What is FixMe.IT?
Pros from reviewers
-
File Transfer: While it's easy to send a file from the expert PC to the client PC, FixMe.IT also supports file transfer from the client PC to the expert, simplifying remote work.
-
Ease of Use: FixMe.IT is praised for its simplicity and user-friendly interface, making it easy for users to connect to their end users quickly and efficiently
-
Affordable: Compared to its competitors, FixMe.IT is more cost-effective, offering all the necessary features at a more reasonable price point
-
Unattended Access: The software provides remote admin access to endpoints not connected to the local domain via VPN or other connection options, which is useful for setting up and troubleshooting issues
-
Multi-Session Support: FixMe.IT allows users to work on several computers simultaneously, aiding in multitasking and goal achievement
Cons from reviewers
-
Firewall blocks: The software sometimes gets blocked by certain products or firewalls, preventing installation at client sites.
-
File transfer limitations: While it's easy to send a file from the expert PC to the client PC, there isn't a feature to do the opposite, which can be inconvenient for some users
-
Limited features: While FixMe.IT includes most of the useful features, it lacks a few that its competitors offer, such as the ability to run scripts or gather data about a device in the background without the end user noticing
-
Compatibility issues: The expert application is only compatible with Windows, limiting its use for those who use other operating systems like iOS
-
User interface: Some users find that it requires too many clicks from the user to run or accept connections, which can be time-consuming and frustrating
Main features
Starting Price
Free Plan
Multi-session handling
Instant chat
Session recording
Drag-and drop file transfer
Unattended access
Starting Price
N/A
Free Plan
No
Multi-session handling
Instant chat
Session recording
Drag-and drop file transfer
Unattended access
How FixMe.IT compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is FixMe.IT best for according to our reviewers?
Residential Clients: These users can use FixMe.IT alongside apps like CCleaner Cloud to connect and then patch applications. The software's simplicity and affordability make it a good choice for residential use
Remote Workers: FixMe.IT is excellent for working with or troubleshooting remote computers. Its multi-session support allows users to work on several computers simultaneously, aiding in multitasking and goal achievement
IT Support Teams: These users can benefit from FixMe.IT's ability to simplify and speed up problem-solving on a customer or colleague's PC. It also supports file transfer, which simplifies remote work, and allows for session recording for easier process review and teaching others.
IT Professionals: These users can benefit from FixMe.IT's simple connection and unattended access feature, which allows for easy and quick connection to end users. It also provides remote admin access to endpoints not connected to the local domain via VPN or other connection options
Small Business Owners: Particularly those providing managed services (MSP) to their clients. FixMe.IT's remote access capabilities can't be matched by Remote Monitoring solutions, making it an essential tool for these businesses
FixMe.IT Reviews
4.6
FixMe.IT rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.6
Likelihood to recommend
4.8
Features
20 FixMe.IT Reviews
-
Helen Williams
Stable Performance: Fixme IT Shines Under Heavy Usage
As a software tester, I was impressed by the stability of Fixme IT. Despite heavy usage, the software performed flawlessly and without any crashes or glitches
August 18, 2024
-
Logan D
Flexibility and Scalability: A Review of Fixme IT's Pay-as-You-Go Model
As an independent contractor, I appreciated the flexibility offered by Fixme IT. The software's pay-as-you-go pricing model allowed me to scale my usage according to my needs
August 11, 2024
-
Ralph
Fixme IT's Impressive Reporting Capabilities: Valuable Insights for Project Managers
As a project manager, I was particularly impressed by Fixme IT's reporting capabilities. The detailed session logs provided valuable insights into our team's activities and performance
August 4, 2024
-
Isabella Williams
Swift and Dependable: FixMe.IT Experience
As a small business owner providing managed services (MSP) to my clients, I find that while Remote Monitoring solutions often offer some form of remote access, they simply can't compete with FixMe. By keeping them separate, I don't have to worry about setting up access from scratch if I decide to change RMM solutions in the future. For my residential clients, I can use FixMe alongside apps like CCleaner Cloud to connect and then patch applications. FixMe is essentially the foundation of my business. However, I would like to see electronic auditing as a future feature. I want to be able to view the system specs on an unattended system without having to manually connect and view it. A Mac client would also be a great addition.
July 28, 2024
-
Stephanie C
Fixme IT's User-Friendly Design Praised by Technical Support Specialist
As a technical support specialist, I appreciated Fixme IT's user-friendly design. Even our less tech-savvy employees were able to navigate the software with ease
July 23, 2024
-
Kelly Brown
Fantastic Utility!
I generally find FixMe.IT quite good as it enables me to access client desktops without the need to travel. However, it sometimes gets blocked by certain products or firewalls, preventing me from installing it at client sites. I chose FixMe.IT due to its location, user-friendliness, interface, and competitive pricing at the time.
July 15, 2024
-
Barbara
Excellent Value for Money!
I appreciate the simple connection and unattended access feature of FixMe.IT as it allows me to connect to my end users easily and quickly. The software provides remote admin access to endpoints not connected to the local domain via VPN or other connection options, which is useful for setting up and troubleshooting issues. It's also more affordable than its competitors. However, the local admin access for restarting as a system service can be tricky. It's better to set up the PC and unattended access while on the local network to the domain before trying to gain unattended access. Unlike many competitors, FixMe.IT doesn't seem to offer the ability to run scripts or gather data about a device in the background without the end user noticing. I chose FixMe.IT because it was more cost-effective than my previous go-to, Logmein Rescue. The previous IT Manager was using Turbo meeting, which was not easy to connect. The cost and features of FixMe.IT made it worth trying.
July 6, 2024
-
Christian Brown
Great Value for Managing Multiple Computers Remotely
I can remotely access any Windows PC using a convenient pin or unattended access with the software, fixme-it. Compared to its competitors, its price is fantastic. It possesses all the features I would expect at this price point and it's a very solid program. I've never encountered any issues with it and it always functions well. The support is good and responsive. Although it's a bit light on features, considering the price, I don't expect much more. I wish it would auto-refresh the unattended list. Sometimes, I have to revisit the unattended to check if the computer is back online after a reboot because the information on the home page doesn't update as quickly.
July 1, 2024
-
Janice N
Effortless Remote Access with FixMe.IT
This software has saved me from a lot of travel as it allows me to remotely access and manage things. The PC doesn't need to be on a network, just connected to the internet. FixMe.IT is easy to explain to others how to allow connection. It's web-based and simple. It also has features that enable file transfer and screen sharing. There's nothing I dislike about FixMe.IT.
June 23, 2024
-
Yara M
Excellent Tool for Efficient Remote Connections
This software simplifies and speeds up problem-solving on a customer or colleague's PC. It's excellent for working with or troubleshooting remote computers, and its multi-session support allows me to work on several computers simultaneously, aiding in multitasking and goal achievement. It also supports file transfer, which simplifies remote work. I can record sessions for easier process review and teaching others by sharing the video. I can't identify any drawbacks, as the software performs exceptionally well.
June 16, 2024
-
Jerry Williams
Fixme IT: Exceptional Value and Reliable Performance for Business Owners
As a business owner, I found Fixme IT to be excellent value for money. The software's wide range of features and reliable performance more than justified the investment
June 9, 2024
-
Johnny J
Fixme IT's Unattended Access: A System Administrator's Savior
In my role as a system administrator, I found Fixme IT's unattended access feature extremely useful. It allowed me to perform system updates and troubleshooting tasks outside of business hours, minimizing disruption to our operations
June 4, 2024
-
Ryan B
Effortless File Sharing with Intuitive Interface
its intuitive interface and robust features made my work significantly easier. The file transfer feature, for instance, allowed me to quickly share important documents with my team
May 27, 2024
-
Jennifer
Performs effectively at a cost suitable for my business.
I find the software, fixme-it, quite simple and it includes most of the useful features I look for in such a product. However, it does lack a few features that its competitors offer, but these aren't crucial. The expert application is only compatible with Windows, and I wish there was an iOS version. I know it's possible to remote-control my PC from my iPhone with VNClite. Additionally, while it's easy to send a file from the expert PC to the client PC, there isn't a feature to do the opposite, which I find odd. The vendor did respond to my feedback, explaining that there are several ways to transfer a file from the client PC to the expert.
May 19, 2024
-
Willa G
Fixme IT: A Must-Have Tool for Remote Desktop Management
As a professional software developer, I found Fixme IT to be an invaluable tool for remote desktop management
May 11, 2024
-
Shirley
Few Reviews Suggests Low Trustworthiness
There's not much information available online about this company and its applications, FixMe.IT and SetUp. I couldn't find any review articles in the online computer press, which I consider a negative sign. A Google search did show some ratings from TrustRadius, but that site itself has a poor rating of 2.4. However, SoftwareAdvice does have some reviews that seem authentic.
May 7, 2024
-
Crosby
Fixme IT: A Secure Solution for Cybersecurity Consultants
As a cybersecurity consultant, I was pleased with Fixme IT's strong focus on security. The two-factor authentication and encryption features gave me peace of mind about the safety of our data
April 29, 2024
-
Austin J
Delivers Essentials, Decent Remote Functionality
I appreciate the logon/logoff, remote reboot, and simple UI features of FixMe.IT. I also like the ability to visit a simple URL and run multiple sessions simultaneously. However, I find it requires too many clicks from the user to run or accept connections. I've also had issues with QHD resolution and the inability to enter credentials to run as admin, as it must be run as a service. In response to my feedback, Dan from Techinline informed me that they plan to remove the need for the remote user to click 'Accept' when connecting to the expert. He clarified that FixMe.IT supports all screen resolutions up to 4K and suggested adjusting the application's scaling settings to suit my needs. He also mentioned that I can enter admin credentials on the remote machine, but certain tasks require the end-user's input by Windows design.
April 20, 2024
-
Dylan R
Fixme IT's Multi-Session Capability Boosts Team Productivity
As an IT manager, I was impressed by Fixme IT's ability to handle multiple remote sessions simultaneously. This feature greatly improved our team's productivity and efficiency
April 16, 2024
-
Scott E
Effortless Operation with Handy Grouping and Monitoring Interface
I appreciate the simplicity of viewing my connected computers and their online status, and the ability to name, group, or ungroup them. The spreadsheet totals for connection times are extremely useful for demonstrating to clients the effort and time invested in maintaining or troubleshooting their devices. I like that the program doesn't rely on a browser and is lightweight. The customer service is quick, patient, efficient, and friendly. However, customization is not as straightforward as I'd prefer. I feel like I have to read manuals in various places and put in effort to make my branded page or template truly stand out. I wish the program could prompt for notes on what was done after a connection, and include this in the spreadsheet for connection times. Currently, I'm writing in a different program and trying to track all those notes, times/dates/clients, and then trying to incorporate them into the spreadsheets I send to my clients. It's not as neat in two separate documents or takes extra time to.
April 14, 2024