General information about Yext
Information is central to delivering a satisfying customer experience today. Consumers want to find the information they are looking for in a fast and relevant way. Beyond search engines, information is strategic on every channel: website, app, mapping services, voice assistants, or social networks. However, ensuring a search experience worthy of the name across all these channels is a complex process.
Fortunately, Yext is the perfect solution to meet your business needs. This SaaS-based software brings together modern and innovative search solutions. Whatever your sector of activity (hotels, ecommerce, restaurants, retail, health, etc.), Yext is able to answer your users’ questions.
On an online store, customers will be able to easily find the ideal product. Yext search is also adapted to improve the conversion rate via SEO landing pages tailored for visibility and performance. Yext Answers allows you to integrate directly on your website a search engine able to understand natural language and to bring complete and precise answers to your customers.
Finally, Yext also makes your life easier! Indeed, it is able to help you improve your online reputation via the reputation management solution. The latter allows you to find the customer reviews in a few seconds. You can then respond to your customers quickly and effortlessly.
$35,000 credits
Unlock our Yext deal and access $35,000 credits, saving you up to $35000 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Yext promo codes, coupons and credits valid in September 2024.
What is Yext used for?
Yext is a versatile SaaS-based software that enhances customer experience by improving search functionality across various channels. It's particularly beneficial for small businesses, as it streamlines the process of information retrieval, making it faster and more relevant. For instance, an online boutique can use Yext to help customers quickly find their desired products, thereby boosting sales. It also improves SEO, creating landing pages that drive traffic and increase conversions. Moreover, Yext's reputation management feature allows businesses to promptly respond to customer reviews, enhancing their online reputation. In essence, Yext is a comprehensive tool for improving customer interaction and business performance.Yext pricing
Emerging
$16
/ month
Add your listing to sites like:
Merchant Circle
eLocal
Topix
YellowPageCity
Essential
$36
/ month
Add your listing to sites like:
Bing
Apple
Complete
$40
/ month
Full site list access
PowerListings+
Analytics
Premium
$76
/ month
Full site list access
Review monitoring
Website widgets
Yext features
An ideal software solution for customer experience optimization
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Improve the efficiency of your business
Search is strategic to your business. Creating local pages optimized for search, managing customer reviews, and tracking customer information via analytics reports are all essential data to optimize your business process.
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Customize Yext to your own needs
The platform provides SDKs, APIs, and robust documentation to allow your development team to customize Yext. They can then design a custom search experience created specifically for your business.
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Give your customers a premium experience
Through on-site search, ecommerce search, local listings, or public information management, you provide your customers with the relevant and quality information they are looking for, anywhere, anytime.
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Benefit from a state-of-the-art platform
Yext’s artificial intelligence search understands natural language because it is built on a powerful knowledge graph and powered by several optimized algorithms. This makes it easy for you to take advantage of the latest AI advances.
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Reputation management and engagement
With Yext, managing your brand's reputation becomes more effortless than ever. Gather and respond to customer reviews and feedback across different platforms from a centralized dashboard. This ensures you maintain a positive brand image and engage directly with your customer base, addressing their concerns and queries.
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Consistent information across the web
Inconsistencies in your business details across various platforms can confuse customers and hurt your brand’s credibility. Yext ensures that your business information—be it your address, phone number, operating hours, or any other detail—is accurate and consistent everywhere, from social media to directory listings.
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Insights and performance analytics
Deep dive into actionable insights with Yext's advanced analytics suite. Monitor how customers interact with your brand online, from search queries to click-through rates. This data aids in refining your marketing strategies and in understanding what content resonates best with your audience, giving you a competitive edge.
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Connect Yext to all essential tools and services
Yext Knowledge Network connects the Yext platform to more than 100 digital services, including Apple, Alexa, or TripAdvisor. App Directory connects your tools such as Zendesk, Google Data Studio, or WordPress to the platform. These numerous integrations facilitate your work and make the various actions more fluid.
24 Yext Reviews
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Billy Davis
Streamlining Local Listings with Yext
I am using Yext to manage all our local listings and am aiming to make it our primary system. Our websites and apps now use Yext's APIs to access location data, eliminating the need to update changes in multiple places. This has greatly helped in maintaining accurate listings. The software is user-friendly and I can easily add, update, and delete data for all our local listings. The reporting and analytics features are also impressive. However, some of the additional packages seem expensive considering what we are already paying. The basic listings and analytics packages are worth the cost, but the additional packages can seem pricey. I appreciate the vendor's response to my feedback on the pricing and am pleased to hear that they enjoy working with us and look forward to becoming our official system of record.
September 15, 2024
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Knox
Yext: A Worthwhile Investment for Business Growth
I highly recommend Yext for its robust features and excellent customer service. It's worth every penny for the value it brings to my business.
September 9, 2024
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Jessica
User-Friendly Interface: Navigating Yext with Ease
The interface of Yext is intuitive and easy to navigate. Even without a technical background, I was able to get the hang of it quickly
August 31, 2024
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Ralph Miller
Yext's Duplicate Suppression: Ensuring Consistency Across Platforms
The duplicate suppression feature of Yext is a lifesaver. It has helped me maintain consistency in my business information across various platforms
August 25, 2024
Yext: Pros & Cons
Pros
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Evolution: Improvements and updates are constant
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Functionality: You can check the consistency and the update of your online information, as well as your reputation
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Centralization: The platform gathers and manages all your company’s information
Cons
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Customer service: Support can be time consuming and inefficient
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Pricing: Depending on the services chosen, the cost can be high
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Complexity: Some features are difficult to understand and this can make it difficult to get good results
Why is Yext better than other Customer Support software?
Yext is better at number of features than SOCi: 135 vs 60
Yext is better at number of features than Moz local: 135 vs 12
Yext is better at number of features than Partoo: 135 vs 58
Yext is more versatile than Algolia: 135 vs 23
Yext has more features than Reviewtrackers: 135 vs 97
Yext has more options than Moz: 135 vs 50
