What is SurePayroll?
Pros from reviewers
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User-friendly interface: SurePayroll offers a user-friendly interface that is easy to navigate, making it convenient for users to manage their payroll tasks
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Online clock integrations: The software integrates with online clocks, adding to its convenience and efficiency
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Tax compliance and direct deposit: SurePayroll offers tax compliance and direct deposit features at a reasonable cost, helping businesses avoid legal issues and streamline their payroll processes
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Access to important documents: The software provides easy access to important documents like W2s and paystubs, eliminating the need for an accountant and allowing users to manage everything online
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Excellent customer service: SurePayroll provides excellent customer service, with representatives that are easily accessible and quick to resolve any issues.
Cons from reviewers
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Limited standard reports: SurePayroll offers limited standard reports and lacks customization options, which can be a disadvantage for businesses that require specific reporting features
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Incorrect tax filing and unnecessary fees: There have been instances where SurePayroll incorrectly filed taxes and charged unnecessary fees, causing inconvenience and financial loss to the users
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Poor resolution of banking errors: Some users have reported that SurePayroll's resolution process for banking errors is frustrating and time-consuming, with the issue remaining unresolved for over a month despite numerous interactions with customer service.
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Difficulty in getting back on track: If you fall off schedule, it can be a bit challenging to get back on track with SurePayroll, which can lead to delays in payroll processing
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Poor communication and defective software: Some users have reported that SurePayroll's software did not function as expected and their teams lacked proper communication, leading to issues such as employees not getting paid on time
Main features
Starting Price
Free Plan
Easy payroll management
Payroll tax filing made dimple
Mobile app for on-the-go payroll
Integrated time tracking
Employee self-service portal
Starting Price
N/A
Free Plan
No
Easy payroll management
Payroll tax filing made dimple
Mobile app for on-the-go payroll
Integrated time tracking
Employee self-service portal
How SurePayroll compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is SurePayroll best for according to our reviewers?
Businesses with Multiple Locations: The software is capable of handling employees across various states, providing a seamless and straightforward transition from other providers. It is efficient and cost-effective, with excellent customer service
Self-Service Users: SurePayroll is designed for self-service, offering tax compliance and direct deposit at a reasonable cost. It provides clear reports and excellent support, although it can be tricky to get back on track if you fall off schedule
Users Seeking Online Convenience: The software provides easy access to important documents like W2s and paystubs, eliminating the need for an accountant. It allows users to manage everything online, without needing to make phone calls unless there's a problem
Small Business Owners: SurePayroll is a user-friendly software that simplifies payroll processing tasks, offering a dedicated portal for all accounts and the ability to view and download past stubs and W2 forms from mobile
Users Requiring Tax Compliance: SurePayroll handles tax filings and all necessary documents, helping users avoid any legal issues. It also offers a competitive pricing and a wealth of resources available at users' fingertips.
SurePayroll Reviews
4.5
SurePayroll rating
4.0
Ease of use
4.0
Customer service
4.2
Value for money
4.4
Likelihood to recommend
4.1
Features
24 SurePayroll Reviews
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Lawrence D
Transparent and Affordable Pricing: Perfect for Small Business Budgets
SurePayroll's pricing is transparent and affordable, which is perfect for my small business budget. There are no hidden fees or surprises
September 17, 2024
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Thomas C
Satisfied SurePayroll User
As a small business owner, I find SurePayroll incredibly helpful in simplifying my payroll processing tasks. I'm very thankful for its simplicity and the attention it provides. Its weekly ease of use is unmatched. The only problem I encountered was a tax form error when I initially switched to this software. I chose SurePayroll for its extensive features and competitive pricing for small businesses. I value their focus on customer experience and satisfaction, which is clearly reflected in their hard work. I gave them a positive review in March 2020.
September 9, 2024
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Jack G
Efficient Employee Self-Service Portal: Simplifying Payroll Administration
The employee self-service portal is a great feature of SurePayroll. My employees can access their pay stubs and W-2 forms easily, reducing the administrative work on my end
September 2, 2024
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Stephen D
Effortless Payroll Management with SurePayroll
I appreciate that SurePayroll provides easy access to important documents like W2s and paystubs, eliminating the need for an accountant. I value the convenience of managing everything online, without needing to make phone calls unless there's a problem. The software is user-friendly and accessible from anywhere. I chose SurePayroll for its competitive pricing and the wealth of resources available at my fingertips. I prefer to input my information myself rather than having to verbally communicate with a company every time something needs to be done. I genuinely believe there's no room for improvement as the company seems to have perfected their service. I was pleased to receive a response from the vendor, expressing their commitment to customer satisfaction and appreciation for my positive review.
August 27, 2024
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Gary Johnson
Excellent Customer Service Experience with SurePayroll
I had a great experience with SurePayroll's customer service. The site is user-friendly and I found it very easy to enter my payroll. I would definitely recommend them.
August 19, 2024
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Diana C
Save Time, Effort, and Money - Look Elsewhere!
I signed up for SurePayroll, hoping to utilize their payroll system and timekeeping product. I was initially directed to their timekeeping system, but discovered a week later that it couldn't meet my needs. They then pointed me to a list of their partners, but after investing time and money into setting up with one, I found out they weren't actually a timekeeping partner. They offered me a free month of service for the inconvenience, but when I set up payroll, it didn't function and my employees weren't paid. I ended up contacting Intuit Payroll who resolved everything within an hour. I found SurePayroll's software to be defective and their teams lack proper communication. Despite being supported by Paychex, I found their service disappointing and wouldn't recommend them. I believe the company needs a total revamp, from their representatives to their engineers. I chose SurePayroll because it appeared easy to use and trustworthy, but I feel I was deceived.
August 12, 2024
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Patrick M
Effortless Payroll Processing with User-Friendly Software
the software is user-friendly and makes payroll processing a breeze. The tax filing feature is particularly helpful, ensuring I'm always in compliance with state and federal laws
August 4, 2024
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Amber Johnson
Top-Notch Payroll Service Provider
I've used various payroll services in the past, but SurePayroll is the best I've ever used. Their system is easy to navigate and their customer service is exceptional. The software is user-friendly once set up, and their customer service is always quick to assist, always maintaining a friendly demeanor. I can easily find any reports I need without any trouble. I've not encountered any issues with the software, except for some minor ones during the sign-up process. I chose SurePayroll because they handle tax filings and all necessary documents, helping me avoid any legal issues. I switched to SurePayroll as it was slightly cheaper and offered more services that I needed. I truly appreciate their commitment to customer experience and satisfaction.
July 30, 2024
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Rachel Martinez
SurePayroll: A Superior System for Small Businesses
I found Surepayroll to be a complete solution for small businesses, offering all required platforms and features. I especially appreciated the dedicated portal for all accounts and the capability to view and download past stubs and W2 forms from mobile. My only slight issue was that the login process could occasionally be challenging due to the security authentication feature.
July 23, 2024
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Zephyrine S
Initially, They Were Excellent
My initial experience with SurePayroll was positive. However, we encountered a banking error with an employee's bank and the resolution process has been frustrating. Despite numerous phone calls, emails, and interactions through the customer service online portal, we've been repeatedly told to wait 15 business days or 5 business days. They acknowledge the error, but the money has not been returned to the account. Over a month has passed and the issue remains unresolved. I am considering switching payroll services due to this. It seems impossible to speak with anyone who can expedite the correction process. They simply advise waiting another week or two, but no progress is made. It's absurd.
July 13, 2024
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Caspian
SurePayroll: Outstanding Value and Exceptional Customer Service
I highly recommend SurePayroll for its excellent value and outstanding customer service, although I find the reports lack customization and there are limited standard reports. I chose SurePayroll for their quick and knowledgeable customer service response to technical payroll questions, unlike QuickBooks which would take hours. The cost also influenced my decision to switch to SurePayroll. I appreciated the vendor's response to my review in March 2020.
July 6, 2024
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Victoria N
Effortless Integration: SurePayroll Streamlines Accounting
I love the fact that SurePayroll integrates seamlessly with my accounting software. It saves me time and reduces the risk of errors
June 30, 2024
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Rose G
SurePayroll: A Superior Payroll Solution
I find Surepayroll to be an excellent payroll processing company. They offer top-notch services at a very reasonable cost. I find their software user-friendly and their customer support team is commendable. I am particularly impressed with their customer care service.
June 23, 2024
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David D
Previous Business Experience with SurePayroll
I have previously done business with SurePayroll and was impressed with their services. When I started another trucking company, I knew exactly where to go for my payroll needs. The team at SurePayroll is always courteous, knowledgeable, and effective in their roles.
June 16, 2024
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Questa
SurePayroll: A Highly Recommended Payroll Solution
I opted for SurePayroll when I expanded my business to a second location in a different state, as my previous payroll service couldn't manage multiple states. SurePayroll is user-friendly, efficient, and capable of handling employees across various states. It provides excellent customer service and is cost-effective. The switch from my previous provider was seamless and straightforward. Whenever I had a query, SurePayroll was easily accessible and promptly resolved my issues. I've utilized their phone support and live chat, both of which were outstanding. I've been using the software for nearly two years and am extremely pleased with both the software and the customer service. I would certainly recommend SurePayroll. I initially transitioned from Square Payroll because I required a payroll solution that could manage employees in two states. I value the exceptional customer experience and satisfaction that SurePayroll emphasizes, and I'm thankful for their diligent work.
June 11, 2024
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Jack C
Flexible Payroll with SurePayroll: A Boon for Entrepreneurs
As an entrepreneur, I appreciate the flexibility SurePayroll offers. I can run payroll anytime, anywhere, which is incredibly convenient
June 2, 2024
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Natalie Rodriguez
Another ROCKSTAR Performance - Thank You, SurePayroll!
Another SurePayroll associate excellently handled all my inquiries. Thanks.
May 26, 2024
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Hugo D
Streamlining Payroll with SurePayroll: A Year of Top-Notch Customer Service
I've been using SurePayroll for over a year now and it has significantly streamlined my payroll process. The customer service is top-notch, always ready to assist with any questions or issues
May 19, 2024
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Eugene Martinez
Great Service, Extended Wait Time
I had to wait almost 3 hours to get someone on the line, which was excessive, but I understand it was due to the end of the year rush. When Ana answered my call, it was a success. She was patient, thorough, and helped me fix the error. I am extremely grateful for the excellent service she provided.
May 14, 2024
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Michael
Effortless Self-Service Payroll Solution
I've been using SurePayroll since my previous service hiked their prices. I find the payroll service user-friendly, offering tax compliance and direct deposit at a reasonable cost. I value its simplicity, direct deposit feature, clear reports, and tax compliance. It's designed for self-service, but the support provided is excellent. However, if you fall off schedule, it can be a bit tricky to get back on track. I opted for SurePayroll because it's Paychex's online product for smaller businesses. I switched from ADP due to the cost. Even though I was satisfied with ADP, I couldn't justify the expense. They didn't make any effort to retain me, but they keep trying to win me back with offers.
May 5, 2024
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Larry B
SurePayroll: A Game-Changer for Small Businesses
SurePayroll has been a game-changer for my small business
April 28, 2024
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Daniel Martinez
Thoroughly Impressed by SurePayroll's User Guidance
I appreciate how surepayroll considers my concerns and provides personal assistance to resolve them. I highly recommend them.
April 21, 2024
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Yael G
Excellent Reporting Feature in SurePayroll
The reporting feature in SurePayroll is excellent. It provides detailed reports that help me analyze my payroll expenses and make informed decisions
April 14, 2024
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Easton M
Rollercoaster Ride: My Adventure with SurePayroll Services
My experience with SurePayroll was quite an adventure! Everything was smooth sailing while I was using their payroll services. When I decided to stop using their services in March 223, I opted for their $1/month plan for them to handle my taxes and process W2s. They were spot on with the charges for a few months, but then there was a slight hiccup with some overcharges. This gave me the opportunity to interact with their customer service team multiple times. One representative, John Rees, was quite assertive and challenged my understanding of my plan. After a lively discussion, he agreed to credit back half my money and generously waived off the charges for the rest of the year. In December, I noticed another charge, but this was quickly resolved by another representative, Purissa Davis, who was extremely helpful and promptly refunded my money. On January 2nd, I decided to cancel my subscription. It took a bit of time to reach a real person, but once I did, they confirmed my account was closed and assured me there would be no further charges. Overall, my journey with SurePayroll was a rollercoaster ride. I learned a lot, interacted with different personalities, and in the end, everything was resolved. They showed me that they are more than just a payroll service, they are a team that is committed to resolving issues and ensuring customer satisfaction. I would definitely recommend this service for its unique experience!
April 14, 2024