30, 2024
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George Johnson
Efficient Integration with PayU: A Comprehensive API Documentation Review
As an IT manager, I find PayU's API documentation comprehensive and easy to understand. This has made the integration process smooth and efficient
June 22, 2024
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Melissa Miller
PayU: Empowering Global Expansion with Hassle-Free International Transactions
As a retailer, PayU has been instrumental in expanding our business globally. Its multi-currency feature has made international transactions hassle-free
June 16, 2024
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Sophia W
Excellent Payment Solution
I found PayU very simple to install on my website without any problems. However, there's no mobile app available for iOS, so I can't get mobile notifications for payments. The vendor responded positively to my review in October 2022.
June 9, 2024
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Willie
Higher TDR than Other Providers
I appreciate the excellent tech support team at PayU, who assist with every step of integration. I find features like instant website and third-party WordPress integrations very useful. I also enjoy the ease of QR code payments and the support for many payment methods. However, the TDR is higher compared to other solutions. Also, not everything is in a single dependency during integration, requiring the use of two dependencies. I chose and switched to PayU due to its lower charges.
June 2, 2024
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Albert J
Top Choice for Global Buying and Selling: PayU
I find PayU useful in simplifying global buying and selling. It has greatly simplified the process for many people around the world. I value its enhancements in money transactions and online payments. I primarily chose PayU for its speedy buying and selling services.
May 27, 2024
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Finnegan G
Streamlined Checkout and Secure Interface: Boosting Customer Satisfaction
its user-friendly interface and robust security measures have given me peace of mind. The software's seamless integration with our e-commerce platform has significantly streamlined our checkout process, leading to increased customer satisfaction
May 19, 2024
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Christina Johnson
An Unforgettable Payment Adventure with PayU
My experience with PayU was quite an adventure! As a seller from China doing business with allegro.pl, we had an unexpected overpayment from Allegro, which they promptly transferred to us via PayU. There was a minor hiccup with the payment, but Allegro and PayU were so confident in their systems that they encouraged us to investigate ourselves. We took on the challenge and found proof of the unsuccessful payment. After a short 15 days, PayU graciously admitted that the money had been returned to them. It was like a thrilling detective story, with some staff from Allegro and PayU playing the part of the mysterious characters. They asked for our banking details and then presented us with an exciting twist - they wanted to transfer the payment in local PLN instead of Euro. We were more than happy to provide a local bank account in Poland, but they kept the suspense going by asking for more proof and documents. We even opened a new bank account in Hong Kong under our company's name, adding an international flair to our journey. Despite the hurdles, they remained steadfast in their decision. Our lawyer even added to the drama by suggesting we were dealing with a highly unique and unconventional payment service. Their intention seemed to be to keep us on our toes and make the refund process an unforgettable experience. I wholeheartedly recommend using PayU. It's a thrilling company that turns every transaction into a memorable adventure!
May 11, 2024
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Douglas Smith
PayU: An Invaluable Tool for Small Business Owners
As a small business owner, I have found PayU to be an invaluable tool for managing online transactions
May 5, 2024
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Russell Jones
Trustworthy Transactions with PayU
I highly recommend using PayU for all your transactions with merchants! They have a streamlined process that ensures a smooth transaction every time. While they may not have a dedicated payment dispute team, it's because they put their trust in the merchants they work with. This means you can confidently pay for your product or service, knowing that your transaction is in good hands!
April 28, 2024
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Joan A
PayU - Pioneers in Payment Solutions
In my view, PayU is a durable platform accessible to nearly all businesses. No other payment solutions provider boasts such a large community. I think there's no business today that hasn't integrated with PayU if they've dealt with online payments and implemented POS services. PayU is one of the earliest, most trusted, and widely adopted payment solutions providers in both the private and public sectors. It's prevalent in retail, wholesale, or large merchandise outlets. My only concern is a perceived decrease in business expansion and delay in upgrades according to market needs. I worry that the PayU network may contract if more upgrades aren't adopted soon. However, the vendor responded to me, expressing their happiness to have me in their community and their commitment to serving merchants worldwide. They also noted that PayU is currently available in over 50 countries and they are continually expanding.
April 22, 2024
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Foster
Experience Secure Online Payments with PayU's Diverse Options
My overall experience with PayU was extremely positive. Whenever I needed assistance, their team was always ready to provide the necessary support. The payment gateway, a crucial aspect for accepting payments from our website customers, was reliable and secure, ensuring the safety of customer data. Although PayU charges a small processing fee, it is less than other gateways. I was able to easily track payment collection history and settlement information transparently, and they automatically sent me my tax invoice. The platform allowed me to use multiple payment options under one gateway, which boosted my sales rate. PayU consistently settled my funds in my registered account on time. The vendor responded to my review in March 2022, expressing their satisfaction with my positive experience with their company, support team, and products.
April 16, 2024
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Jerry R
Highly Recommended: PayU's Reliable and Efficient Payment System for Webshops
I would highly recommend PayU for anyone looking to set up a webshop! There have been numerous occasions where my money was paid out exactly when it was supposed to be in my account. This can be a significant amount of money and as a businessman with bills to pay, it's incredibly reassuring to know that my funds will be there when I need them. PayU is always on top of things and they're quick to address any issues, often preemptively ensuring that everything runs smoothly with my bank. I would strongly endorse this company. Looking at all the reviews here, it's like being in a well-oiled machine. I've never come across a company like this before, as payment systems usually have mixed ratings. But PayU stands out with its consistently high performance!
April 15, 2024