What is LiveSession?
Pros from reviewers
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Excellent session recording and user analytics: LiveSession provides top-notch session recording and user analytics, allowing users to understand their audience better and identify any bugs on their website or app in real time
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User-friendly dashboard: LiveSession's dashboard is full of features and easy to navigate, even for those who aren't tech-savvy, making it a convenient tool for analyzing user behavior
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Quick and easy setup: The software can be set up in just 2-3 minutes, making it a time-efficient solution for businesses
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Excellent customer support: Users have reported that LiveSession's customer support team is responsive and helpful, providing quick solutions to any issues that arise.
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Cost-effective: Compared to other platforms like Fullstory and Hotjar, LiveSession offers an attractive price to features ratio, making it a cost-effective solution for businesses
Cons from reviewers
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Occasional recording issues: While generally reliable, LiveSession sometimes struggles with accurate capture and has occasional CSS issues, and some recorded sessions don't play correctly due to style issues
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Unresponsive customer service: Some users have reported a lack of response from customer service, with messages going unanswered or taking weeks to receive a reply.
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Absence of live session viewing: LiveSession currently does not offer the ability to view live sessions, a feature that is crucial for real-time customer support
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Limited data retention: LiveSession only provides data retention for 1 month and 3 months, which may not be sufficient for some users who would prefer the option to retain data for a year, even if it requires additional payment
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Lack of full integration with Segment: Despite its many advantages, LiveSession still lacks full integration with Segment, a feature that some competitors offer
Main features
Starting Price
Free Plan
Conversion tunnel and user path
Heat & click maps
Segmentation & filters
Customizable dashboards
Funnel analysis
Starting Price
$65
/ month
Free Plan
Yes
Conversion tunnel and user path
Heat & click maps
Segmentation & filters
Customizable dashboards
Funnel analysis
How LiveSession compare to similar software?
Product
Price
$65
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is LiveSession best for according to our reviewers?
Web and App Developers: They can use LiveSession to monitor user activities, analyze their behavior within apps, and spot any bugs on their websites and apps as they happen
Small Startups: They can use LiveSession for its attractive pricing and intuitive UI, but they may experience issues with customer service response and inconsistent features.
Customer Support Teams: They can use LiveSession to troubleshoot occasional software or browser compatibility issues, although the lack of live session viewing is a downside
UX/UI Designers: They can use LiveSession to understand user trends, identify misuse of confidential content, and guide their design choices to develop a more user-friendly site
BtoB SaaS Companies: They can use LiveSession for its excellent documentation for reporting issues and bugs, helping to improve the user experience
LiveSession Reviews
4.5
LiveSession rating
4.7
Ease of use
4.7
Customer service
4.6
Value for money
4.2
Likelihood to recommend
4.3
Features
17 LiveSession Reviews
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Daniel D
Top-tier Session Recording Solution in the Market
Overall, I am quite satisfied with the Livesession software. I appreciate their excellent customer support, who are open to feedback and quickly implement new features, making them more attractive than other major competitors. The progress they've made over the year I've been using the service is impressive. The product works better with SPA applications than most competitors. However, it's not 100% reliable. Occasionally, recorded sessions don't play correctly due to style issues, but this happens rarely.
July 29, 2024
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Sarah Smith
Unravel Genuine UX Insights with LiveSession
I discovered LiveSession to be an excellent tool for us. We've incorporated it as an option for our clients to evaluate their user experience post-launch, something we were unable to do previously. One of the major hurdles in crafting superior user experiences is obtaining unbiased user tests. LiveSession simplifies this process, making it anonymous and straightforward, enabling us to observe how individuals interact with our site. This aids in guiding our design choices to develop a more user-friendly site. The software also features auto-detection for elements like 'rage clicks' and other user experience problems. The setup can be somewhat technical, requiring some expertise, but once it's established, there's little else to do. I opted for LiveSession as it appeared more intuitive, neat, and insightful than its rivals.
July 21, 2024
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Ralph Johnson
Enhanced Collaboration through Session Sharing
The ability to share individual sessions with team members has greatly improved our collaborative efforts.
July 16, 2024
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Andrea D
Cutting-Edge Tool with Stellar Support!
I find LiveSession extremely user-friendly, allowing me to easily filter and replay recorded sessions of website users. It assists our clients in understanding user trends and identifying misuse of their confidential content on their websites. It also helps my team in troubleshooting occasional software or browser compatibility issues. The user interface is straightforward and easy to navigate. The customer service is exceptional and the pricing is very reasonable. I am a fully satisfied user and will continue to recommend LiveSession to our clients. Although some administrative features are not yet available, the owner of LiveSession quickly provided a temporary solution for us. I chose LiveSession for its excellent customer service, simple user experience, and fair pricing. I switched to LiveSession because the package pricing of our previous service became unreasonable and they showed no consideration for existing clients.
July 9, 2024
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Eugene B
LiveSession: Affordable and Feature-Rich Tool with Continuous Improvement
LiveSession's affordability combined with its robust features gives it an edge over other similar tools in the market. The software's regular updates and new feature additions show a commitment to continuous improvement
July 1, 2024
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Ingrid
Ideal Solution for Session Recordings!
I have tested nearly every recording tool on the market, but LiveSession has proven to be the best in terms of cost and quality. The recordings are impeccable and the app loads swiftly. The support team is incredibly responsive and friendly. The software provides quick loading of recordings, flawless recording without any HTML/CSS issues, and custom variables for filtering recordings. It also offers the option to skip recordings with no or minimal clicks, meaning not everything is recorded. I chose LiveSession for its performance and UI/UX. I switched to LiveSession because other tools had problems such as slow loading of recordings, some not loading at all, and numerous HTML/CSS glitches that hindered accurate recording.
June 22, 2024
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Larry Jones
Top Decision Ever Made
I find LiveSession easy to use right from the start and whenever I run into any issues, their team provides excellent and quick support. It possesses all the features that its competitors have, in addition to personal support. The technical documentation isn't as comprehensive as other tools, but this can be compensated by directly reaching out to the developers. They only provide data retention for 1 month and 3 months. I would prefer the option to retain data for a year, even if it requires additional payment. I switched to LiveSession because of its user interface, its extensive features, and because other platforms were not recording all of our users.
June 16, 2024
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Robert
Exceptional, Budget-Friendly Monitoring Tool to Own
I consider Livesession to be a cost-effective tool for observing customer behavior, providing excellent analysis and tracking capabilities. I valued its simple integration, even for a non-tech-savvy person like myself. Their customer service is also very responsive. I have no negatives to point out, as it fulfills all my needs and functions well.
June 8, 2024
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Kenneth D
Superb LiveSession Experience
I find LiveSession user-friendly, but it occasionally struggles with accurate capture and has CSS issues. I wish it had more features like user drop-off identification and heat maps. I opted for LiveSession over FullStory due to the latter's high cost.
June 2, 2024
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Joan W
LiveSession's Seamless Integration and Time-Saving Features
LiveSession's integration capabilities are impressive, seamlessly merging with our existing tech stack. The software's ability to track events without the need for manual tagging has saved us countless hours
May 26, 2024
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Emily D
Exceptional Customer Support and Targeted Segmentation with LiveSession
The customer support team at LiveSession is top-notch, always ready to assist with any queries or issues. The segmentation feature has allowed us to target specific user groups, enhancing our marketing strategies
May 18, 2024
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David A
Efficient Error Tracking with LiveSession
LiveSession's error tracking has been invaluable in identifying and rectifying issues quickly and efficiently. The ease of use and intuitive interface make it a pleasure to work with
May 13, 2024
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Jacqueline S
Sufficient for Most Use Cases
I've had a very positive experience with LiveSession. It has been key in helping me monitor user activities and analyze their behavior within our app. I value its simplicity and efficiency. The sleek, modern interface is enjoyable to use and makes navigating the features very easy. There's a lot of information available, even in the session list, which simplifies searching and saves me time. However, a major downside for me is the lack of live session viewing. This feature is essential in customer support to help users with their problems in real time, but it's currently not available. I switched to LiveSession due to legal issues with LogRocket, which stores user data outside the EU, unlike LiveSession which is based in the EU.
May 7, 2024
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Lysandra M
Valuable Insights and Game-Changing Features for User Behavior
its heatmaps feature provided valuable insights into our users' behavior. The session replay feature is a game-changer, allowing us to see exactly how users interact with our site
April 30, 2024
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Sharon G
Strong Core Features, Seamless Usage Experience
I find LiveSession to be very smooth and easy to use, even for those who aren't tech-savvy. It competes well with other platforms like Fullstory and Hotjar, which I have also used. It's particularly good for BtoB SaaS and offers excellent documentation for reporting issues and bugs, helping to improve the user experience. The dashboard is substantial and the personal/team segment is a nice feature. However, I'm still waiting for a full integration with Segment, an area where I feel Fullstory has an advantage. My experience with the support team was average when I reported a bug after using the paid plan for 30 minutes. I chose LiveSession because it seemed to offer the best price to features ratio, it had a compelling pitch and a reassuring free trial, and it was highly recommended by friends. I switched to LiveSession mainly because of its attractive pricing. I don't believe there's a clear winner between Fullstory and LiveSession.
April 20, 2024
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Deborah S
LiveSession Enhances Website User Experience
LiveSession has been instrumental in improving our website's user experience
April 16, 2024
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Pamela J
Exploring Livesession: A Startup's Journey Towards Autonomy and Growth
As a budding startup, we decided to give Livesession a try, drawn in by its user-friendly interface and impressive range of features. We've discovered that some features are more advanced than we initially thought. For instance, the ability to set up our own dashboards is not readily available, which actually encourages us to explore and utilize the pre-existing, well-designed ones. Other features, like blocking IPs or tracking custom events, offer a unique learning curve that keeps us on our toes and helps us grow. What truly sets Livesession apart, though, is their customer service. They have a unique approach where they allow us to find our own solutions before stepping in, fostering a sense of independence and problem-solving within our team. And when they do respond, it's always worth the wait as their replies are comprehensive and helpful. Considering the software is priced at $999, we believe it's a worthwhile investment for the level of autonomy and growth it promotes within our team.
April 15, 2024