What is Ytel?
Pros from reviewers
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Quick dialing: Ytel's dialer system is designed for speed, allowing for a higher quantity of calls to be made in a shorter amount of time. This is particularly beneficial when the goal is to reach more contacts rather than focusing on the quality of calls
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Easy-to-use interface: Ytel's user-friendly interface simplifies the process of making outbound calls and training new agents, even those without a technical background. This makes it an ideal choice for beginner call centers
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Robust reporting: The software's robust reporting feature simplifies the process of generating and analyzing reports. This allows for easy monitoring of agents and their activities, such as log in times, call times, and waiting times
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Ringless voicemail feature: This feature allows for an additional touchpoint with customers. It has been observed to increase the open rate on emails and improve overall customer response.
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US-based support: Ytel's knowledgeable and helpful US-based support team is a standout feature. They are consistently helpful and open to customizing the system to suit user preferences
Cons from reviewers
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Minor delays when ending calls: Although these delays are minor, they can still affect the overall efficiency of the call center operations
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Lack of automatic call recording: This feature is essential for quality assurance and training purposes, but it is missing in Ytel
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Poor customer support: Some users have reported that the support team often blames issues on the user's network or computers without knowing any specifics
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Limited access to list information: There is no quick method to access list information for immediate changes, which can be time-consuming and inefficient.
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Noticeable pause time between calls: This can lead to inefficiency and wasted time for call center agents
Main features
Starting Price
Free Plan
Scalability
API Integration
Cloud-Based System
Multichannel Communication
Reporting and Analytics
Starting Price
N/A
Free Plan
No
Scalability
API Integration
Cloud-Based System
Multichannel Communication
Reporting and Analytics
How Ytel compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ytel best for according to our reviewers?
Small Outbound Call Centers: Ytel is suitable for small outbound call centers due to its easy-to-use interface and robust reporting features that simplify outbound calls
Beginner Call Centers: Ytel is recommended for beginner call centers as it is a decent dialer system that is easy to use and efficient for making a large number of calls
Admins in Call Centers: Ytel is suitable for admins in call centers as it provides a user-friendly reporting feature and visual monitoring of agents, although managing multiple campaigns can be challenging
Call Center Managers: Ytel is beneficial for call center managers as it provides a user-friendly interface for setting up and running campaigns, and it offers a range of products and integrations for comprehensive solutions
Companies Needing Quick Deployment: Ytel is ideal for companies needing quick deployment as it can be set up in a few days, it is easy to manage, and it offers a blended system for keeping agents busy.
Ytel Reviews
4.3
Ytel rating
4.0
Ease of use
3.5
Customer service
3.3
Value for money
3.3
Likelihood to recommend
4.2
Features
23 Ytel Reviews
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Philip A
Commitment to Quality: Ytel's Continuous Updates and Improvements
Lastly, the constant updates and improvements by the Ytel team show their commitment to providing a high-quality product. They listen to customer feedback and strive to make their software better.
September 7, 2024
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Linnea G
Effortless Learning and Usage with Ytel
Overall, I had a positive experience with the ytel application. I found it user-friendly and easy to understand, with most features being self-explanatory. I also appreciated the system's ability to keep a record of calls and their dispositions. However, I was frustrated by the constant need to log in and out to update any blocked calls.
September 2, 2024
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Ruth A
Effortless to Operate and Comprehensive: The Ytel Experience!
With the Ringless voicemail feature of Ytel, I can reach my customers with an extra touchpoint. They respond to the message and return the calls. I've also observed a higher open rate on our emails since I started using the Ringless Voicemail to follow up on emails. My call center managers have given positive feedback, noticing a difference in the call center when the Ringless campaign is active. I'm very pleased with the Ytel platform and technology. I value the ease of setting up and launching a new campaign, and the ability to effortlessly upload and scrub a new lead list into an existing campaign. I wish the system could run over a set period with the allowed budget. Currently, I have to start it each day and let it run. I'm sure there's a reason for this, but it would be ideal if it could operate each day on its own.
August 27, 2024
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Diane Garcia
Affordable Excellence: Ytel's Advanced Features Without Breaking the Bank
The affordability of Ytel is worth mentioning. Despite its advanced features, it doesn't put a strain on our budget
August 17, 2024
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Drake D
Falling Short of Expectations
I don't think the software, ytel, is worth our company's investment. While I appreciate the feature that allows me to see who is on break, online, offline, etc., I have issues with the call listening function as the live calls often sound distorted. There's also an issue of interference from other lines, which sometimes lets me hear private information from other calls. I find it challenging to locate specific calls, even after a lengthy search process. Not all calls are recorded and I frequently have to request for a specific call. For example, a call might be displayed as 25 minutes long, but I can't listen to it.
August 10, 2024
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Joshua
Enhanced Performance through Ytel's Impressive Call Tracking Feature
I am impressed with the call tracking feature of Ytel. It allows us to monitor and analyze our calls, which has led to improved performance in our call center
August 5, 2024
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Justin W
Excellent Support, Steep Learning Curve with Ytel
Overall, my experience with Ytel has been fairly positive. The tech support team is consistently helpful, although sometimes their explanations can be complex. As an admin, it's important to learn quickly due to the many variables involved in running a full campaign. The reporting feature is user-friendly and easy to analyze, and I find it very useful to visually monitor my agents as they log in, take calls, and track their waiting times. However, managing the many variables required for multiple campaigns can be challenging, and the screen refresh time is too long.
July 29, 2024
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Pamela J
Ytel's Auto-Dialer Boosts Productivity
The auto-dialer feature of Ytel is a time-saver. It has significantly increased our productivity by automating the dialing process
July 22, 2024
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Martha S
Top-Notch Customer Support: Swift and Helpful Assistance at Ytel
The customer support at Ytel is top-notch. They are always available to assist and their responses are swift and helpful
July 13, 2024
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Keilani
Exceeding Expectations: My Exceptional Experience with Ytel Call Center Software
I'm absolutely thrilled to share my experience with Ytel, a call center software that has truly exceeded my expectations! After exploring a myriad of alternatives, I've finally found my perfect match in Ytel. There are countless reasons why I love this software, but let me highlight a few. Firstly, the user interface is a dream come true! It's so intuitive that it has significantly cut down our agent training time. Secondly, their support, onboarding, and technical team are simply the best. They never fail to deliver and are always ready to assist. Thirdly, the uptime is phenomenal. I can't remember a single instance when we've been offline. Plus, the voice quality is top-notch, with zero latency or internet issues. Their servers are always up and running, ensuring smooth operations at all times. Fourthly, the voice quality is unparalleled compared to other contact center software. It's like experiencing HD voice, which is a game-changer in our line of work. Fifthly, the reporting feature is a lifesaver. It provides me with all the reports I need, exactly when I need them. It's well-structured and super easy to navigate. Lastly, we're currently beta testing an integration with a Quality Assurance provider they're developing. This is set to provide us with a comprehensive, ready-to-use solution. I'm genuinely excited about this! In conclusion, Ytel has been a revelation in our call center operations. It's a software that truly delivers on its promises!
July 6, 2024
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Billy C
Ytel's Versatility Enhances Our Tech Stack
I appreciate the versatility of Ytel. It integrates seamlessly with other software we use in our business operations, making it a valuable addition to our tech stack
July 2, 2024
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Alexander J
Explored Various Call Center Platforms, Ytel Surpasses Them All!
I've tested numerous call center dialers and finally discovered one I can trust - Ytel. Their US-based support team is knowledgeable and helpful, a refreshing change from other companies. One of Ytel's standout features is its user-friendly interface, making it easy to train agents. Even those without a technical background find it simple to use. Setting up and running campaigns is straightforward, eliminating the need for expert help. Ytel is continually expanding its product range and integrating with other companies to provide comprehensive solutions for call centers. They're even working on integrating a third-party quality assurance solution into their system. However, I must confess that their reporting feature could be better. Despite this, they were receptive to feedback and customized a report for us, which turned out to be excellent.
June 22, 2024
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Larry Williams
Finally, a robust system that's easy to operate, no PHD required
I was able to get Ytel up and running in just a few days, compared to waiting nearly 90 days for another vendor to complete my deployment. The system is easy to manage, especially for my agents, making training new hires simpler. The outbound part of the system is the best I've ever used, and it's blended, keeping all my agents busy throughout the day. The billing is straightforward with no hidden fees. The voice side of the system is excellent, but I currently have to use another one of their solutions for text and email. However, they've informed me that their full multi-channel system should be available later this year, which will consolidate everything into one interface.
June 15, 2024
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Debra Rodriguez
Exceeding Expectations: My Positive Experience with Ytel's Dialer Solution
I'm Dave, and I run a small outbound marketing campaign. I was on the hunt for a web-based dialer solution and found my perfect match in Ytel. My 'success manager' at Ytel, Jimmie, has made the transition to a new dialing system a breeze. He's consistently gone the extra mile to keep me and my team in the loop throughout the entire process. Mastering new software, particularly complex ones like an autodialer, can be a challenge, but Jimmie has been a pillar of patience, answering all our queries and ensuring every detail in our campaigns is set up and executed flawlessly. He even went out of his way to text me and my senior database guy over a weekend to keep us updated. I've been a Ytel customer for about a month now, and I must say, I'm thoroughly impressed. The tech support team is fluent in English and well-versed with the software. A big thumbs up to Ytel for assembling a team of proficient individuals like Jimmie and Jeremy from Sales, and a special mention to Alex and Dennis. A big thank you to everyone!
June 11, 2024
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Xavier S
Informed Decision-Making: Ytel's Reporting Feature Unveils Valuable Marketing Insights
The reporting feature in Ytel provides insightful data that helps us make informed decisions about our marketing campaigns
June 3, 2024
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Flynn
Ytel's SMS Marketing: A Game-Changer for Boosting Conversion Rates
Ytel's SMS marketing feature has been a game-changer for our marketing strategies. It has helped us reach a wider audience and boost our conversion rates
May 28, 2024
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John Garcia
Riddled with Problems
I don't particularly appreciate anything about this software, ytel. It's riddled with problems, from a clunky interface to scattered tasks. The support is poor, often blaming issues on my network or computers without knowing any specifics. Calls sometimes get mixed up and certain settings don't function at all, with incorrect documentation. It's clear that the entire system needs a complete overhaul, but they don't seem interested in making improvements.
May 18, 2024
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Jesse Martinez
Efficient Contact Center Software: Ytel's Solution.
As a sales manager, I find Ytel's contact center software to be incredibly efficient. It has streamlined our communication process and improved our customer service
May 11, 2024
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Teresa
Exemplary Customer Service and Product Satisfaction: My Experience with Ytel
I initially thought Ytel was a fantastic company with an impressive product. I had a really positive interaction with a sales rep last year. When I was ready to sign up, I found out he had moved on, but the company assured me that the price we had negotiated would still be honored. After a few email exchanges, they kept their promise, which I found to be a testament to their integrity. One of their staff members, Chelsea, was particularly memorable. She was direct and to the point, which I appreciated as it saved me time. I believe that even as a smaller company, we should be treated with efficiency and professionalism, and that's exactly what I got. My instincts told me that if they were already treating us this efficiently, it would only get better. The sales manager was even more helpful, which I believe will be a significant factor in their success. Ultimately, I found a product that met my needs perfectly, with a team that genuinely values customer service. I'm really excited to see where this partnership with Ytel will take us!
May 7, 2024
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Deborah Johnson
Ytel: Streamlined Dialing Solution
Ytel is a decent dialer system that I would recommend for beginner call centers. It lacks many features, but it accomplishes the task. It's a good system to use when quantity outweighs quality. If the goal is to call more contacts rather than focusing on the quality of calls, this is the best dialer system to use. It dials quickly and saves time. However, there are a few downsides to the Ytel system. For example, calls are not automatically recorded and there is a noticeable pause time between calls. I chose Ytel because it seemed easier to use than other systems I looked into.
April 28, 2024
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Natalie N
Ytel: User-Friendly and Robust Features
I've been using Ytel for a while now and I must say, its ease of use is commendable. The interface is user-friendly and the features are robust
April 21, 2024
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Cynthia
Patrick Earns a PLATINUM Medal!
I've used YTEL in the past with Mediamix's system, where I was responsible for pulling reports and loading lists. I initially thought the transition to Car Guardian would be similar, but found the setup to be quite messy. However, the support team has been incredibly helpful whenever I've had questions. I've interacted with Jimmy and James frequently, and they've always been kind and helpful. Patrick has been particularly outstanding, dedicating a lot of time to ensure I don't make any mistakes. I'm excited to continue working with him as we establish a new, more efficient system. When set up correctly, it's easy to generate reports and sort information. I appreciate that the system is organized by phone number, making it simple to search for a lead. They're also open to customizing the system to suit my preferences. However, there's no quick method to access list information for immediate changes. Evaluating each list and understanding the varying explanations on how to interpret the report is time-consuming. Running an export call report and sorting also takes up a lot of time.
April 15, 2024
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Melissa Garcia
Exploring the Potential of Ytel: A Refreshing Software Demo Experience
I recently had a demo of the software ytel and it was quite an experience. The representative, though he seemed a bit new to the software, was eager to learn and grow. He was honest about not knowing certain aspects, which I found refreshing. It's not every day you come across someone who is willing to admit they don't know everything. The interface, while it may seem a bit traditional, was packed with features. It was like a treasure hunt, discovering all the different functionalities it had to offer. It's clear that this software has the potential to be a vital tool for many companies' revenue. Despite the initial hiccups, the representative was determined to find answers to my questions, which showed their commitment to customer support. It made me think about how much they would be willing to go the extra mile if I were a customer. All in all, it was an enlightening experience that showed me the potential of ytel.
April 13, 2024