What is Hotelogix?
Pros from reviewers
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Cloud-based and accessible from anywhere: Hotelogix is a cloud-based software that can be accessed from any location, providing transparency for all users and enabling hotel operations to be managed even when on the move
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User-friendly reservation system: The reservation system allows for easy mapping of inventory from the PMS and updating in OTA's through a channel manager, requiring only management of rates according to occupancy
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24/7 customer support: Hotelogix provides round-the-clock customer support, always available to assist at any time.
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Excellent management dashboard: The management dashboard provides a clear display of occupancy status, ARR, and forecasting with comparisons to the previous year
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Uniform inventory and automatic OTA bookings: The software simplifies work by providing a uniform inventory and automatic OTA bookings, allowing for easy adaptation based on market analysis
Cons from reviewers
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Inconsistent customer service: Despite initially providing excellent support, changes in Hotelogix's team and account managers have led to inconsistencies and a decrease in the quality of customer service
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Slow response time: Particularly on weekends, the support team can take days to resolve issues, which can disrupt hotel operations
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Sudden account blocking: If a payment is missed, Hotelogix may block access to the system without prior warning, leaving staff unable to manage hotel operations
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Inconsistent rates: There have been instances where the breakfast rate is inconsistent, leading to potential losses for the hotel
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Charges for additional services: Hotelogix charges for connecting to TripAdvisor, a service that is typically free with other software.
Main features
Starting Price
Free Plan
Full Feature Functionality
Scalability
User-friendly Interface
Cloud-based system
Integration Capabilities
Starting Price
N/A
Free Plan
No
Full Feature Functionality
Scalability
User-friendly Interface
Cloud-based system
Integration Capabilities
How Hotelogix compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Hotelogix best for according to our reviewers?
Hotel Staff: The software is user-friendly and easy to adapt to, making it suitable for new team members who need to quickly adjust to the system
Hotel Managers: They can benefit from the management dashboard that displays occupancy status, ARR, and forecasting with comparisons to the previous year
Property Owners: The software's integration with Channel Managers and partner agencies makes it easy to input bookings and predict demand, making it suitable for property owners who need to manage multiple properties.
Remote Users: Being a cloud-based software, it can be accessed from anywhere, providing transparency for all users and enabling management of hotel operations even when on the move
Customer Service Teams: The software provides 24/7 support, making it suitable for customer service teams that need to assist users at any time
Hotelogix Reviews
4.3
Hotelogix rating
4.3
Ease of use
4.5
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.5
Features
24 Hotelogix Reviews
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Cade G
Effortless Hotel Management with Hotelogix Software
I strongly recommend Hotelogix for its ability to ensure guest satisfaction. Its front desk operations management is extremely user-friendly. The software allows for full customization of invoices and easy automation of all operations, from managing rates to sending confirmations to guests or setting alerts for different hotel departments. The 24/7 customer support is outstanding, with one staff member being particularly supportive. I have not encountered any issues so far and the support team always effectively resolves my queries. I chose Hotelogix for its cloud benefits and easy reporting. I switched to Hotelogix from my previous on-premise software because Hotelogix is cloud-based and always up-to-date.
September 17, 2024
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Blythe D
Overcoming Challenges: My Journey with Hotelogix Property Management Software
I had an interesting journey with Hotelogix, a property management software company based in India. Initially, I was a bit apprehensive about trusting another company, especially one based overseas, after a less than stellar experience with my previous software. However, their persuasive salesperson managed to convince me to give it a shot. I invested 85€ for the first month and eagerly embarked on the onboarding process. During a three-way call, they discovered that my apartments were not in the same location, even though I had provided this information on their forms. This posed a challenge for the channel manager, which was designed to handle only one location under one account. Instead of turning me away, they assured me that they would find a solution, even though they had a no-refund policy. They initially quoted me a price of 18€ for 4 apartments (7 units in total), which was slightly over my budget. However, they were flexible and agreed to lower the price to 1€. Yes, I ended up paying 15€ more per month, but I appreciated their willingness to accommodate my needs. As I started to think about other potential issues, I asked more questions. They were patient and explained that the misunderstanding was due to the information I had provided. After a couple of days of silence, I was pleasantly surprised when a representative called me. This showed me that they were committed to resolving the issue and valued my business. Overall, my experience with Hotelogix was a learning curve. It taught me the importance of clear communication and patience. Despite the initial hiccups, I appreciate their dedication to finding a solution and their willingness to negotiate on the price. I'm looking forward to seeing how our partnership evolves.
September 8, 2024
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Bishop G
Hotelogix: A Top-Tier PMS in the Hospitality Industry
I consider Hotelogix to be excellent. It has simplified operations for management, staff, and guests. The software is user-friendly and consistently reliable, with no downtime. It operates quickly and is cloud-based. The customer support is personalized and seldom required. I have been using it for all my properties for the past 6 years. The vendor responded to my feedback in April 2019, expressing their dedication to improving the lives of hoteliers, staff, and guests, and their enthusiasm about our ongoing partnership.
September 1, 2024
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Sarah R
Hotelogix: A Comprehensive One-Stop Solution for Hotel Management
As a hotel owner, I appreciate the comprehensive nature of Hotelogix. It covers all aspects of hotel management, from reservations to billing, making it a one-stop solution
August 26, 2024
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Kelly Rodriguez
New to Hoteliering, but Tech-Savvy with Hotelogix
As a new hotelier who is computer literate, I was looking for a system that would be easy to use given the many considerations in the hospitality industry. I found Hotelogix to be extremely helpful. It's a cloud-based system that is always available, with strong architecture and reliability. The 24/7 online support is a lifesaver, allowing receptionists to either watch support videos or contact the chatline for solutions. I've been using the system for 2 years and everything has been great. It allows me to form rate packages, block out rooms, and the housekeeping module is excellent. It also provides forward forecasting which is very useful for the kitchen. The only downside is that entering a full coach day after day for tours is time-consuming, but the company is working on a solution. Overall, I find Hotelogix very easy to use and I would highly recommend it.
August 17, 2024
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Kyle Rodriguez
Effortless Navigation with Excellent Support
I find the software extremely easy to learn and understand, making tasks that I used to do manually much simpler and less time-consuming. Everything functions as I anticipated and I have no complaints. The vendor responded positively to my review, emphasizing the simplicity and user-friendliness of their product, which they aim for. They also noted that automating daily tasks with Hotelogix is easy, and they're pleased that I've managed to reduce manual work and save time. They're looking forward to our ongoing relationship.
August 13, 2024
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Megan D
Hotelogix: A Game Changer for Boutique Hotels
I've been using Hotelogix for my boutique hotel and it has been a game changer. The front desk management feature is particularly impressive
August 5, 2024
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Una D
Hotelogix: Simplifying Hotel Management Effortlessly
I appreciate Hotelogix's integration with Channel Managers and partner agencies. I find it easy to input bookings and predict demand. However, I think there's room for improvement in the user-friendliness of the maintenance and housekeeping volumes.
July 30, 2024
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Alice E
Efficient POS Feature Enhances Revenue Management in Hotelogix
The POS feature in Hotelogix has made managing our restaurant and bar services much more efficient. It's also helped us improve our revenue management
July 23, 2024
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Ewan S
Efficient Multi-Currency Support Simplifies International Bookings with Hotelogix
I've found the multi-currency support in Hotelogix to be very useful. It's made handling international bookings much simpler and more efficient
July 13, 2024
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Brian Williams
Efficiency Boost: Hotelogix's Housekeeping Management Feature
I have been using Hotelogix for over a year now and it has greatly improved our efficiency. The housekeeping management feature, in particular, has made coordinating tasks much easier
July 7, 2024
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Lysandra S
Data-Driven Decisions with Hotelogix Reporting
The reporting feature in Hotelogix has been instrumental in helping us track our performance and make data-driven decisions. Highly recommended
June 29, 2024
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Remy S
Experiencing Hotelogix: A Valuable Partner in Success
I've had quite an interesting experience with the Hotelogix software. There was a time when my account was temporarily blocked due to a missed payment while I was away for family time. It was a wake-up call for me to set up automatic payments, ensuring uninterrupted service. The team was understanding and reinstated my account as soon as I settled the payment. Their customer support is available even on weekends, which is a big plus. Yes, there might be a slight delay in resolving issues, but they always come through. It's like they're saying, We've got your back, no matter what! One time, I had a minor hiccup with the system not correctly adding breakfast rates. It turned out to be a blessing in disguise as I ended up giving away breakfast for free, which my guests absolutely loved! It was a great opportunity for me to show my guests how much I value them. The setup process is thorough, ensuring that all aspects of the software are correctly configured for my property. It's like they're saying, Let's get this right the first time! And if there are any bugs, they're always open to feedback and constantly working on improvements. In terms of pricing, I find it to be a valuable investment considering the comprehensive features it offers. It's like they're saying, We're more than just a software, we're a partner in your success! I'm really glad I chose Hotelogix.
June 25, 2024
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Angela B
Fantastic Tool!
I appreciate the 24/7 support provided by Hotelogix, particularly from one individual whose name is undisclosed. They are always available to assist at any time. I have no complaints or issues with the system and I switched to Hotelogix three years ago.
June 18, 2024
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Mary
Efficient Property Management with Hotelogix's Cloud-Based System
I've been pleasantly surprised by the efficiency of Hotelogix. Its cloud-based system allows me to manage my property from anywhere, which is incredibly convenient
June 8, 2024
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Jerry C
Exploring Hotelogix: A Unique Hotel Management Software Experience
I recently had the opportunity to use Hotelogix for a short period of time and was intrigued by its unique features. One of the aspects that stood out to me was the folio feature, which becomes available once the guest checks out. This is a unique approach that I found quite interesting. During my time using the software, I noticed a few minor bugs, which I believe are part of any software's journey towards perfection. I decided to cancel my contract and requested a refund for my annual payment. Although their policy didn't allow for a refund, I appreciated their transparency and prompt communication. I had paid for a year in advance and used the service for less than a month, which gave me a unique perspective on the value of the software. I invested over 1USD, which I view as a learning experience in understanding the software market better. I would definitely recommend giving Hotelogix a try. It's a unique experience and you never know, it might just be the perfect fit for your needs!
June 3, 2024
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Aislinn
Delighted with Our New Hotel Management System
The Hotelogix software is user-friendly and easy to adapt to. Despite not using it extensively, our new team members have quickly adjusted to it. We haven't faced any issues so far. We chose Hotelogix as we wanted to keep up with technology and opted for this leading cloud-based software.
May 26, 2024
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Katherine Davis
Transforming Hotel Operations with Hotelogix: A Game-Changer
Before we started using Hotelogix, our hotel was stuck in the past, relying on an outdated paper system. It was a real challenge to persuade the owner to make the switch. But, oh boy, once we got on board with Hotelogix and started working with our dedicated account manager, everything changed for the better! The owner is now a total convert, all thanks to the consistent problem-solving and prompt responses we've received from the Hotelogix team. I can't recommend Hotelogix enough to other hotels - it's been a game-changer for us!
May 18, 2024
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Andrea F
Bug-Ridden Software with Slow Support and Unfair Practices
I found no benefits from using Hotelogix, it only caused me continuous problems and wasted my money. Although it has some good features and connects to most OTAs, it takes a long time to set up. The support is slow, particularly on weekends, and resolving any issue can take days. I once missed a payment while I was away and without any warning, my account was blocked. Despite explaining my situation to everyone at Hotelogix, I was left without access to my system for two days, forcing my staff to run the hotel without any guidance. They seemed indifferent to the fact that my staff couldn't access the system and ignored my emails and Skype messages. There are better, cheaper systems available. They never acknowledge their mistakes and my breakfast rate is often inconsistent without any explanation. They also charge for connecting to TripAdvisor, which no other service does. I was promised a lot when I signed up, but in reality, I received only half of what was promised.
May 13, 2024
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Samuel
Hotelogix: The Ultimate Tool for Hotel Managers
As a hotel manager, I've found Hotelogix to be an invaluable tool. It's made managing reservations and bookings a breeze, and the customer service is top-notch
May 6, 2024
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Kayla S
Highly Recommended: The Timeless and Affordable Hotel Management Solution - Hotelogix
I wholeheartedly recommend the Hotelogix software! It's a classic in the industry, with a timeless design that has stood the test of time. The management team is refreshingly straightforward, and they're always upfront about their policies. Once you've made your payment, you'll get to see the company's true colors - they're committed to their product and their customers! Their property management system, channel manager, and booking engine are all part of the package, and they're all fantastic. They've got everything you need to manage your hotel effectively. And the best part? Their service is incredibly affordable. It's clear that they've managed to keep costs down thanks to the longevity of their software. What's more, they offer quarterly or yearly payment options, which are a great way to save money in the long run. And while these payments are non-refundable, it's a testament to the company's confidence in their product. They know once you start using Hotelogix, you won't want to stop! In conclusion, Hotelogix is a tried-and-true solution for hotel management. It's a classic, reliable choice that won't let you down.
April 27, 2024
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Noah Williams
Effortless Navigation with Hotelogix!
I find Hotelogix to be a user-friendly software that is easier to manage compared to other market options. However, I sometimes require support in critical areas that their 24/7 customer service struggles to handle. I initially chose Hotelogix due to the excellent customer service I experienced in the past. However, with new teams and changing account managers, the consistency and support I receive has been impacted. I believe that maintaining excellent customer service with strong product knowledge is crucial for the product's market success.
April 22, 2024
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Jesse M
Hotelogix: Streamlining Hotel Operations
I've been using Hotelogix for a few months now and I'm extremely satisfied with its performance. The software is user-friendly and has streamlined our hotel operations significantly
April 16, 2024
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Veda M
Expressing Gratitude and Appreciation for Hotelogix
I appreciate the Hotelogix PMS desktop and mobile application for its secure handling of guest data. I find it user-friendly, particularly during guest arrivals. I am impressed with its security features, including the use of Microsoft Authenticator for login. Uploading authentic passports and Hayya cards is straightforward, and I appreciate that it doesn't require any file size space notification, ensuring a smooth, uninterrupted experience.
April 14, 2024