What is Braintree?
Pros from reviewers
-
Developer-friendly resources: Braintree provides software development kits (SDKs), APIs, and client libraries, making it easy to incorporate into a website even without extensive technical knowledge.
-
Versatile payment options: Braintree allows businesses to accept various payment methods like PayPal, credit or debit, Zelle, and even Stripe, broadening the customer base
-
Reliable and straightforward: Braintree is considered a reliable and straightforward online payment service, with its credibility boosted by PayPal's accreditation
-
User-friendly: Braintree is user-friendly and especially straightforward for direct entry for phone payments, making it a convenient choice for businesses
-
Transparent fees: Braintree charges the same rate for almost all payment types, providing simplicity and transparency in their fee structure
Cons from reviewers
-
Lack of transparency in fee calculations: Users have reported difficulty in comprehending the fee calculations as Braintree's record keeping isn't as transparent and solid as they'd like.
-
Difficult setup process: The setup process for Braintree can be more time-consuming than expected, requiring API coding knowledge and potentially the hiring of a proficient developer for integration
-
Limited integration: Braintree cannot be linked to Netsuite, forcing users to manually enter credit card transactions
-
Lack of in-house technical specialists: Braintree does not provide in-house technical specialists for system implementation choices such as Shopify integration, forcing users to rely on third-party developers for new installations or client connectivity issues
-
Transaction amount input issue: If a comma is entered in the transaction amount, the system rejects the transaction and takes the user back to the start page, without the credit card number, which can be particularly frustrating when dealing with customers
Main features
Starting Price
Free Plan
Seamless Payment Processing
Subscription Management
Developer-Friendly APIs
Advanced Fraud Protection
Global Expansion Made Easy
Starting Price
N/A
Free Plan
No
Seamless Payment Processing
Subscription Management
Developer-Friendly APIs
Advanced Fraud Protection
Global Expansion Made Easy
How Braintree compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Braintree best for according to our reviewers?
Online Merchants: These are businesses that sell goods or services online. Braintree offers them a reliable and straightforward online payment service, allowing them to process credit card payments and find specific transactions easily. However, they may encounter issues with transaction amounts and lack of integration with certain systems like Netsuite
Businesses Requiring Phone Payments: These are businesses that primarily accept payments over the phone. Braintree is user-friendly and straightforward for direct entry for phone payments. However, they may struggle to understand the fee calculations due to less transparent record keeping
eCommerce Providers: These are businesses that operate on eCommerce platforms. Braintree is suitable for them as it integrates well with popular eCommerce providers. However, they may need to rely on third-party developers for system implementation due to the lack of in-house technical specialists
Businesses Accepting Various Payment Methods: These are businesses that accept a variety of payment methods. Braintree allows them to accept payments via PayPal, credit or debit cards, Zelle, and Stripe. However, they may face difficulties setting up ACH and finding support for it
Developers and Tech-Savvy Businesses: These are businesses with technical knowledge or access to proficient developers. Braintree offers them integration and developer tools like software development kits (SDKs), APIs, and client libraries. However, they may find the setup process time-consuming and requiring API coding knowledge.
Braintree Reviews
3.8
Braintree rating
3.7
Ease of use
3.4
Customer service
3.7
Value for money
3.7
Likelihood to recommend
3.7
Features
24 Braintree Reviews
-
Janet Smith
Insightful Reporting Features in Braintree: Empowering Informed Business Strategies
I've found the reporting features in Braintree to be particularly useful. They provide insightful data that helps us make informed decisions about our business strategies
September 14, 2024
-
Aaron
Easing Online Transactions for My Enterprise
I am impressed by Braintree's versatility and user-friendliness. Its ability to accept various payment methods, including credit and debit cards, and digital wallets like PayPal, Apple Pay, and Google Pay, has greatly broadened my customer base. I especially value Braintree's integration and developer tools. Even without extensive technical knowledge, I found it easy to incorporate Braintree into my website, thanks to the available software development kits (SDKs), APIs, and client libraries. These developer-friendly resources have been incredibly useful in tailoring the payment solution to my business needs. However, as my business grows globally, I would like to see more localized payment options. Providing localized payment solutions would improve the customer experience and allow me to serve a broader international audience.
September 8, 2024
-
Ryan Martinez
Decent Choice When No Better Options Exist
My experience with Braintree was quite frustrating. For years, it was the only viable payment solution in our region, forcing us to use it despite wanting a better option. We started using it in early 2019 as it was the only payment solution integrated with our online reservation system. While its availability was appreciated, other aspects of the service were less impressive. The software functioned adequately, but we encountered issues with the security/anti-fraud settings, which were determined by Braintree based on our account activity. A few years ago, an incident involving potential fraudulent activity led us to change our security settings, which remain in place today. This has caused problems for some of our honest customers who have been unable to complete their bookings.
September 3, 2024
-
Gerald
Four Years with Braintree: A Journey of Learning and Financial Security
I've been a loyal user of Braintree for about 4 years now. Since I've switched to them, I've noticed an increase in credit card transactions, which has been a learning curve for me. Their support team has been consistently available for my queries, and we've been working together to address these issues. Recently, I had an incident that cost me over $25, and Braintree's response was to ask for my bank statements. I was initially taken aback, but then I realized they were just ensuring that I was financially secure enough to handle such situations in the future. It's great to see a company that cares about the financial well-being of its customers. While it's been a challenging journey, I've learned so much about online transactions and fraud prevention. I'm looking forward to continuing my journey with Braintree, as I believe they have my best interests at heart.
August 27, 2024
-
William Davis
Braintree Boosts Sales with Seamless Integration
I've been using Braintree for my e-commerce site and I'm impressed with its seamless integration. It has made the checkout process smoother for our customers, leading to an increase in sales
August 20, 2024
-
Sarah
Merchant's Endorsement of Braintree's Robust Fraud Protection and Customer Service
As a merchant, I wholeheartedly recommend using Braintree! The entire industry, including Braintree, has a robust system in place to protect customers from fraud. Even when a transaction is disputed, they ensure to consider proof of delivery. All a customer needs to say is I didn't order it, and they're immediately taken seriously. I'd suggest considering a service like Zelle as a complement, not a replacement. The charge industry is prompt in charging for their services, but they also offer assistance when problems arise. This includes Braintree, whose representatives are always ready to help, even if they can't solve every issue.
August 10, 2024
-
Phineas
Contemplating a Switch from Braintree
I've been utilizing Braintree for numerous years, managing over $10m annually. While it's dependable, it's not as intuitive or simple as Stripe. Its integration, customer service, and pricing don't compare to its competitors, and it falls short in terms of international support.
August 4, 2024
-
Janice E
Exceptional Experience with Braintree Payments
I am absolutely thrilled with Braintree Payments! They efficiently handle my credit card processing needs and their customer support is always ready to assist. I love their unique approach to customer service, with their global team providing prompt responses, ensuring all my queries are addressed. Their attention to detail in every message is truly commendable. I am looking forward to continuing to use their services for the foreseeable future!
July 28, 2024
-
Natalie
Thrilled with Braintree's Transaction Handling and Customer Service
Braintree has handled $1,447.5 of my transactions and I'm thrilled with their service! I've reached out to them for some queries and I'm eagerly awaiting their expert advice and guidance.
July 23, 2024
-
Scott S
Overcoming Challenges and Learning with Braintree: A Netsuite Customer's Experience
As a Netsuite customer, I was thrilled to make the switch to Braintree for credit card processing. To my surprise, I found out that Braintree, a subsidiary of PayPal, isn't directly supported by Netsuite. When I encountered a hiccup with my credit card processing, it was an opportunity for me to learn more about the system. The response I received was a learning curve, pushing me to dig deeper into the issue. It was a challenge that I embraced, and it led me to discover that the issue was with Braintree. This experience made me realize the importance of having a robust support system, and I was more than willing to pay Netsuite for advanced support to identify the issue. This journey, though it had its bumps, saved me from potential future issues that could have cost me thousands of dollars in sales. It was a valuable lesson in troubleshooting and understanding the intricacies of my business operations. I would highly recommend using Braintree, as it not only provides a great service but also offers an opportunity to learn and grow.
July 13, 2024
-
John A
Needed a Developer for Braintree Integration on My Website
The setup process for Braintree was more time-consuming than I expected. I selected Braintree as my payment processor since about half of my customers prefer PayPal, and Braintree is a PayPal subsidiary. However, the setup was difficult as it required API coding knowledge. I had to hire a proficient developer to integrate this service into my website. I picked Braintree over Stripe because Stripe doesn't integrate with PayPal, which many of my customers prefer. I transitioned to Braintree as I'm developing a new site using Simvoly, which isn't compatible with 1ShoppingCart.
July 9, 2024
-
James B
Exceptional Customer Support at Braintree: Prompt and Effective Solutions
The customer support team at Braintree is top-notch. They are always ready to assist and provide clear, helpful solutions whenever we encounter issues
June 30, 2024
-
Christine S
Effortless and Straightforward: Braintree
Overall, I consider Braintree to be a decent software. It's user-friendly and the charges are fair, appearing to adjust dynamically based on volume. It's especially straightforward for direct entry for phone payments, which is our main payment method, and it functions well on our website. However, I struggle to comprehend the fee calculations as their record keeping isn't as transparent and solid as I'd like. We transitioned to Braintree from Square because Square's receipts and phone payment capabilities didn't meet our needs. I do wish Braintree would incorporate more robust features like other credit card processors.
June 24, 2024
-
Charles Smith
Braintree's Fraud Protection: A Valuable Asset for Our Company
Braintree's fraud protection features have been invaluable for our company. They provide an extra layer of security that gives both us and our customers peace of mind
June 18, 2024
-
Lisa R
Highly Recommending Braintree for Small Businesses
I wholeheartedly recommend using the Braintree platform! As a small business owner, it was one of the best decisions I've made, thanks to the robust support and effective reporting. I always knew when I would receive my money, and I firmly believe that using this platform can lead a business to prosperity!
June 10, 2024
-
Kayla Jones
Fundamental Payment Solution: Braintree
Braintree served as a payment gateway, but I discovered other products with more features and simpler integration. The fees were quite high given it didn't offer any extra features. It worked as anticipated, but its capabilities were limited compared to other popular payment gateways. I selected Braintree because it was available with several other payment gateways.
June 2, 2024
-
Paxton S
Versatile Payment Solution Compatible with WooCommerce
I appreciated Braintree's versatility as it enabled me to accept various payment methods like PayPal, credit or debit, Zelle, and even Stripe. However, I had difficulties setting up ACH and finding support for it, which resulted in me spending a lot of time doing my own research.
May 25, 2024
-
Gregory C
Appreciating Braintree's Robust API for Customization
As a developer, I appreciate the robust API that Braintree provides. It allows for a high degree of customization and fits well with our existing systems
May 18, 2024
-
Heather D
Efficient Online Transactions with Intuitive Software Interface
it has streamlined our online transactions significantly. The software's user interface is intuitive and easy to navigate, making it a breeze for our team to manage payments
May 13, 2024
-
Shirley E
Thrilling Payment Adventures with Braintree
I'm thrilled to share that Braintree keeps me on my toes with its dynamic payment schedule! It's like a monthly surprise, adding a dash of unpredictability to my routine. Right now, I'm excitedly anticipating a hefty $5k payment that's been building suspense for an extra week. It's like a game of treasure hunt, and I'm always eager to see when and how my bounty lands!
May 5, 2024
-
Philomena S
Decent Software with a Few Small Hitches
I find using Braintree quite straightforward for finding specific transactions and processing credit card payments. However, there's a minor but incredibly frustrating issue. If I enter a comma in the transaction amount, like $1,000 instead of $1000, the system rejects the transaction and takes me back to the start page, without the credit card number. This is particularly annoying when I have a customer on the line and have to ask them to repeat their card number. Also, I can't link Braintree to Netsuite, so I have to manually enter credit card transactions. I switched to Braintree because it wasn't compatible with Netsuite, which I had switched to from Quickbooks.
April 29, 2024
-
Joseph W
Efficient and Reliable Payment Gateway: Braintree
As a business owner, I found Braintree's payment gateway to be incredibly efficient and reliable
April 20, 2024
-
George Smith
Streamlined Process and Secure Transactions: A Review of Braintree
I'm so glad I read these reviews before I started! I had to update my bank and business details due to a rebrand, and the process has been incredibly streamlined, leaving me feeling confident. It's been just over a month and a half, and I have thousands of dollars securely stored because they updated the correct account with my information. Despite their rigorous security measures to ensure changes are made by the authorized account owner, they managed to update the right account. I'm certain that my money is safe and secure without any need for legal intervention. I strongly recommend Braintree if you value your business and money.
April 15, 2024
-
Daniel Brown
Five-Star Review: My Exceptional Experience with Braintree
I'm thrilled to give Braintree a five-star rating! I've been a loyal customer for five years, processing over $1 million annually with them. Their service has been consistently reliable. Recently, I had a significant issue and reached out to their team. I was amazed at their response time - within just two weeks, they were actively working on my case. I even took the initiative to contact several executives through LinkedIn, and out of 5 contacts, one responded, advising me to keep professional matters off social media platforms. This level of professionalism is something I truly appreciate. Judging by other reviews, it seems that their exceptional customer service is a standard practice. I'm genuinely impressed!
April 13, 2024