What is Connecteam?
Pros from reviewers
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Comprehensive solution: Connecteam is a single solution that caters to all company needs. It integrates time clock, courses, time off, and job scheduling, making the transition from paper to digital very smooth. It also allows for sending schedules, approving time-off requests, and managing clock-ins all within a single app
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Geo-fence feature: Connecteam has a geo-fence feature that prevents staff from clocking in until they're on site, saving companies from overbooked hours. This feature, along with others like quick tasks, greatly simplifies office management and improves efficiency.
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Cost-effective: Connecteam has helped companies reduce their previous costs by up to 80%. It offers a flat-fee pricing plan, unlike many other solutions that charge per user. This allows for up to 200 users without any hidden charges
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User-friendly: Connecteam is incredibly user-friendly with a quick 5-minute walkthrough that leaves users feeling confident to manage their company. It allows for customization, incorporating only the features needed and avoiding unnecessary ones
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Exceptional customer support: Connecteam offers 24/7 live support, even for the free account. They assist in overcoming initial challenges at any time of the day. The customer support through the live chat is outstanding, always finding a solution and explaining it with customized pictures and videos
Cons from reviewers
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Difficulty in matching time clock entries with job schedule: The time clock module, while decent, requires time to match entries with the job schedule. This can be time-consuming and inefficient for users
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Downtime issues: The software has experienced downtime recently, which can disrupt the workflow and productivity of users
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Limited features on advanced plan: Despite being on an advanced plan, some features are limited and cannot be used to their full potential. This can be frustrating for users who wish to fully utilize all the features offered by Connecteam
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Bugs in scheduling module: The scheduling module is riddled with bugs, leading to disappearing or duplicating shifts, and jobs being assigned to the wrong user. This can cause confusion and inefficiency in managing schedules
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Difficulty in getting staff used to new clock-in system: Introducing a new clock-in system can be challenging, as it requires staff to adapt to a new way of tracking their hours. This can cause initial resistance and confusion among employees.
Main features
Starting Price
Free Plan
Advanced Time Tracking
Customizable and Scalable
Comprehensive Employee Management
Effective Collaboration and Communication
Accessibility
Starting Price
N/A
Free Plan
No
Advanced Time Tracking
Customizable and Scalable
Comprehensive Employee Management
Effective Collaboration and Communication
Accessibility
How Connecteam compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Connecteam best for according to our reviewers?
Overseas Teams: Connecteam natively supports overseas employees, making it ideal for businesses with teams based in different countries. The platform allows for seamless communication and management of tasks, regardless of location
Companies with Multiple Locations: For businesses operating across multiple sites, Connecteam's geofence feature ensures staff can only clock in when they're on site. This prevents overbooking of hours and ensures accurate time-tracking
Small to Medium-sized Businesses: Companies with a small to medium-sized workforce can benefit from Connecteam's flat-fee pricing, which allows up to 200 users without any hidden charges. This is particularly beneficial for businesses with high staff turnover, as the software is cost-effective and easy to manage
Businesses in Transition: Companies transitioning from paper to digital, or from one software to another, will find Connecteam's user-friendly interface and comprehensive features beneficial. The platform offers a smooth transition with features like time clock, courses, time off, and job scheduling all in one place
Franchises and Startups: Emerging franchises and startups can benefit from Connecteam's comprehensive features, which are available even in the free version. The software offers a cost-effective solution for businesses in their early stages, providing them with tools to manage and streamline operations efficiently.
Connecteam Reviews
4.7
Connecteam rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.8
Likelihood to recommend
4.7
Features
24 Connecteam Reviews
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Karen Davis
An Easy Solution for Excellent Customer Service.
I received excellent and highly professional service from Amir. He was positive, kind and very quick. It's a simple way to deliver great customer service.
September 17, 2024
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Sean F
Experiencing the Efficiency of Connecteam at The UPS Store
I find Connecteam to be excellent. Their support team is always available and capable of assisting me with my needs. I would highly recommend it to other companies, which is why we agreed to film an advertisement for it. The accessibility and interface are top-notch. This app simplifies the administrative side of tracking staff hours, making it the easiest I've seen. It's particularly useful for managing employees who work in multiple locations. However, getting staff used to a new clock-in system can be challenging. There are some features I believe could be improved, such as accepting multiple shifts at once in the job scheduler and making schedule creation easier within the app. I chose Connecteam over another system, whose name I can't recall, because its interface was not as user-friendly. I switched to Connecteam because the previous timekeeping system had fundamental flaws and I needed a system that could help us better track staff hours. I appreciate Connecteam's response to my feedback and their plans to improve the areas I mentioned.
September 8, 2024
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Verena
Worthy of More than 5 Stars
If I could give more than 5 stars, I would. As a new business owner, finding the right employee management platform was overwhelming until I discovered Connecteam. It exceeded my expectations, offering everything I needed for my company and more. What sets Connecteam apart are its comprehensive features, similar to those of competitors who charge hundreds of dollars per month. As a startup with a small team, the fact that Connecteam offers all these features for free is remarkable. They've streamlined my operations and saved me significant time and money. I'm a Connecteam fan for life. My team easily adapted to the software, which speaks volumes about its user-friendly interface. It's intuitive and makes onboarding easy. If any issues arise, Connecteam's support team is incredibly helpful and responsive. In a market full of options, Connecteam stands out as a game-changer for small businesses. I couldn't be happier with my choice.
September 2, 2024
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Iliana D
Effortless Navigation: A User-Friendly Software Review
The user-friendly interface is a big plus, making it easy for all team members to navigate and use the software effectively
August 26, 2024
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Porter M
Connecteam: Affordable and High-Quality Business Solution
As a business owner, I appreciate the affordability of Connecteam - it offers great value for money without compromising on quality or functionality
August 17, 2024
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Stephen W
Efficient Employee Onboarding and Training for HR Professionals
As an HR professional, the employee onboarding and training features have made a huge difference in our processes, saving us valuable time and resources
August 13, 2024
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Christina E
Excellent Customization Options
The customization options are excellent, allowing us to tailor the software to our specific needs
August 4, 2024
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Isabella Smith
Efficient and Supportive Customer Service: Resolving Issues Made Easy
The customer support team is always responsive and helpful, which makes resolving any issues a breeze
July 30, 2024
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Joseph E
Outstanding Connecteam App
I think this app is great. I've just started using it for my entire team, both in the United States and abroad. It works wonderfully if you have different teams and job assignments everywhere. I absolutely love it.
July 23, 2024
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Isaias G
A GAMECHANGER for Rising Franchises.
Connecteam has been a gamechanger for our emerging franchise! It can do everything and has elevated our company to a new level!
July 13, 2024
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Charles
Improved Productivity with Time Tracking
The time tracking feature has significantly improved our productivity and efficiency, making it easier to manage work schedules
July 8, 2024
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Ursa
Connecteam: A Crucial Component of Our Operations
Connecteam is a crucial component of my business. We have office and field operations in different locations and also face language barriers. However, we can all use the app on our phones and communicate in our native languages, which is extremely beneficial. The app is free for small businesses, which is perfect for us, especially as we are rebuilding post-pandemic. We've researched various apps for time-keeping, chatting, and scheduling, and my employees and I agree that Connecteam is the ideal all-in-one solution. I'm looking forward to using other features like recognition and forms for employee onboarding. Whenever I have questions about the app or its functionality, the support team is always quick to respond and make improvements.
July 1, 2024
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Judith Brown
Outstanding Comprehensive Software Solution!
I've had a great experience using and integrating Connecteam into our business. I appreciate that one software can cater to many employers and is capable of managing both small and large businesses. It offers numerous features that one might not realize they need, such as forms, a directory option, rewards, chat, and a documents section. However, I wish the task manager had the option to change statuses like "to do", "pending", "in progress", "follow up", "complete", etc. I would also like to see a folder and list section within the task management portion. Despite these, I find everything else about Connecteam fantastic! I chose it for its superior integration and options. Currently, I use ClickUp for task management, but Connecteam for scheduling, chat, payroll, timesheets, communication, and organization. The vendor responded to my review and feedback, promising to forward my suggestions to their product team for consideration. They replied in April 2023.
June 24, 2024
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Clive S
Efficient Task Management: Ensuring Timely Completion
The task management feature has been instrumental in keeping track of tasks and ensuring they are completed on time
June 16, 2024
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Philip
Utilizing Connecteam since
I've been using Connecteam since the start. It's excellent for all types of businesses! They have a fantastic team that always strives to provide support! I highly recommend it! Jaz is always incredibly helpful!
June 10, 2024
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Justin Brown
Embracing Connecteam
I've had a fantastic experience working with [sensitive content hidden]. He's incredibly knowledgeable and has offered solutions to every issue our company is facing, leading us to switch to Connecteam. The software is very user-friendly and tackles all our problems. Although it will take some time to adapt to the new system, we're thrilled about it! I'm pleased to know that the vendor is also excited to have us on board and is eager to see what we'll accomplish with Connecteam. I value their appreciation for my 10/10 review.
June 4, 2024
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Kimberly Jones
ConnectTeam Rocks!!!
The support staff at ConnectTeam are absolutely phenomenal! They're always available when I need them, and they're incredibly quick and knowledgeable in answering all my questions. The platform itself is truly amazing! ConnectTeam is user-friendly and a massive help for small businesses like ours. I want to express my gratitude to everyone on the team, especially Danit, Tair, and Romi! Keep up the great work! If I could, I would give this a 1-star rating! I absolutely love ConnectTeam!
May 26, 2024
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Orson D
Outstanding Online Assistance
I'm impressed with Connecteam's online support. They respond quickly and provide clear explanations to any question. I wish all the software I use offered this level of support. Even on a Sunday afternoon, they resolved my issue in less than 5 minutes.
May 19, 2024
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Jordan Garcia
Connecteam: The Ultimate Value App for SMBs
Our company, with employees in the US and the Philippines, used to depend on multiple programs for various tasks like scheduling, project management, messaging, and time-tracking. However, we discovered ConnectTeam, a single solution that catered to all our needs and more. We were able to reduce our previous costs by 80% using this platform. It's incredibly user-friendly, with a quick 5-minute walkthrough that leaves you feeling confident to manage your company. We only incorporated the features we needed, avoiding unnecessary ones. The free option is quite beneficial, including 80% of the features. We decided to upgrade to the $29 plan, which offers flat-fee pricing, unlike many other solutions that charge per user. We can include up to 200 users without any hidden charges. The 24/7 live support was priceless, even for the free account. They assisted us in overcoming initial challenges, even at 1:30am. The platform natively supports overseas employees.
May 12, 2024
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Sarah J
Connecteam: Streamlining Team Communication for Project Managers
As a project manager, I found Connecteam to be an invaluable tool for streamlining communication within my team
May 6, 2024
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Wynne
Satisfied with Connecteam
I was initially hesitant to use Connecteam, but I found it incredibly easy to learn. I appreciate the ability to access it on both my phone and computer, which helps me stay organized and on top of everything. Before using Connecteam, tasks would pile up and communication was inefficient. Now, any issues I encounter are quickly addressed by their customer service. Every feature I use has improved the organization and efficiency of my team. The customer service is excellent and both the app and website are simple to use. I also appreciate the instructional videos for each feature, which I can share with my team to help them improve their efficiency. I do wish there was a combo package, as I primarily use Connecteam for operations and would like more options in HR beyond the free ones. I switched to Connecteam because it was cheaper and offered more options. I also liked that I didn't have to build it from scratch, but could adjust the existing structure to our needs. The vendor responded positively to my feedback.
April 27, 2024
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Richard D
14-Month Struggle with Connecteam: Unresolved Issues and Disappointments
I had a poor experience with Connecteam. Despite its appealing design and friendly customer service, I regret choosing this software a year ago. The system seemed promising, but the team was unable to fix most problems. The scheduling module is riddled with bugs, leading to disappearing or duplicating shifts, and jobs being assigned to the wrong user. The time clock module is decent, but it takes time to match entries with the job schedule. The support and development team seem to lack understanding of the cleaning industry, making communication with cleaners challenging due to lack of traceability. The software has also experienced downtime recently. The main problems are with scheduling, with new bugs appearing regularly. Despite reporting these issues, they continue to exist. When one bug is fixed, another one pops up. The vendor responded to my feedback, acknowledging the issues and promising improvements, but this doesn't alter my negative experience.
April 22, 2024
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Clive M
Totally Smitten with Connecteam
I absolutely love Connecteam and their customer support is exceptional. I constantly praise them to all my friends and clients, who are amazed at how efficiently my office runs with this app. I've recommended Connecteam to three other companies, one of which has already joined and the other two are considering it. The app has greatly simplified my life. I use the forms feature, time clock, and quick tasks. I particularly appreciate the geo-fence feature that prevents staff from clocking in until they're on site, saving me from overbooked hours. The quick tasks make my office run much more smoothly than the old-fashioned diary. However, I must admit that it can be frustrating that I'm on an advanced plan and can use most features, but some are limited. I can use them, but not to their full potential. I suggested to the Connecteam representative that they should allow the person I assign a task to, to not be.
April 15, 2024
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Johnny
Six Months Journey with Connecteam
Overall, my experience with Connecteam has been incredible. It's been a long journey and we're still implementing some features for our teams. It's been challenging, but the live chat team has always been exceptional in resolving any issues we've encountered. The customer support through the live chat is outstanding. They never fail to find a solution for me and explain it with customized pictures and videos. This service is available 24/7. The videos and articles in the help section are also very beneficial. The layout in the kiosk is excellent and the ability to integrate time clock, courses, time off, and job scheduling made our transition from paper to digital very smooth. With three buildings and various teams within those buildings all on different hours and shift patterns, it's been difficult to find a way to make policies work for us. We've managed this but it's been challenging. The vendor responded to my review.
April 13, 2024