What is Podium?
Pros from reviewers
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Review management: Podium not only allows customers to leave detailed reviews, but also enables businesses to respond to these reviews directly through the platform, eliminating the need to visit multiple sites
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Text payment feature: Podium allows businesses to accept customer payments securely via text, a preferred method for many clients
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Ease of use: Podium's user-friendly interface and straightforward training make it easy for both tech-savvy and older employees to use
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Centralized communication: Podium consolidates messages from various social media sites and the company's own website into one place, enabling quick responses to customer inquiries
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Innovation and growth: Podium is known for its continuous innovations and has been instrumental in helping companies transition into digital, paperless operations.
Cons from reviewers
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Slow lead transfer to CRM: Transferring leads to CRM can be slightly slow, which can be a minor inconvenience for some users
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High cost: Despite its many features, Podium is often criticized for its high cost, making it a less affordable option for some businesses
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Poor search feature: The search feature in Podium is not as efficient as it should be. It only allows users to look up old conversations by remembering the name of the person they were chatting with, which can be inconvenient
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Lack of consistent support: Some users have reported that the support from Podium tends to diminish a few months into the contract. This can be frustrating, especially when users encounter issues with the platform
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Misleading information: Some users have reported feeling misled by Podium. For instance, they were told that the software would integrate with their CMS system, but it didn't. This can lead to frustration and dissatisfaction with the product.
Main features
Starting Price
Free Plan
Unified inbox
AI-powered responses
Review management
Payment processing
Customer segmentation
Starting Price
$399
/ month
Free Plan
No
Unified inbox
AI-powered responses
Review management
Payment processing
Customer segmentation
How Podium compare to similar software?
Product
Price
$399
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Podium best for according to our reviewers?
Businesses Needing Improved Customer Interaction: These businesses value the ability to connect with their clients and respond to their inquiries in real time. Podium's user-friendly interface and ability to convert regular phone numbers into text-able numbers make it a suitable choice for this group
Businesses Needing a Communication Tool: These businesses need a communication tool that allows different departments to collaborate and respond to customer inquiries. Podium's ability to handle messages from various sources and make them accessible to all employees makes it a good fit for this group
Businesses Seeking Secure Payment Solutions: These are businesses that need to collect payments from their customers securely and conveniently. Podium's text payment feature is particularly useful for this group, despite the high cost of the software
Companies Looking for Review Management: These are companies that want to increase their online reviews and manage them effectively. Podium's review invite feature is simple and effective, although some users have reported issues with integration and contact management
Businesses Seeking to Digitize Operations: These are companies that are transitioning to digital operations and need a user-friendly software to facilitate this process. Podium's simplicity and ease of training new users make it a suitable choice for this group, although the cost can escalate with the addition of new features.
Podium Reviews
4.3
Podium rating
0.0
Ease of use
0.0
Customer service
0.0
Value for money
0.0
Likelihood to recommend
0.0
Features
24 Podium Reviews
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Bobby Davis
Efficient Customer Interaction Management: Boosting Positive Reviews
we've seen a marked increase in positive reviews since implementing this feature. The ability to manage all customer interactions from one place has saved us a lot of time and effort
September 14, 2024
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Gloria E
Efficient Collaboration and Enhanced Online Presence: The Power of Automated Review Invitations
it's made collaboration much more efficient. The automated review invitations have boosted our online presence significantly
September 9, 2024
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Janice B
Everything Under One Roof!
I've been really enjoying using Podium and I believe it's been a worthwhile investment. We've looked at other similar software, but we keep trusting Podium because of the variety of services they provide. It's fantastic that our tech-savvy younger employees are comfortable with this software, and it's also simple enough for our older employees to use. I'm confident we'll keep using Podium for many more years. I appreciate that all our messages, whether they're from various social media sites or our own website, come to one place. It's handy that all our employees can access this site, allowing us to respond quickly to incoming messages. I also like that our reviews show up here and we can respond to them through the Podium platform, instead of having to visit Google, Facebook, Yelp, etc. separately. I do wish we could consolidate review notifications to avoid duplicate messages. We chose Podium because it handles the messaging aspect of our website, inquiries from Facebook, text messages. I'm speaking in the first person.
August 31, 2024
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Patricia Rodriguez
Revolutionizing Internal Communication: The Power of Team Chat
it's been instrumental in our growth strategy. The team chat function has improved our internal communication tremendously
August 27, 2024
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Samuel A
Effective Review Management with Valuable Insights
it has helped us track, manage, and respond to reviews across multiple platforms. The reporting feature provides valuable insights into our performance and areas for improvement
August 20, 2024
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Jacqueline F
Effortless Navigation and Game-Changing Messaging Feature.
I was able to navigate through the software with ease. The messaging feature has been a game-changer for our customer service, allowing us to respond promptly and professionally
August 10, 2024
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Joe Martinez
Text Us Anytime! - Podium Transforms Business Communication
My overall experience with Podium has been fantastic! The software is user-friendly and easy to set up. I was assigned a customer success agent who guided me through about 12 weeks of training and check-ins to ensure I was ready to go. My team and I love it and recommend it frequently. I appreciate how Podium enables teams from different departments to collaborate in responding to customer inquiries and requests. A remarkable feature is their ability to convert our regular phone number into a text-able number. Our landline, which all our customers are familiar with, has now become a texting number as well. We can now tell our customers to "Just send us a text." However, the search feature in Podium is disappointing. It's surprising how poor it is in this day and age. The only way to look up old conversations is by remembering the name of the person you were chatting with. The reason we switched to Podium was because we were using an integration with our organization's Slack channel that allowed.
August 4, 2024
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Victoria Jones
Exceptional Customer Service and Unique Offerings: My Experience with Podium
I was thrilled when the Podium team offered me a $1, signing bonus gift card to speed up the contract signing process. Although it took a little longer than expected to receive it, their team was always there to answer my queries. The services they offer are unique and worth every penny. I would highly recommend them for B2B. Their customer service is exceptional. After a week of constant communication, they give you the space to explore their software, but they're always there when you need them. They truly value their customers and their needs.
July 27, 2024
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Rose
Instant Customer Service with Podium
I can immediately respond to a customer's concerns/questions in real time using Podium. However, transferring leads to CRM is slightly slow, but that's just a minor issue.
July 23, 2024
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Theresa Smith
Exceptional Review Management Improves Customer Engagement
it's significantly improved our customer engagement. The review management feature is exceptional
July 14, 2024
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Samuel D
Exploring Podium: A User's Perspective on Pros and Cons
I appreciate the simplicity of Podium's review invite which has helped increase patient reviews and its inbox is easy to manage. However, I'm frustrated that if we enter a contact's phone number incorrectly, it can't be edited, only the name. My biggest issue is feeling misled. I was told when purchasing the software that it would integrate with our CMS system, but it doesn't. There has been no effort to fix this and I was told to contact Symplast myself, which I don't understand why I, as the customer, should be doing. I chose Podium because it seemed more user-friendly than Birdeye. However, if Birdeye integrates with our CMS, I will switch when our contract is up.
July 8, 2024
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Eugene S
HELLO, Outstanding Service Every Time I Use Podium!
I am very satisfied with the service at Podium. Every time I've used it, the experience has been excellent. I particularly appreciate Jessica, who works in the CAT scan and MRI department. She is very caring and communicates excellently with patients. I would like her to be acknowledged for her commendable work.
July 2, 2024
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Eric A
Efficient Workflow Boosted by Outstanding Customer Support at Podium
it's made our workflow much more efficient. The customer support team at Podium is outstanding
June 22, 2024
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Jesse Johnson
Quality Software, High Price Tag: The Podium Experience
I used Podium for two years but eventually found a cheaper alternative. It was great for allowing customers to leave detailed reviews, which is crucial since potential customers often value real people's opinions. However, Podium was quite costly. I appreciated the product but not its price. I initially chose Podium but had to cancel due to extra fees and increasing prices.
June 16, 2024
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Richard M
Evans Air Conditioning and Heating: A Review on Podium Software
After another company failed to fix our air conditioner due to lack of parts, my husband noticed Evans Air Conditioning and Heating across the street. He explained our issue to them and they promptly assessed our problem, confirmed they had the necessary part, and had our air conditioner running in less than an hour. We were incredibly grateful, especially after spending two days in the Arizona heat without air conditioning. They didn't require an appointment and came to our rescue immediately. I highly recommend Evans.
June 11, 2024
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Julie Brown
Podium: A Valuable Investment for Exceptional Services
I wholeheartedly recommend using Podium! It's an investment that truly pays off with its exceptional services. They were transparent with us and delivered all the promised services right from the start. We were so impressed that we decided to continue with their services immediately after starting them. Even though it costs us $25 monthly, we see it as a valuable investment for our business. When we had a minor billing issue, their management was quick to suggest a solution - to contact our bank and adjust the payments, assuring us that their legal team would handle everything. This is a fantastic way to conduct business!
June 1, 2024
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Doris Williams
Podium: A Game-Changing Investment Worth Every Penny
I highly recommend investing in Podium! It's truly a software that gives you value for your money. You might think about integrating with Twilio and hiring a developer to build something similar, but with Podium, you get a comprehensive package. Most of its features are incredibly functional and impressive, especially during demo calls. It's a game-changer!
May 28, 2024
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Ashley D
Efficient Customer Feedback Response with User-Friendly Interface
it streamlined the process and made it much easier to respond to customer feedback. The interface is user-friendly and intuitive
May 19, 2024
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Rachel N
Letdown by Podium's Service and Software
When I first signed up for Podium, I received excellent support. However, this support vanished a few months into our year-long contract. Given the price we were paying, it was disappointing not to hear from our representative or customer support for the last six months. I had several questions and issues with the platform, such as missing leads and review requests not reaching the targeted inbox, but these were never addressed. I also highlighted a problem with a mapped field and was told they were waiting on another company to finish an API. Interestingly, when I switched to a competitor, this issue was resolved perfectly. I would recommend others to save their money and find competitors that offer the same product at a lower price. While Podium's user experience may be superior, its competitors have better delivery rates, leading to more leads and ultimately more sales for our dealership. Podium's product is easy to use and the user experience is top-notch. However, I wish there were.
May 12, 2024
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Stephanie
My Rewarding Journey with Podium: A Testimony of Continuous Improvement and Value
I've had quite an interesting journey with Podium! Initially, I was drawn in by the unique features they promised, which seemed to be exactly what I was looking for. I was so excited to sign up and start using the software. What I found really impressive was their commitment to continuous improvement. Yes, there were a few features that didn't function as expected at first, but they were always quick to address any issues. It's clear that they're dedicated to refining their product and making it the best it can be.What's more, I've been with Podium for nearly a year now and I'm still as thrilled as I was on day one. The value I've received from this software far outweighs the cost. It's like an investment that keeps on giving!There are certainly other options out there, but for me, Podium stands out from the crowd. Their unique approach and dedication to customer satisfaction is something I haven't found elsewhere. I'm so glad I chose Podium and I can't wait to see what they come up with next!
May 7, 2024
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Russell
Not Using Podium Yet? Time to Rethink!
Podium has been instrumental in our company's growth, contributing to everything from Google reviews to sales and collections. As our company expanded, so did Podium, and their continuous innovations motivated us to exceed our boundaries and transform into the digital, paperless company we are today. What I value most about Podium is its user-friendliness and the simplicity of training new users. As we keep hiring more staff each year, Podium remains the simplest software to train on. It's not only self-sufficient, but the training is clear, straightforward, and extremely user-friendly. There are many add-ons available with Podium, which can quickly escalate the cost from low to mid-range as you realize the need for all the features Podium provides. This isn't necessarily a downside, but it can be difficult when proposing new features to decision-makers, especially when additional costs are involved. We opted for Podium because it offers unlimited texting, unlike other companies that charge for a certain number.
April 28, 2024
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Carolyn C
Podium: A Software Company Championing Resilience and Personal Growth
I am thrilled to share my experience with Podium! This software has an incredibly diverse team, including Austin Believeau Jr., who has shown remarkable resilience and personal growth. Despite facing some personal challenges in the past, Austin has managed to turn his life around and is now a valuable member of the Podium team. As a user, I am inspired by Podium's commitment to giving people second chances and supporting their employees' personal and professional development. This truly speaks volumes about their company culture and values.
April 22, 2024
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Roy D
High Cost, High Value: Podium's Worth Depending on Your Business Model
I think Podium is fantastic. We use it to gather customer payments via its text payment feature. Despite its high cost, it allows us to connect with our clients and accept payments securely in their preferred method. Podium is always leading in new technology and keeps us informed about new features, sometimes even letting us beta test. However, it is very expensive for what it provides. Also, their staff doesn't coordinate well, often leading to us receiving marketing solicitation calls and emails even though we already use the product.
April 16, 2024
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Robert W
Managing Online Reviews with Podium
As a business owner, I found Podium to be an excellent tool for managing online reviews
April 13, 2024