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Delighted Reviews
4.8 (22 reviews)

Delighted is an intuitive software designed to assist businesses in collecting and analyzing customer feedback. It utilizes the Net Promoter System to offer actionable insights, enabling companies to enhance their products or services according to customer requirements. The platform boasts features such as real-time feedback, automated surveys, and customizable dashboards, simplifying the process of monitoring customer satisfaction over time.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Delighted?
  • 04How Delighted compare to similar software?
  • 05Who is Delighted best for according to our reviewers?
  • 06Delighted Reviews

What is Delighted?

Delighted is a customer feedback and survey tool that aids businesses in enhancing customer satisfaction and loyalty. It uses the Net Promoter System to collect real-time feedback through various channels. The software allows for survey customization, automated reminders, thank you messages, and offers comprehensive analytics and reporting features. It can integrate with various business tools to simplify workflows. Delighted is suitable for businesses of all sizes aiming to better understand their customers and improve their experience. Special promotions are currently available on Delighted and similar software.

Pros from reviewers

  • High-quality support and resources: Delighted provides responsive and friendly support, high-quality help center documentation, and self-serve onboarding. Users also value the transparency in plan and pricing comparisons, and the prompt and helpful customer support

  • Seamless integration: Delighted integrates seamlessly with popular ticketing systems and CRM platforms like Intercom. It also allows for easy surveying through email, SMS, or web, and provides numerous connectors and integrations for data display on other platforms

  • Powerful analytics and reporting: Delighted offers great analytics and intuitive reporting, with the ability to instantly collect, analyze, and distribute customer feedback. Users also appreciate the simplicity of the Net Promoter Score feature and the option for data merging for improved reporting.

  • Affordable and cost-effective: Delighted is a more affordable solution compared to similar platforms like Qualtrics and Survey Monkey, offering superior features and integration without any hidden implementation costs

  • Easy to use and set up: Delighted is praised for its simplicity and user-friendly interface, with users able to understand the tool just by browsing the website. It also offers easy navigation and setup, and the ability to customize surveys, add brand logos and colors, and use custom logic

Cons from reviewers

  • Limited reporting capabilities: Some users have found the reporting features of Delighted to be somewhat limited, suggesting that data may need to be exported to another analytics system for more in-depth analysis

  • Overwriting of multiple responses: There have been instances where multiple responses from the same customer were overwritten, although this issue was promptly resolved by Delighted's support team.

  • Limited customizability: While Delighted is praised for its simplicity and ease of use, it may not offer the level of customization that some users require for their feedback surveys

  • Lack of embedded reviews: Despite its many features, Delighted does not currently offer an option to embed reviews

  • Occasional downtime: Some users have reported experiencing downtime with Delighted, although it is unclear whether this is due to the platform itself or other factors

Main features

Starting Price

N/A

Free Plan

No

User-friendly Interface

Net Promoter System

Integration Capabilities

Customizable Surveys

In-depth Analytics and Reporting

Who is Delighted best for according to our reviewers?

  • Data Analysts: Delighted's intuitive analytics and reporting features, along with its ability to integrate with other systems for data display, make it a powerful tool for data analysts tasked with tracking customer satisfaction and sentiment

  • Marketing and Sales Teams: With its excellent graphical interface, easy navigation, and multi-language support, Delighted is a useful tool for marketing and sales teams looking to gather customer feedback and communicate effectively with a diverse customer base

  • Small to Medium Businesses: These businesses can benefit from Delighted's affordable pricing, easy setup, and seamless integration with other systems. The software's simplicity and self-serve onboarding make it an ideal choice for businesses with limited resources

  • Customer Service Teams: Delighted's user-friendly interface, customizable surveys, and integration with popular ticketing systems make it a valuable tool for customer service teams seeking to gather and analyze customer satisfaction data

  • Large Corporations: Despite its affordability, Delighted offers features and functionalities on par with more expensive platforms, making it a suitable choice for large corporations seeking a cost-effective solution for gathering and analyzing customer feedback.

    • Delighted Reviews

    4.8

    Delighted rating

    5.0

    Ease of use

    5.0

    Customer service

    4.7

    Value for money

    4.8

    Likelihood to recommend

    4.6

    Features

    22 Delighted Reviews

    4.8 (22 reviews)
    Leave a review

    • Catherine C

      Delighted: A Superior NPS Solution

      I enjoyed using Delighted for its simple NPS functionality and would use it again. It simplified our user surveys and I liked its seamless Slack integration and data merging option for improved reporting. However, I found the reporting somewhat limited and recommend transferring the data to another analytics system or exporting it to excel, which is quite easy.

      September 1, 2024

    • Elizabeth N

      Top-Notch for Business!

      I really like the design and customization options of Delighted's interface for surveys. I switched from Google to Delighted recently and have minimal complaints, but I do wish the server speed was a bit faster.

      August 26, 2024

    • Ryan

      Highly Recommended: Delighted's Performance Exceeds Expectations

      Overall, I am extremely satisfied with Delighted's performance and would highly recommend it to any business looking for a robust customer feedback tool.

      August 19, 2024

    • Peter

      Effortless Surveys and Insightful Analytics with Delighted

      The simplicity of setting up and sending out surveys is a major plus, saving us valuable time. The analytics provided by Delighted are comprehensive and easy to understand, providing valuable insights into customer sentiment

      August 10, 2024

    • Aaron F

      Delighted: Your Ultimate Tool for Customer Feedback

      I've been using delighted for some time and find it the best customer feedback platform I've used. It enables quick and reliable communication for my customers and employees. I've faced some downtime, unsure if it's the platform or my internet. Despite this, I believe there's a solution.

      August 5, 2024

    • Austin Johnson

      Thrilled and Impressed

      I am enthusiastically impressed by Delighted! In my search for the perfect survey provider, Delighted stood out as a true gem. Unlike other platforms I've tried, Delighted offers an impressive range of services that genuinely amazed me. What distinguishes Delighted is their intuitively designed templates, which make survey creation easy and allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels take the user experience to a whole new level.

      July 30, 2024

    • Danielle Brown

      Effortless and Highly Efficient Software Experience

      I find Delighted to be an easy and user-friendly software that offers great analytics. It's well-priced for the functionalities it provides. I particularly appreciate the simplicity of the Net Promoter Score feature, which asks customers how likely they would refer us to a friend on a scale of 1 to 10. Unlike other platforms, Delighted keeps this task simple, allowing us to upload emails or automate the process with an API call. I'm also impressed with their customer support, which is always timely and helpful. I don't have any major complaints about this product. The price is great and the interface is user-friendly. The only minor issue is that our senior leadership often asks for a breakdown of the people it was sent to. If we manually upload a CSV or email addresses and don't save the CSV outside of Delighted, we have to ask for the contacts we sent it to by month. However, they pull this information.

      July 21, 2024

    • Lawrence J

      Delighted: The Ultimate Multi-Channel Feedback Collection Tool

      I appreciate the fact that Delighted allows for multi-channel feedback collection - from emails, web, SMS to link - it covers all bases. The automated follow-up feature ensures we never miss an opportunity to engage with a customer

      July 15, 2024

    • Scott G

      Customizable Surveys with User-Friendly Interface

      its ease of use and intuitive interface make it a pleasure to work with. The ability to customize surveys has allowed us to tailor our approach to our specific needs

      July 6, 2024

    • Judy

      Delighted: A Superior, User-Friendly NPS Survey Tool

      I'm happy with Delighted, considering it a good value for money. We switched from AskNicely to Delighted and the integration with our CRM, Intercom, was seamless. By linking it to our back office via their API and Zapier, we've achieved a lot. I like its excellent graphical interface, easy navigation and setup, and multi-language support. However, I wish there was an option to embed reviews.

      July 2, 2024

    • Wayne Martinez

      Exciting Software with More Enhancements on the Horizon

      I am extremely pleased with Delighted! Their team was amazing and treated our small business like a big one. Delighted is a straightforward, easy-to-use survey tool with a user-friendly interface that is easy to navigate. When they were bought by Qualtrics, they swiftly made enhancements that saved me numerous hours in data analysis. Before these improvements, I had to manually code surveys, but now a lot of that can be automated with tags and keywords.

      June 24, 2024

    • Jennifer S

      Simplifying NPS Surveys with Delighted

      As an employee of a company that values simplicity in software, I find Delighted to be a perfect embodiment of this principle, particularly with their NPS survey. It enables easy surveying through email, SMS, or web. The dashboard is extremely user-friendly and provides numerous connectors and integrations for data display on other platforms. They continually add new features. Their support and customer service are exceptional and prompt. I just wish they had more options for creating graphs.

      June 16, 2024

    • Roger G

      Enhanced Targeted Marketing and Exceptional Customer Service: A Review

      The software's ability to segment responses based on various factors has greatly aided our targeted marketing efforts. The prompt and helpful customer service provided by the Delighted team has made our experience even better

      June 11, 2024

    • Betty Miller

      Delighted: A Superb, User-Friendly Feedback Collector

      I appreciate many features of Delighted, but I'm particularly impressed by its ability to effortlessly collect real-time feedback from various stakeholders, including customers, employees, partners, and vendors. Its capacity to instantly gather, analyze, and distribute feedback is a game-changer for business growth.

      June 2, 2024

    • Gary S

      Maintain the Excellent Performance!

      I find Delighted extremely user-friendly, customizable, and it integrates seamlessly with popular ticketing systems. I initially encountered a problem with multiple responses from the same customers being overwritten, but their Support Agent resolved this efficiently. I switched to Delighted because it offers a free plan, which is beneficial for my business. It's also very easy to set up and provides all the options I need.

      May 26, 2024

    • Jennifer

      Seamless Integration and Real-Time Feedback: Boosting Customer Satisfaction

      I was particularly impressed with the software's ability to seamlessly integrate with our existing CRM system, making data management a breeze. The real-time feedback feature has been instrumental in helping us make quick adjustments to improve customer satisfaction

      May 18, 2024

    • Calista M

      Thrilled Software Review

      I find their website impressive and I also appreciate how securely they handle customer data.

      May 13, 2024

    • Douglas S

      Fantastic Start with Delighted

      I found the tool easy to understand just by browsing the website, which gave me the confidence to request an exact budget before starting my 7-day trial. I value the self-help resources and the transparency in plan and pricing comparisons. The self-serve onboarding, high-quality help center documentation, responsive and friendly support, and intuitive analytics and reporting are all top-notch. I'm unsure if we'll be able to use the tool for complete custom feedback surveys, but that might be because I haven't tried yet. I'm still in the trial phase and have been actively looking for issues after struggling with another survey solution for months, but I haven't found any yet. I switched to Delighted because we wanted to place NPS surveys in multiple places and manage and report on each one individually. The previous solution's analytics were lacking, and I had to aggregate everything and do line-by-line sentiment analysis in a spreadsheet. I even had to manually calculate the NPS scores.

      May 7, 2024

    • Susan Smith

      Delighted: An Invaluable Customer Feedback Tool

      I have found Delighted to be an invaluable tool in gathering customer feedback

      April 30, 2024

    • Sandra C

      Thrilled to Discover This Software

      I found setting up on Delighted to be very easy. I was able to customize my surveys, add my brand logo and colors, and even use custom logic. The software serves its purpose well, with intuitive reporting and constant new feature additions. I could create surveys tailored to my needs, and found their templates user-friendly. It offers features comparable to more expensive platforms like Qualtrics and SurveyMonkey, without any hidden implementation costs. So far, I haven't encountered any major issues and their support team seems very responsive.

      April 21, 2024

    • Persephone D

      Delighted: A Total Game-Changer!

      I find Delighted to be a game-changer in gathering real-time, actionable feedback from various stakeholders such as customers, employees, partners, and vendors. It's no wonder that big industry names like Uber and Cisco trust this platform. What I appreciate most about Delighted is its ability to instantly collect, analyze, and distribute customer feedback. This real-time functionality is a game-changer for any business, allowing them to stay in tune with their audience and make data-driven decisions promptly. Overall, I think it's a great service!

      April 15, 2024

    • Jacqueline R

      Delighted: A Breeze to Implement

      I found implementing Delighted to be easy due to its numerous pre-built survey questions and templates. It serves its purpose very well and I highly recommend it.

      April 13, 2024