What is Motive (ex. KeepTruckin)?
Pros from reviewers
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Ease of use: Motive is considered to be the simplest and best ELD and GPS available, making it easy for users to navigate and operate
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Compliance: Motive has successfully met users' needs to remain compliant with FMCSA and monitor their fleet, ensuring they adhere to regulations and avoid citations
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Swift customer service: Users have appreciated the quick customer service solutions provided by Motive, particularly when they were traveling and needed immediate assistance
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Advanced technology and reporting: Motive is praised for its advanced technology and solid reporting, including rear and front facing cameras, providing users with comprehensive and detailed insights into their fleet.
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Self-installation: The ability to self-install all Motive equipment in-house removes the inconvenience of coordinating schedules, providing a more efficient and flexible setup process
Cons from reviewers
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Inflexible contracts: Some customers have complained about Motive's rigid contract terms, such as being unable to cancel services or remove unused features without incurring penalties
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Technical glitches: There have been reports of occasional glitches and inaccuracies in the service, including issues with tracking and connectivity
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Unreliable rewards program: Some users have expressed disappointment with Motive's rewards program, citing insufficient customer support in retrieving pending rewards.
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High cost: A number of users have found Motive's pricing to be steep, especially compared to other similar services in the market
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Poor customer service: Several users have reported a lack of responsiveness and support from Motive's customer service team, leading to frustration and dissatisfaction
Main features
Starting Price
Free Plan
Fuel efficiency analysis
Compliance reporting
Route optimization
Electronic Logging Device (ELD) compliance
Driver behavior monitoring
Starting Price
N/A
Free Plan
No
Fuel efficiency analysis
Compliance reporting
Route optimization
Electronic Logging Device (ELD) compliance
Driver behavior monitoring
How Motive (ex. KeepTruckin) compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Motive (ex. KeepTruckin) best for according to our reviewers?
Truck Fleet Managers: These individuals value Motive for its ability to help them remain compliant with FMCSA regulations and monitor their fleet effectively
Disgruntled Customers: This group consists of users who have had negative experiences with Motive, often related to customer service issues or dissatisfaction with contract terms.
Independent Truckers: These users appreciate Motive's user-friendly interface and the ability to self-install all equipment, although some have reported issues with the pad that connects to the logbook
Newcomers to Trucking: These users appreciate the support and assistance provided by Motive, especially for those who are new to the trucking industry and require additional help
Small Business Owners: These users find Motive's range of load tracking tools useful, but have reported difficulties in copying information from the screen when using tracking links
Motive (ex. KeepTruckin) Reviews
4.3
Motive (ex. KeepTruckin) rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.3
Likelihood to recommend
4.4
Features
24 Motive (ex. KeepTruckin) Reviews
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William
Endless Payments No Escape!
I am impressed with Motive's technology and solid reporting, including their rear and front facing cameras. However, I had a terrible experience with their customer service. My truck, equipped with a Motive system, was destroyed in a fire on July 20, 2023. I reached out to Motive to cancel my service, but they insisted that I could only do so if I shut down my business and provided a letter from the FMCSA. I clarified that I wasn't closing my business, I just wanted to cancel the service. The conversation became frustrating and I was upset that I had to continue paying for a service I wasn't receiving. I am now obligated to pay them over $300 per quarter until March 2025, which I find unreasonable. I initially chose Motive because of their superior technology, but due to their poor customer service, I won't be using them again. They have since responded, asking me to contact their support line to address my concerns.
September 14, 2024
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Benjamin D
Boosting Productivity with Motive's Time Tracking
I've noticed a significant increase in my productivity since I started using Motive, thanks to its efficient time tracking feature
September 8, 2024
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Robert N
Highly Beneficial Training Resources: Mastering Motive's Features
The training resources provided by Motive have been very helpful in getting me up to speed with all its features.
September 2, 2024
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Katherine
Unwavering Commitment: My Positive Experience with Motive's Service
I am absolutely thrilled with the service provided by Motive! I've been a loyal customer for over two years and they've been consistent with their policies. They have a unique system where even if I no longer use a camera, it remains part of my account as per the contract. This shows their commitment to maintaining a stable and reliable service. What's more, even though there are several other companies offering similar services, Motive stands out with their competitive pricing and contract-based service. It's refreshing to see a company stick to their policies and not waver under pressure. I am so impressed with Motive's steadfastness over such matters. It's clear they value consistency and reliability, which is why I am more than happy to continue my business with them. I'll be sharing my positive experiences with other truckers through my reviews, highlighting the dependability of Motive's service.
August 27, 2024
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Steven Rodriguez
Exceptional Customer Support at Motive
The customer support team at Motive is top-notch, they were quick to resolve an issue I had with the software
August 18, 2024
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Daniel Garcia
Positive Review Highlights Motive Software's Exceptional Service
I believe there may be a misunderstanding. The review provided is already positive and enthusiastic. It praises the software, Motive, for its helpfulness, support, and politeness. The reviewer also appreciates the team's patience and dedication.
August 10, 2024
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Natalie Johnson
Exemplary Customer Service Experience with GoMotive
I initially started my journey with KeepTrucking but soon found my way to GoMotive. Right from the start, they were absolutely fantastic! Due to some health issues, I had to undergo multiple surgeries and needed to pause my subscription service until I was back on my feet. The Retention Manager I spoke with was incredibly helpful and promptly turned off our automatic renewal service. While I was hoping to suspend the service during my recovery period, I was pleasantly surprised by the level of customer service I received. It was clear that the call center was based in India, and despite the background noise and occasional phone connection issues, they were always eager to assist. Although we couldn't come to an agreement about a possible credit, the conversation ended on a positive note. It's important to note that if you're a small operator and face any issues that affect your ability to work, GoMotive has a system in place to ensure you're not stuck with your subscription until your annual renewal service. I'm looking forward to returning to GoMotive once I've fully recovered. Their commitment to customer service has truly impressed me. I would highly recommend all owner-operators to consider this company. Their dedication to their customers is truly commendable!
August 3, 2024
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Beverly Davis
Motive: The Simplest Solution for Fleet Compliance and Monitoring
Motive has successfully met my need to remain compliant with FMCSA and monitor my fleet. I especially value the ability to self-install all Motive equipment in-house, removing the inconvenience of coordinating schedules. However, I am disappointed with their rewards program due to insufficient customer support in retrieving pending rewards. I chose Motive based on positive online reviews. I switched from Fleet Locate by Spireon, which did not keep us compliant and resulted in citations. The vendor responded positively to my feedback and offered help with the rewards issue.
July 30, 2024
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Jennifer F
Unpleasant Experience with This Company
Terrible, I'd give it a 1/10 and wouldn't recommend it. After a steep learning curve, the software itself is decent. However, even with a great product, their customer service is abysmal. They persuaded us to use their ELD service, which we purchased. We later discovered we didn't need it as we were eligible for an exemption. When I tried to cancel, they refused to refund us anything, despite only using the service for a month. The product works, but the customer service is awful. In response, the vendor apologized for the poor experience and explained that their policy only allows for a refund if the customer informs them within the contract's specified timeframe. They tried to compensate me but were limited by their system. They attempted to contact me via phone and email to discuss the issue further. They stressed that their customers are very important to them.
July 21, 2024
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Jacob
Effortless Efficiency: Automating Daily Tasks with Motive
I've been able to automate many of my daily tasks using Motive, saving me valuable time and effort
July 16, 2024
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Kathleen G
Diving into Motive: My Experience
My overall experience with Motive has been largely positive. It's very user-friendly and is one of the most recognized brands. However, I find the price somewhat high compared to other brands. The vendor responded to my review, expressing thanks and encouraging me to share their service. They also provided contact details for further help. They responded in December 2023.
July 6, 2024
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Jeffrey Davis
These guys offer an excellent software that I
I am familiar with the excellent product from Motive, which I discovered to be incredibly valuable once I started using it for my own trucking company. Their service is exceptional, with 24-hour assistance available to resolve any issues related to their product. There couldn't be a simpler solution than Motive, it's like having an ELD for DUMMIES book.
June 29, 2024
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Marilyn
Decent App for Efficient Tracking
The app is fairly good for tracking my drive time and hours of service. However, I don't like that there's no way to correct minor driving errors, such as moving my truck across the lot. This either starts my shift time for the day or forces me to restart a 1-hour reset. If the drive time was less than a few minutes and I forgot to enable personal conveyance, there should be a way to correct it so it doesn't negatively affect my hours of service or reset times.
June 24, 2024
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Susan
Motive ELD Service: A Mixed Experience
The issue I had with Motive was that even after ending a contract with an owner operator, they still expected me to pay for the service in that unit which I no longer had use for. They were cheaper than their competitors and gave feedback on the driver's performance. However, the service had occasional glitches and the tracking was sometimes inaccurate. I initially chose Motive because they were the first company I contacted and their representative made a convincing pitch. I switched to Motive because they offered a lower rate than my previous provider. I was disappointed with my experience and the vendor has invited me to contact their support team to address my concerns.
June 16, 2024
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Louis
Swift Assistance on the Go
I appreciate the swift customer service solution provided by this software while I was traveling. However, I find the price somewhat steep given it's a required tool, which I think should be government-subsidized. Otherwise, I'd rather use paper. The vendor responded to my review, thanked me for my feedback, and encouraged me to share my experience. They also offered additional help through their support email and 24/7 support line. They responded in December 2023.
June 9, 2024
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Jason J
Great, But With a Catch!
I find the Motive software satisfactory. It's easy to use, learn, and install. However, I have issues with the pad that I connect to and use the logbook. It disconnects and doesn't always reconnect, which is a nuisance since I use the Agricultural Exemption almost daily during harvest and into the fall. I switched to Motive because their product wouldn't connect to my brand new truck. They suggested I park the truck until they could figure it out. It turned out to be a missing ground wire from the KW factory, but I wasn't going to park a brand new truck for their convenience.
June 3, 2024
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John B
Empowering Data-Driven Decisions: A Review of the Software's Reporting Feature
The software's reporting feature has been instrumental in helping me make data-driven decisions for my business
May 28, 2024
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Kevin N
Motive's Task Management: A Project Manager's Best Friend
As a project manager, I find Motive's task management feature incredibly helpful in keeping track of my team's progress
May 19, 2024
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Jonathan
Streamlining Software: A Game-Changer for Workflow
The software's ability to streamline my workflow has been a game-changer, allowing me to focus on more important tasks
May 12, 2024
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Isabella Jones
Exceptional Customer Service at Motive
The customer service at Motive is absolutely fantastic! I would wholeheartedly recommend Motive to everyone... Just take a look at all the rave reviews on their website. I'm personally thrilled with my experience!
May 7, 2024
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Samuel Jones
Motive: Unbeatable Simplicity and Quality in ELD and GPS
I consider Motive to be the simplest and best ELD and GPS available. Honestly, I can't find any downsides to it. I chose Motive as it's the best out there. I previously used KT, but I found Motive superior so I switched back. The vendor responded to my review, expressing gratitude for my positive feedback and encouraging me to share my experience. They also offered their assistance for any future questions.
April 29, 2024
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Douglas Jones
Impressed with Motive's User-Friendly Interface
I've been using Motive for a few months now and I'm thoroughly impressed with its user-friendly interface
April 23, 2024
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Lysandra D
Five Years with Motive: A Journey of Independence and Evolution
I've been a loyal user of Motive for about 5 years and it's been an interesting journey. Over the last 2 years, my account management on Motive's side has evolved numerous times, each bringing a fresh perspective. They are always eager to introduce me to new products and opportunities to extend my contract, showing their commitment to keeping me on board. Their unique approach to service is quite hands-off, giving me the freedom to navigate the software on my own. I've been in touch with them for the last 2 weeks to address a minor issue, and I appreciate their trust in my ability to resolve it independently. My currently assigned account manager has been giving me the space to figure things out, which I find empowering. I'm excited about my 3-year contract that I took out in 218, which will finally expire in January of 225. It's been a great ride so far and I'm looking forward to what the future holds with Motive. I can't wait to see how our relationship evolves over time.
April 13, 2024
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Willie Williams
Great Value for Those Seeking
I believe Motive is a great deal for those of us looking to work smarter, not harder.
April 13, 2024