What is ISL Online?
Pros from reviewers
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Fair pricing: ISL Light is considered to be reasonably priced compared to other similar products, making it an affordable choice for many users
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Efficient file transfer: The software's file transfer feature is highly praised for its speed and efficiency, outperforming many competitors in this aspect
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Self-hosting capability: ISL Light allows users to host the software themselves, providing more control and responsibility over the system
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User-friendly interface: Many users find ISL Light to be user-friendly and effective, making it easy for customers to use and navigate
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Excellent chat-based support: The software offers excellent chat-based support, which has been reliable and never failed users, especially those who self-host the software.
Cons from reviewers
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Slower speed compared to competitors: Compared to Teamviewer, ISL Light operates at a slower speed, which can cause delays in tasks and operations
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Lack of VPN establishment option: ISL Light does not provide an option to establish a sort of VPN between the client and support during an active ISL session, which would allow the support tech to access any device on the client's LAN
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Struggles with multiple monitors: ISL Light works well with multiple monitors, but beyond three, it starts to struggle, becoming slower and sometimes failing to show dialog boxes in the large zoomed-out view
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Absence of immediate admin rights prompt: ISL Light does not prompt for admin rights immediately, which can be a concern for some users who require immediate admin access
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Occasional inability to copy/paste: Some users have reported occasional inability to copy/paste between their host machine and the remote machine, which can be a minor inconvenience during operations.
Main features
Starting Price
Free Plan
Robust security features
Real-time chat and file transfer
Unattended access
Multi-platform support
Customization and integration
Starting Price
N/A
Free Plan
No
Robust security features
Real-time chat and file transfer
Unattended access
Multi-platform support
Customization and integration
How ISL Online compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is ISL Online best for according to our reviewers?
IT Support Teams: These professionals can use ISL Light to provide remote technical support to their clients. The software is user-friendly and allows for quick and simple connections, making the process more efficient. It also offers the ability to establish an always on connection, allowing for system checks without direct interaction with the clients
Small Businesses: ISL Light is a cost-effective solution for small businesses that need to provide remote support to their clients. It's easy to implement and integrate into daily business operations. The software also offers transparency and useful tools to assist clients
Independent IT Professionals: As a go-to tool for any remote work, ISL Light is highly dependable and packed with numerous useful features. It's user-friendly and allows for quick and easy connections with clients. However, it doesn't provide an option to establish a VPN between the client and support during an active ISL session
Large Corporations: ISL Light is a crucial tool for providing support to individuals and businesses, particularly during remote work transitions. It offers features like the pointing device, monitor switching, video session recording, and chat facility. The file transfer capability is excellent, and the function to switch so that a supported client can view the support's desktop is useful.
Financial Consultants: ISL Light allows financial consultants to consistently reconcile their client companies' bank accounts and generate Company Management Accounts. It also enables them to provide support to any staff member who needs help, even from remote locations
ISL Online Reviews
4.7
ISL Online rating
4.5
Ease of use
4.5
Customer service
4.6
Value for money
3.9
Likelihood to recommend
4.7
Features
18 ISL Online Reviews
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Keturah
Reliable, Cross-Platform Remote Support Software with Unmatched Ease of Use
As a sole practitioner, ISL Light enables me to support my clients from anywhere with internet access. I can even go on a month-long summer vacation and still provide support. I value its integration with my website and its intuitive user interface. It also has the capability to reboot without losing connection. However, there's a minor issue when connecting to a Mac for the first time due to MacOS security. I primarily chose ISL Light for its affordability, ease of use, and the end user experience. I switched to ISL Light for its reliability and excellent support.
August 6, 2024
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David F
Efficient Remote Support Tracking and Management with ISL Light
Finally, the reporting capabilities of ISL Light have proven to be extremely useful in tracking and managing our remote support activities.
July 27, 2024
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Viola
Always in Control with ISL Light
ISL Light allows me to consistently reconcile all my client companies' bank accounts. It lets me assist any staff member who needs my help. I can quickly generate Company Management Accounts and access my client companies whenever needed, even from remote places like the Arctic Circle. It assures my clients that I am always available when they require my services. I don't find any areas that need improvement or cause any problems. I switched to ISL Light to get precise log files of my activities, which aids me in billing my clients promptly. I appreciated the vendor's response in September 2023.
July 22, 2024
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Elijah M
ISL Light: Streamlining Our Business Operations
I've always had a great experience using ISL. Whenever we've encountered a problem, which is rare, it was promptly solved by their knowledgeable support team. I highly recommend ISL for 'always on' connections and help desk support. We frequently use the performance details to diagnose our clients' issues, all within the ISL platform. It's fantastic! ISL Light is simple to implement and integrate into our website and daily business operations. Our clients value the transparency when using the software and the tools it provides us to assist them. A lighter client installer would be beneficial, but this is a minor request as most clients can connect with our phone instructions. We chose ISL Light for its features and pricing. While it's not the cheapest, it's very reasonable for the service provided. We switched to ISL Light from Team Viewer because it was too costly for our small business and we found it wasn't always reliable.
July 15, 2024
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Nicole C
Top-Notch Remote Desktop Support Software for All Needs
I mainly use ISL Light to provide remote technical support to my clients as an IT outsourcing company. The software is user-friendly, only requiring an eight-digit number to connect with clients, making the process quicker and simpler. Some of my clients are so familiar with the software that they have it ready when I call. The icon is also very distinguishable, making it easy for clients to locate on their desktop or website. A valuable feature is the ability to establish an "always on" connection, allowing me to quickly check the system's operation without direct interaction with the clients. I can also save and categorize computers in groups, which saves me time. The system's stability and reliability are impressive, and I've never experienced an incident where I couldn't provide remote support due to ISL issues. The sessions can be paused and transferred to another operator, allowing for uninterrupted collaboration from the client's side. The software also offers many features like RDP.
July 8, 2024
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Brandon Jones
Top-Notch Customer Support: Responsive and Knowledgeable
The customer support provided by the ISL Online team is top-notch. They are responsive and knowledgeable, which makes resolving any issues a breeze
June 30, 2024
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Christine Jones
Daily Use of ISL Light: An IT Support Worker's Perspective
Overall, I've had a positive experience working with ISL Light. It has been a crucial tool for providing support to individuals and businesses, particularly during the COVID lockdowns when many transitioned to remote work. I found the online chat support to be excellent in the early days of using ISL, as they quickly addressed my questions and resolved any issues.Integrating ISL Light into our existing business was straightforward. I value the ability to have multiple sessions open simultaneously. I particularly enjoyed features like the pointing device, monitor switching, video session recording, and chat facility that stays on the client's screen even after the session has ended. The file transfer capability is excellent, and the function to switch so that a supported client can view my desktop has been useful at times.Working with Apple devices can be a bit challenging, but there are helpful guides on the ISL website to assist with navigating the necessary settings and permissions that the client needs to grant.I chose ISL Light because it seemed to offer.
June 23, 2024
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Ryan Miller
ISL Light's Advanced Features Benefit Software Developers
As a software developer, I appreciate the advanced features offered by ISL Light. The ability to transfer files during a remote session, for example, has been a game-changer for me
June 16, 2024
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Victoria A
Impressive Speed and Stability of ISL Light Connections.
The speed and stability of the connections established through ISL Light are impressive. Even when working with resource-intensive applications, the performance remains consistent
June 11, 2024
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Bishop G
ISL Light: A Reliable Tool for Remote Work and Support
I consider ISL Light as a Swiss knife, it's my go-to tool for any remote work. I can't envision working without it. It's user-friendly, highly dependable, and packed with numerous useful features. However, it doesn't provide an option to establish a sort of VPN between the client and support during an active ISL session, which would allow the support tech to access any device on the client's LAN. I also wish it could initiate a session with preset parameters, eliminating the need for client confirmation or permission - just full access once the client runs the app. Additionally, I would appreciate a proper file manager for handling files between computers. I switched to ISL Light because I prefer its interface, it's more reliable, and it's Slovenian. The vendor responded to my feedback, suggesting the use of custom tunnels and ISL AlwaysOn for initiating sessions without client confirmation. They also mentioned that they already have a file.
June 3, 2024
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Emma
Streamlined Connectivity: ISL Light's Multi-Platform Support Simplifies Client Connections
The multi-platform support offered by ISL Light is another major plus. Being able to connect to clients regardless of their operating system has made my job much easier
May 27, 2024
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Drake M
ISL Light: Ensuring Secure Remote Sessions for Sensitive Data
One of the standout features of ISL Light for me is its security. Knowing that all remote sessions are encrypted gives me peace of mind when dealing with sensitive data
May 19, 2024
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Benjamin E
Efficient Remote Access with ISL Light
I've been using ISL Light for several months now and it has proven to be a reliable and efficient solution for remote access. Its seamless integration with our existing systems was a pleasant surprise
May 11, 2024
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Alexander Rodriguez
Excellent for Customer Care with ISL Light
I find the ISL Light software user-friendly and effective for our customers, offering excellent chat-based support. It's reliable, never failing us since we self-host it. We opted for ISL Light due to its reasonable pricing, user-friendliness, and the fact that self-hosting enables us to avoid blocks that some IPs impose on remote support software.
May 6, 2024
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Cheryl Brown
Boosting Productivity with Intuitive Software and Remote Connectivity
its intuitive interface and robust functionality have significantly improved my productivity. The software's ability to connect to any device, anywhere, has been particularly beneficial in troubleshooting issues for our remote team members
April 27, 2024
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Matthew Miller
ISL Light: A Valuable Tool for Remote Desktop Support
As a seasoned IT professional, I've found ISL Light to be an invaluable tool for remote desktop support
April 23, 2024
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Madison Jones
Effortless Remote Assistance with ISL Light
I've been using ISL Light for several years now and I find it incredibly user-friendly. I can easily access all my servers with a simple double-click. For remote, ad-hoc support, I just direct my client to a website, provide them with a code, and we're operational in no time. This is much simpler than having people install an app first, then provide me with a code and password. The only minor issue I've faced is occasional inability to copy/paste between my host machine and the remote machine, which could be due to restrictions on my Mac. I switched to ISL Light primarily because of its affordability compared to Teamviewer's high ongoing costs. It also offers better functionality, as Teamviewer requires software installation before support can be provided, which not all clients understand how to do.
April 15, 2024
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Hyacinth M
Near Perfection with ISL Light
I find the ISL Light software to be quite good overall. The sales team is excellent, but I feel the development team could be more responsive to customer needs and issues. I value the ability to host the software ourselves, as it gives us more control and responsibility. The feature of reading the customer ID is very useful in preventing errors and the ability to email and transfer sessions is very helpful. The file transfer feature of this software is the best I've tried, much faster than competitors.However, I believe there are a few areas that could be improved. Compared to Teamviewer, ISL Light is considerably slower. When using UAC within Windows, there is a considerable delay in displaying the Yes and No prompt, which doesn't happen with Teamviewer. The software works well with multiple monitors, but beyond three, it starts to struggle. It becomes even slower and sometimes doesn't show dialog boxes in the large zoomed-out view. Switching between monitors is also slow.I've been told that the reason for ISL.
April 14, 2024