What is FullStory?
Pros from reviewers
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Excellent customer support: FullStory is known for its excellent customer support. Their team is always ready to assist customers in understanding the product and its pricing, making it a reliable choice for businesses
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Easy setup and integration: FullStory is very easy to set up and integrate into existing systems. It even has an API that can be integrated into admin portals to assist in diagnosing customer problems
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Real-time user interaction analysis: FullStory provides real-time user interaction analysis, allowing businesses to understand the user's journey, identify pain points, and areas for improvement. This level of insight into user behavior is critical for identifying friction points and improving the user experience
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Comprehensive session replay functionality: One of the standout features of FullStory is its comprehensive session replay functionality. This feature allows businesses to precisely see how users are interacting with their website or app, which can be instrumental in troubleshooting issues and identifying areas for improvement
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Valuable metrics and analysis trends: FullStory records live user interactions, capturing a range of valuable metrics that can be customized for further analysis. It also offers built-in analysis trends, providing businesses with a deeper understanding of how visitors interact with their website or app.
Cons from reviewers
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High pricing: FullStory's pricing packages have been criticized for being too high, with some users experiencing sudden and significant price increases. This has led to dissatisfaction among customers who feel the cost is not justified by the value they receive from the software
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Difficulty finding specific sessions: Some users have reported difficulty in locating specific sessions they are interested in. This can make the process of analyzing user interactions more time-consuming and less efficient
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Limited data transfer capabilities: FullStory does not currently allow for the transfer of collected metric data to other analytics platforms like Tableau. This restricts the ability to conduct further data analysis and can be a hindrance for users who rely on other platforms for their data analysis needs
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Inaccurate 'Rage Click' feature: The 'Rage Click' feature, which is intended to identify points of user frustration, has been reported as sometimes being inaccurate. This can lead to misinterpretations of user behavior and potentially misguided efforts to improve user experience
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Poor mobile experience: While FullStory can be used on a mobile web browser, some users have reported that the mobile experience could be improved. This could limit the usability of the software for those who primarily use mobile devices for their work.
Main features
Starting Price
Free Plan
Click maps
Rage clicks identification
Error tracking
Session replay
Segment discovery
Starting Price
N/A
Free Plan
No
Click maps
Rage clicks identification
Error tracking
Session replay
Segment discovery
How FullStory compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Hotjar and FullStory are known web analytics tools that provide insights into user behavior and website interactions. Although they share objectives, there are distinctions between these two platforms, particularly in terms of their data collection and analysis approaches.
Hotjar is designed with a user interface focusing on offering an array of tools to optimize websites. It provides features such as heatmaps, session recordings, and surveys to help businesses gain an understanding of how users navigate through their websites and engage with the content. By visualizing data and identifying areas where users encounter difficulties, Hotjar enables businesses to make decisions based on data-driven insights for enhancing user experience. Moreover, real-time data synchronization empowers businesses to track user behavior instantly, allowing them to adapt quickly and optimize their websites accordingly.
On the other hand, FullStory specializes in session replay and detailed user analytics....
Who is FullStory best for according to our reviewers?
Website Owners: These individuals can use FullStory to gain a comprehensive understanding of how users interact with their website, identifying areas of struggle and potential improvements
Customer Support Teams: FullStory allows these groups to see exact client actions, helping them understand platform usage and problem areas, and providing them with the necessary data to improve customer support
Developers and Analysts: These users can benefit from FullStory's APIs and data extraction capabilities, although some may wish for longer data storage periods and the ability to transfer data to other analytics platforms
Product Managers: FullStory provides these professionals with valuable insights into user behavior, helping them identify bugs, areas for improvement, and user pain points, although some may desire more advanced AI integration for easier session identification
Sales Teams: While some sales teams may find FullStory useful for understanding customer behavior, others have expressed dissatisfaction with the company's sales tactics and pricing strategies.
FullStory Reviews
4.3
FullStory rating
4.5
Ease of use
4.5
Customer service
4.1
Value for money
4.3
Likelihood to recommend
4.5
Features
23 FullStory Reviews
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Christopher M
FullStory's Funnel Analysis: A Game-Changer for Growth Hackers
As a growth hacker, I've found FullStory's funnel analysis feature to be incredibly valuable. It allows me to identify where users are dropping off in our conversion funnel and implement strategies to improve retention
September 7, 2024
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Ivan S
Fullstory: Real-Time Insights, Automated Screen Captures, and Analytics at Your Fingertips
I value how FullStory enhances our support departments by letting us see precise client actions. It also gives our product teams a clearer understanding of platform usage and problem areas. The software provides rich visualizations and accurate data, allowing admins to sift through data, pinpoint problem areas, and see exactly what our clients are doing. This is extremely beneficial from a support perspective, as it lets us see the exact actions and keystrokes made by the end user. My only minor issue is with the system's 'Rage Click' feature, which can sometimes be inaccurate. I've looked into many cases and I'm not entirely confident in its accuracy.
August 31, 2024
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Juan
Unleashing User Experience Analytics Potential with FullStory
I think FullStory is a fantastic tool for analyzing user interactions with websites and apps. It's crucial for improving user experiences because of its strong capabilities, user-friendly interface, and effective analytics. I highly recommend FullStory to any company or group looking to enhance their online presence and satisfy their users. One of its standout features is the comprehensive session replay functionality. Real-time user interaction analysis has helped me understand the user's journey, pain points, and areas for improvement. This level of insight into user behavior is critical for identifying friction points and improving the user experience. I absolutely adore this feature! So far, I have no complaints and am thoroughly enjoying the software.
August 26, 2024
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Teresa
Cutting-edge Software, Disappointing Customer Service and Unreasonable Price Hike
I found the FullStory software to be excellent - it was user-friendly and extremely helpful for debugging issues and monitoring usage abuse. However, I was let down by the service and pricing packages. The cost for the basic package was raised from $199 to $899, a 450% increase, which I found excessive. When I voiced my concern, particularly as I had referred a new client, they did not acknowledge my role as an existing partner bringing in a customer and did not make any concessions or offer me the old price as a one-time exception. Despite my loyalty as a customer and partner, no exception was made. I initially chose FullStory because it was easy to get started with and I could identify users by inputting certain parameters.
August 20, 2024
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Hannah G
FullStory: A Game-Changer for Product Managers
As a product manager, FullStory has been a game-changer. It allows me to see exactly how users interact with our product, helping me make data-driven decisions that have significantly improved our product-market fit
August 12, 2024
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Ethan Williams
High Cost for Limited Features and Functionality
Fullstory gives me a solid understanding of how visitors interact with my website, highlighting their clicks and time spent. However, I believe the return on investment is low considering its cost. Of all its features, I only find the website session recording beneficial. After watching a few sessions, I can identify areas for optimization. But, additional recorded sessions don't seem to add much value. Also, it's not realistically possible to review all recorded sessions.
August 6, 2024
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Odessa M
Reducing Cart Abandonment with FullStory
As an e-commerce manager, FullStory has helped me reduce cart abandonment rates. By watching session replays, I was able to identify and fix issues in our checkout process that were causing users to leave without completing their purchase
July 28, 2024
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Charles C
Exemplary Customer Service Experience with FullStory
I'm absolutely thrilled with FullStory! I signed up for a full year's subscription from 5.7.219 to 5.7.22 and I was so impressed with their proactive approach. When I decided to cancel my subscription to avoid automatic renewal, they were quick to respond and immediately transitioned my account to a free plan. This meant I could still enjoy their services without any additional cost until my subscription ended on 5.7.22. What's more, they sent me a simplified invoice that was free of unnecessary details. It was so refreshing to see an invoice that was straightforward and easy to understand, without the usual clutter of addresses and company names. I'm confident that our tax authorities will appreciate this streamlined approach, saving me time and effort. I wholeheartedly recommend FullStory for their efficient service and customer-friendly approach. It's a joy to use their service!
July 21, 2024
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Sharon Rodriguez
FullStory: A UX Designer's Front-Row Seat to User Interactions
As a UX designer, FullStory has been instrumental in helping me understand user interactions on our platform. It's like having a front-row seat to the user's journey, which is invaluable for improving design and functionality
July 15, 2024
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Anthony Rodriguez
Monitor User Interactions and Identify Pain Points with FullStory
I find FullStory to be an extremely useful tool for analyzing user experience on our website. It records live user interactions with our web application, capturing a range of valuable metrics that can be customized for further analysis. Integrating FullStory into our product was simple and straightforward, thanks to clear documentation and excellent customer support. I appreciate the built-in analysis trends that FullStory offers. It provides APIs for data extraction, but I wish I could transfer the collected metric data to an analytics platform like Tableau, which is currently not an option. I would suggest FullStory to consider incorporating an environment similar to Tableau for further data analysis. A drawback is that the stored metrics don't last beyond 90 to 100 days, so we had to write Java code to transfer data from FullStory to our databases. However, FullStory does provide APIs to facilitate this data transfer.
July 7, 2024
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Hugo D
FullStory: Invaluable Insights for SEO Optimization
As an SEO specialist, FullStory's ability to track user interactions on a granular level has been invaluable. It helps me understand how changes in our site's structure or content affect user behavior, allowing me to optimize for better search engine visibility
July 2, 2024
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Abigail Martinez
Don't Be Left in the Dark; Uncover the Full Story
When a customer experiences issues, such as not being able to find a feature, I can use FullStory to understand exactly what occurred. I can monitor all customer activity, including past visits, using their IP, Cookie, etc. However, I personally find the software somewhat clunky.
June 23, 2024
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Johnny A
Startups, Fullstory is Your Game Changer!
I consider Fullstory a user-friendly and intelligent software that simplifies viewing session recordings on my website or product. I've tested other suggested softwares, but Fullstory outshines them in usability and capability. I use it daily and it has greatly enhanced our product. However, I believe it could offer a better mobile experience, either via an app or a responsive mobile website. Although it functions on a mobile web browser, there's scope for enhancement. Nevertheless, I strongly endorse Fullstory.
June 17, 2024
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Linda A
FullStory: Empowering Deeper User Insights with Robust Analytics
As a data analyst, I appreciate FullStory's robust analytics capabilities. The ability to segment data based on user behavior is particularly useful for gaining deeper insights into our user base
June 8, 2024
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Bryan C
FullStory: Enhancing Customer Support Efficiency and Satisfaction
As a customer support representative, FullStory has made my job easier by allowing me to see exactly what the customer was doing before they encountered a problem. This has significantly reduced resolution times and increased customer satisfaction
June 4, 2024
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Joshua Miller
FullStory: A Remarkable Tool with Incredible Reporting Features
I've been using FullStory and I must say, it's absolutely fantastic! There's a slight increase in my site's loading time, about 3 seconds, but it's a small price to pay for the incredible reporting feature it offers. It's truly remarkable!
May 26, 2024
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Patrick
Improving User Experience with FullStory's 'Rage Clicks' Feature
As a web developer, FullStory's 'Rage Clicks' feature has been incredibly useful. It helps me identify elements on our site that are causing frustration for users, allowing me to fix these issues and improve overall site usability
May 18, 2024
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Richard
Adore this tool, enhances my work performance significantly
I absolutely love FullStory. It's been incredibly helpful in troubleshooting with users, identifying bugs, and finding areas for improvement in our product. I value the weekly reports and all the benefits this tool has given me as a product manager. I enjoy being able to find specific user sessions on different products I'm working on and see exactly what the users clicked on and where they ran into problems. I also find it interesting to see the dead clicks and rage clicks. However, I do find it difficult to find the specific sessions I'm interested in. I would appreciate some AI integration where I could simply say what I'm looking for and have AI find the sessions for me, instead of having to build a logic tree to filter into what I'm searching for.
May 12, 2024
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Oslo M
Insightful Data for Website Optimization
its session replay feature provides insightful data that helps me optimize our website for better user experience. The heatmaps are particularly useful in identifying areas of our site that attract the most attention
May 6, 2024
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Jasper M
FullStory: A Unique Value Proposition Worth the Investment
I've been utilizing FullStory for the past 9 months and it's been quite an experience! Their sales team is always on their toes, keeping things interesting and dynamic. I'm considering renewing my subscription because the product itself has proven to be incredibly useful. The pricing, while it may seem steep at £3 or £3, per month, actually offers a unique value proposition. You get a 1% increase in sessions for a 1x price jump, which, when you think about it, is a pretty exclusive deal! It's definitely a bold approach to pricing, but it's all part of the FullStory experience!
April 27, 2024
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Nathan Brown
Top-notch tool for understanding customer behavior! A must-have for product teams!
I strongly recommend FullStory for any product aiming to improve their understanding of their product and customer experience. I especially valued the option to review widget screen recordings for our app, a feature not provided by competitors. At first, I struggled to understand the pricing, but their outstanding support team clarified it. I chose FullStory primarily for its excellent support and help. I switched to FullStory as it allows embedded/widget recordings, unlike Hotjar.
April 20, 2024
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Isolde D
FullStory: A Digital Marketer's Invaluable Tool
As a digital marketer, I find FullStory to be an invaluable tool for understanding user behavior
April 15, 2024
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Enoch
Engaging and Persistent: My Fullstory Experience
My experience with Fullstory, particularly their sales team, was quite engaging. They were incredibly persistent, ensuring I was always in the loop with regular emails, even after I had initially expressed uncertainty. Their approach was unique and it kept me on my toes. They certainly have a distinctive way of doing things and it's clear they're passionate about their product. I appreciate their tenacity and it's evident they're committed to their potential clients.
April 15, 2024