What is Yodel?
Pros from reviewers
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Efficient and reliable performance: Yodel operates flawlessly once installed, making call forwarding and receiving from other countries easier. It's so efficient that individuals from other nations aren't aware it's being used
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Integration with Slack: Yodel syncs well with Slack, alerting users of incoming calls and their specifics. Operating the phone system through Slack increases productivity as calls can be screened without blindly answering the phone
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Customizable digital assistant: Yodel offers unique features such as a customizable digital assistant that can greet callers, inquire about their intended department or person, and even respond to simple questions using certain integrations
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Enhanced communication: Yodel has greatly enhanced communication by liberating staff from managing ad-hoc systems and integrating it with Slack, where most of the communication occurs. It also simplifies working with global employees who can answer calls with just a wifi connection
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Professional image and robust features: Yodel is a great tool for maintaining a professional image, particularly for inbound calls, without the need for a full-time receptionist. It offers robust features, even allowing the creation of an FAQ, which saves time from answering repetitive questions.
Cons from reviewers
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Glitchy Slack integration: While the integration with Slack is a unique feature, it has been reported to be glitchy with delayed notifications and multiple people able to answer a call at the same time without knowing, which can confuse callers
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High cost: Despite its innovative features and integration with Slack, Yodel's pricing is significantly higher than traditional phone lines or services like Vonage, making it less convenient for small teams
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Occasional lags in call reception: While this may be more due to the internet connection than the system itself, occasional lags in call reception have been reported, which can disrupt communication.
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Absence of a mobile app: Yodel currently lacks a mobile app, which can limit its accessibility and convenience for users who are often on the go
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Confusing interface: Some users have reported that the interface can be confusing and somewhat bloated, particularly when a call comes in and they struggle to find the right button to press
Main features
Starting Price
Free Plan
Real-time analytics
Call recording
Tags
Integrations
Cross-Device
Starting Price
$25
/ user / month
Free Plan
No
Real-time analytics
Call recording
Tags
Integrations
Cross-Device
How Yodel compare to similar software?
Product
Price
$25
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
50% off for 5 months on Yodel
Save up to $87
Who is Yodel best for according to our reviewers?
International Teams: Yodel is ideal for teams working across different countries as it allows for seamless call forwarding and receiving from various nations. The software operates flawlessly and efficiently, making it unnoticeable to individuals from other nations
Small Businesses: Yodel is suitable for small businesses looking to maintain a professional image without the need for a full-time receptionist. It offers robust features such as hold music, 'please hold the line' messages, and the ability to create an FAQ, saving time from answering repetitive questions
Teams Using Slack: Yodel is perfect for teams that primarily communicate through Slack. It integrates well with Slack, alerting users of incoming calls and their specifics. It liberates staff from managing ad-hoc systems and increases productivity by allowing them to screen calls without blindly answering the phone
Tech-Savvy Users: Yodel is suitable for tech-savvy users as it offers unique features like a customizable digital assistant that can inquire about the caller's intended department or person and respond to simple questions using certain integrations. However, the setup could be difficult for those who are not tech-savvy
Delivery Services: Yodel is also suitable for delivery services. It provides consistent updates via email and a tracking number to monitor progress. The software is user-friendly, easy to implement, and simple to train staff on.
Yodel Reviews
4.5
Yodel rating
4.0
Ease of use
4.5
Customer service
4.2
Value for money
4.3
Likelihood to recommend
3.9
Features
24 Yodel Reviews
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Scott S
Effortless Simplicity with Yodel
I found nothing complicated with Yodel. It provided a stress-free service to deliver my purchase. It's a simple, superb service. I love it and hope they keep it up. Thank you.
September 17, 2024
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Dennis C
Yodel: Your Go-To for Number Provision and Call Waiting Services
Overall, my experience with Yodel has been positive. It works as promised and I seldom need to tweak the settings. I value its simplicity and the feature to set up answering machines for specific times. However, I'm not a fan of its deep integration with Slack, as I'm trying to cut down on my usage. I wish Yodel had its own standalone app, which would be great.
September 10, 2024
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Raymond F
Effortless VoIP Functionality with Yodel
I believe that Yodel effectively streamlines everything related to calls. It's simple to set up and gives a professional appearance. However, the setup could be difficult if you're not tech-savvy.
September 3, 2024
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Edward Johnson
Seamless Remote Working and Exceptional Customer Support: A Yodel Review
I appreciated the option of using Yodel on various devices - it made remote working much easier. Lastly, Yodel's customer support was top-notch, providing quick and helpful responses whenever we had queries or issues.
August 24, 2024
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Teresa B
Really Enjoying the App with Progress on
I really appreciate the Yodel app for its progress on timings. It's strange that the driver never rings the doorbell and just leaves the parcel, but since the app notifies me when it arrives, it's not an issue.
August 17, 2024
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Keith B
Exciting Features, Yet Somewhat Complex for Some Users Like Me
I find Yodel to be a great tool for maintaining a professional image, particularly for inbound calls to my company, without the need for a full-time receptionist. It's not perfect, but the hold music and 'please hold the line' messages provide a confident touch for callers. The robust features are impressive, even allowing me to create an FAQ, which saves me time from answering repetitive questions. However, I find it confusing and somewhat bloated. The integration with Slack, while cool, isn't entirely clear. The interface is busy and when a call comes in, I struggle to find the right button to press. I've heard they're releasing their own app and software, which I hope will improve things. The main issue is answering calls in time, often callers have hung up before I can get to them. It definitely needs some refining in terms of speed and efficiency.
August 13, 2024
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Christopher Davis
Extremely Satisfied with Today's Delivery
I am very pleased with today's delivery from Yodel. I was kept informed about the journey and it arrived within the given time slot. The package was handled respectfully. Definitely deserves full marks.
August 5, 2024
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Diana Brown
A True GentlemanCourier.
The courier noticed my struggle with lifting the box and kindly brought it into the kitchen for me, a true gentleman. Such individuals are rare these days.
July 28, 2024
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Holden G
Fresh Flowers Delivered with Precision: A Yodel Software Review
I ordered a bouquet of fresh flowers for my friends which were delivered by a Yodel representative driver. I was consistently updated via email and provided with a tracking number to monitor its progress. Everything was delivered carefully within the allocated time slot.
July 23, 2024
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Samuel
Yodel's User-Friendly Interface and Game-Changing Call Routing Feature
Yodel's user-friendly interface made it easy for our team to navigate and utilize its features. The call routing feature was a game-changer, ensuring that calls were directed to the appropriate department or individual
July 13, 2024
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Roy D
Exorbitantly Priced
I found Yodel to be a handy alternative to a traditional phone, but the high cost made the switch less convenient. Its integration with Slack was innovative, yet problematic. Features like voicemail were well-designed and useful. However, the cost for a single phone line for my 5-person team was significantly higher than a traditional phone line or services like Vonage. The convenience of being in Slack didn't justify the high cost. The Slack integration was also glitchy, with delayed notifications and multiple people able to answer a call at the same time without knowing, which confused callers. This was tolerable when the service was cheaper, but at 10 times the cost of a traditional phone line, it was a deal breaker. The absence of a mobile app, integration with GSuite or CRM software, and slow customer service response times were also deal breakers. The software simply wasn't worth the cost with the new pricing.
July 6, 2024
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Noah Garcia
Superb Yodel Experience
I am generally very pleased with Yodel and intend to keep using it for our business. It integrates well with our other systems and the customer support is excellent. However, the mobile app doesn't display caller ID and I wish I could call customer service directly. We chose Yodel due to its seamless integration with our other business systems.
June 30, 2024
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Louis
Value for Money with Yodel
I had a generally positive experience with Yodel. I found it user-friendly, easy to implement, and simple to train my staff on. The functionality is good and it works well in most situations. The customer support is decent, but seems to prioritize positivity over expertise. There are occasional issues, possibly related to Slack's operations, which can be frustrating if my staff can't take phone calls.
June 22, 2024
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Anthony E
Yodel: Customizable Call Handling and Impressive Scalability
Yodel's ability to customize call handling rules allowed us to tailor the software to our specific needs. The software's scalability was impressive, easily accommodating our growing business needs
June 18, 2024
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Joseph Jones
Efficient Communication with Voicemail Transcription and Slack Integration
I found the voicemail transcription feature incredibly useful, as it allowed me to read messages at my convenience and respond more effectively. The integration with Slack was seamless, making communication within the team much more efficient
June 11, 2024
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Sable D
Outstanding Support and Product Excellence
I find Yodel to be highly flexible and simple to integrate with other systems. The customer service is excellent and my overall experience with the product is positive. However, some features are still being developed. I primarily switched to Yodel because of its cost.
June 4, 2024
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Timothy Rodriguez
Yodel's Impressive Call Handling and Analytics
I was impressed by Yodel's ability to handle multiple calls simultaneously without any noticeable drop in quality or performance. The software's robust analytics provided valuable insights into our call patterns and helped us optimize our customer service
May 25, 2024
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Noah
Yodel: A Global Game-Changer for Employee Collaboration
I appreciate Yodel's integration with other software like Slack as it simplifies working with global employees who can answer calls with just a wifi connection. However, I've noticed occasional lags in call reception, which I believe is more due to the internet connection than the system itself.
May 21, 2024
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Lisa F
Real-Time Call Transcription Boosts Productivity.
it seamlessly integrated with our existing systems and improved our overall productivity. The software's ability to transcribe calls in real-time was particularly impressive, allowing us to focus on the conversation rather than note-taking
May 13, 2024
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Dalton G
Yodel: Outstanding Collection Service
I contacted the company I work with to return my empty beer kegs and received a collection date from Yodel. The driver arrived on time and was polite, professional, and courteous. This was my first time using this service and I will definitely use it again.
May 4, 2024
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Theresa
Excellent Delivery = One Joyful Labrador!
Bentley, my Labrador, seems to know when his food is being delivered by Yodel and is always happy to greet the driver, with whom he has built a mutual appreciation. The driver, possibly named Liam, is as great a representative for Yodel as Bentley is for Labradors!
April 29, 2024
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Alexander A
Driver's Negligence with Packages
I'm dissatisfied with Yodel due to the driver's lack of care for the parcels they deliver. They mishandle the packages, bouncing them up the driveway, which is not the right way to handle someone else's property.
April 22, 2024
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Andrea Miller
Yodel: A Slack-Based Phone System Boasting Impressive Automation Capabilities
Yodel has greatly enhanced our communication by liberating our staff from managing our ad-hoc Google Voice system and integrating it with Slack, where most of our communication occurs. I was pleasantly surprised by the unique features of Yodel. The digital assistant can be customized with a personal greeting, it can inquire the caller about their intended department or person, and even respond to simple questions using certain integrations. These are features I didn't anticipate finding outside of a costly enterprise solution. Operating our phone system through Slack has increased our productivity as we can screen calls without blindly answering the phone. However, answering and forwarding calls can be time-consuming, particularly when the phone is constantly ringing. I wish there was a straightforward, in-Slack method for forwarding incoming calls to our physical phones. I'm optimistic that this will be more easily handled once Yodel releases their Windows apps.
April 14, 2024
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Juan B
Yodel: An Excellent Tool for Call Management
As a seasoned professional, I found Yodel to be an excellent tool for managing incoming calls
April 14, 2024