What is Coosto?
Pros from reviewers
-
Comprehensive view of work: Coosto provides a comprehensive view of all social media work in one tool, making it easier to manage and monitor all activities
-
Efficient handling of high traffic: Coosto can handle high traffic efficiently, automatically label messages, and provide a useful summary of upcoming social media posts.
-
Excellent support: Users have praised Coosto's excellent customer support, which is quick to respond and resolve issues
-
Powerful search and reporting: Coosto has a powerful scraper that quickly finds the exact messages users are looking for, and its reporting is straightforward and customizable, providing quick insights into performance
-
User-friendly and intuitive: Coosto is praised for its user-friendliness and intuitive interface, which allows users to manage all their social channels from one clear, fully customizable screen
Cons from reviewers
-
Poor customer support: Users have reported frequent issues with Coosto and have found the customer support to be lacking, with no updates regarding support follow-ups
-
Inability to schedule certain content types: Users have reported that they cannot schedule stories or reels through Coosto, which can be a significant drawback given the popularity of these content types
-
Limited multi-company posting feature: The feature to post for multiple companies is reported to be subpar, despite the ability to engage with it
-
Incomplete social media platform integration: Not all social media platforms can be linked to Coosto, which can be inconvenient for users managing multiple accounts across different platforms
-
Limited engagement features: Certain messages, such as comments in Facebook groups and mentions on LinkedIn, cannot be loaded in Coosto, requiring users to manually engage with these messages.
Main features
Starting Price
Free Plan
Social Media Monitoring
Content Management
Powerful Search Engine
Customer Service Tools
Analytics and Reporting
Starting Price
N/A
Free Plan
No
Social Media Monitoring
Content Management
Powerful Search Engine
Customer Service Tools
Analytics and Reporting
How Coosto compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Coosto best for according to our reviewers?
Social Media Analysts: Coosto's listening section is beneficial for social media analysts, allowing them to monitor multiple channels at once and respond to questions/comments. The tool also generates comprehensive reports.
Digital Marketers: Coosto's reporting module is user-friendly and extensive, providing valuable insights for digital marketers. The tool also allows for easy management and addition of sub-projects
Content Creators: Coosto offers features that aid in content creation, such as understanding target audience interests, gathering inspiration for content, and receiving advice on message delivery. It also provides data for content enhancement
Customer Service Representatives: Coosto's ability to combine all messages and reviews in one portal makes it easier for customer service reps to manage and respond to queries. The tool also offers excellent customer support
Social Media Managers: These users can benefit from Coosto's ability to manage all social media channels from one platform, schedule posts, and engage with audiences. The tool also provides insights into performance and market trends
Coosto Reviews
4.5
Coosto rating
4.0
Ease of use
4.5
Customer service
4.2
Value for money
4.0
Likelihood to recommend
4.1
Features
24 Coosto Reviews
-
Jason R
Exploring Coosto: A One-Stop Solution for Social Media Management
I find Coosto extremely convenient as it allows me to handle almost all aspects of social media from one place. I no longer need to log into each account individually, plan posts, or engage. The main benefits for us are the ability to easily schedule posts, especially since we manage multiple accounts and it can be challenging to keep track. Engaging from Coosto is also straightforward, eliminating the need to log into all accounts. However, I find it inconvenient that I can't schedule stories or reels. I understand this is due to platform restrictions, but it would be a significant improvement for us, especially as these platforms continue to add new features. I switched to Coosto because I noticed that certain posts scheduled on Later were not being posted. Overall, I am generally satisfied with Coosto. As for the new features of social platforms, we will incorporate them as soon as we gain access.
September 14, 2024
-
Megan F
Efficient Social Media Scheduling with Coosto
it helps me plan and schedule posts efficiently across multiple platforms. The ease of use and intuitive interface of Coosto is impressive
September 8, 2024
-
Eric Garcia
NBG is a Satisfied User.
The Dutch-Flemish Bible Society is a satisfied user of Coosto! Scheduling all our social media channels is very easy, and responding is also easily managed with Coosto. The monthly reports can be customized to our own preferences and provide a lot of insight. And if you have any questions, someone is always ready and quick to help! The only downside is that the app doesn't always work to our liking, so we do almost everything online.
September 1, 2024
-
Diane Garcia
Superior Webcare Tool: Coosto
I find Coosto to be a pleasant tool. It operates quickly and everything is self-explanatory. I appreciate the increasing number of features it offers. I can add numerous streams and it's great that the tool can automatically label messages. It also handles high traffic efficiently. However, it's a drawback that not all social media platforms can be linked to this tool, which can sometimes be inconvenient. Also, I can't see my responses to people, so I have to check the completed messages for this. If there are thousands of messages, this can be quite time-consuming. It's also unfortunate that I can't switch accounts. I switched to Coosto because of the customer's preference for its ease of use.
August 25, 2024
-
Hannah Brown
Coosto's Crisis Management: A PR Manager's Perspective
it has helped us understand our audience better and tailor our communication accordingly. As a PR manager, I appreciate Coosto's crisis management feature
August 19, 2024
-
Diane Johnson
Coosto is great for our socials!
Coosto is very useful for our social media, as it allows us to see at a glance what is coming in on different channels. Additionally, we can prepare and schedule content, and immediately answer questions from potential customers. The only downside is that we cannot schedule multiple Instagram posts in one day. We can prepare them, but we still have to manually click to post at the time we want to post them. We can only set it to receive a notification at the time we want to post.
August 12, 2024
-
Jose D
Coosto: Optimal User Convenience in a Software as a Service!
I have been using Coosto for over a year now and I am very satisfied with it. Linking, managing, and adding sub-projects is quick and easy. If I ever encounter any issues, Coosto's customer service is excellent and they respond promptly, allowing me to continue my work. I appreciate how well organized the system is. Coosto's applications are constantly evolving, with weekly updates improving its functionalities. One feature I hope to see in the future is the ability to automatically post multiple images on LinkedIn. A first step could be to post multiple images via a notification, similar to how it's currently done on Instagram. I am hopeful that this feature will be added soon. The vendor responded positively and hinted that this functionality might be introduced soon. As of the update on February 2, 2022, the requested feature has been added to Coosto!
August 3, 2024
-
Willa M
Extensive Options, Excellent Customer Service!
I find Coosto easy to use for scheduling content, as it provides all the necessary information on one platform and facilitates team collaboration. However, I would appreciate improvements like clickable saved hashtags, concept captions, and possibly a media library, instead of always having to copy and paste from my files. The vendor responded positively to my feedback in January 2022, expressing gratitude for my positive comments and appreciation for my suggestions for new features in Coosto. They assured me they would consider my suggestions.
July 30, 2024
-
Roy G
Efficient Support and Outstanding Reporting in Coosto
their team is always ready to assist and resolve any issues promptly. The reporting feature in Coosto is excellent
July 22, 2024
-
Jack Miller
Efficient and Streamlined
All messages and reviews are combined in one portal, Coosto, saving me from having to manage separate channels. I can keep Coosto open all day and quickly check for new messages. I can also filter to see messages that mention the company name, even if we're not tagged. It's very convenient. However, sometimes Coosto partially disconnects our link with Facebook, causing some Instagram channels in Coosto to not display correctly. I then have to refresh it, but afterwards it works fine again.
July 16, 2024
-
Irene E
Coosto: Revolutionizing Audience Interaction and Relationship Building with Keyword Tracking
they help us interact with our audience and build strong relationships. The keyword tracking feature in Coosto is a game-changer
July 7, 2024
-
Julia Johnson
Finally, More Time for Creativity!
Since we started using Coosto within our organization, I've noticed that I finally have more time to focus on creating creative content. It's great that all questions/comments/messages come in at one place and we can handle them directly from Coosto. The handy labeling also makes it very easy to pull reports. Highly recommended!
July 2, 2024
-
Esme
Effective Engagement Tools and Comprehensive Reports: A Community Manager's Review
it provides comprehensive reports that help us measure the effectiveness of our social media efforts. As a community manager, I find the engagement tools very effective
June 23, 2024
-
Alice Miller
Great Program!
Coosto is a very useful program that allows you to schedule social media posts for your business. Recently, I had a problem with logging in and the support department helped me resolve it quickly and efficiently. In short, I highly recommend it.
June 15, 2024
-
Brian Rodriguez
Effortless Navigation and Top-Notch Customer Service at Coosto
even our team members with limited technical skills could navigate through the software effortlessly. The customer service at Coosto is top-notch
June 8, 2024
-
Gloria Garcia
Comprehensive, Helpful, and Fast.
My experience with Coosto has been very good. It offers a lot of possibilities for posting, monitoring, and creating reports for your social media content. The Coosto team is always ready to guide you through these possibilities. Whenever I have questions or comments and reach out to Marloes (our contact person), I receive a quick response and they really take the time to help. Any issues are often resolved within a day, and I am guided step-by-step through the process after reporting an issue, so I know exactly what's happening.
June 1, 2024
-
Silas S
Instant Alerts and Content Planning: A Creator's Perspective
it alerts us instantly about any negative publicity, enabling us to take immediate action. As a content creator, I find the content calendar feature extremely useful
May 27, 2024
-
Jason D
Satisfied with Coosto
Generally, I am satisfied with working with Coosto. This is mainly because we can now respond to our Social Media messages with multiple people at the same time on one platform. What I don't like is that you can't start a conversation with a person yourself and you can't create an internal group yourself. There are also minor points that could possibly be resolved in the future. But overall, I am very satisfied.
May 21, 2024
-
Olivia Smith
Powerful Tool for Social Listening, Engagement and Reporting
I have been using Coosto for years and it has proven to be a reliable provider. The collaboration is enjoyable and constructive. Coosto is intuitive and allows me to manage all my social channels from one clear, fully customizable screen. It has a powerful scraper that quickly finds the exact messages I'm looking for using a wide range of operators. The reporting is straightforward, based on widgets that I can set myself, and it quickly provides me with insights into my performance. The support is good, with quick responses. Sometimes, functionalities that work well are replaced by new ones, which means I have to revisit certain processes. However, Coosto is always very helpful and involved in this. I chose Coosto because it had a more mature product at the time and I was convinced by the user-friendly and extensive reporting module. I switched to Coosto because I was looking for a web-based tool.
May 11, 2024
-
Bronwyn G
Improved Campaign Strategies with Data-Driven Insights
the data-driven insights have significantly improved our campaign strategies. The software's ability to track and analyze customer sentiment in real-time is commendable
May 7, 2024
-
Alice D
Handy Tool for All Your Social Media Needs
In my work, I use Coosto. We schedule all our social media posts on Instagram, Facebook, Twitter, and LinkedIn through it. We also use the tool to respond to all messages that come in online on social media. Additionally, we use the tool to conduct environmental analyses. For us, the system works very well.
April 28, 2024
-
Christian Garcia
Enthusiast of Coosto
I have a comprehensive view of my work in one tool thanks to Coosto. The support is excellent. Although it's not the cheapest product on the market, it's worth the investment. At Webmastery, we're big fans of Coosto. We utilize all the tools: from listening to publishing and engaging. We use the post optimizer in the publishing section (which costs extra). We also use the handy alerts in the listening section, which are faster than Google alerts. This is crucial for things like viewing tips. Sometimes, we opt to use the publishing section of the platforms themselves, as social media platforms do not provide all functions. For instance, tagging on LinkedIn and videos via Instagram lack features. Also, with engagement, certain messages cannot be loaded: for example, comments in Facebook groups and mentions on LinkedIn. So, we have to do this manually. These features are not available to Coosto's competitors either. We chose Coosto because of the listening section (searching).
April 21, 2024
-
Sharon N
Insightful Social Media Monitoring with Coosto
As a marketing professional, I found Coosto's social media monitoring tools incredibly insightful
April 13, 2024
-
Kayla Williams
All Incoming Queries/Responses in One Place
Coosto is a useful tool for monitoring multiple channels at once and responding to questions/comments. It would be even better if it included Facebook profiles and not just pages. It's also a strong tool for generating reports.
April 13, 2024