What is CallHippo?
Pros from reviewers
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User-friendly software: CallHippo is praised for its user-friendly interface, making it easy to set up and use even without any IT expertise. This makes it a powerful tool that can be easily adopted by any team
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High-quality call transcriptions: The software provides high-quality transcriptions of calls, which can be beneficial for reviewing customer interactions and improving service
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Responsive support team: Despite some negative feedback, many users have found the support team to be consistently available and responsive. They are able to swiftly resolve issues, particularly with new account openings
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Integration with other features: CallHippo integrates well with other features, making it a versatile tool that can fit into a variety of workflows. This can help to streamline processes and improve efficiency.
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Affordable pricing: Many users have switched to CallHippo due to its competitive pricing. It offers a cost-effective solution for businesses in need of telephony or call center solutions
Cons from reviewers
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Inconsistent service: Some users have experienced inconsistent service, including issues with call drops and system glitches
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Hidden costs and non-refundable charges: Users have reported being charged unexpectedly for services they didn't need or use, and have had difficulty obtaining refunds
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Slow post-sales service: Despite offering competitive VoIP prices, the company's post-sales service has been described as slow and unresponsive
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Limited SMS functionality: Some users have reported that the SMS service is limited and can only be used for marketing purposes, which was not clearly communicated.
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Poor customer support: Many users have reported poor customer service, with agents lacking system knowledge and providing inadequate troubleshooting assistance
Main features
Starting Price
Free Plan
Automate your workflow
Preserve your brand image
Improve your conversion rate
Benefit from relevant features
Deliver a quality customer experience
Starting Price
$20
/ user / month
Free Plan
No
Automate your workflow
Preserve your brand image
Improve your conversion rate
Benefit from relevant features
Deliver a quality customer experience
How CallHippo compare to similar software?
Product
Price
$20
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
CallHippo and Aircall are two leading VoIP platforms designed to streamline business communications, each offering a robust set of features suited for different business needs. While both platforms provide essential tools for call management, analytics, and integrations, there are a couple of key differences that set them apart.
The first major difference lies in their pricing models. CallHippo is known for its affordability, particularly appealing to small and medium-sized enterprises (SMEs). Pricing is transparent, with detailed plans available on the website, including a basic plan for startups and a more advanced option for growing businesses. CallHippo also offers a pay-as-you-go model, making it a flexible choice for businesses with varying call volumes. On the other hand, Aircall’s pricing is generally more aligned with larger businesses and enterprises. While their pricing is also available online, the costs are higher, reflecting the advanced features and broader...
Both Freshcaller and CallHippo are popular cloud-based call center solutions that help businesses manage their customer communications effectively. However, the key difference between Freshcaller and CallHippo lies in their target audiences and feature sets. While Freshcaller is designed to offer a robust, feature-rich experience for companies that require advanced call management capabilities, CallHippo caters to businesses looking for an easy-to-use, flexible solution with a global reach.
Freshcaller is tailored for businesses that demand detailed call routing, IVR systems, and real-time analytics. It excels in providing a seamless experience for teams that need to manage complex customer interactions. Freshcaller’s integration with other Freshworks products makes it a powerful tool for companies already using the Freshworks ecosystem, offering an all-in-one customer service solution. Its advanced customization options and in-depth analytics make it ideal for businesses that need...
CallHippo
A virtualized telephone system
50% off for 1 year on CallHippo
Save up to $360
Freshcaller
Cloud telephony and call center software
90% off the Pro plan for 1 year on Freshcaller
Save up to $100,000
Who is CallHippo best for according to our reviewers?
Call Center Operators: CallHippo is ideal for call center operators due to its simple telephony solutions and high-quality call transcriptions, although some users have reported slow customer service response times
Independent Professionals: Individuals without IT expertise can easily set up and use CallHippo, appreciating its user-friendly interface and consistently available support team, despite its slightly higher cost
Dissatisfied Customers of Other Providers: Users who have had negative experiences with other providers' customer service or support may switch to CallHippo for its user-friendly interface and responsive support team, despite occasional issues with account management and billing.
Small to Medium-Sized Agencies: Agencies that manage multiple accounts for their clients can benefit from CallHippo's user-friendly interface and powerful features, despite occasional issues with new account openings
Frequent Travelers: Those who travel frequently and need a reliable phone and SMS service may find CallHippo useful, although some users have reported issues with SMS services being cut off unexpectedly
CallHippo Reviews
4.3
CallHippo rating
4.5
Ease of use
4.5
Customer service
4.1
Value for money
4.3
Likelihood to recommend
4.2
Features
24 CallHippo Reviews
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Irene Brown
Ensure Clarity & Understanding Before Committing to Purchase
I attempted to use CallHippo but was disappointed by their support team's lack of understanding due to their insufficient knowledge. It felt like they were more focused on selling their product than understanding my needs. I would advise others to discuss their use case with the support team before making a purchase. I also encountered problems with not receiving SMS for verification, and not receiving calls for verification from Google Voices, Gmail, Google Adwords, and Upwork. I would recommend getting all responses via email as evidence for potential refunds, as they seemed hesitant to refund my money. Their automated mailer was also intrusive, even during calls with them. I switched to CallHippo because they offered SMS verification and phone calls from Google Voices, Gmail, Google Adwords, and Upwork. However, they were unable to find my information in their data tools when I voiced my concerns.
September 14, 2024
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Cynthia Smith
CallHippo: A Unique and Professional Service Experience
I genuinely believe CallHippo is an innovative company. Their service is unique and diverse. I purchased a new number for support and it was an exciting process. Although there was a slight delay in the setup, their team was always ready to assist. I even had an experience where I requested a refund and they handled it professionally. There are alternatives out there, but CallHippo stands out for me.
September 7, 2024
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Frank E
Disastrous Tech Experience with Endless Customer Service Runaround
My overall experience with CallHippo has been dreadful. The customer support is terrible, it feels like the agents never have access to my system information. They keep guiding me through the same troubleshooting process without understanding their own system. For example, they couldn't advise me to use forced call tagging when I was unable to add call tags after a call. This may seem minor, but it's frustrating and results in a poor user experience. On the bright side, the software does integrate with other features and provides good, high-quality transcriptions of calls. However, the appalling customer service overshadows these benefits. They keep giving me the runaround, promising to cancel a feature and then not doing it. When I ask for a refund for the cancelled service, they take me in circles again. I chose CallHippo because it seemed cheaper, but it's not. I switched to CallHippo because my previous provider stopped supporting outbound calls from Australia. They were great.
September 2, 2024
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Ethan Miller
CallHippo: A Sales Manager's Best Friend
As a sales manager, I've found CallHippo to be an invaluable tool for managing and tracking calls. It provides detailed analytics that help me monitor my team's performance
August 25, 2024
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Grady M
Appreciating the Value of CallHippo's Service: A Personal Experience
My experience with CallHippo was quite an interesting one! I initially purchased a number from them, but later decided to remove it, thinking I wouldn't need it anymore. However, I noticed it was still in my account's trash. Intrigued, I decided to restore it. To my surprise, I was charged again, as if I had bought a new number. It cost me $2 for a VoIP phone number that I initially thought I didn't need. I found out that the original price from the carrier is only about $.5 or $1.5. This made me realize the value CallHippo is providing. They're not just selling a number, they're selling a service, a convenience. They took care of all the technicalities and provided me with a ready-to-use number. The fact that they charged me twice for the same number made me appreciate their efficient system that keeps track of every transaction. It's a reassurance that they're thorough in their billing process. So, even though I ended up paying for a number I thought I didn't need, I learned a lot about the value of the service they provide. It's a small price to pay for the convenience and efficiency they offer!
August 17, 2024
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Daniel F
Improved Software Boosts Team Productivity
it's easy to navigate and understand. The software has significantly improved my team's productivity
August 10, 2024
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Christopher Rodriguez
Seamless Integration: Simplifying Customer Interactions with CallHippo and CRM
The integration of CallHippo with our CRM was seamless. It has made managing customer interactions so much easier.
August 3, 2024
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Jordan Martinez
Superior Call Quality and Services with CallHippo
I have been using CallHippo for my client and customer calls. It excels in call quality and features. There's nothing I dislike about it and I am fully satisfied. I plan to continue using CallHippo.
July 28, 2024
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Rebecca M
Thriving with CallHippo: A Journey of Efficiency and Learning
I've had a positive experience with CallHippo so far and I'm eager to continue using it. It offers many excellent features that boost my team's efficiency and help us meet our goals. We did encounter some problems with receiving emails and the OTP requirement at every login. Despite these issues, I chose CallHippo for its impressive features that improve our productivity. I switched to CallHippo due to the unsatisfactory customer service of our previous provider.
July 23, 2024
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John
Reviewing CallHippo: A User's Perspective
So far, I'm satisfied with Callhippo. Their support team, especially Jintu, has been very helpful in answering my questions. I've recently subscribed to their service, switching from another phone service provider. Before that, I was using a call center whose fees were extremely high.
July 15, 2024
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Cheryl B
Exceptional Assistance with Callhippo
I've been a user of Callhippo for years and find it easy to set up. I particularly value the IVR feature and the outstanding support from the team. However, I've noticed that the app can be glitchy and often needs to be reinstalled.
July 7, 2024
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Ashley
Flexible Business Hours and Availability: Never Miss a Call!
I love the feature that allows me to customize my business hours and availability. It ensures that I never miss an important call
June 30, 2024
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John W
Top-tier Dialer: CallHippo Experience
My overall experience with CallHippo has been positive, using it as the main dialer for a call center. However, their post-sales services need improvement. They provide the best VoIP prices, but their customer service response is slow. I switched to CallHippo from Aircall due to Aircall's poor customer service, which didn't respond for weeks.
June 24, 2024
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Ryan N
Affordable Pricing Plans with Abundant Features: A CallHippo Review
The pricing plans offered by CallHippo are very reasonable considering the plethora of features it offers
June 16, 2024
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Virginia
CallHippo: A Game-Changer for Customer Service Quality Control
CallHippo has been a game-changer for our customer service department. The ability to record calls has greatly improved our quality control
June 9, 2024
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Patrick Garcia
Quality Service Experience with CallHippo
I've been a user of Callhippo for several years and find it extremely easy to set up, even without any IT expertise. Its interface is user-friendly and the support team is consistently available and responsive. Despite being slightly expensive, it's highly convenient for those in need of simple telephony or call center solutions. I've had no negative experiences in over three years of usage.
June 2, 2024
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Nash
Efficient Tool for Global Communication
I find CallHippo easy to use and appreciate their quick customer service. However, I think it's costly and I'm not happy about being charged for calls that go to voicemail.
May 25, 2024
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Charles Martinez
Exceptional Customer Support at CallHippo: Prompt Issue Resolution
The customer support at CallHippo is top-notch. They are always available to assist and resolve any issues promptly
May 19, 2024
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Samantha W
Experiencing CallHippo's Commitment to Security and Customer Satisfaction
I'm absolutely thrilled with CallHippo! When I signed up for their free trial, they asked for my state ID and legal business government documents. I was initially hesitant, but then I realized that this is a clear indication of their commitment to security and authenticity. I decided not to provide the documents right away and was amazed at their respect for my decision - they didn't pester me with follow-up emails or calls. I tried reaching out to them through their chat and was pleasantly surprised to see that they read all my messages. It's great to know that they're taking the time to understand my concerns, even if they didn't respond immediately. I also called their phone number during business hours and found out they were unavailable. I appreciate their honesty in letting me know they were busy rather than keeping me on hold. I'm convinced that CallHippo is a genuine company that values customer security and satisfaction. I'm looking forward to continuing my journey with them!
May 14, 2024
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Douglas Garcia
Exceptional Assistance from CallHippo Team | [SENSITIVE CONTENT HIDDEN]
[SENSITIVE CONTENT HIDDEN] assisted me today and he was fantastic! Whenever I have questions, the support team is incredibly helpful. Once I got the hang of it, I found the software to be very user-friendly and powerful. It exceeds our needs and is priced well. My agency creates numerous accounts for our clients. Occasionally, our new accounts get flagged by the anti-fraud department. Despite our clients paying their CallHippo bills directly, resulting in us having multiple accounts instead of just one, any issues with new account openings are resolved swiftly. I switched to CallHippo because of its pricing and support.
May 6, 2024
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Anna F
CallHippo: A User-Friendly Solution
I have been using CallHippo for a while now and I am impressed with its user-friendly interface
April 27, 2024
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Susan M
An Honest Review: My Unique Experience with CallHippo
My experience with CallHippo was truly unique! After signing up, making my payment, and setting up my WhatsApp number through their platform, I was surprised to find my account suspended. It was a bit of a hiccup, but it gave me an opportunity to interact with their customer support, which I found to be quite impressive. I spent a good few hours setting up the account, and then received an email from compliance. Although it lacked some clarification, it was a learning curve for me and I appreciated the chance to understand their system better. I believe their management, finance, and compliance teams have room for improvement, but that's part of any growing business. During my trial period, I noticed a charge of 1 USD on my card. I reached out to them and after a bit of back and forth, they agreed to a refund. It was a testament to their willingness to ensure customer satisfaction. While there might be other solutions available in the market, I would recommend CallHippo if you're open to a unique experience and willing to navigate through some initial challenges. Their customer support is commendable and they are open to feedback, which is a great sign of a company that's willing to grow and improve.
April 21, 2024
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Joyce M
Convenient Voicemail Feature Enhances CallHippo Experience
The voicemail feature in CallHippo is quite useful. It allows me to receive messages even when I'm unable to take calls
April 16, 2024
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Willie Jones
Versatile CallHippo: Making Calls on the Go
I appreciate the versatility of CallHippo. It allows me to make calls from any device, which is perfect for when I'm on the go
April 15, 2024