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Paylocity Reviews
4.1 (24 reviews)

Paylocity is a top provider of cloud-based payroll and human capital management (HCM) solutions. It offers businesses a variety of tools to automate payroll processes, manage employee data, track time and attendance, and handle benefits administration. Paylocity focuses on user-friendly interfaces and personalized support, helping businesses save time and resources while ensuring accuracy and compliance in their payroll and HR operations.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Paylocity?
  • 04How Paylocity compare to similar software?
  • 05Who is Paylocity best for according to our reviewers?
  • 06Paylocity Reviews

What is Paylocity?

Paylocity is a comprehensive cloud-based software designed to streamline payroll and HR processes for businesses of all sizes. It offers user-friendly tools for payroll management, tax filing, and HR tasks, reducing errors and saving time. Paylocity also provides employee self-service features, efficient time tracking, benefits administration, and talent management capabilities. Its analytics and reporting functionalities offer insights into workforce trends for data-driven decision-making. The software's SEO-friendly description includes keywords like Paylocity, cloud-based software, payroll management, HR tasks, employee self-service, time tracking, benefits administration, talent management, and analytics to enhance its visibility in search engine results.

Pros from reviewers

  • Cost-effective: The unified system of Paylocity saves time and reduces costs, effectively administering and meeting regulatory benchmarks.

  • Superior to other HCM software: Paylocity is considered superior to other HCM software like ADP, Sage Abra, Paychex, and PlanSource, offering a more user-friendly and updated platform

  • Comprehensive features: Paylocity encompasses all the necessary features and platforms needed for HR management, including timekeeping, W-2 and tax information, wages, time off requests, and daily punches

  • User-friendly and efficient: Paylocity is appreciated for its user-friendly nature and ease of learning. It centralizes human resources and payroll data, simplifying management and increasing efficiency and precision

  • Mobile access: Paylocity offers a smartphone app that allows users to perform a wide range of HR duties from anywhere, including checking pay stubs and approving time off requests

Cons from reviewers

  • Limited mobile app functionality: The mobile app is reported to be more limited in functionality compared to the desktop version, leading to an inconsistent user experience

  • Inconsistent punch option: The punch option on the home page is inconsistent, sometimes showing clock in even when the user is already clocked in, leading to accidental wrong submissions

  • Poor customer service: Users have reported poor customer service, with inexperienced staff and lack of response from supervisors, leading to significant time spent on resolving simple queries

  • Difficult user interface: Some users find the user interface to be outdated, difficult to use, and lacking in features such as an export feature for the company directory and a company holidays calendar.

  • Rounding of punches: The software rounds punches up or down depending on the actual minute on the hour, which some users believe should be counted as they are

Main features

Starting Price

N/A

Free Plan

No

Go mobile

Data-driven insights

Automate everything

Engage your employees

Compliance made easy

Who is Paylocity best for according to our reviewers?

  • Small Business Owners: Entrepreneurs who need a unified system to save time and reduce costs. They appreciate Paylocity's ability to centralize human resources and payroll data, but may find the customer service lacking

  • Employees: Regular users who need to access their pay stubs, tax information, and time off requests. They appreciate the convenience of Paylocity's features, but may find issues with the mobile app and customer service.

  • HR Managers: Professionals who are responsible for managing human resources and payroll data. They appreciate Paylocity's user-friendly interface and its ability to streamline and automate HR and payroll processes

  • Supervisors: Individuals who need to modify and adjust employee punches in real time. They find Paylocity's website user-friendly and appreciate its easy access to tax information and pay stub printing

  • Remote Workers: Employees who perform HR duties from anywhere. They appreciate Paylocity's smartphone app for its quick mobile access and the ability to check pay stubs and approve time off requests

    • Paylocity Reviews

    4.1

    Paylocity rating

    4.2

    Ease of use

    4.0

    Customer service

    4.2

    Value for money

    4.0

    Likelihood to recommend

    4.3

    Features

    24 Paylocity Reviews

    4.1 (24 reviews)
    Leave a review

    • Nicholas M

      Streamlining Performance Reviews: A Look at Paylocity's Effective Management Feature

      I find the performance management feature of Paylocity very useful. It has helped us streamline our review process and track employee progress effectively

      September 17, 2024

    • Brandon Williams

      Transitioning to Paylocity: A Positive Shift in Payroll Management

      I am absolutely thrilled with Paylocity! My company transitioned to them from ADP about six weeks ago. We are a freight brokerage with several subsidiary trucking companies, and as the main driver who helped the CEO build the trucking side, I've had a unique perspective on the process. I've noticed a few unique features with Paylocity, including the issuance of four paper checks that are exclusively cashable at Chase Bank. This is a distinctive approach that ensures secure transactions. Moreover, as of Saturday the 14th, most of our drivers and office staff are eagerly anticipating their current deposits. I've had a constructive conversation with the CEO about the potential of sticking with Paylocity, as I believe in their capacity to adapt and improve. Paylocity has been transparent about the initial hiccups, taking full responsibility and assuring us of immediate resolution. I am confident that they will deliver on their promise today. It's refreshing to see a company that values accountability and is committed to rectifying issues promptly. I am convinced that with Paylocity, we are in capable hands and look forward to seeing how they will help our business grow. Their commitment to their word is a testament to their integrity.

      September 7, 2024

    • Marie Jones

      Simplified Benefits Administration: Empowering Informed Employee Decisions

      The software's benefits administration module has simplified our open enrollment process, making it easier for employees to make informed decisions about their benefits

      September 3, 2024

    • Jean A

      Switched from ADP to Paylocity: A Review

      We transitioned from ADP to Paylocity and it's been fantastic. The company is knowledgeable and their customer service is quick and well-informed. The software is extremely user-friendly and payroll tax returns are easily accessible. I strongly recommend switching from ADP to Paylocity, as the conversion process was straightforward. Overall, it's an excellent company.

      August 27, 2024

    • Billy F

      Access Your HR Details with Paylocity!

      I appreciate being able to modify and adjust employee punches in real time with Paylocity as a supervisor. I can easily view timesheets and track everyone's hours. Although the app could use some improvements, the website is user-friendly and provides easy access to tax information and pay stub printing. I value the features Paylocity offers, such as timekeeping, W-2 and tax information, wages, time off requests, and daily punches, as they can all be accessed conveniently by each employee at their own pace. The timekeeping features are wifi (IP) address specific, allowing employees to clock in/out from their own devices. My main issue with Paylocity is that it rounds punches up or down depending on the actual minute on the hour, which I believe should be counted as they are. Additionally, the app can be quite problematic.

      August 17, 2024

    • Thalia S

      Commendable Customer Service at Paylocity

      The customer service at Paylocity is commendable. They are prompt, professional, and always ready to assist

      August 13, 2024

    • Walter Martinez

      Switching to Paylocity: A Comprehensive Service with Exceptional Customer Support

      I recently made the switch from ADP to Paylocity and I must say, I was thrilled about the change. Paylocity promised a comprehensive service with a multitude of benefits, and they certainly delivered. The implementation process was a unique experience. The team assigned to me was hands-on, allowing me to learn the system by correcting minor errors. When I requested their assistance, they were more than willing to step in, ensuring I understood the process. Their customer service is commendable. They have a 24-hour response policy, but their representatives often go the extra mile by responding in a matter of days, ensuring they provide a thorough and well-thought-out solution. The entire experience from the beginning has been enlightening, making me glad I made the switch from ADP. I would highly recommend making the switch to Paylocity for a comprehensive, learning experience with exceptional customer service.

      August 5, 2024

    • Sharon Williams

      Disastrous Setup, Poor Support, and Unintuitive Interface. Zero Stars if Possible.

      If I could, I would immediately switch from Paylocity due to its poor performance and my overall dissatisfaction with the company. We needed an HRIS for managing employee information, reviews, and payroll processing, and while Paylocity does provide these services, it barely meets the mark.The customer service is appalling. Instead of the promised "Account Manager", we were given a customer support center staffed with inexperienced employees unfamiliar with the system. I've had to guide them through their own system on multiple occasions. Several critical payroll processing errors have occurred due to incorrect instructions from the "account manager". I spend around 2-3 hours weekly on the phone with customer support for simple queries. Despite numerous requests to speak with supervisors, I've received no response.The implementation process was a complete mess. Our initial consultant vanished without a trace and the second one was missing for two weeks before suddenly reappearing.

      July 28, 2024

    • Karen

      Seamless Integration with Paylocity

      I appreciate the seamless integration of Paylocity with our existing systems, which has made the transition smooth and hassle-free

      July 23, 2024

    • Patricia

      Received a Call Regarding Issues with Paylocity

      I received a call about issues with my medical reimbursement. I was told I was verifying the account incorrectly, despite verifying it three times and providing screenshots. I tried to explain that I kept receiving emails, but the representative wouldn't listen or let me speak. They kept insisting that I needed to listen and stop talking, which was very rude. It's my money, and then I was told I would be receiving a paper check, even though I had an email stating my check was being deposited. I'm unsure if I should wait for 1 days for the check in the mail or if it will be deposited in my bank account. The representative was not helpful and perhaps shouldn't be in customer service, as they poorly represented the company.

      July 14, 2024

    • Sophia M

      Paylocity's Mobile App Revolutionizes Remote Employee Access

      Paylocity's mobile app has been a game-changer for our remote employees, allowing them to access pay stubs and W-2 forms with ease

      July 8, 2024

    • Amber Martinez

      Efficient Time and Attendance Tracking with Paylocity

      I am particularly impressed with Paylocity's time and attendance tracking feature. It has made scheduling and time-off requests much more manageable

      June 30, 2024

    • Zoe A

      Streamlining HR and Payroll Management with Paylocity

      I find Paylocity to be a valuable tool that centralizes our human resources and payroll data, simplifying management and increasing our efficiency and precision. The unified system saves us time and reduces costs. Its user-friendly interface streamlines and automates HR and payroll processes, effectively administering and meeting regulatory benchmarks. However, I find the mobile app to be more limited in functionality compared to the desktop version. If the app were improved, the user experience would be more consistent. What I appreciate most about Paylocity is its smartphone app, which allows me to perform a wide range of HR duties from anywhere, including checking pay stubs and approving time off requests.

      June 25, 2024

    • Philomena D

      Vibrant Display of Payroll in Paylocity

      I appreciate Paylocity for its ease in comparing previous pay stubs and its feature to track transportation spending. However, I wish it had a page explaining all the taxes and deductions. I also find the new Paylocity app less user-friendly than the website.

      June 16, 2024

    • Maria Johnson

      Superior Payroll Solution with Paylocity

      I find Paylocity user-friendly and it offers easy access to information. Up to now, there's nothing I dislike about it. I started using Paylocity due to a job change. My previous job used Gusto, but my current job uses Paylocity.

      June 10, 2024

    • Jack Davis

      Customer Service is a Complete Farce

      The customer service at Paylocity is extremely disappointing. Whenever I've contacted them about various issues, they either claim to be working on it or don't respond at all. I regret choosing the payroll services of this company. While their HRIS is decent, their payroll customer service is terrible.

      June 1, 2024

    • Denise A

      Exploring Paylocity: A User's Perspective

      I find Paylocity user-friendly and appreciate its quick mobile access. However, I find the punch option on the home page inconsistent as it sometimes shows "clock in" even when I'm already clocked in, causing accidental wrong submissions. Although correctable, I'd rather not have to take this extra step.

      May 28, 2024

    • Tyler S

      Paylocity is Decent, I'd Say

      I think Paylocity is decent. I'm not a fan of their customer service, although I believe they are working on improving it. We use it for payroll and onboarding at my current company. I was curious about their ATS, but it definitely didn't meet my expectations.

      May 18, 2024

    • Alice C

      Streamlined Processes and Workforce Insights with Intuitive Software

      its intuitive interface and robust features have streamlined our processes significantly. The reporting feature, in particular, has been instrumental in providing insights into our workforce trends

      May 11, 2024

    • Terry E

      Accessing Google Account to Enhance Paylocity Experience

      I accessed my Google account to add a password and received a warning to change my Paylocity password due to a reported security breach and my information being found on the dark web. I contacted my company but received no response. I am seeking confirmation if this is true and if I should be concerned.

      May 4, 2024

    • Mark E

      Top-Notch HCM Software Experience with Paylocity!

      This is the best HCM software I've used, surpassing others like ADP, Sage Abra, Paychex, and PlanSource. I appreciate its user-friendly nature and ease of learning. However, I do wish it had more functionalities and a simpler report writing tool. I opted for Paylocity as it encompassed all the features and platforms we needed. We transitioned to Paylocity in search of a more user-friendly and updated software platform.

      April 30, 2024

    • Jerry Jones

      Paylocity: A Reliable Payroll and HR Management Tool

      I have found Paylocity to be an excellent tool for managing payroll and HR functions

      April 21, 2024

    • Stephen E

      An Utter Software Catastrophe

      I find Paylocity to be a functional software, but in my opinion, Gusto is significantly superior and more intuitive. I do appreciate the pay breakdown visualization feature in Paylocity and commend their customer service. It's a feature-rich software and I've heard it's more reasonably priced than Gusto. Plus, it's paperless. However, I find the user interface to be terrible, outdated, and difficult to use. I used to enjoy using Gusto, but now I dread opening Paylocity. It lacks an export feature for the company directory and a company holidays calendar. The time off request input form is extremely confusing and setting up an approval chain is nearly impossible. Navigating the interface is a hassle and it's frustrating that I need to read a help article each time I want to edit a small field. I also don't understand why we need to enter the company ID each time we log in. I switched to Paylocity due to its compatibility with our team in India.

      April 15, 2024

    • Martha W

      Exploring Paylocity: A Learning Adventure in HR Software

      I've been exploring the Paylocity software and it's been quite an adventure! There have been a few hiccups, like the clock in/out feature not working as expected, but it's been a great opportunity for our HR team to demonstrate their problem-solving skills. It's not just me, other colleagues are also getting the chance to experience this. Moreover, there was a minor mix-up with my paycheck at the start of the new year, but it was a unique situation that allowed me to see how the company handles such challenges. It wasn't resolved immediately, but it's clear they're working on it. I'm really getting to know the ins and outs of this company and it's been quite a learning experience!

      April 13, 2024