What is Cin7 (ex. Orderhive)?
Pros from reviewers
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Inventory synchronization across all marketplaces: Cin7 allows for seamless inventory synchronization across various marketplaces, enabling users to track the exact number of products sold and create more accurate purchase orders
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Outstanding customer support: Cin7's customer support is highly responsive and accessible via multiple channels, including phone and Skype. They offer timely assistance and patiently address all user queries
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Excellent third-party integration: Cin7 integrates well with major marketplaces and other systems, making it a versatile tool for businesses. It also offers limitless integrations and useful automations
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Cost-effective solution: Compared to competitors like Skubana, Zentail, SolidCommerce, and Sellbrite, Cin7 offers great value. It provides a range of features and capabilities at a more affordable price.
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Comprehensive inventory management: Cin7 provides a robust inventory management solution that allows users to monitor orders, manage e-Commerce listings, oversee order fulfillment and shipping, and adjust product pricing from a single platform
Cons from reviewers
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Bugs and technical issues: Some users have reported encountering bugs and technical issues, including problems with inventory accuracy and SKU synchronization. These issues have sometimes persisted for extended periods without resolution.
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Latency issues: There have been instances of latency due to traffic, which can slow down the workflow
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No barcode scanning option: Cin7 lacks a barcode scanning feature for picking and shipping, which can be a crucial tool for some businesses
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Inconsistent customer support: While some users have praised Cin7's customer support, others have reported a lack of responsiveness and assistance, particularly when dealing with significant software issues
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Limited customization: While Cin7 offers a range of features, it can take some time to learn how to customize the software's capabilities to suit specific business needs
Main features
Starting Price
Free Plan
Real-time inventory tracking
Reporting and analytics
EDI capabilities
Multi-channel sales integration
Order management
Starting Price
N/A
Free Plan
No
Real-time inventory tracking
Reporting and analytics
EDI capabilities
Multi-channel sales integration
Order management
How Cin7 (ex. Orderhive) compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Cin7 (ex. Orderhive) best for according to our reviewers?
Online Marketplace Sellers: These users benefit from Cin7's ability to synchronize inventory across various marketplaces like eBay and Amazon, helping them achieve higher rankings and enhance customer service
E-commerce Businesses: These users can manage a significant portion of their business with Cin7, including inventory management, logistics, and operations. However, they should be cautious when considering the Plus/Enterprise solution and demand a detailed scope of work
Users of Multiple Platforms: Cin7 is beneficial for users who operate on multiple platforms like Etsy and Shopify, acting as a central hub for reports and product ordering. However, they should be aware that the software may not sync SKUs and the customer service response time can be slow.
Manufacturers and Dealers: Cin7 allows these users to export data and create new orders, making it beneficial for manufacturers working with dealers. It also offers competitive pricing compared to other software like Skubana, Zentail, and SolidCommerce
Small to Mid-level Businesses: Cin7 is an excellent solution for these businesses, offering features like order synchronization, purchase order management, inventory management, and order fulfillment. It also provides excellent support and ease of use
Cin7 (ex. Orderhive) Reviews
4.4
Cin7 (ex. Orderhive) rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.2
Features
24 Cin7 (ex. Orderhive) Reviews
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Danielle J
Customer Service/Support Excellence
I've been using Cin7 for some time and am very satisfied with their support team, particularly Kunal, Sanyam, and Paramesthwaran. They're always helpful, respond promptly, and if they can't answer a question, they connect me with the right team. Their customer service is excellent. I rate it 1/1.
September 16, 2024
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Brian G
New to the Cin7 Family but
As a newcomer to the Cin7 family, I am extremely impressed. Initially, I felt overwhelmed by the interface and had some questions, which I'm sure were in the help documents. However, the chat support was incredibly helpful and patient, guiding me to the answers for all three of my beginner questions.
September 10, 2024
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Neo M
Tailoring Cin7: Customization Options that Impress
I appreciate the customization options in Cin7. It allows us to tailor the software to our specific needs
August 31, 2024
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Christine Garcia
Cin7 Triumphs Where Fishbowl Fails: Simply Top-Notch!
I find Cin7 user-friendly with excellent customer service and high-quality services. It provides limitless integrations and its automations are extremely useful once familiarized. A particular individual, whose name has been redacted for privacy, has been outstanding in assisting me. I transitioned to Cin7 due to the poor service and support from Fishbowl.
August 25, 2024
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Jeremy Johnson
Quality Software Solution
The support for Cin7 has been incredibly helpful and quick to respond. The software was simple to install and integrate with our existing system. Its inventory management feature has been especially beneficial for us and we intend to use it for fulfillment from next month. However, it doesn't have a bar code scanning option for picking and shipping. We transitioned to Cin7 as our company was expanding and we required a more advanced, yet user-friendly software.
August 19, 2024
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Marie Martinez
Cin7: A Comprehensive Solution with Outstanding Support
Cin7is a comprehensive inventory management solution that has streamlined my team's ability to monitor our orders across various channels, track our incoming and outgoing stock, manage e-Commerce listings, oversee order fulfillment and shipping, and adjust product pricing. The customer support team is exceptional! We can handle multiple facets of our inventory management, logistics, and operations from a single platform. However, due to its numerous features, it can take some time to learn how to customize the software's capabilities. We opted for Cin7 because their product demo was incredibly impressive and fulfilled all our requirements and beyond. Cin7's account representatives were very responsive and patiently addressed all our queries about the product. We transitioned to Cin7 from Sortly because Sortly was a basic product that only tracked inventory at a very rudimentary level.
August 12, 2024
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Elizabeth Garcia
Proactive and Customer-Centric Updates: Cin7's Commitment to Continuous Improvement
The Cin7 team regularly updates the software with new features and improvements, which I find very proactive and customer-centric
August 4, 2024
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Jacqueline Jones
Cin7: Affordable and Feature-Packed Solution
The pricing of Cin7 is very reasonable considering the range of features it offers. It's definitely value for money
July 27, 2024
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Nicholas
Reviewing Cin7: A User's Perspective
I have been using Cin7 for around 3 years and it has been working great for me. I rarely encounter problems and when I do, their support team responds quickly. They have also created some customizations for me, making the system fit my needs well.
July 20, 2024
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Adam S
Extremely Satisfied with Cin7!
I've been using Cin7 for several years and I'm extremely satisfied. I've tried other products before, but none compare to Cin7. The settings and integrations are seamless, it's very easy to use, and the technical support is immediate! I would recommend this product 1%. Great job!
July 16, 2024
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Thomas G
Effortless Multi-Channel Order Management with Cin7
I've been particularly impressed with Cin7's multi-channel integration. It's made managing orders from different platforms a breeze
July 6, 2024
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Jennifer Martinez
Exploring Cin7: A Personal Experience with Shopify Integration and Customer Support
I decided to give Cin7 a shot because of its free Shopify integration. During my free trial with demo products, I ran into a few challenges. However, it was a great opportunity to interact with their support team. I'm currently in the process of figuring out how to delete my account, which is a learning experience in itself!
June 29, 2024
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Vernon D
Cin7's Reporting Feature: Valuable Sales and Inventory Insights
The reporting feature in Cin7 is fantastic. It provides valuable insights into our sales and inventory, helping us make informed decisions
June 22, 2024
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Olivia D
Inventory Management Simplified with Cin7
Cin7 effectively manages logistical updates and order handling, providing me with timely updates and solutions to logistical challenges. It allows me to access and track numerous up-to-date orders without any lag, and check for customer returns. I can also confirm if the merchandise has been delivered to the customer. The software simplifies order management, giving me a clear view of the logistics flow and accurate customer information. I believe Cin7 is the best CRM for order management due to its quality, reliability, accessibility, and excellent interface. It enables me to monitor all orders with appropriate filters and categories, making inventory tracking easy. Registering new products and customer transactions is straightforward with its well-maintained interface. I can manage orders and inventory, track shipments, and view the entire process with just a few clicks. The technical support team is kind and knowledgeable, always ready to assist when I encounter an issue. However, there have been instances of latency due to traffic.
June 15, 2024
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Laura M
Superb ERP Solution with Stellar Third-Party Integration Capabilities
I find Cin7 to be a fantastic solution for small to mid-level businesses. I've set it up for several clients and they've all had a positive experience. It's been particularly helpful for order synchronization, purchase order management, inventory management, and order fulfillment, aiding our clients in staying organized and growing their businesses. There were a few issues a year ago, but Cin7 has since resolved them. I chose Cin7 for its excellent support, ease of use and setup, and impressive third-party integration.
June 9, 2024
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Dexter M
Cin7: Streamlining Small Business Operations
As a small business owner, Cin7 has been instrumental in streamlining our operations. The automation feature saves us a lot of time and reduces errors
June 1, 2024
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David B
Cin7: An Excellent Inventory and Order Management Tool
I've been using Cin7 for a few months now and I must say, it's an excellent tool for managing inventory and orders
May 27, 2024
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Jean Jones
Experiencing Seamless SKU Syncing with Cin7: A User's Perspective
As an avid user of Etsy and Shopify, I highly recommend giving Cin7 software a try! It's been a unique journey figuring out the SKU syncing, but it's been an interesting learning curve over the past 5 months. Their support team has been consistently involved in the process, showing their dedication to resolving the issue. I've also been impressed with their customer service - they're always there for me, responding every 45 minutes on the online chat. It's been a refreshing experience to have such hands-on assistance!
May 21, 2024
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Jack B
Effortless Setup: Cin7 Gets You Up and Running in No Time
I was pleasantly surprised by the ease of setup with Cin7. We were up and running in no time
May 14, 2024
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Christine Martinez
Empowering User Experience with Cin7 Software
I've been using Cin7 software and I must say, it's a pretty solid platform! Since being acquired by Cin7, there's been a noticeable shift in their customer service approach. It's a unique experience as they encourage self-sufficiency, guiding you to liaise directly with the platforms they integrate with. This can be a great learning curve for those who enjoy a hands-on approach. Their chat feature is always available, and they have a knack for making you feel independent and capable. Their email responses may take a few days, but it's clear they take the time to provide thoughtful, comprehensive replies. It's a refreshing change to feel empowered as a user. I would definitely recommend giving this software a try!
May 4, 2024
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Doris
Proceed with Caution: The Cin7 Experience
Two weeks ago, I contacted our initial sales representative to terminate our project with Cin7. The CEO replied, confirming my suspicion that they had utilized our funds to enhance their own SaaS solution. They are now declining to give us a refund, which is a minor portion of what we've invested in terms of time and wages on this project. Despite their explicit refund policy, it appears to only be applicable when a product is actually delivered. While Cin7's standard SaaS solution might be satisfactory, I would advise anyone considering their "Plus"/"Enterprise" solution to be cautious. If you decide to proceed, demand a personalized, detailed scope of work and progress payments upon the delivery of each feature. Around 18 months ago, I started discussions with Cin7 to manage a significant portion of our ecommerce business. The prospect of a customizable Plus (now Enterprise) solution led me to select them. After six months of due diligence, I comprehended the software's features and what we required to be customized. However, my worries started when...
April 28, 2024
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Silas M
Excellent Software and Customer Service
The software is user-friendly and the customer service is top-notch. They always respond promptly to any queries or issues
April 21, 2024
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Richard S
Exceptional Support and Sleek Interface with Cin7
My experience with Cin7 has been extremely positive and I highly recommend it. The personalized support I received was outstanding and greatly helped me get started on this new platform. I appreciate the simplicity of the app, as I found Skubana, which I used before, to be complex and less visually attractive. Even though the report I needed wasn't initially available, Cin7 went the extra mile to create a custom report for me. I chose Cin7 over Skubana because the latter was too costly and complicated for a business of our size. Cin7 was more affordable than all other options and seemed easier to use right from the beginning.
April 13, 2024
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George
Cin7 Support Review
I have been using Cin7 for 18 months. After extensive research, I chose it as our warehouse solution because it fits our product type. We had a good onboarding process, and our project manager, Heena, went above and beyond to set up the software according to our needs. The ongoing support has been generally good, particularly from Pradeep, our main support contact. He is very knowledgeable and has resolved complex issues for us on multiple occasions. Sometimes, explaining a situation in writing can be challenging, but Pradeep is always ready to jump on a call when an issue needs more clarification than messaging can provide. This is extremely helpful and enhances our experience. However, due to time zone differences, there are times when responses can be delayed. This is usually not a problem, but it can be stressful when the matter is urgent. Everyone in the support team is very helpful and polite, making it a pleasure to work with them.
April 13, 2024