What is Ninjaone?
Pros from reviewers
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User-friendly interface: NinjaOne is noted for its intuitive and easy-to-use interface, making it easy to install and set up, and reducing the need for extensive training for new staff.
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Powerful automation: NinjaOne has transformed small IT departments into powerful forces by automating processes, making them more efficient and proactive
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Comprehensive insights: The software provides insights into all assets, networks, and activities, enabling teams to resolve issues faster and more accurately
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Integrated ticketing and documentation: NinjaOne serves as a central hub for all IT-related tasks, eliminating the need for multiple third-party vendors
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Affordability and support: Users have praised NinjaOne for its affordability, features, integrations, and excellent rapid support, making it a cost-effective solution for IT departments
Cons from reviewers
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Frequent logouts: Some users have reported that the software frequently logs them out while they are working, causing them to lose their work.
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Lack of basic ticketing system: Despite its many features, NinjaOne does not have a basic ticketing system, which could streamline communication and issue resolution
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Inconsistent customer service: Some users have reported a decrease in the quality of customer service after being transferred to a new representative
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Limited integration with certain endpoints: NinjaOne does not integrate with Malwarebytes Endpoint, which can be a drawback for users who prefer this endpoint
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Unresolved issues and lack of support: Some users have reported significant unresolved issues, and a lack of support, particularly from the Sydney office
Main features
Starting Price
Free Plan
Robust Security Features
Network Performance Monitoring
Unified IT Operations Management
Remote Monitoring and Management
Cloud-Based Nature
Starting Price
N/A
Free Plan
No
Robust Security Features
Network Performance Monitoring
Unified IT Operations Management
Remote Monitoring and Management
Cloud-Based Nature
How Ninjaone compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ninjaone best for according to our reviewers?
Server Monitoring Needs: For those in need of server monitoring, NinjaOne is a great product. It's easy to install and set up, and while the dashboard may not always be intuitive, it's still a valuable tool for keeping track of server status.
Small IT Departments: NinjaOne is ideal for small IT departments, as it automates processes and provides insights into assets, networks, and activities. It also offers integrated ticketing and documentation modules, making it a central hub for all IT-related tasks
In-House IT Heads: For heads of in-house IT departments, NinjaOne is a valuable tool for tracking hardware, history, and status. It provides accurate and easy-to-maintain information about all machines and their latest activities
MSPs (Managed Service Providers): MSPs can benefit from NinjaOne's ability to remotely manage and view clients' technology stacks. It helps address both current and potential issues, and provides excellent reporting tools and detailed information on each device
Businesses Seeking Efficiency: Businesses looking to increase efficiency and sales opportunities can use NinjaOne to manage all endpoints and provide excellent reporting. Its user-friendly interface and rapid development rate make it an ideal choice
Ninjaone Reviews
4.6
Ninjaone rating
4.8
Ease of use
4.8
Customer service
4.6
Value for money
4.8
Likelihood to recommend
4.8
Features
21 Ninjaone Reviews
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Kyle W
Impressive Scalability of NinjaOne
Lastly, the scalability of NinjaOne is impressive. As our company has grown, it has been able to accommodate our increasing needs without any issues.
August 24, 2024
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Jean B
Revolutionizing RMM with NinjaOne
NinjaRMM has completely revolutionized my business by allowing us to manage all endpoints and provide excellent reporting that we can share with our clients. This has led to increased efficiencies and sales opportunities that we were previously missing. The software is incredibly user-friendly and its development rate is impressive. The interface is powerful yet simple, eliminating the need for extensive training for new staff as it's very intuitive. While it may still lack some features compared to other RMM solutions, these are being developed rapidly and there's a clear roadmap. We switched from Kaseya to NinjaRMM due to its ease of use and integrations that revolutionized our RMM usage.
August 20, 2024
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Gerald
Commendable Customer Support: Prompt Issue Resolution by NinjaOne
The customer support for NinjaOne is commendable. They are responsive and have always been able to resolve our issues promptly
August 13, 2024
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Samantha Smith
Impressive RMM Solution with NinjaOne
NinjaRMM has given us the ability to remotely manage and view our clients' technology stack, helping us address both current and potential issues. Before using this product, unexpected problems would interrupt our workflow. This software is excellent and crucial for our operations. The reporting tools and detailed information we get on each device is all we need. The ability to update systems with just a few clicks has saved us a lot of time. My only regret is not discovering this product earlier. We chose NinjaOne because they were honest, friendly, and seemed genuinely interested in us as customers. They were also very supportive during the trial period and answered all our questions.
August 4, 2024
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Alan Davis
Massive Value for Your Money!
I began with a demo of NinjaOne and was impressed by its simplicity and exceptional pricing. I don't often write positive software reviews, but I must praise this one. The software is user-friendly and provides numerous ways to monitor behind-the-scenes activities. The only downside, which isn't unique to NinjaOne, is that such products take some time to set up. I chose NinjaOne over GoTo/Join due to its cost-effectiveness and responsiveness. I switched to NinjaOne seeking a comprehensive solution designed to work in unison. I was able to save money and gain more insights from their products compared to the multiple tools I was previously using.
July 30, 2024
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Adam Davis
Game-Changing Asset Tracking: NinjaOne Simplifies Hardware and Software Management
NinjaOne's asset tracking feature is a game-changer. It has made keeping track of our hardware and software assets so much simpler
July 20, 2024
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Linda
Intuitive User Interface of NinjaOne
The user interface of NinjaOne is intuitive and easy to navigate. Even our less tech-savvy team members have had no trouble using it
July 14, 2024
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Deborah W
Exceptional Reporting Capabilities: Empowering Informed IT Infrastructure Decisions with NinjaOne
The reporting capabilities of NinjaOne are excellent. They provide valuable insights that help us make informed decisions about our IT infrastructure
July 8, 2024
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Bobby B
Excellent Solution for All Management Needs
I believe NinjaOne is fantastic and their representative has always been supportive. He used to check in every few weeks and was consistently helpful. However, I was transferred to a new representative who has only communicated with me once. If possible, I would request my previous representative back as he was outstanding. I value the cost and features of NinjaOne. Whenever I require assistance, I can contact my representative who aids me in obtaining direct access to support. The interface is still under development and it doesn't integrate with Malwarebytes Endpoint, my preferred endpoint, even though I buy Malwarebytes from Ninja. I switched to NinjaOne because my former software was acquired by ConnectWise and the support deteriorated quickly. I switched to Ninja and haven't looked back.
July 1, 2024
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Jacob J
Efficient Workflow Enhancement with NinjaOne's Seamless Integration
I appreciate the integration capabilities of NinjaOne. It seamlessly integrates with other tools we use, which has improved our workflow
June 22, 2024
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Laura Jones
Unlocking Server Efficiency with NinjaOne
I think NinjaOne is a great server monitoring product, essential for our needs. It's easy to install and set up. However, the dashboard isn't always intuitive and I wish it was simpler to customize and create shortcuts to problematic servers. We chose NinjaOne because it seemed the easiest to start with and it looked well-organized.
June 17, 2024
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Kathleen C
SMS Login Failure on NinjaOne - Delayed Support Response
I am unsatisfied with the NinjaOne software due to significant unresolved issues. The lack of support is disappointing, especially from the unresponsive Sydney office, which makes me question its existence. The SMS verification feature is malfunctioning and NinjaOne's response time to assist with this issue is inadequate.
June 9, 2024
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Michael Jones
NinjaOne: A Network Administrator's Dream
As a network administrator, I find NinjaOne's remote monitoring and management features to be top-notch. It has made managing multiple networks a breeze
June 4, 2024
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Grace B
Top-tier RMM Solution in the Industry: NinjaOne
As the head of an in-house IT department, I always struggled with tracking hardware, history, and status until I found NinjaOne. This software is accurate, easy to maintain, and allows me to effortlessly keep track of all my machines and their latest information. It has made our network more visible and trackable, enabling my team to resolve issues faster and more accurately. Setting up NinjaOne was straightforward and enjoyable. The scripts are simple, with basic templates available. It provides all the information I need about a computer and its activities. The integrations have been incredibly useful and their documentation is precise and easy to follow. Our account manager genuinely cares about us and checks in every two weeks. I can't express enough how much I value this product and the company. The only thing I wish for is a basic ticketing system from NinjaOne.
May 27, 2024
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Isabella M
Automation Reduces Workload with Scripting Feature
the automation capabilities have significantly reduced my workload. The scripting feature, in particular, has made routine tasks much more efficient
May 21, 2024
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Vincent
An Excellent Business Ally!!
After testing various RMM and PSA solutions, I found the switch to NinjaOne to be easy and straightforward. It's a powerful tool with a user-friendly interface and excellent integration with external apps. The staff and customer service are outstanding. Thank you, NinjaOne!
May 13, 2024
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Irene
NinjaOne: An Excellent IT Management Tool
I've been using NinjaOne for a while now and I must say, it's an excellent tool for IT management
May 7, 2024
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Christina F
Unbeatable Experience with NinjaOne
I must say, NinjaOne is hands down the best product I've ever used. It consistently keeps me logged in while I'm working, ensuring that I never lose my progress. I often find myself wondering how I ever managed without it!
April 27, 2024
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Juan
NinjaOne's Patch Management: Simplifying System Security
I'm impressed with NinjaOne's patch management feature. It has made keeping our systems up-to-date and secure much easier
April 23, 2024
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Doris
NinjaOne: The Solution We've Been Anticipating
Since I started using NinjaOne, everything has been fantastic. The trial and demonstration were impressive, and the explanations provided were clear and helpful. The customer support, forum, and after-sales service have all been top-notch, with a team that is clearly motivated and focused on more than just making a sale. They are willing to invest for the long term. I appreciate how easy it is to use, the speed at which commands are executed, the range of features available, and how well it integrates with our MSP software. The development, customer care, and after-sales service are all praiseworthy. At this point, I can't think of any negatives. There's always room for improvement, but nothing specific comes to mind right now. I chose NinjaOne for its ease of use and its speed in executing tasks or commands. I made the switch to NinjaOne because I was so impressed during the demonstration. I didn't realize it could be so user-friendly while still offering a comprehensive solution. Currently, we still have an active period with Datto, but we no longer use it.
April 15, 2024
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Alexander R
Top-tier RMM Solution for Streamlining Internal IT Operations
NinjaOne has transformed our small IT department into a powerful force by automating our processes. It gives us insights into all our assets, networks, and activities, allowing us to be proactive. We use its integrated ticketing and documentation modules as a central hub for all IT-related tasks, but we still use a separate remote access vendor for certain features. After evaluating several RMM vendors, we chose NinjaOne for its affordability, features, integrations, and support. We especially value its automation-focused features. The dashboards, alerts, and other features are intuitive and highly effective. We now use the ticketing module and documentation, eliminating the need for two third-party vendors. We've had occasional service disruptions to regional instances, but no long-term outages. We chose NinjaOne over its competitors for its reliability, customization options, affordability, integrations, and excellent rapid support.
April 15, 2024