What is Trustmary?
Pros from reviewers
-
Enhanced Service Reliability: By collecting essential data from customer satisfaction surveys, Trustmary allows businesses to improve the reliability of their services based on publicly given recommendations
-
Ease of Use: Trustmary's user-friendly interface and straightforward operation make it easy for users to collect and analyze customer satisfaction data
-
Responsive Customer Service: Trustmary's customer service is readily available to assist users with any issues, and the team actively listens to feedback to constantly improve the product.
-
Integration with Websites: Trustmary provides the ability to easily integrate preferred customer recommendations onto a business's website, thereby enhancing its credibility and potentially boosting sales
-
Intelligent Survey Sending Feature: Trustmary impresses with its smart survey sending feature, which simplifies the process of measuring Net Promoter Score (NPS) and conducting annual customer surveys
Cons from reviewers
-
Difficulty accessing some features: Some users have found some features hard to access and some surveys unclear, which can lead to confusion and inefficiency.
-
Limited customization options: Some users have expressed a desire for more customization options to better tailor the software to their specific needs
-
Limited reporting capabilities: Some users have found the reporting features to be lacking, especially when analyzing longer surveys and importing data from Excel
-
High cost: Some users have found Trustmary to be somewhat pricey, which can be a barrier for businesses with a tight budget
-
Slow initial setup: Some users have reported that the initial setup process was slow and even stopped working at one point, causing delays and inconvenience
Main features
Starting Price
Free Plan
Integration Capabilities
Analytics and Reports
Video testimonial collection
Automated survey dispatch
User-friendly Interface
Starting Price
N/A
Free Plan
No
Integration Capabilities
Analytics and Reports
Video testimonial collection
Automated survey dispatch
User-friendly Interface
How Trustmary compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Trustmary best for according to our reviewers?
Budget-Conscious Users: Users who are on a tight budget but value ease of use and fast operation, despite the software being somewhat pricey
Automation Enthusiasts: Users who want to automate as much as possible, sending both automated and manual NPS questionnaires and receiving weekly reports on their NPS performance
Business Owners: Those who own businesses and want to enhance the reliability of their services through customer satisfaction surveys and publicly given recommendations
Market Researchers: Individuals or companies who are looking to collect essential data from customers, measure NPS, and conduct annual customer surveys with a simple and flexible tool
Hubspot Users: Users who value the smooth integration of Trustmary with Hubspot, despite finding some features somewhat hard to access and some surveys unclear.
Trustmary Reviews
4.6
Trustmary rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.6
Likelihood to recommend
4.6
Features
19 Trustmary Reviews
-
Peter Davis
Streamlined Feedback Management: Trustmary's Indispensable Tool
Trustmary has significantly streamlined our process of collecting and managing customer feedback, making it an indispensable tool in our business operations.
August 12, 2024
-
Abigail Williams
Trustmary: Simplified Feedback Management with Powerful Features
The ease of use and comprehensive features of Trustmary make it a standout software in the realm of customer feedback management
August 3, 2024
-
Edward E
Efficient NPS Measurement with Trustmary
Trustmary has been crucial in enabling us to systematically measure our Net Promoter Score (NPS). We now share these results with all our staff every month, showing the real impact of their hard work. The software is easy to use and we had no problems integrating it into our operations. We managed to incorporate testimonials onto our website within minutes. Although the software does provide some customization options, we would appreciate more. However, in response to our feedback, the vendor assured us that they are constantly adding customization options and have recently introduced a new survey editor for improved customization. They also added a folder structure to surveys for better personalization and management. They have requested our suggestions for any additional features we would like to see.
July 29, 2024
-
Stellan G
Exceptional Feedback and Social Selling Solution
I find Trustmary to be a visually pleasing and time-efficient feedback system that is easy to use and implement. Every detail is well thought out and the dashboard is user-friendly, requiring no training. The team behind it is incredibly helpful and great to work with. We initially bought it as a feedback system, but also gained social selling as a bonus. It's quick to deploy, easy to customize and has a wide range of applications such as customer feedback, employee feedback, and training feedback. The only minor issue is that it doesn't save the invitation form when sending the feedback form. However, everything else has worked smoothly. The vendor responded to my feedback, informing me that they support message templates for survey invitations, which can be found in the navigation panel.
July 23, 2024
-
Austin
Exceptional Customer Support at Trustmary: Quick and Helpful Assistance
The customer support team at Trustmary is top-notch. They are always available to assist and their responses are quick and helpful
July 14, 2024
-
Kenneth B
Streamlining Brand Identity: Trustmary's Customizable Templates Simplify Survey Creation
Trustmary's customizable templates have made it easier for us to create surveys that reflect our brand identity
July 7, 2024
-
Kayla
Trustmary: A Versatile Solution for Surveys, Testimonials, and Reviews
I appreciate the versatility of Trustmary - it's not just a survey tool, but also a great platform for testimonials and reviews
June 29, 2024
-
Rowan S
Enhancing Customer Service through Trustmary Analytics
Trustmary's detailed analytics have provided us with a deeper understanding of our customer base, enabling us to tailor our services more effectively
June 25, 2024
-
Terry B
Effortless NPS Measurement with Trustmary
I find Trustmary extremely user-friendly. It offers trustworthy details about the company, assisting me in making buying choices. I have no issues with it. I value the vendor's response to my short review in May 2021.
June 16, 2024
-
Joan Miller
Time-Saving Automated Survey Feature in Trustmary
The automated survey feature in Trustmary has saved us countless hours in gathering customer insights
June 9, 2024
-
Michael E
Smooth Sailing with Trustmary
I find Trustmary to be a generally good tool. It's user-friendly and I like getting an email every other week. I've had no problems with the software and it gives me all the information I need without any trouble. The vendor responded to my review, expressing their pleasure that I find their software easy to use and offering more help to improve my experience in the future.
June 1, 2024
-
Jesse Smith
Effortless to Initiate and Operate
I find Trustmary easy to initiate and use, with readily available customer service. It gives me a clear picture of my customer satisfaction and direct feedback for improvement. However, I wish it had more metrics besides NPS and more APIs. After my review, the vendor informed me that I can measure other metrics like CSAT and create any survey I want. They also mentioned that they are currently enhancing their reporting and have opened their API, which I can activate with the help of my support person. They also offered help in automating my entire process if needed. They responded to my review in February 2021.
May 25, 2024
-
Wren G
Excellent Survey Software Solution: Trustmary
The user interface of Trustmary is neat and visually pleasing to me. I also value its smooth integration with Hubspot. However, I find some features somewhat hard to access and some surveys are unclear. I'm uncertain if this is a user-related problem or something else. The vendor responded to my feedback, advising me to reach out to the support team for help. They assured me that they are available to assist, regardless of whether it's a user-related issue or something else. They responded in March 2021.
May 18, 2024
-
James J
Continuous Enhancement Journey
I use Trustmary to automate as much as possible, sending both automated and manual NPS questionnaires and receiving weekly reports on our NPS performance. I trust their customer service to assist me if any issues come up. Trustmary operates quietly in the background, providing valuable service once it's set up. I value how the Trustmary team listens to feedback and constantly improves the product. The software was already good when I started using it a year ago, but it has significantly improved and become more versatile since then. I find it easy to use and automate. At first, it seemed a bit too simple, but it has greatly improved over the past year. The vendor responded to my feedback, saying that solving real problems for customers was their motivation for creating the software. They plan to keep listening to customers and improving the software. They have recently doubled their development resources, so I anticipate even more improvements in the future.
May 13, 2024
-
Dalton G
Trustmary: An Invaluable Tool for Customer Service Integration
Trustmary's ability to seamlessly integrate with our existing systems has made it an invaluable tool in our customer service department
May 5, 2024
-
Nathan M
Kickstart Your Trustmary Experience
The Trustmary software is somewhat pricey for my budget, but its ease of use and fast operation alleviate any stress. The initial setup was slow and it even stopped working at one point, which cost me a lot of time while I was still paying for it. Despite this being my first trial with Trustmary, it certainly won't be my last. The vendor responded to my review, thanking me for my feedback and expressing regret that the startup didn't meet my expectations. They assured me they are striving to make the implementation as efficient as possible and offered their support for my future use of Trustmary.
April 30, 2024
-
Ashley Smith
Trustmary's Impact on Marketing Strategies through Customer Feedback Analysis
As a marketing professional, Trustmary has been instrumental in helping me gather and analyze customer feedback, which has significantly improved our marketing strategies
April 22, 2024
-
Raymond B
Effortless SaaS Software for NPS Tracking and Customer Satisfaction Surveys
I was looking for a simple and flexible tool to measure NPS and conduct annual customer surveys. Trustmary was easy to get started with and I was particularly impressed by its intelligent survey sending feature. However, I found the reporting somewhat lacking when analyzing longer surveys, especially when importing from Excel. I chose Trustmary because I had previously used GF and wanted a more professional and widely-used tool for my business. The vendor responded to me, expressing their pleasure that I was happy with Trustmary and its user-friendliness. They also mentioned that they are working on enhancing the reporting features for longer surveys and will incorporate my feedback in their future updates.
April 16, 2024
-
Dylan J
Trustmary: A User-Friendly and Efficient Platform
I've been using Trustmary for a few months now and I am thoroughly impressed with its user-friendly interface and efficient functionality
April 13, 2024