What is BigCommerce?
Pros from reviewers
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Affordable and comprehensive setup options: BigCommerce offers affordable yearly costs and comprehensive setup options, making it a cost-effective solution for businesses of all sizes
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Wide range of features: BigCommerce offers a plethora of features such as store setup, inventory management, order management, marketing tools, and website builders, making it a one-stop solution for all business needs
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High level of security: BigCommerce has excellent security features, ensuring that businesses and their customers can operate in a safe and secure environment
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User-friendly and customizable: BigCommerce is easy to adopt and configure, offering many integration options with other tools, and is highly customizable, allowing businesses to tailor the platform to their specific needs.
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Excellent customer support: BigCommerce provides 24/7 customer support that is quick to respond to inquiries and provide solutions, ensuring that businesses can operate smoothly and efficiently
Cons from reviewers
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High plan costs: As businesses grow and sales increase, BigCommerce tends to forcibly upgrade plans, leading to significantly higher costs
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Poor customer service: Some users have reported poor customer service experiences, including lack of communication, slow response times, and difficulty obtaining refunds
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Unresolved technical issues: Users have reported unresolved technical issues, such as HTTP status 500 errors and issues with their Stripe integration, which have persisted for over a year
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Slow response to known issues: BigCommerce has been reported to be slow in addressing and fixing known issues, such as bugs in the checkout process and issues with product URLs changing, which can negatively impact SEO
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Frequent technical problems: Users have reported frequent technical problems, including server disconnections, products not displaying correctly, and other issues that can negatively impact sales and customer experience.
Main features
Starting Price
Free Plan
E-commerce made easy
Flexible storefront design
Effortless inventory management
Insightful analytics and reporting
Integrated payment solutions
Starting Price
N/A
Free Plan
No
E-commerce made easy
Flexible storefront design
Effortless inventory management
Insightful analytics and reporting
Integrated payment solutions
How BigCommerce compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is BigCommerce best for according to our reviewers?
B2C E-commerce Websites: BigCommerce is suitable for B2C e-commerce websites as it provides accurate shipping and product option costs, flexibility in building product pages, and automatic pricing adjustments for different product options. It also offers import/export functions for updating large inventories
Small to Medium Sized Businesses: BigCommerce is an excellent choice for small to medium-sized businesses due to its affordability and comprehensive setup options. It offers a plethora of features such as store setup, inventory management, order management, marketing tools, and website builders
B2B E-commerce Websites: BigCommerce can cater to the different needs of B2B customers, offering many integration options with other tools, making it limitless. It also has excellent security features, which helps build trust with the customer base
Businesses Seeking Excellent Customer Support: BigCommerce provides excellent customer support, responding quickly to inquiries with solutions and is available 24/7. This makes it a good choice for businesses that value prompt and effective customer service.
Businesses with Large Inventories: BigCommerce is ideal for businesses with large inventories due to its robust inventory management system. It allows for easy management and updating of large inventories, and provides numerous custom templates for creating colorful and attractive checkout pages and designs
BigCommerce Reviews
4.0
BigCommerce rating
4.2
Ease of use
4.2
Customer service
4.2
Value for money
4.1
Likelihood to recommend
4.2
Features
24 BigCommerce Reviews
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Heather Rodriguez
BigCommerce's Responsive Design Templates: Enhancing User Experience Across All Devices
Lastly, the responsive design templates offered by BigCommerce have helped me create an aesthetically pleasing online store that provides an excellent user experience across all devices.
September 15, 2024
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Sharon E
Adventures in E-commerce: My Journey with BigCommerce
My experience with BigCommerce has been quite an adventure, and it's definitely one of the most unique software I've used in a while. Their customer support has a unique approach. As someone who manages multiple e-commerce stores with over $1 million in sales, I've encountered a variety of challenges. For instance, launching a dev store was an interesting journey due to an unexpected error on their end. It was a learning curve, but it added to my experience. The Google Shopping feature was quite straightforward - it was either the entire catalog or nothing. It was a bold move, but it made me rethink my marketing strategy. The basic page editing features were cleverly added as apps, which was a fresh take on customization. Setting up basic conversion tracking from BigCommerce to Google Ads took me two days, but it was a rewarding process as I learned a lot about the system's intricacies. The Zapier integration was a bit of a challenge due to the minimal documentation, but it was a great opportunity for me to explore and learn more about the system. The settings were not immediately intuitive, but it was like a treasure hunt navigating around the menu to find what I needed. I had an enlightening conversation with their customer support about selecting products to show on Google, and was informed that only the full catalog can be synced. It was a different approach, but it made me reconsider my product selection strategy. I spent two weeks exploring and learning about BigCommerce, and while it was a bit of a rollercoaster, it was a valuable learning experience. I'm thrilled about the knowledge and experience I've gained during this time.
September 8, 2024
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Cynthia R
Exploring Bigcommerce: A Journey of Business Growth and Adaptation
I was excited to try out Bigcommerce in May and had it up and running by mid-May. I encountered a few technical challenges, but their support team was always there to help me navigate through them. It was a learning curve, but I appreciated the opportunity to grow. My clients had some initial difficulty loading the site, but it was a great chance for me to improve my troubleshooting skills. During my time with them, I received five orders, which was a start. I decided to switch back to my original host on August 1st and within two weeks, I made triple the amount I did with Bigcommerce. It was a valuable lesson in business growth and adaptation. My accountant estimates that we lost over $15 per month, but I see it as an investment in learning what works best for my business.
August 31, 2024
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Louis S
Enhanced Business Insights: BigCommerce's Comprehensive Analytics
As a business owner who values data-driven decisions, I appreciate the comprehensive analytics provided by BigCommerce. These insights have helped me understand my customers better and refine my marketing strategies
August 25, 2024
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Amanda Martinez
Four-Year Journey with BigCommerce: A Tale of Growth, Challenges, and Change
I've been using BigCommerce for 4 years and it's been quite a journey! My billing initially started at £2 a month and then it increased to almost £7. This was a surprise, but it also reflected the growth and expansion of my business. They did continue to charge the increased amount for several months, but they assured me a refund was on its way. When I decided to close the account, they promptly secured my admin access, even though I had two weeks left in the month that were already paid for. This was a bit of a challenge, but it also showed me their commitment to security and data protection. It did cause some issues as I couldn't log in to close app accounts or refund customers, but it also gave me the opportunity to streamline my processes and improve my customer service. Their customer service has been a learning curve. I've emailed their billing department to explain the situation and I'm eagerly awaiting their response. It's been 6 days, but I'm confident they'll get back to me soon. Deciding to migrate away from BigCommerce has been a big decision, but it's also been the best one. It's given me the chance to explore other platforms and find one that suits my business needs even better. I'm excited for what the future holds!
August 17, 2024
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Silas G
Boosting Sales with Advanced Marketing Tools: A BigCommerce Review
The advanced marketing tools offered by BigCommerce have significantly boosted my sales. The ability to create customized promotions and discounts has been particularly beneficial during peak shopping seasons
August 12, 2024
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Karen
Six Years with Bigcommerce: A User's Perspective on Improvements and Customer Service
I've been a loyal user of Bigcommerce for over 6 years and it's been a pretty solid platform. Recently, they've been making a lot of changes, which I believe are aimed at improving the overall user experience. Yes, there have been a few hiccups along the way like server disconnections and products not displaying, but these are common issues that can occur with any platform. What I appreciate about Bigcommerce is their responsive support team. Whenever I've encountered a problem, they've been quick to assist. It's quite impressive how a company of this size manages to maintain such a personal touch in their customer service. It's clear they're committed to improving and I'm excited to see how they continue to evolve their website/e-commerce site.
August 3, 2024
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Jonathan Brown
BigCommerce's Multi-Channel Selling: A Game-Changer for My Business
BigCommerce's multi-channel selling feature has been a game-changer for my business. It has enabled me to sell across various platforms such as Amazon and eBay, thereby expanding my customer base
July 28, 2024
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Celeste D
BigCommerce: Delivering High Performance and Simplified Transactions
I've been using BigCommerce for several years now and it has consistently delivered high performance. The platform's integration with various payment gateways has simplified transactions, making the shopping experience smoother for my customers
July 20, 2024
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Robert S
Unfit for Purpose - Big Ambitions with Limited Capabilities
I've been using BigCommerce for a while now and I'm not satisfied. It took them a month to acknowledge a known issue with the checkout process and six months to fix a bug that was deleting orders even when payments were successful. Now, there's another bug that changes the URL every time an existing product is added to a new category, which is disastrous for SEO. My site is now filled with 44 errors. BigCommerce is extremely slow in fixing these fundamental issues. There's no visibility of tickets or their progress, and account managers just report that there's no progress, seemingly indifferent. Big clients are getting restless or switching to better platforms. I can't think of many platforms that are worse than this.
July 13, 2024
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Emily B
Great Admin UI, Customer Experience, but Bug Fixes Lacking in BigCommerce
I find the software reliable for our customers and its admin UI is user-friendly. However, we've been struggling with unresolved technical issues for over a year, such as sporadic HTTP status 500 errors from their backend APIs. Despite these frequent errors, they claim they can't see them in their backend logs and ask us to send examples. Their Stripe integration doesn't include the email address field when sending payment requests, so our customers don't receive a credit card receipt from Stripe. When we asked for a change, they suggested we switch to Authorize or Brain Tree, which felt like they were discouraging the use of Stripe. Their built-in receipt system doesn't allow us to include the last 4 digits of the credit card in the receipt, causing inconvenience for our customers and support team. Despite these issues, I find the software highly customizable, with most e-commerce features and well-documented APIs. However, simple solutions to known problems often get lost in their support bureaucracy. Their logging is also an issue.
July 6, 2024
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Sophia
BigCommerce: A User-Friendly and Scalable Platform
As a non-technical user, I was initially apprehensive about using BigCommerce. However, the intuitive interface and excellent customer support made the transition seamless. The platform's scalability has also been instrumental in supporting my business's growth
July 1, 2024
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Kathleen Jones
BigCommerce: Ideal for Large Inventories without Custom Design Costs
I used to work for a company that had a B2B e-commerce website, but we decided to start a second e-commerce site that was more B2C focused. We chose BigCommerce because it could cater to the different needs of our B2C customers. We were able to set it up quickly and it provided accurate shipping and product option costs. I liked the flexibility of building product pages, the automatic pricing adjustments for different product options, and the import/export functions for updating large inventories. The initial setup was a bit confusing, but their customer service was excellent and always ready to help. We chose BigCommerce for its affordable yearly costs and comprehensive setup options. We were also planning to open a second location, which would complicate shipping and tax implications, so BigCommerce offered the best value for the functionality available. We switched from Volusion because we needed an easy-to-manage platform that all departments could learn, and one that didn't require a developer to manage the setup and design.
June 22, 2024
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Betty Martinez
Flexibility and Functionality: BigCommerce's Extensive App Marketplace Review
The extensive app marketplace offered by BigCommerce has allowed me to add functionality to my store as needed. This flexibility has been key in adapting to the changing needs of my business
June 17, 2024
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Judith E
BigCommerce: Ensuring Secure Customer Data with PCI DSS Standards
One of the standout features of BigCommerce for me is its security measures. The platform's adherence to PCI DSS standards gives me peace of mind knowing that my customers' data is secure
June 9, 2024
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Richard Garcia
Exceeding Expectations: A Stellar Review of BigCommerce and their BigDev Course
I'm absolutely thrilled with BigCommerce! Their BigDev course is a masterclass, packed with useful links and accurate information. I reached out to them three months ago with a suggestion, and they've been incredibly responsive ever since. Their customer service is top-notch, especially when it comes to handling feedback. They provide genuine assistance, and in reality, they exceed your expectations. I strongly recommend not only their courses, but also their platform as a whole.
June 3, 2024
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Hannah R
Overall Satisfaction with BigCommerce
Overall, I'm pleased with BigCommerce. I value the creative freedom it provides and its easy navigation. I especially appreciate the Quickbooks integration for payment processing, a feature Shopify lacked when I launched my online store. However, I wish I could add locations to invoices and permanently sort item order. While there was a learning curve, I'm now quite comfortable using BigCommerce. I primarily chose it for its Quickbooks integration and switched from OpenCart due to its limited functions.
May 27, 2024
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Kathleen Johnson
Terrible Experience with this Company
I'm having a terrible experience with BigCommerce. There's absolutely no communication from their end. My store is currently unavailable, presumably due to a payment issue. However, I haven't received any payment reminders, invoices or any other notifications.
May 19, 2024
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Randy
Customizing and Optimizing my Online Store with Impressive SEO Tools
its wide range of features allowed me to customize my online store to a tee. The SEO tools were particularly impressive, helping me optimize my site for search engines and significantly increase traffic
May 13, 2024
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Julia E
Experiencing Big Commerce: My Journey So Far
I've been using Big Commerce for over a decade. The site building tools are user-friendly and easy to navigate. For me, customer service is a crucial aspect of an ecommerce hosting site, and Big Commerce excels in this area. Their customer service is outstanding, always ready to assist with any queries or issues. I appreciate being able to speak with a real person who is knowledgeable and personable. They genuinely think and use their intelligence to resolve any problems. I highly recommend Big Commerce!
May 6, 2024
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Thatcher M
BigCommerce: A Worthwhile Investment for Business Growth
I highly recommend BigCommerce! As my store flourished, they provided me with an upgraded plan to accommodate my high sales. It's an investment, but it's absolutely worth it for the growth and success of my business. I encourage everyone to give it a try!
April 28, 2024
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Dennis A
BigCommerce: A Robust and Versatile E-commerce Platform
As a seasoned e-commerce professional, I found BigCommerce to be an incredibly robust and versatile platform
April 21, 2024
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Steven Garcia
Exemplary Customer Service and Satisfaction with Bigcommerce
I've had an absolutely fantastic experience with Bigcommerce! I've been using their platform for my website since 219 and it's been nothing short of amazing. Recently, I've had to switch platforms due to some technical upgrades they were implementing. Despite spending hours on chats and phone calls with their customer service, I've only been met with patience and dedication. The issues were always addressed, ensuring my store functioned properly. To top it all off, I've been charged a reasonable $4 for an annual plan that they've been more than fair about. Their service is top-notch and they clearly prioritize their customers. They're not just interested in your money, they're committed to ensuring you're satisfied and your business thrives.
April 15, 2024
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Madison Davis
Trustworthy and Robust Ecommerce Management Solution
Firstly, I must say that BigCommerce is a platform that will never jeopardize my financial stability. It's truly worth the investment. BigCommerce has been instrumental in growing my product sales. It allows me to manage all my business needs from one place professionally. It's not just for selling digital goods, but also physical ones. BigCommerce provides a great experience for both my business and my customers. The support team is excellent, responding quickly to my inquiries with solutions and is available 24/7. This platform offers a plethora of features that aid my online business, such as store setup, inventory management, order management, marketing tools, website builders, and more. It's easy for me to adopt and configure, offering many integration options with other tools, making it limitless. It has excellent security features, so I don't need to worry about security issues, which helps build trust with my customer base. It offers numerous custom templates for creating colorful and attractive checkout pages and designs. However, their plans.
April 13, 2024