What is Airwallex?
Pros from reviewers
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Unlimited virtual cards: One of the most appreciated features of Airwallex is the provision of unlimited virtual cards, which help users segregate and manage their expenses better.
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Excellent customer service: Despite some negative reviews, many users have praised Airwallex's customer service for being responsive, patient, and helpful, providing excellent guidance on how to use the platform's functions.
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Seamless user interface: Users have found the Airwallex interface to be seamless and easy to use, making the payment process smooth and efficient.
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Cost-effective payment gateway: Airwallex offers a cost-effective payment gateway, which is a major advantage for businesses managing global payments.
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Robust platform: Users have described Airwallex as a robust platform, capable of handling all their financial needs. This makes it a reliable choice for businesses and individuals alike.
Cons from reviewers
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Issues with account connectivity: Some users have experienced problems with their bank accounts getting disconnected from the Airwallex platform, and have found it difficult to reconnect them, leading to delays and disruptions in their transactions.
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Poor customer support: The customer support system has been criticized for being unresponsive and slow, with some users reporting waiting up to 7 days for a response to their queries
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Security issues: There have been instances of transactions being left pending or failing due to supposed security threats, causing inconvenience and disruption to users
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Slow transfer process: Users have reported that the transfer process with Airwallex can be slow and frustrating, leading to delays in transactions
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Lack of live support: Users have reported that they are unable to speak with a live person for support, and that the email responses they receive are insufficient for resolving their issues
Main features
Starting Price
Free Plan
Borderless bank cards
Fast international payments
International multi-currency accounts
Easy payment collection
Virtual account management
Starting Price
N/A
Free Plan
No
Borderless bank cards
Fast international payments
International multi-currency accounts
Easy payment collection
Virtual account management
How Airwallex compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Airwallex and Revolut are both significant players in the digital finance arena, yet they cater to different user needs through distinct features and service offerings. Understanding their differences is key to determining which platform better suits your financial management or business operational requirements.
Airwallex primarily focuses on business users, particularly those involved in e-commerce or needing to manage international payments and currency exchanges on a larger scale. It is designed to facilitate business growth across borders, offering powerful tools for handling multiple currencies, creating international bank accounts, and integrating with global payment gateways. Airwallex's strength lies in its ability to streamline complex financial operations, reducing the overhead associated with traditional banking processes and foreign exchange.
On the other hand, Revolut offers a broader appeal, targeting both personal and business users with its versatile financial...
Stripe and Airwallex each offer digital payment solutions, but they cater to distinct needs, driven by differences in their core features and services. Stripe is a comprehensive payment platform known for its flexibility and extensive integration capabilities. It supports a wide range of payment methods including credit cards, digital wallets, and direct debits, making it ideal for businesses looking to accept payments both locally and globally. Stripe's API-driven nature allows for deep customization and control, enabling businesses to tailor the payment experience to their specific needs. This, combined with advanced features such as automated billing, fraud prevention, and financial reporting, makes Stripe a versatile choice for companies ranging from startups to large enterprises.
On the other hand, Airwallex is specifically designed to facilitate international business transactions with features that significantly simplify the complexities associated with managing multiple...
Who is Airwallex best for according to our reviewers?
Users who need to segregate and manage expenses: These users find the unlimited virtual cards feature extremely useful. They appreciate the robust platform and excellent customer service
Users who are comfortable with self-service: These users are willing to resolve issues by watching videos due to the lack of 24-hour, weekend, and overnight support. They find the pricing acceptable and continue to use the software despite its shortcomings.
Users who value customer support: These users have had mixed experiences with Airwallex's customer support. Some find the team extremely helpful and responsive, while others have had issues with slow response times and lack of live support
Businesses seeking to manage global payments: These users find Airwallex's payment gateway cost-effective and easy to use. They appreciate the seamless user interface and outstanding customer service
Users who frequently transfer money: These users have had varied experiences with Airwallex's transfer process. Some find it consistently smooth, while others have encountered issues with transfers being blocked or left pending
Airwallex Reviews
4.5
Airwallex rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.0
Likelihood to recommend
4.5
Features
18 Airwallex Reviews
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Kelly A
Airwallex: Empowering Growth and Expansion with Scalable Solutions
The scalability of Airwallex's solutions has been instrumental in supporting our company's growth and expansion plans.
August 5, 2024
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Steven G
Streamlined Expense Management with Airwallex's Virtual Cards
The ability to issue virtual cards through Airwallex has streamlined our company's expense management process
July 28, 2024
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Patrick
Embarking on my Airwallex Journey this Year
I began using Airwallex this year and promptly moved all my finances to it. It's a robust platform with excellent customer service that's always ready to assist. The feature I use most is the unlimited virtual cards, which help me segregate and manage my expenses better. Thank you, Airwallex!
July 20, 2024
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Nathan
My Preferred Pick
My experience with Airwallex in 223 has been quite good. The transfer process I frequently use is consistently smooth. My account manager, Bonnie San, has been especially helpful, anticipating my needs before I even express them.
July 15, 2024
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Eric
Commendable Customer Support: Airwallex's Swift Resolution of Issues
The customer support team at Airwallex is commendable. They were quick to respond and resolve any issues we encountered
July 6, 2024
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Lisa S
Seamless Integration: Airwallex and E-commerce Platform
As an entrepreneur, I've found the integration of Airwallex with our existing e-commerce platform seamless and efficient
June 30, 2024
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Frances
Engaging with Airwallex: My Experience
I've been collaborating with the wonderful Airwallex team for over 3 months. They are incredibly patient and helpful! I'm truly grateful for their kind assistance in my case! Happy New Year!
June 25, 2024
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Rose
Airwallex's Multi-Currency Feature: A Game-Changer for Global Operations
The multi-currency feature of Airwallex has been a game-changer for our global operations, allowing us to handle transactions in various currencies with ease
June 17, 2024
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Paloma M
Airwallex: A Top-Tier FinTech Platform with Exceptional Customer Service
I must admit, I was initially hesitant to try Airwallex due to some negative reviews I came across. However, since I signed up in 222, my experience has been nothing short of fantastic! The user interface is so smooth and intuitive, making the payment process a breeze. Plus, the payment gateway is incredibly cost-effective. But what really sets Airwallex apart is their exceptional customer service. They're always ready and willing to assist with any queries I have. Airwallex has truly surpassed all my expectations and I can't recommend it enough for businesses looking to manage global payments. It's a top-tier FinTech platform, hands down!
June 9, 2024
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Quilla G
Airwallex's Transparent Pricing Benefits CFOs
As a CFO, I appreciate the transparency in pricing that Airwallex offers, it has helped us to better manage our budgeting
June 1, 2024
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Albert B
Efficient Financial Tracking and Auditing with Airwallex Reporting Tools
As a project manager, I've found the reporting tools in Airwallex extremely useful for tracking and auditing our financial activities
May 27, 2024
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James
Lacks 24/7 Support
The software, Airwallex, lacks 24-hour, weekend, and overnight support. I have to resolve all issues by watching videos. The transfer process is unclear and the onboarding experience is mediocre. The support is poor. However, the pricing is acceptable, which is the only reason I continue to use it.
May 20, 2024
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Rodriguez
Exceptional Customer Service Experience with Airwallex Team
I must say, Olivia, Peishi, and their team are incredibly helpful and responsive! They consistently provide top-notch guidance on how to utilize Airwallex's functions. I am absolutely thrilled with their service!
May 12, 2024
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Carol Garcia
Airwallex Boosts Company's Cash Flow Management with Faster International Transactions
The speed and efficiency of international transactions through Airwallex have significantly improved our company's cash flow management
May 7, 2024
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Ethan
An Outstanding Experience with Airwallex: A Review
My experience with Airwallex has been absolutely fantastic! I would highly recommend new users to give this platform a try. I've had a few minor hiccups, like a $2 transfer from my PayPal account that was flagged for security reasons, but I appreciate how vigilant they are about protecting my funds. Every transaction I've made has been carefully monitored, ensuring a secure transfer process. I've also tried Revolut, but I find Airwallex to be just as efficient, if not more. The customer support from Airwallex is commendable, they usually get back to me within a week and they've been diligently working on my last ticket for 2 months. I wish I could give them more than five stars!
April 28, 2024
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Douglas Johnson
Airwallex's User-Friendly Interface Praised by Financial Analyst
As a financial analyst, I found Airwallex's interface to be incredibly user-friendly and intuitive
April 22, 2024
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Wiley G
Appears to be sluggish.
I'm finding Airwallex to be slow and I'm currently having issues with a transfer. It's quite frustrating. The only support available seems to be from a person named Martin who only sends automated messages without any solid updates. The support system appears to be lacking.
April 16, 2024
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Juan N
Peace of Mind: Airwallex's Secure Financial Transactions
The security features of Airwallex give me peace of mind knowing our financial transactions are protected
April 13, 2024