What is Reward gateway?
Pros from reviewers
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Platform Simplicity and Adaptability: The platform is simple to use and adaptable, making it easy to implement changes. It also offers seamless integration with other systems like ADP
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Enhanced Employee Engagement: Reward Gateway helps to improve engagement through its platform, offering features like eCards for employee recognition. This makes it an excellent tool for boosting morale and productivity
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Outstanding Customer Service: The service team at Reward Gateway is responsive and enjoyable to work with, providing quick and friendly support whenever needed
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Consolidation of Employee Benefits and Communications: The platform conveniently consolidates all employee benefits and communications, making it easy for employees to find information and use the system.
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Savings and Discounts: Reward Gateway offers instant loadable cards and vouchers, providing savings for employees. It also provides immediate insight into employee spending through the portal, helping to measure engagement
Cons from reviewers
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Excessive security measures: The platform requires a working email and two-factor authentication, which has rendered the product unusable for employees without work emails. This level of security is seen as excessive for a platform that doesn't store any protected information
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Limited reporting capabilities: The platform does not provide comprehensive reports, such as detailed usage of each eCard, limiting the ability to analyze and improve engagement strategies
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Inconvenient money loading process: Users have to log in to the site to load money onto cards, which can be time-consuming and inconvenient, especially when this could be done through an app
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Poor customer service: There have been instances where customer service was slow to respond and resolve issues, leading to system downtime and lack of communication.
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Limited customization and functionality: The platform lacks features like the ability to create and modify tabs/menus, change colors, and more functionality. The site is also described as 'boxy' and not user-friendly for certain types of pages like forms and policies
Main features
Starting Price
Free Plan
Complete Analytics
Employee Engagement Focus
Customizable Programs
Mobile Compatibility
Integration Capabilities
Starting Price
N/A
Free Plan
No
Complete Analytics
Employee Engagement Focus
Customizable Programs
Mobile Compatibility
Integration Capabilities
How Reward gateway compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Reward gateway best for according to our reviewers?
HR Teams: These teams can use Reward Gateway to improve employee engagement and recognition through features like eCards. The platform's simplicity and adaptability make it easy to implement changes
Companies Needing 24/7 Support: Despite some negative experiences, Reward Gateway offers 24/7 support, which can be crucial for companies that operate around the clock. The platform's team is known for their quick and friendly support.
Large Companies: Companies with a large number of employees can use Reward Gateway to share stories and celebrate company culture. The platform allows them to create a narrative for their culture and highlight the norms they want to celebrate
Companies Seeking Employee Insight: Reward Gateway's SmartInsights feature provides immediate insight into employee spending through the portal and offers all the statistics needed to measure employee engagement
Employee Users: Employees can benefit from the savings offered by Reward Gateway, particularly through instant loadable cards and vouchers. The mobile version is user-friendly and easy to navigate
Reward gateway Reviews
4.6
Reward gateway rating
4.6
Ease of use
4.5
Customer service
4.4
Value for money
4.1
Likelihood to recommend
4.5
Features
29 Reward gateway Reviews
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Paul C
Reward Gateway: Leading the Way with Continuous Updates and Enhancements
I've been pleasantly surprised by the regular updates and improvements made to the Reward Gateway platform, it shows their commitment to staying ahead in the industry
October 21, 2024
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Richard C
Incredible 24/7 Support Line
I had an amazing experience with the 24/7 helpline of Reward-Gateway. Mariela and Elena were very helpful and my issue was resolved within 24 hours.
October 15, 2024
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Michael
Excellent User Experience
I had a great experience with Angela G from Reward-Gateway who assisted me promptly with a refund after I made a query. I find the app excellent with really good rewards.
October 7, 2024
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Juan Rodriguez
Would Use Again and Highly Recommend
I was impressed with the speed and efficiency in which my issue was resolved by Reward-Gateway. I was pleasantly surprised to receive a full refund for my recent purchase, which was particularly helpful at this time of year. I would always recommend reaching out to their team if you encounter any problems, as they are always willing to assist as much as possible.
September 30, 2024
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Jordan Jones
Customer Service Experience with Reward Gateway
The app and cards from Reward Gateway are satisfactory, but I found their customer service to be lacking. When I faced a problem, my company had to wait for three days without any resolution. The communication was even worse. Our system was down for five days and we didn't receive any communication from them. We chose Reward Gateway because we were told they provided 24/7, 365 day support. However, we were let down. They did apologize for the confusion about support hours in Australia and assured me that the issue has been resolved. Despite these problems, we continue to use Reward Gateway.
September 23, 2024
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Judy
Exceptional Customer Service: Reward Gateway's Support Team Goes Above and Beyond
The customer service provided by Reward Gateway has been top-notch, their team is always ready and willing to assist with any queries or issues
September 15, 2024
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Ruth A
Convenient Mobile Accessibility: Reward Gateway Keeps Our Team Connected Anywhere
I've found the mobile accessibility of Reward Gateway to be incredibly convenient, allowing our team to stay connected and engaged, regardless of location
September 8, 2024
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Paul S
SmartHub: Exceptionally Handy and User-Friendly, Particularly SmartSpending & SmartInsights
I greatly value that Reward Gateway allows employees to save money instantly through the app with Instant Vouchers or generous cashback. It's extremely user-friendly. SmartInsights provides immediate insight into employee spending through the portal and offers all the statistics needed to measure employee engagement. I have no complaints about the software. Reward Gateway consistently introduces innovative and useful products to enhance employee engagement. I'm delighted that they prioritize giving employees choices in how they save, acknowledging that everyone is unique. I'm fully utilizing both the instant vouchers and cashback offerings. I'm also excited for the upcoming enhancements to the employee discount product. I'm very satisfied with the service and plan to continue using it.
September 1, 2024
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Austin Jones
Exploring the Benefits and Challenges of Reward Gateway: A User's Perspective
I've had the opportunity to use Reward Gateway through my job and it's been quite an experience. I've made three significant purchases through the platform, all with the promise of cashback. While it did take a bit of time to process, it was a thrill when one of them was approved after I appealed. Navigating through the system is a breeze, as I can access various company websites through a special staff portal. This makes it impossible to make a mistake with the links, which is a great feature. Plus, it's evident from my invoices that I didn't use any other discount codes, which makes the process straightforward and transparent. While there were a few hiccups with the cashback rejections, I appreciate that Reward Gateway provides a list of potential reasons. This helps me understand the process better and avoid any issues in the future. I've shared my experiences with my HR department, and I'm confident that they'll consider this feedback to improve the system. I'm sure others are having similar experiences, and together, we can make Reward Gateway even better. So, if you're looking for a platform that offers discounts and cashback, I'd recommend giving Reward Gateway a try. It's not perfect, but it's a learning experience and with a little patience, you can reap the benefits!
August 27, 2024
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Brenda
Customization Options at Reward Gateway
I appreciate the customization options that Reward Gateway offers, it allows us to tailor the platform to fit our company's unique needs
August 20, 2024
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Robert S
Boosting Employee Engagement Like Never Before!
As a company with 1200 employees working 24/7, it's impossible for us to see all the great work our employees do. However, Reward Gateway's BI Platform allows us to capture and share these stories, letting all our employees see our mission in action. Now, everyone can hear stories from different parts of our business, which helps us stay connected and understand each other's contributions. Crucially, we can now create a narrative for our culture and highlight the norms we want to celebrate. This helps us create learning moments and specific images of how we want things to be done. The fact that all of this is delivered on a customized and trendy social media platform makes it a fun and modern space for our employees. Whenever we have questions about site logistics, the BI Team provides quick and friendly support. I highly recommend trying it out, you won't regret it. Any issues we encounter are quickly addressed by the BI Team who first understand what we want to achieve and then act accordingly.
August 10, 2024
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Joseph Rodriguez
The Benefits Hub: A Breeze for Managing Employee Benefits
The benefits hub is a standout feature for me, it has made managing and distributing employee benefits a breeze
August 6, 2024
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Andrew Johnson
Appreciating Reward Gateway's Effective Problem-Solving Approach
It seems there may be a misunderstanding. The review provided is already positive. It praises Reward Gateway for their availability, understanding, and pragmatic approach to problem-solving.
July 29, 2024
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Sandra F
Improved Internal Communication with User-Friendly Software
its user-friendly interface and comprehensive features have significantly improved our internal communication. The software's ability to integrate with our existing systems was seamless and efficient
July 22, 2024
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Brenda N
Experiencing Reward Gateway: A Tale of Cashback and Unexpected Deductions
I had an interesting experience with Reward Gateway! I was thrilled to receive a cashback from a Surfshark VPN offer in March 223. After 9 months, there was a minor hiccup where £7.32 was deducted from my account due to a 'system issue'. It was unexpected, as there was no mention of this in their terms and conditions. However, I'm confident that this was a one-off situation and I'm looking forward to seeing how they resolve this. I'm still excited about the potential of Reward Gateway!
July 13, 2024
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Saskia M
Effortless Navigation and Great Savings with Reward-Gateway!
I appreciate the savings I receive from using Reward Gateway, particularly the instant loadable cards and vouchers. I find the search function handy as it looks for pages and savings. The mobile version operates well and the pages are simple to create and view. However, I find it inconvenient to have to log in to the site to load money onto cards, and I believe it would be simpler to do this through an app. I would like to see more features, such as the ability to create and modify tabs/menus, change colors, and more functionality. The site is quite 'boxy' and it would be beneficial to have a page for forms and policies. The current downloads area isn't user-friendly for this type of page. Setting up blogs is confusing and I can't figure it out. I would appreciate an email notification when new offers, retailers, and features become available. It would be helpful to have forms that users can submit, and a function where I can upload a new policy.
July 7, 2024
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Isabella Davis
Excellent Tool for Acknowledging Team Efforts!
I value Reward-Gateway's feature that lets me thank and acknowledge my colleagues by sending them points and writing a note about their contributions. However, I wish it could integrate with my Outlook for easier recognition sending from my email. The vendor responded positively to my feedback and forwarded my suggestion about Microsoft Outlook integration to the appropriate team.
June 29, 2024
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Douglas G
Unlocking Employee Potential with Reward Gateway: A Positive Experience
I have a highly positive opinion of Reward-Gateway. It's a rewarding tool that boosts employee morale and productivity by making them feel valued. It conveniently consolidates all employee benefits and communications, making it easy to direct people to use it and find information. The customer service is also top-notch. I haven't encountered any negatives with this software and I'm extremely satisfied with it.
June 24, 2024
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Susan W
Engaging and Interactive E-Learning Modules: A Valuable Addition to Our Training Program
The e-learning modules offered by Reward Gateway have been a great addition to our training program, providing engaging and interactive content for our staff
June 15, 2024
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Deborah
Highly Satisfied with the Service!
I am really satisfied with the service I received from Zhivko, Martin, and Petya. The issue I raised was resolved quickly and efficiently, resulting in the outcome I desired. Thank you, team.
June 10, 2024
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Melissa E
Transforming Team Recognition with Reward Gateway
I've been particularly impressed with the Reward Gateway's recognition platform, it has truly transformed the way we acknowledge our team's achievements
June 3, 2024
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Merrick S
Maximizing Savings with Reward Gateway: A Personal Experience
I've been using Reward Gateway for a year now and it's been an absolute game-changer! I've managed to save an impressive 75 pounds through my regular shopping, buying white goods, and taking advantage of internet offers. The auto-loading pre-paid cards for stores like Sainsburys have been a godsend. It's been a fantastic experience and I can't wait to see how much more I can save!
May 26, 2024
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Johnny Williams
Boosting Engagement with Reward Gateway!
I am constantly improving engagement through the Reward Gateway platform. The service team is outstanding, always responsive and enjoyable to work with. The platform's simplicity and adaptability in implementing changes are vital. My team adores the eCards and the chances to recognize each other. It's an excellent engagement tool. However, I wish I could produce more comprehensive reports, like details on each eCard usage instead of just the usage percentage.
May 20, 2024
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Sophia C
Exceptional Employee Engagement with Reward Gateway
I've found Reward Gateway to be an exceptional tool for employee engagement
May 14, 2024
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Evelyn
Minor IT Glitch at Reward Gateway
I experienced a minor IT issue with Reward Gateway where it mistakenly showed that I hadn't purchased gift cards due to a technical glitch. I ended up re-purchasing, only to discover that all transactions had gone through. Thankfully, the team was able to help me cancel and refund the extra cards promptly. Their assistance was crucial as it could have been an expensive mistake.
May 7, 2024
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Patrick G
Swift and Effective
They understood my issue and responded quickly and efficiently.
April 30, 2024
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Robert Miller
Reward Gateway's Invaluable Analytics: Tracking Engagement and Improving Efforts
The analytics provided by Reward Gateway have been invaluable in tracking our engagement efforts and identifying areas for improvement
April 22, 2024
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Barbara B
Monthly Recognition Delight
I work for a company that provides all employees with a monthly reward on Fond. It's an exciting way to anticipate each month and receive a small reward for the accomplishments of each month, or to save points for a bigger treat. However, I would like a wider selection of gift cards. I switched to Reward Gateway due to a new job. I appreciate the feedback and enjoy using Fond. If there are specific lower-cost options I would like to see added to the platform, I can let them know by emailing katerina@fond.co or request them directly via the 'Request a Perk' feature located at the bottom of the Fond homepage.
April 14, 2024
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Adam Miller
Brilliant Concept, Disappointing Execution
As previously mentioned, I believe the concept behind Reward Gateway is fantastic, but it lacks refinement and has excessive security measures for a platform that doesn't store any protected information. I appreciate its seamless integration with ADP and the employee homepage, but beyond that, there's not much to commend, particularly given the complexity of the admin side. I was a big fan of this product when it was Brand Integrity, but I feel the quality has significantly deteriorated since Reward Gateway acquired it. I dislike several aspects, including the transition from a fun employee engagement tool to a platform requiring a working email and two-factor authentication. This change has rendered the product unusable for our 110 employees without work emails. Even our CEO can't write group reviews due to the security features. The platform was better when it was owned by a small business, but since being taken over by a multi-million dollar company, things have worsened. We originally chose Brand Integrity because a board member had a positive experience.
April 13, 2024