What is Bigchange?
Pros from reviewers
-
Seamless integration into daily operations: BigChange software integrates smoothly into daily operations, allowing for a more streamlined and efficient workflow
-
Versatility and customization: The software is highly versatile and can be customized to fit the specific needs of a business, making it a flexible solution that can evolve with the company
-
Regular beneficial updates: The BigChange team consistently releases updates that simplify tasks and boost productivity, ensuring the software remains user-friendly and up-to-date
-
All-in-one platform: BigChange offers all the necessary tools to run a business in one platform, eliminating the need for multiple separate programs and leading to cost savings
-
High-quality support: The software comes with high-quality daily support from the RoadCrew, ensuring any issues or questions are quickly addressed.
Cons from reviewers
-
Inadequate financial reporting: Some users have reported that the financial reporting aspect of BigChange could use some improvement, requiring them to devise workarounds
-
Complexity and user-unfriendliness: Some users find the software complex and not user-friendly, requiring several separate actions for an automation to work and often necessitating a call to support.
-
Lack of flexibility and customization: While BigChange offers a comprehensive suite of tools, it sometimes feels like a one-size-fits-all solution, lacking the flexibility to add additional features and customization for individual businesses
-
Insufficient support during onboarding: Some users have reported a lack of support during the onboarding process, leading to dissatisfaction and even loss of team members
-
Limited data analysis capabilities: Despite having a wealth of information, BigChange currently lacks sufficient ways to extract and analyze data
Main features
Starting Price
Free Plan
All-in-one solution
Customer Relationship Management (CRM)
Real-time updates and tracking
Mobile workforce management
Cloud-based
Starting Price
N/A
Free Plan
No
All-in-one solution
Customer Relationship Management (CRM)
Real-time updates and tracking
Mobile workforce management
Cloud-based
How Bigchange compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Bigchange best for according to our reviewers?
Courier and Transport Companies: BigChange provides real-time vehicle tracking, which is crucial for these companies to keep customers updated on their deliveries. The system also allows for efficient driver utilization and monitoring of idling time, helping to minimize costs
Field Service Engineers: The software's ability to store all customer details, job details, and job tracking can be beneficial for field service engineers. However, the software can be complex and may require additional support for automation processes.
Field Service Businesses: These businesses can benefit from BigChange's ability to consolidate multiple systems and processes into one platform, enhancing efficiency and productivity. The software's flexibility allows for the creation of custom worksheets tailored to unique business needs
Fleet Management Companies: BigChange offers real-time job visibility and total transparency across the entire business. The software's knowledge base ensures proper usage of policies, and the initial setup is straightforward, making it ideal for companies managing multiple vehicles
Small to Medium Enterprises (SMEs): SMEs can benefit from BigChange's all-in-one platform, which includes CRM, vehicle tracking, job/scheduling management, and financials. The software's seamless integration with other apps like Xero, Outlook, and Google Maps can be particularly beneficial for SMEs that rely on these tools
Bigchange Reviews
4.4
Bigchange rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.4
Features
24 Bigchange Reviews
-
Jeffrey E
Highly Recommended: The Comprehensive and Powerful BigChange Software
I wholeheartedly recommend BigChange! The software is incredibly comprehensive, offering a robust tracking system that is truly ahead of its time. The sales team was incredibly proactive, always ready to set up demonstration meetings to ensure we fully understood the capabilities of the system. We finally agreed to a demo and were blown away by the system's potential. It's true, the amount of data it can handle is vast, but that's a testament to its power and capacity. After the demo, we were encouraged to sign a contract, which we did with great anticipation. We took our time setting up the system due to our busy schedule, but when we finally did, it was worth the wait. When we considered cancelling the contract due to our initial delay, BigChange stood by their agreement, reinforcing their commitment to their product and customers. I can honestly say it's one of the most comprehensive software I've ever used. The support is specialized, and they encourage the customer to fully understand and utilize the system. Yes, it does require a significant amount of data input, but that's because it's designed to handle complex operations. We've had several staff members try the software, and everyone agrees - it's impressively powerful!
September 17, 2024
-
Marie W
BigChange: A Game-Changer for Our Business
My experience with BigChange, starting from our initial meeting at the NEC show in Birmingham in 2022, through the onboarding process, and the constant availability of the Roadcrew support, has been unmatched. After dealing with a previous software system that provided no support, it's been a breath of fresh air to have a team always on standby to answer any questions. I value the ideas portal for suggesting improvements and the continuous communication with the product development team is comforting. I believe we will continue to use this software for many years to come. The system includes many features we require - CRM, vehicle tracking, job/scheduler management, fieldworker app, and financials. Its seamless integration with other apps like Xero, Outlook, and Google Maps has proven to be very beneficial. Some features, especially invoicing and financials, could be enhanced, but I am aware that BigChange is working on it. There are also some features in the JobWatch app that could be improved for our fieldworkers. We switched to BigChange because our business had outgrown the Verizon Connect/Work platform.
September 8, 2024
-
Juan Jones
Enhanced Productivity: BigChange's Mobile Workforce Management
The mobile workforce management feature of BigChange has greatly improved our team's productivity by allowing us to work from anywhere
September 2, 2024
-
Scott G
BigChange's Job Scheduling Feature: A Game-Changer for Operations Managers
As an operations manager, I found the job scheduling feature of BigChange to be extremely helpful in managing our daily operations
August 26, 2024
-
Beverly C
Outstanding Software Solution!
I value the real-time job visibility that BigChange provides, offering total transparency across the entire business. We use the knowledge base for instructions and to ensure proper usage of all our policies. The BigChange team is always receptive to feedback and suggestions when things don't go as planned. The initial setup was fairly straightforward and the worksheets are an excellent feature. However, the financial reporting aspect of BigChange could use some improvement and we've had to devise some workarounds. We transitioned to BigChange to reduce paper usage and enhance accuracy. I received a response from the vendor, Louise, who expressed gratitude for my positive feedback and assured me that they would continue striving to deliver an excellent experience. She also suggested that I contact Roadcrew or my Customer Success Manager for assistance with financial reporting issues.
August 20, 2024
-
Nicholas A
Big Deceptions from Day One with BigChange
I have had a terrible experience with BigChange. They falsely claim to be a leading player in field service software, but once you sign up, you realize they are far behind. They are quick to lock you into a long-term contract and threaten legal action if you try to leave. We were promised multiple features that would revolutionize our business management, but in reality, we either got nothing, impractical workarounds, or silence. Their chairman is always on social media praising the software, but in reality, he seems to be speaking on a subject he doesn't fully understand, just like their software. We are now consulting our legal team to see how we can get out of this situation. The software is no better than spreadsheets with a vehicle tracker. I strongly advise against using BigChange.
August 12, 2024
-
Aaron
BigChange: A Comprehensive Business Solution with Room for Customization
My overall experience with BigChange has been extremely positive, thanks to the cost savings from using a single system and the high-quality daily support from the RoadCrew. I appreciate that BigChange offers all the necessary tools to run a business in one platform. Prior to BigChange, I was using separate programs for scheduling, CRM, vehicle tracking, and invoicing. Now, I use BigChange for all these tasks. However, I would like to see more flexibility in terms of additional features and customization for individual businesses, as it sometimes feels like a one-size-fits-all solution. I chose BigChange for its professional setup and the added benefit of RoadCrew assistance. I switched to BigChange because I needed more functionality. I value the positive feedback from the vendor and their dedication to providing excellent customer service.
August 3, 2024
-
Helen Garcia
Efficient Fleet Tracking with BigChange
As a logistics manager, I was impressed by the efficiency of BigChange in tracking our fleet's movements and fuel consumption
July 29, 2024
-
Roy Martinez
BigChange: Streamlining Operations and Transforming Our Business
Overall, Big Change has been a transformative tool for my company. We've been able to consolidate multiple systems and business processes into one platform, leading to a more integrated way of working. The main appeal of Big Change was its flexibility and modularity, which allowed us to create custom Worksheets for our unique business needs, including ePod requirements that most ePod systems don't cater to. However, there's a lack of data analysis capabilities. The information is there, but there aren't enough ways to extract it currently. We chose BigChange for its flexibility, customization, and an excellent sales representative. We plan to switch to BigChange in early 2023. The vendor responded positively to our feedback and offered assistance with the data analysis function. They appreciated our review and promised to continue working hard to provide an excellent experience.
July 22, 2024
-
Lauren J
Improved Customer Service with BigChange
The customer service feature of BigChange has significantly improved our response time to client inquiries and complaints
July 14, 2024
-
Sophia
BigChange's User-Friendly Interface
The user-friendly interface of BigChange made it easy for me to navigate and understand the software, even as a first-time user
July 9, 2024
-
Helen R
Seamless Integration: A Pleasant Surprise for a Smooth Transition
The seamless integration of BigChange with our existing systems was a pleasant surprise, making the transition much smoother than expected
July 1, 2024
-
Frances Rodriguez
BigChange: The Game-Changer for My Business
I've had a fantastic experience with BigChange. I've interacted with all levels within the business and found nearly everyone to be incredible to work with. They've guided and trained me, proving to be more accommodating than any other mobile resource software provider. I particularly appreciate the ability to invoice live and improve cash flow through the business. However, I did notice that the schedule lacks dynamic scheduling. I chose BigChange because they promised to adapt to suit my needs, and they certainly delivered on that promise. The system has been revolutionary for me, my team, my customers, and my cash flow. I'm grateful for the support from the BigChange team and thank them for their service.
June 24, 2024
-
Teresa
Big Change aids in our transformation.
I have been using Big Change for over 7 years now and have stuck with them because their system is user-friendly and reliable. In my courier and transport industry, it's crucial to track our vehicles to keep customers updated on their deliveries, especially when they're time-sensitive. Big Change allows us to provide this information instantly and confidently. We also use the system to monitor idling time and ensure efficient driver utilization, helping us minimize costs. I would recommend their services to anyone looking to control their expenses, especially with the rising fuel costs.
June 15, 2024
-
Ryan E
Informed Decision-Making: BigChange's Detailed Reports for Business Owners
As a business owner, I appreciate the detailed reports provided by BigChange which help me make informed decisions
June 9, 2024
-
Ruth N
So Far, So Good with BigChange.
So far, my experience with BigChange has been positive. It seems to be designed for companies that employ one or more engineers for a day's job. However, when handling multiple jobs over several days, the data can become confusing and requires manual sorting.
June 1, 2024
-
Karen
Gateway Automation Review on BigChange Software
I am extremely satisfied with BigChange's technical support. The more we explore the product, the better it gets, continually revealing features that simplify our job and improve the work experience for all our engineers. Using such a great system significantly reduces stress in our office. Whenever we need assistance or don't understand something, we always receive excellent service. On behalf of everyone at Gateway Automation, thank you.
May 26, 2024
-
Jean Johnson
A Game Changer for Our Business: BigChange Review
I am extremely satisfied with BigChange's service. It's easy to use and has allowed our company to streamline procedures, create a paperless, real-time system, and improve business continuity. It has also enhanced our commitment to our clients and staff, and has been instrumental in our mission to become a carbon neutral company. I highly recommend it.
May 18, 2024
-
Margaret E
BigChange - Excellence Redefined
I have been using BigChange for the past 4 years at WME and it has significantly helped us develop our service department. The software is user-friendly and intuitive, both in the back office and on handheld devices. The support from BigChange, from the onboarding team to the road crew, is outstanding. They are always ready to help achieve anything. I highly recommend this system. If you're looking for an all-in-one service management software package, BigChange is the one to choose!
May 12, 2024
-
Matthew Rodriguez
Exploring Contract Options with BigChange: A Personal Journey
I must say, signing up for a 5-year contract with BigChange was a bold move on my part, and it's been quite a journey! I would suggest to anyone considering this software to opt for a 12-month contract initially. This way, you can really get a feel for how the software works for you. I'm not sure if BigChange would agree to this, but it's worth a shot! Personally, I've found that there are other software options out there that offer more flexibility with contract terms. But hey, BigChange might just be the perfect fit for you!
May 6, 2024
-
Albert A
Experiencing BigChange: A Seamless Integration into Daily Operations
I believe that the software has integrated seamlessly into our daily operations. The most impressive aspect of this product is its versatility, which allows us to customize it to our current operation. The team is consistently releasing beneficial updates, some of which simplify tasks and others that boost productivity. There's nothing negative to note, any challenging aspects are continually being updated to be as user-friendly as possible. We selected BigChange because it's a flexible solution that can evolve as we do. It's an excellent bespoke solution that's not just off the shelf. The vendor responded positively to our review, expressing their satisfaction that we are happy with the system and benefit from their regular updates. They acknowledged that BigChange is indeed a very adaptable system and they are pleased to be part of our operating model. They thanked us for choosing BigChange.
April 30, 2024
-
Jennifer Jones
BigChange: An Invaluable Tool for Project Managers
As a project manager, I found BigChange to be an invaluable tool for managing my team's tasks and schedules
April 20, 2024
-
Ashley Williams
Brace for a Big Disappointment with BigChange!
I was tasked with handling all of the onboarding for BigChange with minimal support. My team was dissatisfied with my decision to use this software and we have since reverted back to our original CRM system, Podio by Citrex, which we find to be a superior product. While the sales representatives were personable and extremely helpful, they often agreed to our queries without ensuring their responses were accurate. Our IT engineer dedicated full time to the installation and onboarding but did not receive the promised support from BigChange. We lost three team members due to a major error caused by the failure to link separate trades within our organization. We were billed for everything and encountered additional costs at every turn. We initially chose BigChange due to a very ordinary sales technique.
April 16, 2024
-
Karen R
An All-Inclusive Solution
I find BigChange to be a customer-oriented business and the implementation of their Job Watch software was incredibly straightforward due to the extensive training provided. The software has unified many aspects of my company's field service activity, ensuring a smooth experience for clients, office staff, and field engineers. Job Watch is modular and easy to customize to individual businesses. Its implementation immediately increased the speed of detailing and billing field service jobs. My company's cash flow improved due to itemized billing, client sign-off of completed work, and job reports linked to invoices. Job Watch manages all processes related to my company's field service activity, from tracking engineers to delivering accurate invoices, while also reducing time and costs associated with service administration. However, I find the contracts section of the software difficult to customize to our business and on-site engineers lack visibility of set contract levels, so they can't see what works are covered by any agreement. I chose BigChange because it offered a more polished solution that was better suited to integrate into my business.
April 15, 2024