What is 3CX?
Pros from reviewers
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Easy setup and use: 3CX is simple to set up and use, making it a preferred choice over open source applications that require more effort
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Affordable: Compared to other phone systems and VoIP providers, 3CX is more cost-effective, making it a viable option for small businesses
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Mobile application: The mobile application allows users to manage calls even when they're not near their desk phone or abroad, providing flexibility and convenience
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Video conferencing: The video conferencing feature saves users from the licensing and financial costs of other solutions, making it a cost-effective choice for remote meetings
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Support for all vendors: 3CX supports all vendors, making it easy to establish connections with other branches and integrate with various devices and platforms.
Cons from reviewers
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Lack of native features: 3CX lacks certain native features such as Caller ID and SMS function, which some users find inconvenient
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Delayed phone book updates: When a new user is added to the system, the phone book of some phones takes about 15-20 minutes to update
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Limited customization: Users have expressed a desire for more customization options, such as the ability to personalize the ringer on their softphone or desk phone
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Poor call quality: Some users have reported poor sound quality during calls, with frequent restarts required to maintain functionality
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Provisioning issues: There have been complaints about the provisioning of the softphone, particularly in organizations with high employee turnover, where a login/logout functionality on the desktop app would be beneficial.
Main features
Starting Price
Free Plan
Flexible communication options
Cost effective solution
Easy integration
Powerful collaboration tools
Top-notch security
Starting Price
N/A
Free Plan
No
Flexible communication options
Cost effective solution
Easy integration
Powerful collaboration tools
Top-notch security
How 3CX compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is 3CX best for according to our reviewers?
Businesses Seeking On-Premise Solutions: For businesses that prefer not to use cloud telephony, 3CX offers the option for an on-premise solution. It's a comprehensive phone system with no additional costs and can be deployed on the cloud, private cloud, or on-premise.
Small to Medium Businesses: These businesses can benefit from 3CX's affordability and ease of use. The software provides all necessary features and works well on various devices and platforms. It also allows for worldwide usage, even with limited internet access
Start-ups: 3CX is a reliable software that runs 24/7 without any problems. It is suitable for both start-ups and larger companies, with reasonable pricing and integration with other apps like Hubspot
Large Organizations with Multiple Branches: 3CX is suitable for large organizations that need to establish connections with other branches. It supports all vendors and allows for easy setup of communications and necessary equipment for internal phone use
Remote Workers: The mobile application of 3CX allows users to manage calls even when they're not near their desk phone or abroad. This makes it ideal for remote workers or those who frequently travel for work
3CX Reviews
4.4
3CX rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.3
Likelihood to recommend
4.4
Features
24 3CX Reviews
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Stephen S
Efficient Web-Based Agent Assistance
The online chat support for 3cx is effective, with the option to call an agent or transition the chat into a voice call being particularly useful. The agents appear well-informed and provide valuable assistance in setting up or modifying system configurations. Although I've only used this service a few times, I've found it extremely helpful.
September 16, 2024
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William
Phone Systems Still Thrive with 3CX's Usability
I believe that 3CX is the best choice for both small and large businesses, and even for customers who don't want to use cloud telephony, as it offers the option for an on-premise solution. It's a comprehensive phone system with no additional costs and can be deployed on the cloud, private cloud, or on-premise. Some features are still in beta, but they are already active and any issues are closely monitored by support to get them out of beta as quickly as possible. I initially chose 3CX for calling, but during the full lockdown and due to performance issues, we switched to Zoom for online meetings. We moved to 3CX due to numerous bugs and the cost. I appreciate the vendor's response and their pleasure in hearing that 3CX was very useful for our business during the lockdown.
September 10, 2024
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Dalton M
Enhanced Mobility: 3CX Keeps Remote Workers Connected Anywhere
As a remote worker, I appreciate the mobility that 3CX provides. With its mobile apps, I can stay connected with my team from anywhere
September 3, 2024
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Mary N
3CX: The Solution for Your Call Center and VoIP Requirements
Overall, I'm very satisfied with 3CX and have no complaints. I value all its features, particularly the ease of setup, the ability to locate call logs and recordings, and its comprehensive dashboard. When we needed to increase our concurrent calls, their local partner was very responsive and resolved the issue immediately. The only downside is the provisioning of the softphone, as we have a high turnover of employees. I wish 3CX had a login/logout functionality on the desktop app to avoid constant provisioning. However, this is a minor issue and not a deal breaker. We chose 3CX over VitalPBX because it was more cost-effective and we were not comfortable using an Asterisk-based system. We also found the design of Vicidial outdated. We switched from Freepbx and Dialfire to 3CX because Freepbx was difficult to set up and Dialfire was laggy. I appreciate 3CX's response to my review in August 2022.
August 25, 2024
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Megan G
Excellent Customer Service with 3CX
I am extremely impressed with 3cx's fantastic customer support and amazing system. It's like the Swiss knife of enterprise communications.
August 18, 2024
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Otis D
Cost-Effective 3CX: A Game-Changer for Business Owners
As a business owner, I am impressed by the cost-effectiveness of 3CX. It has allowed us to cut down on our telecommunication expenses without compromising on quality or functionality
August 11, 2024
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Jerry J
Partner Installed a Phone System with 3CX
I had a phone system installed by a partner a while ago and needed support. Despite my efforts, I couldn't reach the partner. I then contacted chat support and spoke with someone named Fedai. He managed to contact my partner and provided me with some information. Although I'm not sure if I'll receive all the support I need, Fedai was able to get a commitment from the partner to respond. He also warned me about the upcoming license renewal in March, which will prevent any surprises if the partner isn't on top of things. This interaction with chat support was very helpful, so thank you, Fedai! An update: the partner contacted me at the start of this week and my two biggest issues have been resolved. We can now manage and make changes when it's convenient. Thanks again, Fedai!
August 4, 2024
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Sandra Rodriguez
Surprised by the Limitations of 3CX Phone System Software
As a user transitioning from a traditional VOIP system, I was surprised to find that the VOIP versions of 3CX seemed outdated in terms of functionality and quality, resembling something from 2010. I appreciated the recording feature and the ability to easily copy-paste phone numbers or directly call them when highlighted. However, I found the sound quality of the calls to be poor, requiring frequent restarts to maintain functionality. I experienced calls being randomly dropped or cut off, and sometimes the system wouldn't allow me to pick up or transfer calls without a restart, which was needed multiple times a day. Some of these issues might be related to our network, but certainly not all. I was disappointed that the system doesn't change status when you log out from Windows or start up like in MS Teams, which I see as a missed opportunity. It also doesn't detect if one is busy with an MS Teams or Zoom call, leading to potential double calls if you forget to adjust your status.
July 29, 2024
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Matthew Williams
Improved Collaboration and Productivity with 3CX
As a project manager, I appreciate the ease of setting up conference calls and web meetings using 3CX. It has significantly improved our team's collaboration and productivity
July 20, 2024
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Victoria Rodriguez
Generally Good: A Review on 3CX Software
Overall, my experience with 3cx has been positive. However, I had an issue with an agent named Michael who was not very helpful. His responses were unclear and caused me stress. Despite my efforts to find solutions before reaching out to Customer Service, he simply redirected me back to them. When I mentioned that I had already tried their suggestions, he either didn't understand my question or provided unhelpful advice. If it wasn't for the last helpful agent I interacted with before writing this review, I would have given 3 stars.
July 16, 2024
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Jerry D
3CX: It's All About the Hosting Provider
3CX feels like an upgrade from a traditional landline, lacking standout features compared to other VoIP providers, but it's more affordable than Ring Central, Phone.com, and OnSip. As a small business owner, I find 3CX simple and equipped with all necessary features, using it on various devices and platforms without major issues. There are some features I wish it had, but none that obstruct my company's operations. We have users worldwide, and the app works well even with limited internet access. Sometimes the connection isn't great, but that's usually due to the internet, not the app. I wish I could customize the ringer on my softphone or desk phone, and I'd like to see integration with Zapier to push contacts into our address book. I also wish the SMS chat feature worked more like a shared inbox. I switched to 3CX because of OnSIP.
July 7, 2024
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Laura
Scalability Made Easy: A Review of 3CX for Operations Managers
As an operations manager, I appreciate the scalability of 3CX. It allows us to easily add or remove users as per our business needs
July 2, 2024
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Jerry Davis
Unleashing the Power of 3CX: A Comprehensive IP/PBX Solution
I've been using 3CX since we transitioned to remote work and our old switchboard became outdated. The users aren't overly impressed as they primarily use the softphone, which I believe is the weakest feature of the software. However, the admins who are used to working with on-prem PBX really value it. They find the admin panel to be robust and user-friendly. I don't have experience with call centers, so I can't comment on that, but it appears to be fully capable. With 3CX, you get a highly functional IPPBX at a fair price. The admin panel is easy to navigate and powerful. Features like call queues, ring groups, and the digital receptionist are excellently implemented. The softphone, on the other hand, doesn't live up to the quality of the switchboard and needs enhancement to keep current clients. Users also need to make some minor adjustments to improve the sound. We switched to 3CX because we had to.
June 23, 2024
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Heather F
Softphone Highly Reliant on Tech Support
The 3cx software isn't very user-friendly and often forces me to switch back to using my mobile. The technical support is slow in providing solutions, which is a major drawback, especially when it comes to deploying updates. However, the software becomes relatively affordable once you purchase a certain number of licenses. We thought about replacing our mobile lines with 3cx to handle customer calls, but the poor technical support made us reconsider. Setting up a VPN for server management access is also quite complex. We initially chose 3cx because its integration and support are based in Spain, which we thought would simplify management. We also switched to 3cx due to the high costs of integrating Microsoft & Telefonica, particularly for international calls. In response to our concerns, the vendor recommended a 3cx system hosted by 3cx for easier setup and configuration.
June 15, 2024
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John N
Efficient Virtual Interviews with 3CX: User-Friendly Video Conferencing and High-Quality Video
As an HR manager, I use 3CX for conducting virtual interviews. Its video conferencing feature is easy to use and provides good video quality
June 8, 2024
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Debra Miller
Boosting Sales Efficiency: The Benefits of 3CX's CRM Integration
As a sales executive, I find the CRM integration feature of 3CX very beneficial. It helps me manage my client interactions more effectively
June 4, 2024
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Nancy D
Benefits of 3CX Call Recording for Customer Service Managers
As a customer service manager, I find the call recording feature of 3CX extremely useful. It helps us in training our staff and improving our service quality
May 25, 2024
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Heather C
3CX's Inspiring Ambition: A Great Opportunity for Business Growth
I'm really impressed with 3CX! They've recently revamped their sales approach, which is a fantastic move for businesses that are aiming to meet annual targets. It's clear they're focused on achieving significant growth and this could be a great opportunity for smaller companies like mine to expand our services. Their ambition is truly inspiring!
May 20, 2024
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Bryan Rodriguez
Seamless Integration and Excellent Call Quality with User-Friendly Interface
it offers excellent call quality and seamless integration with our existing systems. The software's user-friendly interface is a bonus
May 13, 2024
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Keilani M
Fedai was Outstanding with 3CX.
Fedai was excellent, he was patient and helped resolve our issue, thank you!
May 4, 2024
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Daniel F
Effortless Telephony Management with 3CX
I've been using 3CX for several months and I'm very satisfied with it. Before 3CX, my organization used open source applications that required a lot of effort. However, 3CX was easy to set up and use. I appreciate its support for all vendors and the ease of establishing connections with other branches. Compared to other phone systems, 3CX is very affordable. I particularly enjoy the mobile application which allows me to manage calls even when I'm not near my desk phone or abroad. The video conferencing feature is another advantage, saving us from the licensing and financial costs of other solutions. If we have a remote office, we can easily set up communications and necessary equipment for internal phone use through the app. However, there is a minor issue where the phone book of some phones is updated late when a new user is added, taking about 15-20 minutes. We chose 3CX because of these reasons.
April 27, 2024
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Karen B
3CX: A Robust and Reliable Communication Solution for IT Professionals
As an IT professional, I find 3CX to be a robust and reliable solution for our communication needs
April 20, 2024
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Indigo D
Untrustworthy Ally
I used to rely on 3CX as a good PBX for several of my clients. They even offered a free version, which was perfect for non-profit organizations that couldn't afford a paid version. However, they've suddenly discontinued the free self-hosted version. There's no need or use for putting the PBX into the internet, so all the work I put into configuration is now wasted due to the company's decision to force users to move to the cloud. This shows how unreliable the company is - if you use their products, you might suddenly have to start all over again. I've started moving the first installations to Freepbx/Asterisk. The experience has been positive so far, so I've begun moving the others as well. Thankfully, I won't have to renew any 3CX licenses anymore.
April 16, 2024
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Kenneth Jones
3CX: A Reliable Telephony Solution for Any Business Size
So far, I find 3CX to be a reliable software. It runs 24/7 without any problems and I appreciate the support we receive. I like that 3CX is suitable for both start-ups and larger companies, and its pricing is reasonable. It also integrates with Hubspot and other SMS apps. However, it lacks a Caller ID feature and a native SMS function. I chose 3CX because it was familiar and preferred by most of my team. After giving my feedback, the vendor told me that 3CX does offer flexibility in formatting incoming Caller ID numbers and suggested I read a document for more information. They also offered help through their customer service team.
April 15, 2024