What is Employment hero?
Pros from reviewers
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Unified rules and processes: Employment Hero helps unify rules and processes for all employees, ensuring compliance with necessary laws
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Excellent payroll solution: It offers detailed pay slips that remove any doubts and keep employees satisfied, significantly reducing payroll processing time
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Paperless system: It provides a perfect paperless system for HR and Payroll, making it more time efficient and with a better track record
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Streamlined onboarding: The software has streamlined the onboarding process, making it paperless and easy for both the employer and the employee.
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Efficient HR processes: Employment Hero makes HR processes more efficient and easier for employees, leading to increased participation in HR initiatives
Cons from reviewers
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Lack of human interaction: Some users have expressed frustration with the lack of human interaction and the inability to make a phone call for support, relying instead on a series of videos and tutorials for assistance.
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Limited customization options: While Employment Hero offers a wide range of features, users have reported that the software lacks flexibility when it comes to customizing contracts and policies, which can be time-consuming and costly.
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Inefficient navigation: Some users have expressed frustration with the lack of a one-click option to return to the application form after viewing or emailing an agreement, requiring them to perform another search or switch to the browser.
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Underdeveloped Performance Review process: Despite its many strengths, users have noted that the Performance Review process could be more developed and flexible, to provide a more robust tool for employee development.
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Limited connection with Payroll portal: Some users have reported issues with the software's limited connection with the Payroll portal, as well as problems with excluding Apprentices from payroll tax, applying rule sets during HR onboarding, and the unavailability of incident reports from the app.
Main features
Starting Price
Free Plan
Recruitment and Onboarding Tools
Payroll Integration and Time Tracking
Comprehensive HR Management
Employee Self-Service
Compliance Assurance
Starting Price
N/A
Free Plan
No
Recruitment and Onboarding Tools
Payroll Integration and Time Tracking
Comprehensive HR Management
Employee Self-Service
Compliance Assurance
How Employment hero compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Employment hero best for according to our reviewers?
SME Owners: Small to medium enterprise owners can benefit from Employment Hero's ability to unify rules and processes for all employees, ensuring compliance with necessary laws. It also offers a detailed payroll solution that keeps employees satisfied
Payroll Administrators: Payroll administrators can use Employment Hero to cut down payroll process time significantly. The software facilitates easy onboarding/offboarding of employees, digital acknowledgment of documents, checklists, and timesheet & leave requests through the app, along with comprehensive audit reports
HR Professionals: Human resources professionals can use Employment Hero to make HR processes more efficient and easier for employees, leading to increased participation in HR initiatives. The software provides a good understanding of HR/Payroll processes and Australian legislation, and its continuous improvement and user-friendly layout are appreciated
HR Managers: Human resource managers can use Employment Hero to consolidate onboarding, training, and employee notes into one platform. It simplifies the management of payroll and HR tasks and makes onboarding quicker and more precise
Remote Teams: Teams working remotely can use Employment Hero to stay connected via phone, messaging, and regular emails. The software allows for tracking of leave and provides a user-friendly mobile app for leave requests and management.
Employment hero Reviews
4.4
Employment hero rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.3
Features
24 Employment hero Reviews
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Doris Brown
Empowering Informed Decision-Making: A Review of Employment Hero's Exceptional Reporting Feature
The reporting feature in Employment Hero is top-notch. It provides detailed insights into our workforce, helping us make informed decisions
September 16, 2024
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Aaron B
Effortless Tracking and Communication
The most significant advantage I've found in using Employment Hero is its ability to track leave. Lately, I've been valuing the access to staff details, especially as 80% of our team is now remote. This keeps us connected via phone, messaging, and regular emails. Management can also keep everyone informed with crucial updates through the Company Feed. I particularly enjoy the feature that allows us to track leave, and its user-friendliness is a significant benefit. Staff can request leave through the mobile app, and management can monitor it. This function is also useful when handling payroll as it transfers approved leave to our accounting software for each pay cycle. I also value the Timesheet function, which we use to record extra hours worked and log them as time in lieu. It gives both management and the employee a record of any additional hours worked. However, I wish staff could comment in the Company Feed when management makes an announcement. Currently, they can only give a Shout.
September 7, 2024
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John
Streamlining Employee Hours: Employment Hero's Lifesaving Timesheet Feature
The timesheet feature in Employment Hero has been a lifesaver for our company. It has made it easy to track employee hours and calculate overtime
September 3, 2024
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Christina B
Streamlining HR and Payroll with Employment Hero
I've found that Employment Hero has greatly enhanced our HR systems by consolidating onboarding, training, and employee notes into one platform. I value the convenience of accessing everything from a single database, including payroll details, reviews, policies, and leave. This has simplified the management of payroll and HR tasks. Onboarding has also become quicker and more precise. However, I think there's potential for enhancement in the Learning Management System (LMS), reporting, performance appraisal, and communication platform. I opted for Employment Hero because it provided payroll and LMS in one location at a more affordable price. I received a response from the vendor, Anna, who expressed gratitude for my review and assured me that my suggestions have been forwarded to their Product Team. They are constantly striving to enhance the overall platform experience.
August 24, 2024
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Juan G
Standout Mobile App: Essential Remote Team Management during the Pandemic
The mobile app of Employment Hero is a standout feature. It allows me to manage my team remotely, which has been crucial during the pandemic
August 17, 2024
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Gabriel Smith
Exceptional Training Module Enhances Employee Skills and Knowledge
The training module in Employment Hero is excellent. It has allowed us to provide consistent training to our employees, improving their skills and knowledge
August 13, 2024
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Jason Davis
Streamlining HR & Payroll with Employment Hero
I am extremely satisfied with Employment Hero's overall performance. It has significantly cut down our payroll process from 8 hours to just 2 hours and has streamlined the onboarding process, making it paperless. The staff is very supportive, responding quickly to queries and suggesting better operational methods. The software facilitates easy onboarding/offboarding of employees, digital acknowledgment of documents, checklists, and timesheet & leave requests through the app, along with comprehensive audit reports. However, there are areas that need improvement, such as the limited connection with the Payroll portal. There are also issues with excluding Apprentices from payroll tax, applying rule sets during HR onboarding, and the unavailability of incident reports from the app. I would like to see more visibility for contractors on HR. The training provided was subpar and no handover document was provided. I chose Employment Hero due to my past experience with it, the cost-benefit ratio, and its superior user-interface.
August 3, 2024
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Eugene Jones
The Uncomplicated Choice for HR & Payroll
I find Employment Hero to be a perfect paperless system for the direction my business is heading. It provides both HR and Payroll platforms that integrate seamlessly and is reasonably priced for my business size. Having never had a good HR system before, this ticks all the boxes for me. I'm still learning the system, being only 6 months in, but I keep surprising myself with what I find and can do. I appreciate its modern design compared to our old system and its compliance with the awards. What I love most is the flexibility it gives me as the payroll admin to tailor the platforms to our business needs. The most useful feature is that it can be set up on the award and another plus is the paperless HR system which is much more time efficient and has a better track record. The app that integrates seamlessly with the platforms has definitely improved my HR role.
July 29, 2024
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Anna Jones
Efficient Leave Management with Employment Hero
As a user of Employment Hero, I was impressed by its comprehensive leave management system. It simplified the process of tracking and approving employee leaves
July 22, 2024
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Indigo G
Employment Hero's Performance Review Boosts Productivity
The performance review feature of Employment Hero has been instrumental in our company. It has made it easier to track and manage employee performance, leading to increased productivity
July 16, 2024
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Larry
Payroll Integration Benefits Small Business Owners with Employment Hero
As a small business owner, I appreciated the payroll integration feature of Employment Hero. It eliminated the need for manual data entry and reduced errors significantly
July 6, 2024
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Sandra M
Employment Hero: A Powerful Asset for HR Efficiency
I find that Employment Hero greatly aids in the development of HR as a value-adding function. It makes HR processes more efficient and easier for employees, leading to increased participation in HR initiatives. The information gathered is graphically reported, which allows for quicker and more accurate analysis and decision making. I appreciate the software's excellent understanding of HR/Payroll processes and Australian legislation, its innovation, continuous improvement, and its clean, user-friendly layout. However, I feel that the Performance Review process could be more developed and flexible, to provide a more robust tool for employee development. If this area was improved, I believe it could add significant value to organizations. I chose Employment Hero because of its Australian servers, local experience, flexibility, extra features, user-friendliness, and overall good value for price. I also appreciate the vendor's responsiveness to my feedback on the Performance Reviews module.
June 30, 2024
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Christine A
Such an Amazing Company!
I had an amazing experience with Employment-Hero. The platform was great and the staff was always incredible, assisting with any issues I encountered.
June 25, 2024
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Jacqueline S
All-in-One Solution for our HR Employment and Policy Needs
I find Employment-Hero to be a comprehensive solution for all our HR employment needs, leading to increased productivity and quality. The support team is very responsive and helpful, with English as their first language, making problem-solving highly efficient.
June 18, 2024
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Kathleen Martinez
Employee-Friendly Software Solution
I find the systems of Employment Hero very user-friendly for employees. However, I believe it would deserve a 5-star rating if support was quicker and more readily available, rather than having to read through the learning portal. I also think more training is needed for setting rules for customization, as every company is different.
June 11, 2024
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Louis Johnson
Satisfied User
We started using Employment Hero in July and despite a few initial hiccups and learning curves, the support has been prompt and efficient. Before this, we handled all our HR and Payroll manually, but now it's much quicker and easier.
June 1, 2024
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Danielle J
Employment Hero: An Excellent Resource
I find Employment Hero to be an excellent tool for consolidating all employee data in one place. It enables employees to independently manage their leave requests, certifications, and timesheets. This software has saved our company a significant amount of time and server space. The implementation time and effort were completely worthwhile, and the team at Employment Hero was incredibly supportive and friendly.
May 28, 2024
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Shirley B
Unfit for Large Corporations
I liked the compliance document tracking in Employment-Hero, but was very frustrated by the lack of human interaction and the inability to make a phone call.
May 21, 2024
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Marie Jones
Effortless Employee Record Management with Seamless Onboarding
its streamlined interface made managing employee records a breeze. The onboarding feature was particularly impressive, allowing us to seamlessly integrate new hires into our system
May 12, 2024
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Amy Garcia
Easy to Use, Supportive Team & Constantly Evolving
I started using Employment Hero (EH) as an HR Platinum User in May 222 and have been using it ever since. I find the system user-friendly and appreciate its modern look and feel. My favorite feature is the Shout Out feature, which we use to share success stories with the entire business. I've worked with several HR systems, and what sets EH apart is its continuous improvement and release of new features. They offer more than just a system, providing policy templates and regular webinars for knowledge sharing in the people field. We haven't yet discovered all the features, but each new one we launch receives positive feedback from staff. Two individuals, Ashleigh C and Sarah F, have been particularly helpful, demonstrating extensive product knowledge, responsiveness, and a pleasant working relationship. Overall, my experience with EH has been positive so far.
May 5, 2024
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Oslo G
Assessing Employment Hero: A Review
I find Employment Hero to be a great tool that checks many boxes. It's fantastic to have everything in one place and it's very user-friendly. However, there are a few features I wish it had to make things even simpler, like the ability to edit certification setups and sync 1:1 reviews with Outlook.
April 27, 2024
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Terry
Comprehensive HR Software with Robust Features
I am generally pleased with Employment-Hero. It helps me unify rules and processes for all my employees, ensuring we comply with all necessary laws. It's an excellent payroll solution, offering detailed pay slips that remove any doubts and keep my employees satisfied. I would suggest this software to any SME owner looking to streamline their business. It has numerous well-crafted features, but the main drawback is the time and expense of customizing contracts and policies. One problem is the absence of a one-click option to go back to the application form after viewing or emailing an agreement; instead, I have to perform another search or switch to the browser. The vendor responded to my review, valued my feedback and assured me that they are constantly working to enhance the platform.
April 22, 2024
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Brandon Miller
Employment Hero: A Game-Changer for HR Managers
As an HR manager, I found Employment Hero to be a game-changer
April 15, 2024
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Noah G
Letdown at Each Stage - Grossly Overhyped
I find it strange that this company receives the reviews it does. I've been utterly disappointed with Employment Hero at every single touch point. The service level is poor, with account managers and sales people needing constant follow-ups. The product itself is also disappointing. The onboarding process had a fixed time window which we missed due to other priorities. We were then directed to a series of videos and tutorials, some of which were outdated and contradictory, leading to more support enquiries. In my opinion, if you use Xero for payroll and have a decent filing system on Dropbox or Google Drive, Employment Hero only adds friction, complexity and extra cost. Every feature seems good until you realize it only gets 75% there and the last 25% isn't possible. For instance, signing documents only works if you use their subpar editor. I can't upload an existing Word document template and use their e-sign feature. Reviews don't allow for manager-only notes, and the UX/UI to build is one of the worst I've ever experienced. Customization is limited and the ability to adjust the menu for staff is done via menu management, which feels counterintuitive compared to most applications. Even simple things like org charts are problematic. If you remove a
April 13, 2024