What is Referral rock?
Pros from reviewers
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Seamless Integration: The software integrates seamlessly with other systems such as Salesforce and HubSpot. This integration simplifies the process of setting up and managing a referral program, making it a one-stop-shop for referrals, email campaigns, and rewards
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Outstanding Customer Service: Users have praised Referral Rock's customer service for being responsive and helpful. The team behind the software is committed to ensuring users have a positive experience and are able to get the most out of the platform
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Cost-Effective: Referral Rock is a cost-effective solution for businesses looking to implement a referral program. It offers a range of customizable tools and is simple to implement, making it a valuable investment for businesses of all sizes
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Simplicity and Flexibility: Referral Rock offers a simple and flexible solution for implementing a referral program. It provides a range of customization options, allowing businesses to tailor the platform to their specific needs
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User-Friendly: The platform is user-friendly and easy to set up, with support provided throughout the process. Users have also praised the software for being easy to use, with a dashboard that allows customers to check their stats with a single click.
Cons from reviewers
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Lack of support in the Australian time zone: Despite the overall positive experience, the user mentioned that the support for Australian time zone was lacking, which could potentially lead to delays in resolving issues
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Cumbersome reward management: Despite the overall positive feedback, one user found the reward management system to be cumbersome and required assistance from the support team to rename rewards
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Limitations with landing page hosting: For tracking purposes, one user had to host the landing page within Referral Rock, which was not ideal for their system
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Glitches with text editing: One user encountered several glitches when working with text, such as selecting fonts and sizes, adjusting spacing, etc. This made it difficult to achieve the desired look for the member and referral pages.
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Incomplete integration with CRM systems: One user found the integration with HubSpot to be lacking, as not all features worked as expected. This led to a frustrating experience and delays in resolving issues
Main features
Starting Price
Free Plan
Customizable Referral Templates
Referral Program Automation
Tracking and Analytics
Reward Distribution
Integration Capabilities
Starting Price
N/A
Free Plan
No
Customizable Referral Templates
Referral Program Automation
Tracking and Analytics
Reward Distribution
Integration Capabilities
How Referral rock compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Referral rock best for according to our reviewers?
Small businesses in need of a referral program: Referral Rock is a cost-effective solution for small businesses that need a referral program but don't have the resources to build their own. It offers a ready-to-use platform that can be rebranded and integrated with existing systems like Salesforce
Businesses with a focus on customer service: Referral Rock's customer service is highly praised, making it a good fit for businesses that value a high level of support and responsiveness from their vendors
Businesses using HubSpot: Despite some integration issues, Referral Rock is chosen by businesses for its HubSpot integration. The vendor is actively working on resolving these issues, indicating a commitment to improving this feature
Businesses looking for a user-friendly referral solution: Referral Rock is praised for its user-friendly interface and ease of setup, making it suitable for businesses that want a simple, easy-to-use referral solution
Businesses needing a customizable referral program: Referral Rock offers a high degree of flexibility and customization options, making it a good fit for businesses that need a referral program tailored to their specific needs.
Referral rock Reviews
4.6
Referral rock rating
4.5
Ease of use
5.0
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.3
Features
19 Referral rock Reviews
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Robert
Quirky yet Ideal for Small Businesses
Once I became familiar with the terminology, I found Referral-Rock to be quite user-friendly and it seemed to have all the features I needed without being too costly. However, I encountered several glitches when working with text, such as selecting fonts and sizes, adjusting spacing, etc. I often had to find alternative solutions when setting up the member and referral pages, and I was never able to achieve the exact look I wanted. If I indented anything, it would automatically insert quotations somewhat below the text. Despite these issues, everything else seemed to work fine. However, given the importance of text setup to the overall message, I believe more focus should be placed on improving this functionality. Selecting text size was particularly frustrating as there was no way to know exactly what size I was choosing. The vendor responded to my feedback, stating they plan to overhaul the program editors in the next month or so.
August 13, 2024
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Mirabel
Referral Rock Amplifies Smart Home Tech Referrals
The best aspect of Referral-Rock software is definitely the team behind it. My success manager is incredibly responsive and has played a key role in getting us up and running quickly. The software provides a great deal of flexibility and customization options, making it extremely valuable for our product. It enables us to integrate our customer experience with their technology seamlessly. Our success manager has been consistently dependable and has assisted us in maximizing the platform's value, tailored to our business and customer experience. We're still in the early stages of our launch, and the only potential downside might be the platform's flexibility. Due to its adaptability, many functions may need to be custom-built for specific organizations. While this is a major advantage for us, it might not be the best choice for everyone.
August 5, 2024
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Keturah G
Effortless Navigation with Outstanding Customer Assistance!
I had an amazing experience working with [sensitive content hidden]. She was friendly, responsive, and extremely helpful. The software, Referral Rock, is incredibly user-friendly and easy to set up. I appreciate how everything integrates seamlessly, making it a one-stop-shop for referrals, email campaigns, and rewards. However, creating the landing page and emails using their templates was a bit challenging, but [sensitive content hidden] from customer support was very responsive and assisted with everything. I do wish the direct add feature had more automated emails. I switched to Referral Rock from a previous service due to poor communication. With the previous service, we had four onboarding calls where we had to repeatedly explain our needs and processes. In contrast, Referral Rock excelled in communication. They liaised with the sales rep and were ready to assist us from the first onboarding call.
July 29, 2024
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Ashley Williams
Real-Time Monitoring and Affordable Referrals with Referral Rock
it allows us to monitor the progress of our referrals in real-time. The affordability of Referral Rock is a major plus
July 23, 2024
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Logan
Referral Rock: Transforming Tasks from Days to Minutes
tasks that used to take us days are now completed in minutes. The ease of use of Referral Rock is commendable
July 15, 2024
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Noah Smith
Referral Rock: Empowering Informed Decision-Making with Automation
it provides insightful data that helps us make informed decisions. The automation capabilities of Referral Rock have saved us countless hours
July 7, 2024
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Kathleen J
Effortless Navigation and Exceptional Tracking: A Referral Rock Review
even our less tech-savvy team members have found it easy to navigate. The tracking feature in Referral Rock is excellent
June 30, 2024
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Maelle G
Exceptional Value and Commitment: A Review of Referral Rock's Feature-Rich Solution
it offers great value for money considering its extensive features. Lastly, the continuous updates and improvements made by the Referral Rock team show their commitment to providing a top-quality product.
June 24, 2024
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Susan
Tailored Software with Beneficial Reporting in Referral Rock
we've been able to tailor the software to fit our specific needs. The reporting feature in Referral Rock is highly beneficial
June 17, 2024
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Stephanie
Effortless Customer Experience!
I had a fantastic overall experience with Referral Rock. Their customer service was top-notch and my account manager was incredibly helpful and knowledgeable about the product. I particularly loved how easy it was for customers to sign up with just a single click and use their dashboard link to check their stats. Our goal was to make the process as seamless as possible for the referring member and Referral Rock certainly accomplished that. We did have to host the landing page within Referral Rock for tracking purposes, which wasn't ideal, but it was the only way to make it work with our system. We chose Referral Rock because they were the first company to ask about our funnel flow in the initial discovery meeting. Plus, the integration seemed simpler and it seemed to be more cost-effective than other platforms.
June 11, 2024
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Nicole N
Exceptional Customization and Impressive Support from Referral Rock
they are always available to assist and their response time is impressive. The customization options offered by Referral Rock are exceptional
June 2, 2024
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Adam Brown
Skyrocketing Referral Base with Referral Rock
Referral Rock has greatly increased our referral customer base. It's user-friendly and easy to set up, with support provided throughout the process. However, as it doesn't integrate with our software, finding referrals is a manual task.
May 25, 2024
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Noah M
Outstanding Product and Stellar Service!
I opted for Referral Rock over its competitors because of its lower cost and the outstanding customer service I experienced from sales to implementation. The product was simple to implement thanks to a range of customizable tools. The tools and portal were incredibly user-friendly. I couldn't find any downsides to Referral Rock. The deciding factors for choosing Referral Rock were its price and the expertise our sales representative demonstrated while presenting the product to us.
May 20, 2024
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Persephone
Delivers as Promised, with Stellar Support
I commend Referral-Rock software for its pricing, customer support, and onboarding. However, I found the reward management to be cumbersome, even needing support team's help just to rename rewards.
May 12, 2024
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Aaron Rodriguez
Efficient Referral Tracking and Management with Referral Rock
it has allowed us to track and manage referrals seamlessly. The customer support team at Referral Rock is top-notch
May 7, 2024
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William Jones
Effortless Referral Management with Integrated CRM
its user-friendly interface and robust features have made managing referrals a breeze. The software's ability to integrate with our existing CRM system has been a game-changer
April 28, 2024
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Catherine
Streamlining Referral Programs with Referral Rock
Referral Rock has significantly streamlined our referral program
April 20, 2024
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Johnny
Exceptional Customer Support Experience
My overall experience with Referral Rock has been fantastic. From the moment I showed interest in the platform, I was pleasantly surprised by both the platform itself and the customer service. I've dealt with many platforms with customer service centers outside of Australia, and this has been the best experience I've ever had. The Referral Rock platform is a simple, ready-to-use solution for a referral program. It integrated seamlessly into Salesforce and I was able to rebrand the entire platform. The only downside was the lack of support in the Australian time zone, but this was a minor issue. I chose Referral Rock because Mention Me wouldn't consider us as a client due to our small volume. I also thought about creating our own system using Salesforce and Marketing Cloud, but due to the short timeframes and the cost involved, Referral Rock was the best option. The vendor responded positively to my feedback, expressing gratitude for my kind words and satisfaction that they could raise the bar on customer service outside of Australia.
April 15, 2024
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Keith N
Good Product, Disappointing Onboarding Experience
I find Referral Rock frustrating. It's almost what I need, but it's hard to justify paying for onboarding that doesn't deliver on most of what I was promised. It somewhat integrates with our CRM, HubSpot, but nothing works as it should. I've been waiting for over a month for a response from the support team about an issue that I was assured the software could handle, but it doesn't. I chose Referral Rock for its HubSpot integration. The vendor responded to my complaints, apologizing for the negative onboarding experience and blaming the issue on a limitation with HubSpot's API, not their integration. They claimed to be working on resolving the issue and had scheduled a call with additional integration specialists. They thanked me for my review and expressed hope to continue working with me.
April 13, 2024